team service Technology makes it possible. Commitment makes it work. ThyssenKrupp Elevator Americas Business Unit tk
team service When it comes to elevator maintenance, all good service is local, hands-on service. But that s only part of it. The rest depends on resources like technology, expertise, parts inventory and support that only a powerful organization can deliver. ThyssenKrupp Elevator can and will commit the full resources of the world s most advanced maintenance organization to the local service of your elevators. We call it TeamService. And we deliver it hands-on through 5,700 certifi ed service technicians in over 300 service locations across the continent, all wired into a national system that trains, equips and supports them as no other company can. ThyssenKrupp Elevator s TeamService Guarantees: Budgetable Expenses: Your ThyssenKrupp Sales Representative will customize the maintenance plan that is right for you, so you can know your costs in advance. You ll be immune from large, unexpected expenses. Long-Term Savings: The best-trained service technicians in the industry will perform regularly scheduled preventative maintenance to keep your elevators running smoothly and safely, while lowering your expenses over the long haul. 24/7 Service: Our senior technical engineers are available around the clock. And even if your building is remotely located, no point in the U.S. is more than fi fty miles from a ThyssenKrupp Elevator service technician. Quality Parts: Specialists in specifi c components, who know your elevator s history, will select your replacement parts from our enormous parts inventory. And our modernization parts specialists know every Original Equipment Manufacturer s systems. ThyssenKrupp Elevator concentrates national resources on local service through a digitally integrated system that includes: International Technical Services Americas formerly NTS, our training, research and support center; Vista, our remote monitoring system; SoundNet, our national call center; and View, your real-time window into all of your maintenance activity. ThyssenKrupp Elevator TeamService. Technology makes it possible. Commitment makes it work. Let us help you select the plan that works for you.
platinum ThyssenKrupp Elevator provides the most dependable, reliable service for your elevators, escalators and moving walks. Each member of our team knows what is important to you as a customer and we want to satisfy your expectations and will do whatever it takes to give you Peace of Mind when it comes to your equipment. Platinum is one of the most comprehensive service programs available today. Platinum puts at your service all the interlocking components of our system: Comprehensive Preventative Maintenance: examine, lubricate, adjust and document. Full Coverage Parts Replacement: Even major parts are included you pay nothing. After-Hours Service Requests: With our Platinum program you pay only the overtime portion of after hours service. View: Allows you to monitor all of your service activity on-line, from anywhere, day or night. Easy to use, thoroughly customizable. Vista Remote Monitoring: 24/7 monitoring for all elevator systems. Any critical elevator event is immediately forwarded to your local offi ce and appropriate action will be taken. Many times before you are aware of it. platinum Premiere SoundNet: Your round-the-clock safety net. A national call center staffed by professionals trained to handle emergency situations. All calls are fully documented. Quality Assurance: Our internal quality control program insures optimum and reliable operation of your elevator equipment. Annual Safety Testing: Guaranteed code compliance. Platinum Premiere is the most comprehensive service program available today. With Platinum Premiere, you can virtually eliminate non-budgetable expenses. Platinum Premiere puts at your service all the interlocking components of our system, for one set fee, including 24/7 service requests.
gold TeamService Gold gives you thorough preventative maintenance plus full coverage on parts. Gold service is complete service we take care of everything. Comprehensive Preventative Maintenance: examine, lubricate, adjust and document. Full Coverage Parts Replacement: Even major parts are included you pay nothing. After Hours Service Requests: Regular rates. Quality Assurance: Our internal quality control program insures optimum and reliable operation of your elevator equipment.
bronze TeamService Bronze gives you peace of mind at minimal cost. Our examination and lubrication program provides reliable service for buildings that do not require the full package. Dependable examination and lubrication service: examine, clean and lubricate. Service Requests: Regular rates.
YOUR LOCAL THYSSENKRUPP ELEVATOR OFFICE IS ONE COMPONENT OF A CONTINENT-WIDE SYSTEM THAT CONTINUALLY MOVES REAL-TIME INFORMATION TO AND FROM EVERY POINT IN THE NETWORK. THE FOUNDATION OF THAT NETWORK IS OUR ITS. ITS Americas ITS is unique. It is a team of the industry s best and brightest, dedicated to research, training and support for every major elevator system. Using simulators built with Otis, Schindler and KONE controllers, ITS instructors lead our service technicians through rigorous hands-on training and diagnostics. And the senior engineers at ITS are available 24/7. So your local service technician is backed-up around the clock by the most knowledgeable experts in the industry. ITS also designs the Otis, Schindler and KONE diagnostic tools our certifi ed service technicians carry in the fi eld, which enable them to identify problems with pinpoint accuracy. And, like our service technicians, our tools are the latest technologically advanced. ITS ongoing research and development activity incorporates Original Elevator Manufacturer design changes that insure that our diagnostic tools utilize the most current technologies available. view The diagnostic tools designed by ITS are also used to transmit the comprehensive service data that forms the basis of VIEW. VIEW is a secure web site that enables you to monitor your service activity whenever and wherever with a few clicks of a mouse. You sign in, and click on a specifi c call and view the detailed information. VIEW is the most thoroughly customizable system of its kind. You decide what kinds of reports you need to see. And once you set a report s parameters, you ll never have to do so again; just name it, save it, and re-run it whenever you want. vista remote monitoring VISTA Remote Monitoring is the next best thing to having a trained service technician on your premises 24 hours a day. It is a communications device installed inside your elevator controller cabinet to relay an ongoing stream of event information to our International Technical Services Center. Any critical elevator event is relayed to your local offi ce and the appropriate action will be taken. VISTA Remote Monitoring is not a substitute for hands-on inspection. But it is the perfect compliment, because it searches for any sign that your elevator is not performing up to standard. If VISTA Remote Monitoring sees trouble in the making, your local offi ce can take action. Many times, we can fi x a problem before you are even aware of it. soundnet SoundNet is your safety net - a 24/7 call service center staffed by a highly trained elevator and emergency communication specialists trained to handle elevator emergency situations. They quickly assess the situation and dispatch the proper help. If needed, they stay on the line, remaining in constant contact with passengers, assuring them that help is on the way. All calls are digitally recorded. Computerized and hard copy documentation of calls received and action taken protects building owners and passengers. EACH MEMBER OF OUR TEAM KNOWS THE IMPORTANCE OF SATISFYING YOUR EXPECTATIONS AND SHOWING YOU OUR COMMITMENT TO SERVICE. WE WILL DO WHATEVER IT TAKES TO GIVE YOU PEACE OF MIND WHEN IT COMES TO TAKING CARE OF YOUR EQUIPMENT. OUR TEAM CONSISTS OF NOT JUST THE SERVICE REPRESENTATIVE YOU SEE, BUT ALSO HUNDREDS OF HIGHLY TRAINED PROFESSIONALS. FROM THE PERSON ANSWERING THE PHONE, THE PERSON PACKING PARTS, AND THE ENGINEERS AND TECHNICIANS TROUBLESHOOTING THE PROBLEM. WE RE ALL LINKED TOGETHER AS A TEAM. SERVICES Maintenance Contract Coverage Platinum Platinum Gold Bronze Premiere VIEW + + Optional VISTA + + Optional SoundNet + + Optional Optional Preventative Maintenance Program Limited Parts Replacement Quality Assurance Annual Safety Testing Optional Optional Service Hours & Service Requests After Hours Emergency OT Labor Service Requests Not Included = Included + = Based on Conditions
All illustrations and specifi cations are based on information in effect at time of publication approval. ThyssenKrupp Elevator reserves the right to change specifi cations or design and to discontinue items without prior notice or obligation. Copyright 2007 ThyssenKrupp Elevator Corporation ThyssenKrupp Elevator P.O. Box 2177 Memphis, TN 38101 Tel: (877) 230-0303 thyssenkruppelevator.com TKE ITS 0207 GSI PRINTED IN USA