Front Porch Case Study: Technology & Innovation As Strategic Enablers Kari Olson President FP Center For Technology, Innovation & Wellbeing CIO Front Porch
Who We Are A not-for-profit family of companies & partnerships. We love to create communities. To nurture, sustain, grow and strengthen them. And we do it all by believing in the irrepressible spirit of the individual. Innovation is not just a core value but the heart and soul of the FP family. Coupled with our mission of meeting needs through excellence in human services drives us to seek/develop new ideas/avenues, often through formal centers of excellence. (www.frontporch.net)
Mission: Exploring innovative uses of technology to empower individuals to live well, especially in their later years. Approach: The center works collaboratively with all stakeholders and in partnership with funding sources, researchers and technology partners. The work is conducted following a 4 step approach:
LISTEN Understand and assess articulated & un-articulated needs, desired outcomes & wellbeing indicators IMPLEMENT Secure resources. Communicate and execute plan. Education is a key component of this phase. SHARE LEARN Research and evaluate emerging trends, options, usability and results. Identify best practices. PLAN Create goals & objectives, outcomes measures, implementation plans and timelines..budgets
Consumer e-health Projects CTA mhealth award recipient Minding our Meds CTN/UC Davis award recipient Model ehealth Community for Aging Building sustainable ecosystem of care and coordination of services leveraging existing resources aided by technology Digital literacy Increased access to resources Seniors proactively managing health/wellbeing Increased comfort level with technology enabled care Sensor Technology Brain Fitness Technology Social Networking Technology Ipads Telehealth Technology Remote Health Monitoring Technology Exergame Health Technology
Technology-Enabled Models & Services Early adopter of EHR (1999) Implementing Charting Kiosks Centralized CRM platform Enterprise 802.11n wifi platform integrated into secure wide area intelligent backbone network leveraged for variety of tech enabled services. Portals, E-learning/Learning Management System. Approved wireless nurse call systems implemented Fully integrated campus wireless Daily Check-in, ERS/Wandering, Nurse Call and ADL sensor solution. Standardized infrastructure Computer Labs, E-cafes, Business Centers, Computer Literacy Training
Business Case Leveraging technology platform investments in multiple ways to gain quality of care, service enhancement and operating efficiencies to create competitive advantages.
Key Outcomes Older adult/staff engagement & adoption is high More integrated/less redundancy/more successful Usability is a show stopper! Independence is a big motivator Seek the unexpected It s a multi-cutural world!
Success Factors Look to capitalize on your strengths and make good fits. Recognized that structures create behaviors Appropriate and meaningful engagement is gritty but exceptionally important work that you must insist on! Training and adoption require tenacity, flexibility & vision. Ownership expectations must be set and accountability upheld. Budgeting discipline for upfront and ongoing costs is key Embrace the partnership/collaboration Examine/Engineer the process upfront! Champions are key!
A few lessons along the way. It s about meeting needs Embrace feedback & engage in dialogue No silver bullets so look for partners that will truly collaborate with you! Have a plan b Plan for success - make sure it will scale Push for integration and interoperability Don t wait for perfection. Get started but be patient. Never underestimate the power of FUN!
It takes a village Track Globally! CAST www.agingtech.org Agetech CA www.agetechca.com Age In Place Technology Watch - www.ageinplacetech.com Center for Technology & Aging www.techandaging.org AARP www.aarp.org NextAvenue www.nextavenue.org Engage locally Seek partners (traditional and non) and build on synergies.