Innovation at the top Make your ideas fly and innovation inevitable

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Innovation at the top Make your ideas fly and innovation inevitable Dr. Helge Sachs Head of Corporate Innovation Management & Product Development MRO Americas, Dallas, 05 April 2016

Innovations at are new products, services and business models as well as technical processes that are new to the market and implemented successfully. Innovations contribute to growth, differentiation and job security. Dr. Innovation Helge Sachs Management MRO Americas, @ Lufthansa Dallas Technik 05 April Alexander 2016 Simon-Sichart 04.04.2016 2 2 Copyright 2016 AG. All rights reserved. Subject to to restrictions and disclaimer on last page.

Innovation Drivers Customer Needs Clever Repair & Modification MRO Cost Reduction Cabin Innovation 3

Innovation Drivers Technological Challenges New Aircraft and Engine Types New Materials & Production Technologies New Systems & Technology with Increasing Complexity IT & Big Data Challenges 4

The Innovation System consists of different elements. 5

Innovation Strategy Innovation Fields Strategy/ Customer Needs MRO for Future Aircraft MRO Value Chain Innovation Digital MRO Innovation Fields Innovation drives our growth Technology Foresight Aircraft Upgrade Original Equipment Innovation MRO Service Innovation 6

Innovation Process Idea Funnel Birth of idea Internal Review Selected Community Discussion Enriched Synergy Review Hot Management Financial Review Permit Approved Project at Work Finished Idea Concept Project PITCH Product Division Innovation Circle Corporate Innovation Circle Innovation Review Board 7

LHT Innovation Roadmap with +160 projects 8

Aircraft Upgrade

Innovation Projects Shark Skin Coating Development of an automated device to apply riblets on large scale on commercial aircraft Project objectives: Develop shark skin coating for aircrafts with a special structured surface to influence turbulent flow Development of an automated device to apply riblets on large scale on commercial aircraft Test flights with riblet patches on two commercial aircraft for 24 months First coated test aircraft shall be available by end of 2017 Key customer benefits: Reduced drag Reduced fuel consumption by more than 1 % Extended range Innovation Field Aircraft Upgrade 10

Innovation Projects Aerodynamic Improvements 11 11

Digital MRO

Innovation Projects Monitoring, Diagnostics, Prognostics Data-driven decision support based on advanced analytics Project objectives: Collect and merge all available data Apply newest big data analytics (e.g. predictive analytics, pattern recognition, regression analysis, machine-learning) Create actionable new insights (e.g. dynamic and individual check planning depending on aircraft health status) Key customer benefits: High A/C and component availability High Dispatch Reliability Optimal remaining useful life at component removal Optimized spare part inventory Innovation Field Digital MRO 13 Copyright 2015 AG. All rights reserved. Subject to restrictions and disclaimer on last page.

Are you ready to co-innovate with us? Innovation Center and ZAL 14 14 Innovation Management @ Alexander Simon-Sichart 04.04.2016

Thank you for your attention. Dr. Helge Sachs Head of Corporate Innovation Management and Product Development Email: helge.sachs@lht.dlh.de Mobile: +49 (0)151 5891 8817 Copyright 2016 AG. All rights reserved. The information contained in this presentation is proprietary to AG and is disclosed in confidence. The presentation and the information contained herein shall be kept strictly confidential and shall not be used, disclosed to others or reproduced without the expressed written consent of AG. Nothing contained in this publication shall constitute any warranty, guarantee or liability for AG, its subsidiaries and affiliates, but is for information purposes only. Accordingly, Lufthansa Technik AG, its subsidiaries and affiliates neither expressly nor conclusively accept responsibility or liability for the actuality, accuracy and completeness of the statements and information contained in this publication.