EMPOWERING THE CONNECTED FIELD FORCE WORKER WITH ADVANCED ANALYTICS MATTHEW SHORT ACCENTURE LABS

ACCENTURE LABS DUBLIN Artificial Intelligence Security SILICON VALLEY Digital Experiences Artificial Intelligence Platforms & Systems Open Innovation Technology Vision WASHINGTON DC SOPHIA ANTIPOLIS Industry Innovation (Financial Services & Resources) BANGALORE Software Engineering BEIJING Industrial Internet Copyright 2016 Accenture All rights reserved. 2

DESIGN OPERATE PROTOTYPE INDUSTRY X.0 Industry X.0 is creating highlydifferentiated client offerings for industry through focused R&D efforts. Labs R&D emphasis is on the how the Intelligent Worker and Intelligent Automation engage Industry X.0 through the automotive product lifecycle. DISTRIBUTE MANUFACTURE & ASSEMBLY Copyright 2016 Accenture All rights reserved. 3

CONNECTED FIELD WORKER IN INDUSTRY X.0 SOFTWARE Video & Immersive VR Learning Smart Sensors Connected Assets IIoT Scheduling & Dispatching Analytics 3D Printing Robotics Mobile & Wearable Software Platforms Gamification Drones HARDWARE Smart Operating Procedures Glasses Phones Tablets Detection Sensors Social Collaboration Image Recognition & SLAM Watches Clothing Gloves DISPLAYS Copyright 2016 Accenture All rights reserved. 4

DEFINITIONS OF AR/VR SIMILAR BUT DIFFERENT TECHNOLOGIES VR VIRTUAL REALITY Entire view is virtual experience Fully 360 immersive Photo-realistic vs. 3D-rendered Seated vs Room Scale AR AUGMENTED REALITY Blend of real world and digital content Images projected on seethrough lenses QR code based environment detection MIXED REALITY Blend of real world and digital content Aware of the surrounding physical environment User gesture enabled Intelligent digital content Copyright 2016 Accenture All rights reserved. 5

MIXED REALITY APPLICATIONS FOR THE CONNECTED WORKER PEOPLE CENTRIC APPLICATIONS SHARED REAL WORLD EXPERIENCES REMOTE COLLABORATION https://www.accenture.com/us-en/insight-real-benefits-mixed-reality-brings-enterprise Copyright 2016 Accenture All rights reserved. 7

RESEARCH STUDY: EFFECTIVE APPLICATIONS OF MIXED REALITY 8

OLD COGNITIVE PERCEPTION Perceptually 01 inefficient 02 03 Overloading working memory Ineffective for long term procedural memory NEW01 02 03 Eliminate implicit abstraction of 2D 3D Minimize working memory load Instructions are temporally registered Copyright 2016 Accenture All rights reserved. 9

DETECTING AND CORRECTING ERRORS 0.2 0.18 Very tiny pieces User discovers base isn t even 1.4 1.2 User discovers base isn t even Top part very near the top of the FOV Number of times a step is viewed 0.16 0.14 0.12 0.1 0.08 0.06 0.04 Navigation mistakes Fairly intuitive steps Number of times a step is viewed 1 0.8 0.6 0.4 0.02 0.2 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Lego Step Number TRADITIONAL INSTRUCTIONS 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Lego Step Number AUGMENTED REALITY INSTRUCTIONS Copyright 2016 Accenture All rights reserved. 15

VIRTUAL REALITY VISUAL ANALYTICS 16

VR FOR TRAINING Businesses like the Miami s Children Hospital find real value through VR training. Employees using VR achieve longer and greater knowledge retention. 80% 20 % 1 Week 1 Year Copyright 2016 Accenture All rights reserved. 20

OPEN CHALLENGES 21

THANK YOU WE RE ALWAYS LOOKING FOR COMPANIES TO CONTINUE APPLYING THIS RESEARCH WITH MATTHEW SHORT R&D PRINCIPLE, ACCENTURE LABS MATTHEW.T.SHORT@ACCENTURE.COM