Smart Cards in the Public Sector Interoperability within, across & beyond transport David Sentinella Department for Transport, Local Government and the Regions Cards Nov 2001 Slide No. 1
What is a Smart Card? IC Memory Processor Memory Interface Cards Nov 2001 Slide No. 2
Why are we here? Improving the customer experience Ensuring a credible business case Optimising the sales process Gaining reliable online statistics Cards Nov 2001 Slide No. 3
Driver Licence Access Control Voting Road User Charging Tachograph Loyalty Banking Profiling / Preference Ticketing Library City Card Education Health Cards Nov 2001 Slide No. 4
The Problem. We have a number of proprietary systems. But these systems are not compatible not interoperable Cards Nov 2001 Slide No. 5
The Risks of incompatibility The customer must have several media has to learn several handling procedures must have several loaded e-purses when travelling in different areas, with different operators or transport modes Cards Nov 2001 Slide No. 6
Aim Standardised, interoperable applications Standardised and consistent customer handling procedures Standardised interoperable background system architecture The any time, any where principle Cards Nov 2001 Slide No. 7
Interoperability - At what cost? A need for Trust Do we need Regulation? Where? Competition Vs Standardisation Cards Nov 2001 Slide No. 8
What are the issues? Security Data Exchange Entities Clearing Payment means Business cases/ process Data Protection Privacy Cards Nov 2001 Slide No. 9
European Activity Cards Nov 2001 Slide No. 10
European Standardisation in Public Transport CEN TC278 WG 3, Public Transport InterOperable Public Transport Automatic Fare Management Systems Architecture (IOPTA FMSA) CEN TC224 WG 11, Transport Applications InterOperable Public Transport Applications for smart cards (IOPTA) Cards Nov 2001 Slide No. 11
CEN TC278 WG3 15 Members are participating in this committee France, Germany, Great Britain, Netherlands, Norway, Switzerland and UIC work started in May 2000 Cards Nov 2001 Slide No. 12
Progress of CEN TC 278 WG3 Conceptual framework completed (to be published soon) Preparing detailed description of the interfaces required for interoperability Data flow Identification of required data Messages between the entities? Cards Nov 2001 Slide No. 13
CEN TC 278 WG 3 - Entity Diagram Security Manager Registrar Product owner Retailer Application Retailer Issuer Customer service Collection & Clearing Operator Customer Service Operator Cards Nov 2001 Slide No. 14
CEN TC224 17 Members are working in this committee Denmark, France, Finland, Germany, Great Britain, Netherlands, Norway, Switzerland and UIC The aim is to create the Interoperable Public Transport Application Cards Nov 2001 Slide No. 15
Objective CEN ISSS Workshops A report to support transport operators procuring new systems to ensure interoperable solutions can be realised. Will produce a three part CEN Workshop Agreement (CWA): Cards Nov 2001 Slide No. 16
Key Activities e-gov. e- payment. Health Generic functions: : ID, Digital signatures Multi application Platform Public Transport Generic Card Readers Contact less Cards S E C U R I T Y / P P U S E R / R E Q S Cards Nov 2001 Slide No. 17
UK Activity Cards Nov 2001 Slide No. 18
ITSO is not a card ITSO - The Specification Published November 2000 Manages accreditation, testing and security Provides a Common Language managing schemes or systems operating purses, clearing or settlement Setting Tariffs Cards Nov 2001 Slide No. 19
Close Co-operation ITSO & CEN ITSO is an interface specification CEN producing Standards for specific interfaces UK Mirror Group Cards Nov 2001 Slide No. 20
Transport Card Forum Members Forum Debate & Educate DTLR Chair Smartex secretariat Many Local Authorities actively involved Cards Nov 2001 Slide No. 21
TCF Reports Understanding the Business Case Interoperability Low Cost Smart Ticketing Whole Journey Ticketing Electronic Money Cards Nov 2001 Slide No. 22
TCF Working Groups Road User Charging epurse Vicinity Cards Interoperability Whole Journey Ticketing Multi-Application Remote Delivery Supply Chain Management Low cost Cards Understanding the Business Case Cards Nov 2001 Slide No. 23
Issues for Discussion Cards Nov 2001 Slide No. 24
User Requirements Common methodology for user requirements Suppliers not confident on policy Strengthen the regulation for standards implementation & monitoring Multi-application card research needed Enable essential infrastructure Develop appreciation of the value chain START NOW on Convergence Cards Nov 2001 Slide No. 25
Some questions. How do we avoid the digital divide? Is data privacy really a non-issue? Does it matter who owns the card? Why has the HMI work been forgotten? How do we find Trusted Third Parties? Who supplies the leadership? Cards Nov 2001 Slide No. 26
Patchwork or Network? Cards Nov 2001 Slide No. 27
Thank you Cards Nov 2001 Slide No. 28
Background Notes Possible Card Applications Cards Nov 2001 Slide No. 29
Card Application Areas Payment and E - purse Health Insurance / documentation Access (services, buildings, tickets etc) Loyalty schemes Transport services / ticketing City Card Data storage eg Driver Licence Cards Nov 2001 Slide No. 30
Transport Applications 1 Public transport ticketing and reservations Access Control / Car Parking Driver licence / Insurance / Tachograph Road-User Charging Customer Loyalty and Journey Profiling Anonymity / Privacy Electronic Files and E-data exchange Cards Nov 2001 Slide No. 31
Transport Applications 2 Improved journey times Replace cash Safety / security / fraud / logistics Easier modal interchange Seamless Journey Contactless = hands-free Profiling of customers preferences Loyalty schemes ( bus miles track miles ) Cards Nov 2001 Slide No. 32
Transport Applications 3 City information Culture, tourism Public transport routes and time-tables Customised data Language or media of choice Personal data held with an agency Multiple access kiosks, telephone, internet, other service point Cards Nov 2001 Slide No. 33
City Card Applications (1) Personalised access / purchase / booking for many city services theatre, library, museum, sports facilities, creche Information (City, Cultural, Tourist) Public Transport (Payment or pass) Car parking / access control Voting Cards Nov 2001 Slide No. 34
City Card Applications (2) Elderly, Disabled & Vulnerable Information on the card holder eg Medication, Address if card lost Card can be configured at a kiosk to provide information on how to get home Contact, contactless cards (ergonomic considerations) Personalised media & display format Cards Nov 2001 Slide No. 35