Information Technology Assessment Board Report San Jose Evergreen Community College District December 13, 2011
From CampusWorks Carol Thomas General Manager and CIO CampusWorks Inc Liz Murphy Chief Executive Officer CampusWorks Inc
From Bunker Hill Community College via Skype Jesse Thompson Executive Vice President
About CampusWorks Inc. Exclusive community college focus since 1999 Independent & unbiased Higher education expertise in all employees Core competencies include assessment and planning activities 4
Acknowledgements The entire CampusWorks Inc. team would like to acknowledge the welcome we received on campus. Staff, faculty, administrators and students were open and frank in their conversations with us. The San Jose Evergreen Community College District, Evergreen Valley College, San Jose City College, and the Workforce Institute communities provided us with thoughtful feedback about their work. We appreciate the time everyone took from their busy schedules to accommodate our information gathering sessions.
Assessment Overview
Assessment Requirements Conduct an assessment of Information Technology services throughout the District Provide a written report reflecting these findings Provide summary presentations to the Colleges Provide presentation to Board of Trustees
Assessment Goals Understand the current technology environment Position the District and Colleges to address the challenges that emerge Leverage the investments in time, money and hard work
On-Site Visit Atmosphere High degree of participation High level of commitment to the institution and students Tentative hopefulness Desire to see results, from this assessment and from significant prior work
Assessment Components Administrative systems Academic technology Network and infrastructure Desktop computing Planning
Industry Best Practices
Key Principles Stewardship Discipline Systems
SJECCD Technology Snapshot Absence of senior level technology leadership Missing technology governance framework Insufficient technology plans to ensure confidence in technology investments Challenges leveraging the prior technology investments
SJECCD Technology Snapshot Underfunded life cycle replacement Underutilized Datatel Colleague administrative system Limited or no documented policies and procedures related to Datatel use Relatively low adoption of course management system (Moodle) No student email system
SJECCD Technology Snapshot Robust and stable network, based on current demand Relatively broad coverage of classrooms with technology
Moving Forward
Stages Remediation & Change Stabilization Moving Forward 46
Remediation and Change Seasoned, executive-level technology leadership Transparent and inclusive technology governance process Comprehensive technology plans, aligned with other institutional plans, and including associated budgetary implications 47
Stabilization Integrated administrative system Instructional technology improvements, aligned with academic vision Leverage investments Continual process improvement Ubiquitous availability of services 48
Moving Forward Showcase for efficiency and effectiveness in the use of technology in challenging times New and innovative programs Enhanced service delivery Secure and stable platforms Continued application of evolving best practices 49
Strategic Recommendations Position the College toward its service goals, leverage prior investments and ensure wise investments in the future through distinctive practices in Technology Leadership Technology Governance Business Process Review Technology Support Technology Planning
Questions?