WHEREVER THE CALL TAKES YOU

CONTACT your TELSTRA ACCOUNT EXECUTIVE CALL 1300 TELSTRA (1300 835 787) telstra.com/enterprise telstra managed Radio networks march 2012 WHEREVER THE CALL TAKES YOU things you need to know This document is intended to outline the general direction of Telstra s services. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any of the described benefits, and should not be relied upon in making purchasing decisions. The development of Telstra s services (including the commercialisation, pricing, and features of Telstra s services) remains at Telstra s sole discretion. 2012 Telstra Corporation Limited. All rights reserved. Trademark of Telstra Corporation Limited. Registered trademark of Telstra Corporation Limited ABN 33 051 775 556. **Next G network mobile telephone coverage depends in part on where you are, what particular handset you are using and whether your handset has an external antenna attached. Mar12 15085-0212/TEG/Telstra

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21st CENTURY MANAGED RADIO NETWORKS RELIABLE LEADING-EDGE RADIO NETWORKS FROM AUSTRALIAN EXPERTS. Every day over 50,000 users count on Telstra radio networks for reliable communications and leading edge capabilities. Telstra Managed Radio networks are the choice of organisations both large and small right across Australia. Every day over 50,000 users from Emergency Services Organisations (ESOs) and government departments to local councils, corporate and commercial organisations count on Telstra for reliable radio communications and leading-edge capabilities. As a Telstra customer you can look forward to: Reliable radio communications 24/7/365 with the coverage you need Leading edge radio capabilities Responsive service from expert radio engineers To provide extensive coverage and interoperability across different user groups, Telstra GRNs can be integrated with the Telstra Next G network, which reaches 99 percent of the population and provides more coverage in lifts, malls and underground car parks than other wireless networks in Australia. We can also integrate in-vehicle solutions, providing a single, simplified user interface for business-critical emergency dispatch services. Ideal for emergency, utility and other organisations. COMMERCIAL RADIO NETWORKS MANAGED CUSTOMER NETWORKS Telstra can provide a managed only service for customer-owned two-way radio networks, microwave links, paging networks and telemetry solutions. We have over 100 experts nationally who support our mobile radio end-to-end managed services. This gives you access to a team with deep experience and skills, as well as one point of contact for all your communication needs. We have a reputation of not just delivering on our impressive Service Level Agreements, but going beyond the call to support our customers in difficult times. FACILITIES ACCESS Enterprise and government organisations can use Telstra s radio towers (over 22,000 nationally) to house a range of private wireless infrastructure to support their business operations. This service not only includes the rental of tower space, but also huts and power within the tower compounds. It s the smart way to extend services without a costly investment in new tower infrastructure. NETWORK INTEGRATION To empower your staff to work more productively in the field, we can integrate other services with Telstra radio networks, including Telstra s Vehicle Access Network (VAN). This in-vehicle hub integrates voice and data transmissions across a range of radio, cellular and satellite networks and delivers them to a single user interface in the vehicle. Using the Telstra VAN, your field staff can be contacted and obtain access to high-speed data applications including scheduling and mapping from almost any location. MINIMISING RISK Radio networks are evolving rapidly with the emergence of new digital radio standards. That s why it makes sense to work with a partner like Telstra with deep experience in building and managing radio networks for major government organisations across a wide range of technologies. This brochure outlines why our managed radio solutions and services provide an unbeatable combination for so many Australian customers. Predictable monthly usage fees The ability to take advantage of new digital radio technologies. Our offerings include: GOVERNMENT RADIO NETWORKS Telstra custom designs, builds and manages Government Radio Networks (GRNs). Built to state government and emergency service organisation specifications, Telstra GRNs guarantee service availability under harsh conditions and emergency situations. Telstra offers two commercial radio services for businesses that need instant and inexpensive communications for vehicle fleets and people: Telstra Fleetcoms is a national trunked radio network operating in all metropolitan areas as well as major regional centres around the country. StateNet Mobile Radio (SMR) is a trunked radio network covering approximately 96% of Victoria. Organisations can quickly connect to our Fleetcoms and SMR shared radio networks and pay a monthly fee for voice services, vehicle tracking, short burst data and monitoring services on both mobile and handheld devices. With a proven track record and exciting technology roadmap, it s the smart choice for Australian fleet companies who want reliable, missioncritical business communications. 04 21st century managed radio networks 21st century managed radio networks 05

ALL THE BENEFITS NONE OF THE RISK THE ADVANTAGES OF TELSTRA MANAGED RADIO NETWORKS. Telstra entrusts ongoing innovation and management to our specialist Managed Radio & Wireless Solutions (MR&WS) group. This centre of excellence has global recognition and a track record of delivering world-class managed radio services. DEEP EXPERIENCE IN AUSTRALIAN CONDITIONS The MR&WS group is one of the most experienced in Australia. Known for our design, construction, commissioning and management of mobile radio networks to suit Australia s harsh environment and rugged terrain, our customers include Emergency Services Organisations (ESOs) and government departments, local councils, banks, health, corporate and commercial organisations. We manage over 500 base stations and 4,000 kilometres of microwave links and we support over 50,000 users every day. For example, Telstra owns and manages the StateNet Mobile Radio (SMR) Network in Victoria, one of the largest integrated trunked radio networks in the world. Telstra MR&WS also owns and operates Telstra Fleetcoms a national commercial trunked radio network around Australia. Fleetcoms provides radio services in all capital cities as well as a number of regional centres. It provides voice, data and Automatic Vehicle Location (AVL) services for over 18,000 customers including utilities, telcos, construction and transportation companies. Our experience in this field provides you with peace of mind. In fact, Telstra has the lowest risk profile of any company in the Australian telecommunications industry. We bear the responsibility of your radio network deployment and provide a comprehensive changeover strategy, so your organisation remains free to deliver efficient services. A COLLABORATIVE PARTNER Telstra engineers will work closely with your team to understand your goals and existing technologies in order to deliver the most cost-efficient, smart and successful outcome. If you are a commercial customer of Telstra then our Fleetcoms commercial radio network may be the ideal solution. You can quickly connect to our network in all Australian capitals, major towns and the entire state of Victoria, and control costs with a range of simple plans that let you just pay for the coverage you need. If you are a government organisation or commercial company with extensive and remote operations, you may want Telstra to custom-build a radio network to suit your exact needs and location. Either way you get the latest available handsets and in-vehicle solutions, network integration that can extend your reach to 99 percent of the population across the Telstra Next G network, and the ability to transmit rich data messages across multiple types of devices. We can also make your radio network interoperable with other organisations and with different communications platforms such as mobile phones, desk phones and Radio over IP (ROIP) interfaces on desktops. And we can provide redundancy and robustness for your mission-critical radio networks through integration of multiple Radio Frequency (RF) platforms and world class engineering capabilities. 06 21st century managed radio networks 21st century managed radio networks 07

ALL THE BENEFITS, NONE OF THE RISK THE ADVANTAGES OF TELSTRA MANAGED RADIO NETWORKS. ADVANCED SKILLS Telstra has over 100 staff nationally who support our mobile radio managed services. With a team of dedicated radio professionals managing your network end-to-end, you don t have to invest in scarce radio expertise and train and retain staff. Our radio professionals have access to expert resources, enabling them to pioneer new services to continually improve all aspects of system design, capacity planning, frequency planning, site selection and installation of equipment. And to keep them at the leading edge, Telstra conducts quarterly training in emerging technologies and trends. To ensure your service is managed in a way that s efficient and consistent with world best practice, Telstra staff are equipped with the very best tools and processes, including Information Technology Infrastructure Library (ITIL), ISO 20000 and ISO 9001. BEST IN CLASS SOLUTIONS The Telstra experts managing your radio network will also be familiar with the latest technologies across all leading manufacturers, enabling them to propose optimal solutions to suit each of our customers and their individual needs. Telstra recognises the benefit in utilising the expertise of commercial suppliers and business alliances to deliver on our customers needs rather than promoting a single solution. 24/7/365 RELIABILITY With Telstra owning and managing your radio network, uptime and site maintenance are our responsibility, not yours. As owners and managers of numerous mission-critical radio networks, we understand what it takes to achieve the continuity of service you need. Our Network Operations Control Centre (NOCC) provides 24/7/365 proactive network management for our customers. In this centre of excellence we combine sophisticated telemetry monitoring services with alternate routing to provide robust business continuity management. By capturing events within the network we can alert NOCC staff to anticipate problems and rectify issues often before service has been affected. We also retain a highly trained team of field technical specialists with the knowledge to maintain and repair equipment from a wide range of vendors and provide preventive and remedial maintenance 24/7 across our radio networks. SECURITY Telstra will work with you to develop a comprehensive security plan to suit your needs. We also offer encrypted radio services to keep your communications confidential. COST EFFICIENCIES Telstra Managed Radio Networks are a great way to reduce investment and maintenance overheads. They also make budgeting easier your company can keep pace with innovations such as digital radio while paying predictable monthly fees. Telstra successfully manages over 500 base stations and 4,000 kilometres of microwave links. 08 21st century managed radio networks 21st century managed radio networks 09

ALL THE BENEFITS, NONE OF THE RISK THE ADVANTAGES OF TELSTRA MANAGED RADIO NETWORKS. AN EASIER PATH TO THE FUTURE With the rapid pace of radio and wireless network technology innovation, maintaining a relevant radio network over the next few years will be challenging for most users. Telstra s technology roadmap will ensure rapid adoption of new technologies such as Push-to- Talk over the Telstra Next G network, enhancements to the Telstra VAN, Telstra s new IP Dispatch platform for IP-based incident response, Telstra EYEfi CCTV solutions and advancements coming from the introduction of Long Term Evolution (LTE) 4G wireless networks around the country. As a national carrier and the owner of the Next G network, Australia s fastest and most far-reaching wireless broadband network, Telstra is at the forefront of wireless innovation. And with our ownership and management of state radio networks, we are well positioned to support a smooth transition to a wireless broadband and radio infrastructure capable of offering mission critical voice, data, and video with a high level of redundancy and resilience. CONTINUAL INNOVATION When you partner with Telstra, you gain the benefit of ongoing technical innovation. Telstra devotes significant resources to research and development in wireless technologies that have yielded many benefits, especially for the emergency services sector. Notable innovations include our new Satellite Cell on Wheels (SATCOW) mobile base stations; our Mobile Exchange on Wheels (MEOW); Telstra Emergency Communications Kits (TECKs); State Mobile Radio (SMR) Fast huts; and Iterra IP Satellite link. These field-tested emergency communications solutions are all backed by networks running at high availability. Telstra has also developed technical support vehicles that are fully equipped with all the necessary test equipment, alternative power sources, spare parts and replaceable parts required to maintain and restore services in real-time for our Managed Service customers. Telstra has a successful history of innovation, continually researching and field-testing solutions backed by networks running with target operating levels of 99.999 percent availability. EXCEPTIONAL CUSTOMER SERVICE Telstra is committed to ensuring your service experience is second to none. That s why we publish Customer Service Standards so you know precisely what to expect from our experienced and highly accredited team. We provide a comprehensive Managed Service Agreement detailing the grade of service, scheduled maintenance programs, outage response times and network availability measures required. We re also continually updating and refreshing our programs. Recently we developed and implemented a national preventative maintenance program for all sites, links and network exchanges, as well as standards and procedures for the construction and operation of Trunk Mobile Radio networks. It s innovations like these that ensure continual service improvements for Telstra customers. As a result of our endeavours, our people have won the prestigious Australian Service Excellence Award from the Customer Service Institute of Australia as well as many other accolades. We re also the only Australian telco to become a Certified Customer Service Organisation and attain International Customer Service Standard (ICSS) certification at the highest level. COMMUNITY SUPPORT Telstra has proven its ability to serve communities in times of need. We provided rapid, on-the-spot assistance to emergency services during disasters in recent years, such as the Victorian bushfires and Queensland floods. This included quickly expanding networks and providing equipment and expertise, often at no cost. Telstra provides network solutions and services to more than 200 of the world s top 500 companies across 240 countries and territories, and to all levels of government in Australia. Through its world-class Telstra Next IP network and Next G network, Telstra connects customers to an innovative portfolio of secure and reliable solutions and services that maximise their business performance. Together with its skilled team, including one of Australia s largest and most qualified field and technical workforces, Telstra delivers Enterprise- Grade Customer Service to improve the way people and organisations work. about telstra 10 21st century managed radio networks 21st century managed radio networks 11