Customer Feedback Summary Of 375 customers surveyed, 179 responded Professional & Organized 85% Communication 89% Likely to Recommend 87% Value 93% Concern For Needs 93% Project Manager Professionalism 96% Sales Solutions 93% Quality: Workmanship/Materials/Crew 94% Recent Reviews & Published Comments May 09, 2018 May 09, 2018 Mike B. Apr 19, 2018 I was satisfied in all areas. They were all excellent and there was no one area that ranked higher. I would like to recognize the salesman. I do not remember his name, it might have been Bob. Bobby and the installation crew were exceptional. Thank you trusting us with your project! You have a beautiful home and we know you will enjoy those new windows many years. Page 1 of 5
Alisa N. Mooresville, NC Jim D. Cornelius, NC They did a great job and I am completely satisfied with how they took care of my needs. Thank you so much trusting us with your repair. We look ward to working with you on your next project. I was most satisfied with their friendliness and knowledge of how to repair my roof. I would like to recognize the owner his exceptional service. I found them to be very trustworthy and that is important. Thank you so much Mr. Day. We truly value you as a client. Brian did a great job. He was the project manager and sales guy. I was most satisfied with the quality of the roof and how good it looks. I know it will last a long time. I'm very happy with it. I would like to recognize Brian and the whole crew their exceptional service. The guys worked tirelessly on it. They were amazing. They did a good job and added value to some things that I didn't know about how they could fix, but they told me about. Page 2 of 5
Oct 03, 2017 Oct 03, 2017 Ted A. Sep 06, 2017 I am most satisfied that they kept the job site very neat and completed all the work. They listened when I had any concerns and responded quickly. SouthEnd Home Improvement did not fall short. I was most satisfied with the professionalism and the quote itself. The pricing was reasonable - a fair market price. They went above and beyond! I would like to recognize Bob Hiner. Installation crew played loud music all day that upset my neighbors. Crew didn't seem to be supervised at all. Crew left shingles & nails all over the front yard. Installation looks OK - doesn't leak but installation schedule & follow-up on installation details was below par. Hi Mr. Abeyounis. I left you a message regarding your experience with us. Please give me a call back at your earliest convenience. Thank you Jose!!!! He was amazing. We would bring items to his attention that we noticed after hours but he was always already aware and had already made plans to resolve any issues. His guys were great and he made sure that they gave us quality work. Jul 06, 2017 I was most satisfied with the completion of the project. Page 3 of 5
Jul 06, 2017 Kathy O. May 31, 2017 Brad was exceptional. I am very pleased to work with them. I will work with them again and refer them to friends. Thank you so much! Early on there was miscommunication, but that was acknowledged and they went above and beyond to the end. I was most satisfied with the job being done beautifully and ahead of schedule, which pleased me more than anything. I would like to recognize Brad, he saw through that the job was done. He came out and matched the siding and knew immediately what he needed to choose us. They came in bee the deadline.4+ I was satisfied with the scheduling management and completed work. No one fell short of my expectations. You were all great. Brad Edit was exceptional. The sales person was wonderful and the project manager was great with making sure I got what I wanted in a timely manner. Page 4 of 5
May 31, 2017 Brad Eidt Page 5 of 5