i1800 Series Scanners User s Maintenance Guide A-61555 6J7418
5 Maintenance This chapter provides: a cleaning frequency chart a list of cleaning tools and materials a list of supplies, consumables and accessories cleaning procedures for the scanner replacement procedures for customer-replaceable parts IMPORTANT: Scanner components marked with a green tab indicate operator-accessible parts. Cleaning your scanner and preventative maintenance on a regular basis is required to ensure the best possible image quality. The following is a preventative maintenance procedure that is recommended to prevent costly interruptions during production scanning. Following this procedure as recommended should take approximately 5 to 10 minutes. Some document types generate more paper dust and debris and may require more frequent cleaning than recommended. NOTES: Some debris from the rubber tires on the feed module and separation roller is normal. Tire debris does not always mean that the tires are worn or damaged. After cleaning, inspect the tires for wear and replace the separation roller or feed module if necessary. When cleaning rollers/tires, allow the rollers/tires to dry completely before scanning. Use only the recommended cleaning supplies. Do not use canned/compressed air. Using unapproved cleaning fluids or solvents may damage the rubber tires. A-61555 May 2010 5-1
Cleaning frequency chart A recommended cleaning sequence includes vacuuming the scanner transport, cleaning the residue from the feed module, separation roller or drive rollers and cleaning the imaging guides. Use the chart below as a guide to the order and how frequently you should clean your scanner. Procedure Vacuum output tray and input areas (input elevator and transport) Start of day x Middle of shift Start of new shift Clean all rollers x x Vacuum transport area x x x Remove and vacuum under x background strips Run transport cleaning sheet x x Clean imaging guides - basic x x x Clean imaging guides - thorough x x Cleaning tools and materials Use only these cleaning tools and materials when performing routine maintenance on your scanner. Use of any other cleaning materials could damage your scanner. Kodak Digital Science Transport Cleaning Sheets Kodak Digital Science Roller Cleaning Pads Staticide wipes for Kodak Scanners A vacuum cleaner and tools 5-2 A-61555 May 2010
Supplies, consumables and accessories Contact your scanner supplier to order supplies. Supplies/Consumables Kodak Feeder Consumables Kit for i600/i1800 Series Scanners Kodak Feeder Kit for Ultralightweight Paper for i600/i1800 Series Scanners Kodak Extra-Large Feeder Consumables Kit for i600/i1800 Series Scanners Kodak Extra-Extra-Large Feeder Consumables Kit for i600/ i1800 Series Scanners CAT No. 108 4755 896 5279 842 6157 134 3680 Kodak Imaging Guide Set / for i600/i1800 Series Scanners 197 6703 Kodak Printer Ink Blotters, Front Side for i1800 Series Scanners Kodak Printer Ink Blotters, Rear Side for i1800 Series Scanners Enhanced Printer Black Ink Cartridge for Kodak i800/i1800 Series Scanners Enhanced Printer Red Ink Cartridge for Kodak i800/i1800 Series Scanners 125 7633 114 1472 818 3386 159 6832 Kodak Digital Science Transport Cleaning Sheets (qty 50) 169 0783 High Resolution Printer Maintenance Kit 877 6254 High Resolution Printer Black Ink Cartridge for Kodak i1800 Series Scanners and Kodak Imagelink Microimager 70 High Resolution Printer Red Ink Cartridge for Kodak i1800 Series Scanners and Kodak Imagelink Microimager 70 822 1376 145 6532 Kodak Digital Science Roller Cleaning Pads (qty 24) 853 5981 Staticide Wipes for Kodak Scanners (qty 144) 896 5519 Kodak Calibration Targets (qty 5) 127 1436 Black Background (for i1800/i700/i600 Series Scanners) 801 4755 Accessories CAT No. Kodak White Background Accessory 894 9000 Kodak Manual Feeder for the i1800 Series Scanners 874 1894 Kodak High Resolution Printer Accessory 815 0237 NOTE: Items and catalog numbers are subject to change. Ordering parts The following parts can be ordered from Parts Services. Parts Part No. Exit deflector 3E9575 26 in. document extenders (qty 1 per box) 5E4754 30 in. document extenders (qty 1 per box) 9E3216 34 in. document extenders (qty 1 per box) 9E5277 A-61555 May 2010 5-3
Cleaning procedures Cleaning the OCP touchscreen Vacuuming the output tray and input elevator Follow the cleaning procedure below to ensure the best scanner performance and image quality. The touchscreen requires very little maintenance. However, periodically, it is recommended that you use a Staticide wipe to clean the screen and dry it with a lint free cloth. 1. Power down the scanner. 2. Remove the output tray. 3. Thoroughly vacuum the output tray area and the input elevator area. 5-4 A-61555 May 2010
Cleaning the rollers Cleaning the rollers includes all of the rollers in the transport area, the separation roller tires and the feed module tires. 1. Pull up on the pod release lever and open the pod. 2. Manually rotate and wipe the rollers with a roller cleaning pad. IMPORTANT: The roller cleaning pad contains sodium lauryl ether sulfate and sodium silicate which can cause eye irritation. Refer to the MSDS for more information. 3. Dry the rollers with a lint-free cloth. A-61555 May 2010 5-5
Cleaning the separation roller tires 4. Pull the separation pad holder forward and remove the separation roller. 5. Manually rotate and wipe the separation roller tires with a roller cleaning pad. For best results wipe parallel to the ribs in order to remove any residue between the ribs. 6. Inspect the tires. If the tires show signs of wear or damage, replace the separation roller. See Replacement procedures later in this chapter. 7. Reinstall the separation roller by aligning the slots on the separation roller with the holders. 8. Close the pod. 5-6 A-61555 May 2010
Cleaning the feed module tires 9. Lift up the printer access cover. 10.Push the release lever down (located underneath the printer access cover) to release and remove the feed module. A-61555 May 2010 5-7
11. Manually rotate and wipe the feed module tires with a roller cleaning pad. For best results wipe parallel to the ribs in order to remove any residue between the ribs. 12.Inspect the tires. If the tires show signs of wear or damage, replace the feed module tires. See Replacement procedures later in this chapter. 13.Reinstall the feed module by aligning the pins and fitting it into position. Pull up on the release lever to lock it into place. Verify that the feed module is securely in place and moves freely after you install it. Align these areas 14.Close the printer access cover. 5-8 A-61555 May 2010
Vacuuming the transport area 1. Open the pod. 2. Thoroughly vacuum the entire transport area, paying particular attention to these areas: the edges of the transport the reflective tape near the front of the transport the reflective tape near the front of the pod the three multifeed sensors at the base of the transport and the pod Vacuuming under the background strips 1. Using the green tabs pull off the upper and lower background strips and set them aside. 2. Vacuum the areas where the background strips are adhered to. 3. Reinstall the upper and lower background strips. A-61555 May 2010 5-9
Cleaning the imaging guides basic cleaning 1. Open the pod. 2. Wipe the upper and lower imaging guides with a Staticide wipe. IMPORTANT: Staticide wipes contain isopropanol which can cause eye irritation and dry skin. Wash your hands with soap and water after performing maintenance procedures. Refer to the MSDS for more information. 3. Wipe the upper and lower imaging guides again with an almost-dry Staticide wipe to remove any streaks. 4. When finished, close the pod. 5-10 A-61555 May 2010
Cleaning the imaging guides thorough cleaning Thorough cleaning of the imaging guides is recommended at the start of the day and beginning of each shift. NOTE: Hold the imaging guides at the green tabs to avoid getting fingerprints on the imaging guides during the cleaning procedure. Upper imaging guide 1. Open the pod. 2. Turn the screw on each end of the upper imaging guide and remove it from its position. 3. Clean the imaging guide thoroughly with a Staticide wipe. 4. Wipe the imaging guide again with an almost-dry Staticide wipe to remove any streaks. IMPORTANT: There is no cover glass between the upper lamps. Do not insert any objects into the area between the upper lamps, as you may damage the reflective mirrors in the scan module. 5. Reinstall the upper imaging guide. A-61555 May 2010 5-11
Lower imaging guide 1. Turn the screw on each end of the lower imaging guide, remove it from its position and set it aside. 2. Carefully vacuum the areas between the lamps, then use a Staticide wipe to thoroughly clean the glass plate between the lamps. 3. Clean the lower imaging guide thoroughly with a Staticide wipe. 4. Wipe the imaging guide again with an almost-dry Staticide wipe to remove any streaks. 5. Reinstall the lower imaging guide. 6. Close the pod. 5-12 A-61555 May 2010
7. When finished with all cleaning procedures, reinstall the output tray. 8. Turn on the scanner. Running a transport cleaning sheet The transport should be cleaned with a Transport Cleaning Sheet fed several times. 1. Remove the wrapping from the Transport Cleaning Sheet. 2. Adjust the side guides to the widest position. 3. Place the transport cleaning sheet in the center of the input elevator in landscape orientation with the adhesive side up. 4. Select Count Only Mode from the Idle screen. A-61555 May 2010 5-13
The Count Only screen will be displayed. 5. Touch Scan. 6. Remove the transport cleaning sheet from the output tray and place it in the center of the input elevator in landscape orientation with the adhesive side down and touch Scan. 7. When finished, touch End Job. NOTE: When the transport sheet gets dirty, discard it and use a new one. Final cleaning steps When finished running the transport cleaning sheet: 1. Open the pod. 2. Wipe the exposed side of the upper and lower imaging guides with a lint-free cloth. 3. Close the pod and scan a test image to ensure image quality. 5-14 A-61555 May 2010
Replacement procedures Replacing the feed module or feed module tires This section provides procedures for replacing the following parts. Use the list below as a guideline for frequency of replacement. Feed module tires and separation roller tires tire life will vary depending upon paper types, environment and cleanliness. Nominal tire life is approximately 600,000 documents; results will vary. Degradation of feeder performance, multiple feeds, stoppages, etc. indicate a need to change tires. Change all the tires on the feed module and separation roller at the same time. Feed module and separation roller it is recommended that you install a new feed module and separation roller approximately every 4th tire change. Install a new feed module and separation roller at the same time. Pre-separation pad it is recommended that you change the preseparation pad at least as often as you change the feed module/ separation roller tires. Imaging guides replace when the imaging guides are heavily scratched and defects show in the image. 1. Remove the output tray. 2. Lift up the printer access cover. 3. Open the pod. A-61555 May 2010 5-15
4. Push down on the release lever (located underneath the printer access cover) to release and remove the feed module. 5. If you are just replacing the feed module, do the following. If you are replacing the tires, go to Step 6. Insert the new feed module by aligning the pins, fitting it into position and pulling up on the release lever to lock it into place. Verify that the feed module is securely in place and moves freely after you install it. Align these areas Close the pod and the printer access cover. Reinstall the output tray. 5-16 A-61555 May 2010
If you want to replace the tires, proceed as follows: 6. With one hand, press the locking tabs (one on each side) while holding the bottom housing with the other hand, pull the upper housing up and away from the rollers. Locking tab 7. Remove one core assembly. 8. Replace each tire by sliding the tire off the core. 9. Install each new tire by gently pulling it over the core. The tires do not need to be installed in any specific orientation. IMPORTANT:Do not overstretch the tire; it may tear. 10.Replace the core assembly in the lower feed module housing. 11. Repeat the replacement procedure outlined above for the other core assembly. A-61555 May 2010 5-17
12.Align the tabs on the upper housing with the slots on the lower housing. Locking tab 13.Press the upper and lower housings together until they snap into place. 14.Reinstall the feed module by aligning the pins, fitting it into position and pulling up on the release lever to lock it into place. Verify that the feed module is securely in place and moves freely after you install it. Align these areas 15.Close the pod. 16.Close the printer access cover. 17.Reinstall the output tray. 5-18 A-61555 May 2010
Replacing the separation roller or separation roller tires 1. Open the pod. 2. Pull the separation pad holder forward and remove the separation roller. If you want to replace the separation roller, do Steps 3 and 4. If you want to replace the separation roller tires, go to Step 5. 3. Insert the new separation roller. Be sure to line up the slots on the separation roller with the holders. 4. Push the separation roller holder back in place and close the pod. To replace the tires: 5. Replace each tire by sliding the tire off the core. 6. Install each new tire by gently pulling it over the core. IMPORTANT:Do not overstretch the tire; it may tear. 7. Reinstall the separation roller. Be sure to line up the slots on the separation roller with the holders. 8. Push the separation roller holder back in place and close the pod. A-61555 May 2010 5-19
Replacing the preseparation pad Change the pre-separation pad when the frequency of multi-fed documents increases. 1. Open the pod. 2. Remove the pre-separation pad by lifting the pad up and out of position. 3. Install the new pre-separation pad. Be sure it snaps into place. 4. Close the pod. Replacing the imaging guides The imaging guides should be replaced when they are heavily scratched and defects show in the image. NOTE: Handle the imaging guides carefully so as to not put fingerprints on the guides. 1. Open the pod. 2. Turn the screw on each end of the lower imaging guide to remove it from its position. 3. Install the new imaging guide and turn the screws to secure the imaging guide. 4. Repeat Steps 2 and 3 to replace the upper imaging guide. 5. Close the pod. 5-20 A-61555 May 2010
6 Troubleshooting This chapter provides: Information on how to access the Operator Log. A problem solving chart. A message listing of possible errors you may encounter while using the scanner. Accessing the Operator Log Accessing the Operator Log from the touchscreen The Operator Log is accessed through the Operator Control Panel touchscreen or Scan Validation Tool. From the Idle screen, touch Operator Log. NOTE: The Operator Log only displays messages since the last power-cycle of the scanner, while the Scan Validation Tool can display all messages that have occurred. To view messages which have been cleared from the Operator Control Panel touchscreen, see the next section. A-61555 May 2010 6-1
Accessing the Operator Log from the Scan Validation tool 1. Select Start>Programs>Kodak>Document Imaging>Scan Validation Tool. 2. From the Driver Types box, select TWAIN. 3. From the Drivers box, select Kodak Scanner: i1800 and click OK. 4. Select the Scanner icon. 6-2 A-61555 May 2010
5. From the main screen, click Settings. The Settings screen will be displayed. 6. Select Device. A-61555 May 2010 6-3
The Device screen will be displayed. 7. Click Diagnostics. The Diagnostics screen will be displayed. 8. Select the Logs tab. 9. Select Operator from the drop-down box. The most current log entries are displayed at the top of the list. See the following Message Listing for an explanation of error conditions. NOTE: The Kodak Field Engineer may request the error logs be saved and emailed to them as part of remote problem determination. Use the button to create a compressed log package. 6-4 A-61555 May 2010
Message listing Following is an alphabetic list of messages and corrective actions you can take if one of the following messages is encountered. Messages ID# Operator Message Background accessory changed while powered up 381 The Background Accessory was changed while the scanner was powered on. Turn the power off to the scanner, wait a few seconds and power the scanner back on. If you get this message and you did not change the Background Accessory, clean the scanner. Cable unplugged 319 Some device on the FireWire bus was unplugged/plugged in. Check that all FireWire connectors are securely fastened. Calibration failed 106, 331 Clean the imaging guides. See Chapter 5, Maintenance for procedures. Try to calibrate the scanner again. Be sure you are using the correct calibration target. See Chapter 3, Calibrating the scanner. The calibration target is too small. A 12- x 12-inch calibration target is required for image calibration. Calibration target is too narrow. If the problem persists, call Service. Calibration succeeded 105, 342 Informational message. The scanner has been successfully calibrated. Call Service Cannot calibrate with white background Cannot run with both printers installed Many ID numbers Check document preparation 123, 135, 81 Check imaging guides and lamps 149, 178, 139 A condition was detected that may require repair. Turn the power off to the scanner, wait a few seconds and power the scanner back on. If the problem persists, call Service and provide the ID number of the error. 184 Both a front and rear print head is installed in the scanner. Only one print head can be installed at one time. Remove one of the print heads. 90 The White Background Accessory is installed in the scanner while the scanner is trying the calibrate. Remove the White Background Accessory before calibrating the scanner. The gap between your documents is too small. Make sure the leading edges of the documents are aligned. See Chapter 3, Document preparation for more information. Check the condition of your feed module and separation roller tires and your pre-separation pad. Clean and replace if necessary. Verify that the imaging guides are installed correctly. See Chapter 5, Maintenance. Clean both sides of the imaging guides and lower glass plate between the lamps. Check that the white patch on the imaging guides is clean and in good condition. If the problem persists, call Service. Clean lower imaging guide 294 The lower imaging guide is dirty or there may be a small piece of paper in the imaging guide area. Clean the imaging guides. See Chapter 5, Maintenance for procedures. A-61555 May 2010 6-5
Messages ID# Operator Message Clean upper imaging guide 293, 304 The upper imaging guide is dirty or there may be a small piece of paper in the imaging guide area. Clean the imaging guides. See Chapter 5, Maintenance for procedures. Document count exceeded maximum value 124 The document counter is larger than the maximum configured value. Reconfigure the scanner to allow a larger value for the document counter. Refeed the document set. Document too dark to deskew 143 Informational message. The scanner was unable to find the document edges to determine the skew angle. A full-width, nondeskewed image has been created. The document is too dark. The image is too large. Rescan using a fixed-sized cropping window. Document too long 35, 36, 183 A document was measured which exceeded the configured maximum allowable length. This may be due to a document overlap. Check the host monitor to see if there are any overlapped documents that may need to be rescanned. This condition may also be caused by poor document separation. Replace the separation roller tires and pre-separation pad. See Chapter 5, Maintenance for procedures. Front calibration failed 110 The front imaging path calibration failed. Clean the imaging guides. See Chapter 5, Maintenance for procedures. Try to calibrate the scanner again. Be sure you are using the correct calibration target. See Chapter 3, Calibrating the Scanner. If the problem persists, call Service. Front calibration succeeded 111 Informational message. The front image path has been successfully calibrated. Image address overflow 120 One of the image address fields is not large enough for the next image address (i.e., level 2 field width is 2, but the next level 2 value is 100). Define the image address field to be wider. Image calibration is suggested 109 Calibrate the scanner when the current batch of documents has completed. Image outside document area 177 Based on relative cropping parameters, the image to be generated from this document would be outside the document area. Make sure the relative cropping offset, width and length are correct and that the correct document is being scanned. Ink cartridge not installed 282 An attempt was made to use the Enhanced Printer without a ink cartridge installed. Be sure the cable is properly connected to the printer carrier and the ink cartridge is installed in the printer carrier. See Chapter 4, The Enhanced Printer and Patch Readers for more information. NOTE:The ink cartridge must be installed before turning on the scanner. 6-6 A-61555 May 2010
Messages ID# Operator Message Input elevator too full, feed module missing or broken 297 There is too much paper in the input elevator and it is holding the feed module up. The maximum input elevator capacity is 500 sheets. Remove some documents from the input elevator. The feed module is not installed properly. See Chapter 5, Maintenance, for correct installation procedures. If the problem persists, call Service. Invalid job setup 4 The image processing values sent by the host are invalid or in conflict with one another. Check the job settings for illegal combinations. Refer to the Scanning Setup Guide for valid values. Jam in transport 30 A document is lodged in the transport. Remove the documents that have been scanned from the output tray. Open the pod. Remove any jammed documents from inside the transport. Close the pod. NOTE: The following procedure is a general guideline. Your procedure may be different depending on how your application is set up. Verify the last document that was scanned correctly. Place any documents that were not scanned at the top of the batch. Place the documents in the input elevator and begin scanning. One or more documents that passed through the transport were not scanned. Refeed all documents for which images were not obtained. Lamps not ready for calibration 107 Calibration was attempted before the lamps were warmed up. Wait until the lamps have completely warmed (90 seconds) and try the calibration again. Lamps not ready for scanning 359, 19 Scanning was attempted before the lamps were warmed up. Wait for the message Lamps ready for scanning to be displayed and scan again. Lamps ready for calibration 108 Informational message. The lamps are warmed and a calibration can be performed now, if needed. This does not indicate that a calibrate is needed. Lamps ready for scanning 280 Informational message. The lamps are warmed and scanning can be initiated. Lamps timed out 355 Informational message. The lamps were turned off due to inactivity. No paper input elevator 46 The scanner was started with an empty input elevator or the portion of the document that is covering the paper present sensor is too dark (the back side of the bottom page). Place the documents you want to scan in the input elevator and try again. Offset the document until the paper present sensor detects it. A-61555 May 2010 6-7
Messages ID# Operator Message Paused waiting for host 1, 48 The feeder has stopped and the transport is still running because the scanner s internal image buffer is almost full. Processing will automatically resume after the capture software application has successfully retrieved enough images to allow the scanner to continue. Be sure your host computer meets the recommended specifications to avoid this condition. Please update firmware before scanning 91 The expected production version of operational firmware was not found. The back-up firmware is in use. Reload the most recent version of operational scanner firmware. Pod door closed 26 Informational message. The pod was closed. Pod door opened 25 Informational message. The pod is not closed completely. Power on self-test completed 20 Informational message. The scanner has completed its self-tests after power-on. Power on self-test failed 6 This error could occur during scanner power-up. Power-down the scanner, then power down the PC. Wait a few seconds and then power the PC back up, then power up the scanner. If the problem persists, call Service. Printer bitmap font in use 281 Informational message. An alternate printer font file was found and is being used instead of the default font. Rear calibration failed 112 The rear imaging path calibration failed. Clean the imaging guides. See Chapter 5, Maintenance for procedures. Try to calibrate the scanner again. Be sure you are using the correct calibration target. See Chapter 3, Calibrating the Scanner. If the problem persists, call Service. Rear calibration succeeded 113 Informational message. The rear image path has been successfully calibrated. Refeed document set Many ID numbers Documents passed through the transport but no images were created. Clean document sensors. Make sure the leading edges of the documents are aligned. See Chapter 3, Document preparation for more information. Check the condition of your feed module and separation roller tires and your pre-separation pad. Clean and replace if necessary. Refeed these documents and verify that the images have been captured. Requested pages scanned 337 Informational message. The scanner has completed scanning the requested number of documents. Paused for image processing 63 Informational message. Scanner paused. Slow host PC may not be able to keep up with the scanner. Transport timeout 336 Informational message. The transport was turned off due to inactivity. 6-8 A-61555 May 2010
Messages ID# Operator Message UDDS calibration failed 333 The UDDS calibration failed. Be sure you are using the correct ultrasonics calibration target. See Chapter 3, Calibrating the scanner. Clean the sensors and try again. If the problem persists, call Service. UDDS calibration succeeded 332 Informational message. The scanner ultrasonics has been successfully calibrated. UDDS is not calibrated 21 Perform an Ultrasonics calibration. See Chapter 3, Calibrating the scanner for procedures. UDDS multi-feed detected 23, 24, 334 A multi-feed document condition has been detected. Check the host monitor to see if there are any overlapped documents that may need to be rescanned. This condition may be caused by: Poor document separation causing overlapped documents. Stickers on the documents. Wrinkles in the documents Thick documents with high multi-feed settings. Unable to scan 5 The previous error condition has not been corrected. For example, there could be a document jam that has not been completely cleared. Incomplete or conflicting image processing parameters. See other log entries for the actual condition. A-61555 May 2010 6-9
Numerical message listing Use the following numeric listing to quickly find an error. Use the previous Message Listing chart for details and actions regarding the error condition. ID# Operator Message 1 Paused waiting for host 4 Invalid job setup 5 Unable to scan 6 Power up self-test failed 19 Lamps not ready for scanning 20 Power on self-test completed 21 UDDS is not calibrated 23 UDDS multi-feed detected 24 UDDS multi-feed detected 25 Pod door opened 26 Pod door closed 30 Jam in transport 35 Document too long 36 Document too long 48 Paused waiting for host 63 Scanner paused for rotation or host processing 90 Cannot run with both printers installed 91 Please update firmware before scanning 105 Calibration succeeded 106 Calibration failed 107 Lamps not ready for calibration 108 Lamps ready for calibration 109 Image calibration is suggested 110 Front calibration failed 111 Front calibration succeeded 112 Rear calibration failed 113 Rear calibration succeeded 120 Image address overflow 123 Check document preparation 124 Document count exceeded maximum value 135 Check document preparation 143 Document too dark to deskew 149 Check imaging guides and lamps 177 Image outside document area 178 Check document preparation 183 Document too long 6-10 A-61555 May 2010
ID# Operator Message 184 Cannot calibrate with white background 260 No paper in input elevator 280 Lamps ready for scanning 281 Printer bitmap font in use 282 Ink cartridge not installed 293 Clean upper imaging guide 294 Clean lower imaging guide 297 Input elevator too full, feed module missing or broken 319 Cable unplugged 331 Calibration failed 332 UDDS calibration succeeded 333 UDDS calibration failed 336 Transport timeout 337 Requested pages scanned 355 Lamps timed out 359 Lamps not ready for scanning 381 Background accessory changed while powered up Many IDs Call Service A-61555 May 2010 6-11
Problem solving Use the chart below as a guide to check possible solutions to problems you may encounter when using the Kodak i1800 Series Scanners. Problem Scanner does not power on Scanner is not being recognized by the Scan Validation Tool The scanner will not scan/feed documents Side guides will not move More than one document is entering the transport at one time or too many multifeeds are being detected Image quality is poor or has decreased Possible Solution Make sure that: the power cord is plugged securely into the receptacle in the back of the scanner. the wall outlet is not defective (call a licensed electrician). both power switches are on (the main breaker switch on the back of the scanner and the power switch located on the side of the scanner). Make sure that: when the software was installed, it was installed by someone with Administrator privileges. the FireWire cable is plugged in securely. the scanner shows up in the Device Manager as an imaging device. you cycle power on the scanner and PC. First cycle power to the PC. Then make sure the FireWire cable is securely fastened, then restart the scanner. Make sure that: the power cord is plugged in and the power is on. the pod is completely closed. the scanner is enabled from the host. documents are making contact with the feed module. for documents that require special handling, press the gap release button during feeding. the documents meet specifications for size, weight, etc. if you are feeding small documents, be sure that the documents are covering the paper present sensor in the input elevator. you check the feed module, separation roller, and pre-separation pad for signs of wear and replace these parts if necessary. a very dark document or curled document is not on the bottom of the stack. Place a white sheet of paper at the bottom of the stack and scan again. use Count Only mode to test feeding. Remove all documents from the input elevator and be sure the locking switch is in the unlocked position. Make sure that: the guidelines for document preparation have been followed (e.g., staples, paper clips are removed; lead edges are aligned, etc.) documents meet specifications for size and weight. the multifeed sensors are clean. the separation roller, feed module, and pre-separation pad are clean and properly installed. you have checked the feed module tires, separation roller tires and preseparation pad for signs of wear and replaced as needed. ultrasonics have been calibrated. Make sure that: the imaging guides are clean. See Chapter 5, Maintenance. the scanner has been calibrated. See Chapter 3, Calibrating the scanner. if using ithresholding, reduce the Contrast value. try a different color table. for color or grayscale images, consider creating a custom color table using the Brightness and Contrast Control utility. If unsatisfactory image quality persists, call Service. 6-12 A-61555 May 2010
Problem Calibration has failed Documents are jamming Long documents are not feeding or are jamming Roller marks appear on the documents after scanning Vertical streaks appear on the image The Enhanced Printer is not printing as desired Image too small or has a black border Possible Solution Make sure that: you are using the proper calibration target and it is oriented correctly for the type of calibration you are performing. The Image calibration target and Ultrasonics calibration target are different. the imaging guides are clean. the transport is clear of obstructions. the sensors are clean. the calibration target you are using is clean. If unsatisfactory image quality persists, call Service. Make sure that: the guidelines for document preparation have been followed (e.g., staples, paper clips are removed; lead edges are aligned, etc.) the output tray and side guides are adjusted for the length and width of the documents being scanned. all jammed documents have been removed from the transport area. documents meet specifications for size and weight. the sensors are clean. the separation roller, feed module, and pre-separation pad are clean and properly installed. the transport rollers are clean. the background strips are properly installed. you have checked the feed module tires, separation roller tires and preseparation pad for signs of wear and replaced as needed. Make sure that: the input elevator extender is pulled out to provide support for long documents. the output tray is adjusted for the length of the documents being scanned. the output tray is installed properly. document extenders are installed correctly. Clean the feed module tires, separation roller tires and transport rollers. Make sure that: imaging guides are clean. the scanner was thoroughly cleaned before the last image calibration. when you calibrate the scanner that you are using a good, clean calibration target. Use the calibration target provided with your scanner. If you are using ithresholding, reduce the Contrast value. If you are having problems printing on scanned documents: verify that the ink cartridge is not empty. be sure the ink cartridge is properly installed. be sure the ink cartridge is located in the correct position for printing. make sure that the printer carrier is properly seated in its slot. verify that all printer connectors are securely fastened and that the ribbon cable is securely attached. verify that the printer has been enabled through the host and that the expected print string has been specified. Clean the imaging guides. See Chapter 5, Maintenance. Clean the scanner. See Chapter 5, Maintenance. If using ithresholding, reduce the Contrast value. Check for scratches on the black (or white) background strips. Replace if necessary. A-61555 May 2010 6-13