RIGHT TO INFORMATION ACT, 2005 17 items (manuals) prescribed in clause (b) sub-section 1 of section 4 which every public authority is required to publish within one hundred and twenty days from the enactment of the Act I. Particulars of organization, functions & duties Indian Railway Catering and Tourism Corporation Ltd (A Government of India Enterprise). has been set up by the Ministry of Railways with the basic purpose of hiving off entire catering and tourism activity of the railways to the new Corporation so as to professionalise and upgrade these services with public-private participation. Rail based Tourism in India will be the specific vehicle for achieving high growth in coordination with state agencies, tour operators, travel agents and the hospitality industry. A dynamic marketing strategy in association with public and private agencies, tour operators, transporters, hoteliers and local tour promoters is on the anvil. Indian Railways span global volumes in hospitality and catering sectors with services provided to 13 million passengers every day. "Enhance customer services and facilitation in railway catering, hospitality, travel and tourism with best industry practices". Objectives (1) To be a customer friendly company through constant innovation, technology driven and human resource development. (2) Optimize resources, increase manpower productivity through quality product vending and innovative marketing strategies. (3) Upgrade and consolidate catering services in the organized sector. (4) Expand areas of core competencies; enhance business opportunities through efficient public - private partnerships to maximize generation of resources. (5) Imbibe strong and ethical work culture through teamwork, build and reposition Indian Railways in the emerging services sector. (6) Evolve high standards of business ethics, quality management and effective cost control measures. (7) Concern for the environment and heritage.
II. Powers and duties of Officers and employees IRCTC Ltd. is registered under the Companies Act, 1956 and operates as a Public Sector Enterprise under the administrative control of the Ministry of Railway The powers of company officials have been defined in the Schedule of Powers. The duties are assigned from time to time depending upon their cadre & department in which they are posted. III. Procedures followed in the decision making process including channels of supervision and accountability. This is as per organizational hierarchy & organization Structure IV. Norms set by IRCTC for the discharge of its functions It is as per the mission & objectives of the company. V. The rules, regulations, instructions, manuals and records, held by IRCTC or under its control or used by its employees for discharging its functions IRCTC follows rules/regulations approved for implementation in the company. Some of the important documents for this purpose are: Memorandum of Association and Articles of Association HRD policies & Rules. CVC /DPE/DOPT & other Govt. Instructions VI. Statement of the categories of documents that are held by IRCTC or under its control IRCTC holds the commercial & operational documents related to the business operations of the company as well as data of its employees. VII. The particulars of any arrangement that exists for consultation with or representation by the members of the public in relation to the formulation of its policy or implementation thereof IRCTC Ltd. is a Central PSE under the administrative control of the Ministry of Railway & is registered under the Companies Act. The Company has constant interaction with Indian Railways/Govt. Departments/Committees. CVC /DPE/DOPT & other Govt. Instructions are guiding factors for formulation of its policy or implementation thereof. VIII. Boards, Councils, Committees and other bodies consisting of two or more persons constituted as its part or for the purpose of its advice, and as to whether meeting of those
boards, councils, committees and other bodies are open to the public or the minutes of such meeting are accessible for public. IX. Directory of Officers: S. No. NAME DESIGNATION 1 Mr. Rakesh Tandon CORPORATE OFFICE Chairman and Managing Director (CMD) 2 Mr. Vinod Asthana Director (Catering Services) 3 Mr. Vishwa Ranjan Gupta Director (Finance) 4 Dr. Nalin Shinghal Director (Tourism & Marketing) 5 Mrs. Manju Pandey CVO 6 Mr. N. P. Singh GGM (DCS) 7 Mr. R. S. Bhidonia GGM (Infra) 8 Mr. Sanjeeb Kumar GGM (Finance) 9 Mr. Devinder Kumar GGM (IT) 10 Mr. Vineet Singh GGM (Services) 11 Mr. Shivraj Singh GGM (LCS) 12 Mrs. Vandana Bhatnagar GGM (Tourism) 13 Ms. Kanwal Sachdev GGM (HRD) 14 Mr. Pankaj Malhotra AGM (Fin.) 15 Mr. Rajiv Gupta AGM (IT) 16 Mr. Arun Kant Shukla AGM (Tourism) 17 Mr. Sudhir Warrier JGM (Catg.) 18 Mr. Rajesh Rana JGM (Catg.) 19 Mrs. Vaidehi Gopal JGM (Fin) 20 Mr. Neeraj Kumar Aggarwal JGM & CS 21 Mr. Arun Srivastava JGM (Toursim) 22 Mr. Sunil Kumar JGM (Toursim) 23 Mr. Pradeep Dhiman JGM (Toursim) 24 Mr. Anil Gupta DGM (Catg.) 25 Mr. Surender Joshi DGM (IT) 26 Mr. Vivek Kumar Gupta DGM (Fin) 27 Mr. Ashish Kr. Yadav DGM (Catg) 28 Mr. Ram Kishan DGM (Fin) 29 Ms. Madhumitta Chatterjee DGM (HRD)
30 Mr. Mahender Kumar Pahuja DGM (Fin) 31 Mr. Rahul Gupta DGM (Fin) 32 Mr. Shankar Malhotra Manager (Catg) 33 Mr. N. Sanjeevaiah Manager (Catg) 34 Mr. Kanhaiya Sharma Manager (Catg) 35 Mr. Anil Kumar Sharma Manager (Fin) 36 Mr. Ram Dular Pal Manager (Rajbhasha) 37 Mr. Goutom Mondal Manager (HRD) 38 Mr. Puran Chandra Bihari Manager (HRD) 39 Mr. S. Srinivasa Raghavan Manager (IT) 40 Mr. R Kathiresan Manager (IT) 41 Mrs. Anushree Srivastava Manager (IT) 42 Mr. R.K. Tiwari Manager (IT) 43 Mr. V.K. Aggarwal Manager (Catg) 44 Mr. Rajesh Kumar Manager (Catg) 45 Mr. Sanjay Mehta Manager (Catg) 46 Mr. R K Malik Manager (Control) NORTH ZONE 1 Mr. Sanjay Kumar Jain GGM 2 Mr. Arun Kumar Jain GGM (RailNeer) 3 Mr. R. K. Sondh CRM, Chandigarh 4 Mr. Rohitashwa CRM, Jaipur 5 Mr. Manoj Kumar Sinha CRM, Lucknow 6 Mr. MPS Raghav JGM (Tourism) 7 Mr. Sunil Tarneja DGM (Catg) 8 Mr. R K Gupta DGM (Fin) 9 Mr. Syed Anwarul Karim Manager (Catg) 10 Mr. Vinay Swaroop Manager (Catg) 11 Mr. Tanweer Ismail Manager (Catg) 12 Mr. Jitendra Kumar Manager (Catg) 13 Mr. Ajender Chaudhary Manager (HRD) 14 Mr. Rohit Ranjan Shah Manager (Catg) 15 Mr. Sukhwinder Pal Singh Manager (Catg) 16 Mr. Hemant Kumar Manager (Catg) 17 Mr. Vimal Joshi Operation Manager (Catg)
18 Mr. John Lepcha Manager (Catg) 19 Mr. S. S. Karim Manager (Catg) SOUTH CENTRAL ZONE 1 Mr. V.M.M. Rao GGM 2 Mr. Seshagiri M Rao JGM (Tourism) 3 Mr. Mudivarthy Vasu Manager (HRD) 4 Mr. Shaik Atavullah Manager (Catg) 5 Mr. V.A. Sridhar Manager (Fin) 6 Mr. Wajid Ali Qureshi Manager (HRD) SOUTH ZONE 1 Mr. V.Sriram Regional Director 2 Mr. Siya Ram CPM 3 Mr. Bendukuri Vijay Bhaskar CRM, Bangalore 4 Mr. S.S.Jagannathan AGM 5 Mr. T.P.Bhaskar JGM (HRD) 6 Mr. Mritunjoy Kumar Verma JGM (Tourism) 7 Mr. K. Ravikumar RM, Chennai 8 Mr. L Ravi Kumar RM, Ernakulam 9 Mr. Ratheesh Chandran Ramachandran Nair Manager (Tourism) 10 Mr. B Ramesh Manager (Catg) 11 Mr. D Anbunathan Manager (Catg) 12 Mr. V.Ganapathy Subramanian Manager (IT) 13 Mr. M P Vijayakumar Manager (Catg) 14 Mr. N. Gopinathan Manager (Catg) 15 Mr. K Suresh Chandra Manager (Catg) 16 Mr. Sreejith Bappuji Manager (Catg) 17 Mr. Ajit Kumar B.M Manager (Catg) 18 Mr. Sreekumar Sadanandhan Manager (Catg) WEST ZONE 1 Mr. Virender Singh GGM 2 Mr. Rahul Himaliyan AGM (Tourism) 3 Mr. Shri Ajay Sharma JGM (Catg)
4 Mr. V. K. Yadav JGM (Catg) 5 Mr. R.H. Singh JGM (Fin) 6 Mr. Noel Stephens JGM (Catg) 7 Mr. Anil V. Taksande DGM (HRD) 8 Mr. Krishna Kumar Singh DGM (Tourism) 9 Mr. Susheel P Patil Manager (Catg) 10 Mr. Virender Singh Manager (Catg) 11 Mr. Narendra Kumar Pipil Manager (Catg) X. Monthly remuneration received by each of company's Officers and employees. PAY STRUCTURE, ALLOWANCES AND PERKS FOR BELOW BOARD LEVEL POSTS Revised IDA pay scales w.e.f.01.01.07 Designation CODE MINIMUM_BASIC MAXIMUM_BASIC MANAGERIAL CADRE Managing Director E10 75,000 90,000 Director E9 65,000 75,000 GGM/CRM E8 51,300 73,000 GM E7 43,200 66,000 AGM E6 36,600 62,000 JGM E5 32,900 58,000 DGM E4 29,100 54,500 Manager E3 24,900 50,500 AM E2 20,600 46,500 Sr.Executive E1 16,400 40,500 Executive E0 12,600 32,500 SUPERVISORY CADRE Chief Supervisor S4 12,300 28,600 Sr.Supervisor S3 11,500 26,300 Supervisor S2 10,800 24,600 Assistant Supvervisor S1 10,000 22,900 WORKMEN Sr.Assistant W6 8,800 20,000 Asstt.Supvervisor Catg. W5 8,100 17,700
Jr.Assistant/Bill Issuer W4 7,300 16,000 Sr.Helper W3 6,500 14,300 Sr.Helper W2 6,100 13,200 Helper W1 5,800 12,000 XI. Budget allocated to each of company, plans, expenditures, disbursements made etc. XII. Execution of subsidy programmes, concessions, permits or authorizations granted by IRCTC XIII. Particulars of recipients of concessions, permits or authorizations granted by IRCTC XIV. Details in respect of information held by IRCTC in electronic form www.irctc.co.in, www.irctc.com XV. Particulars of facilities available to citizens for obtaining information including the working hours of Library, Reading Room, if maintained for public use. The company does not maintain any Public Library. XVI. (The names, designations and other particulars of the Public Information, Officers; ) THE FOLLOWING OFFICERS OF INDIAN RAILWAY CATERING AND TOURISM CORPORATION LTD. ARE THE PIO & APPELLATE AUTHORITY AT IRCTC/CORPORATE OFFICE. Corporate Office Designation Subject Nominated as 1. N.P. Singh GGM/DCS All 2. S S Karim Manager/RNP Railneer 3. Neeraj Aggarwal Company Secretary Matters related to Company affairs & other Secretarial work Appellate authority Public Information Officer -do- 4. Vaidehi Gopal Jt. GM (Fin) Financial matters -do- 5. Madhumita Chatterjee DGM(HRD) HRD matters -do-
6. Arun Shukla AGM(Tourism) Tourism and Gen. Administration -do- 7. Rajiv Gupta AGM (IT) IT -do- 8. S. K. Sinha Dy. CVO Vigilance -do- 9. Anil Gupta DGM (Catg.) Catering -do- North Zone Designation Nominated as 1. Sanjay Kumar Jain GGM Appellate authority 2. Ajender Chaudhary MANAGER Public Information Officer South Zone Designation Nominated as 1. V Sriram Regional Director Appellate authority 2. S.S.Jagannathan Jt.GM(Operation) Public Information Officer West Zone Designation Nominated as 1. Virender Singh GGM Appellate authority 2. Noel Stephens Jt.GM Public Information Officer East Zone Designation Nominated as 1. Debraj Panda GGM Appellate authority 2. Amitava Deb South Central Zone Manager (Catg.) Public Information Officer Designation Nominated as
1. VMM Rao GGM Appellate authority 2. M. Vasu XVII Other useful information Manager (HRD) Public Information Officer All remittances in connection with seeking information under RTI Act must be made through Demand Draft/Postal orders to be addressed to IRCTC Ltd.