1 THE DIGITAL FUTURE NOW how we can build a transformative digital future for health and learning today Digital Innovation & Consumer Experience (http://dicegrp.org @DICEGrp) Thomas Jefferson University & Jefferson Health (http://jefferson.edu) Neil Gomes, Enterprise Chief Digital Officer and SVP for Technology Innovation and Consumer Experience Neil.Gomes@Jefferson.edu @neilgomes
2? v/s? April 2017 Tesla s stock is now worth more than Ford s, even though Ford had 22 times the sales in 2016. All of Tesla s outstanding shares are now valued at $49.5 billion versus $45.3 billion for Ford
May 2017 3
4 Digital health reached a tipping point in 2016 as consumers adopted digital health tools at a record rate over the last 12 months. 46% of consumers are now considered active digital health adopters, having used three or more categories of digital health tools (e.g., telemedicine, wearables) up from 19% in 2015. Only 12% of Americans are non-adopters, down from 20% in 2015.
A third of millennials have downloaded a health app in the last 30 days, compared to 20% of Gen Xers and 7% of baby boomers. 5
Digital Health Funding Reaches $6.5B in First Half of 2017 - Startup Health - 6
The best way to predict the future is to invent it 7
CONSUMER = PATIENTS, STUDENTS, STAFF, DONORS HUMANS CARE, LEARNING, WORK, RESEARCH, GIVING LIKE EVERYTHING ELSE DIGITAL ACCESS Ease of Access to Jefferson Services EXPERIENCE Closed-loop Digital Experiences CONVENIENCE Services via Web, Mobile, Wearables, IoT, etc.
DIGITAL SOLUTIONS THE FUTURE NOW 01 02 03 ACCELERATING PROCESSES By analyzing and speeding up clinical, academic, and administrative processes everyone wins BUILDING COMPETITIVE ADVANTAGE Building competitive advantage in consumer-focused digital solutions positions us to lead now and in the future INCREASING EARNINGS While digital transformation comes at a cost, valuefocused initiatives drive real earnings STEVE JOBS Everyone here has the sense that right now is one of those moments when we are influencing the future
THE EQUATION FOR DIGITAL TRANSFORMATION @ JEFFERSON Great Teams Great Platforms Great Partners From design to Innovation must not be the Our consumers, vendors, DIGITAL TRANSFORMATION If you want to walk fast, walk alone. But if you want to walk far, walk together RATAN TATA development to support, inspired, motivated, and agile teams move us into the future currency of a few, but the combined wealth of many and platforms can make this a reality donors, and community are our partners; we develop synergistic relationships and grow together
CONSUMER = PATIENTS CARE LIKE EVERYTHING ELSE DIGITAL myjeffhealth Journey to Jeff ACCESS EXPERIENCE CONVENIENCE
13 myjeffhealth is the enterprise mobile gateway for Jefferson patients with access to locations, clinicians, services, clinical trials, health portals, etc. myjeffhealth was designed and developed by DICE to serve as a platform for digital health using APIs and other advanced interfaces to deliver a comprehensive digital patient experience into the future
CONSUMER = PATIENTS & STUDENTS CARE & LEARNING LIKE EVERYTHING ELSE DIGITAL onecms ACCESS EXPERIENCE CONVENIENCE
THE EQUATION FOR DIGITAL TRANSFORMATION @ JEFFERSON DICE + ADOBE + ADOBE EXPERIENCE MANAGER
CONSUMER = PATIENTS CARE LIKE EVERYTHING ELSE DIGITAL mybaby@jeff ACCESS EXPERIENCE CONVENIENCE
WHEN YOU DON T DO THIS
CONSUMER = PATIENTS CARE LIKE EVERYTHING ELSE DIGITAL JeffConnect ACCESS EXPERIENCE CONVENIENCE
JeffConnect has developed into a nationally recognized brand for tele-health 20 DICE enables services, trains clinicians, provides support and guides development on the JeffConnect platform in collaboration with the JeffConnect team
CONSUMER = EMPLOYEES & PATIENTS WORK & CARE LIKE EVERYTHING ELSE DIGITAL Epic Support Epic Training & Documentation ACCESS EXPERIENCE CONVENIENCE
CONSUMER = EMPLOYEES & PATIENTS WORK & CARE LIKE EVERYTHING ELSE DIGITAL EPIC Development EPIC Digital Consumer Experience ACCESS EXPERIENCE CONVENIENCE
WE MUST WANT TO CHANGE
WE MUST NOT DO THIS
CONSUMER = EMPLOYEES & PATIENTS WORK & CARE LIKE EVERYTHING ELSE DIGITAL At Your Service ACCESS EXPERIENCE CONVENIENCE
26 Methodist Hospital initiated At Your Service Rounds on April 1st, and over the past six months I truly believe that this program has had a positive impact on employee engagement and our patient satisfaction scores. The most recent HCAPHS scores show Methodist at 77.8, a very positive trend. In addition, at a recent Quality Committee of the Board it was reported that TJUH (Jefferson, Methodist and JHN) has moved from a two star to a three star rating under the CMS star system. Part of this improved rating, as was reported, is due directly to improved HCAPHS scores for the three hospitals. Although one could point to a number of factors that have contributed to moving the number, I believe At Your Service Rounds is one of those factors. James Robinson Senior VP & Chief Administrative Officer Jefferson University Hospitals/Methodist
THE EQUATION FOR DIGITAL TRANSFORMATION @ JEFFERSON Smart Hospital Rooms & Digital Concierge TJU HOSPITALS + DICE + COGNITIVE IoT + IBM WATSON + HARMAN KARDON
DIGITAL SOLUTIONS THE FUTURE NOW Chemotherapy Insurance Authorization INCREASING EARNINGS
33 After tracking latency in our Chemo Authorization Processes and developing the data displays that identified gaps, we were able to reduce the time to get an appointment authorized from 22 days on average to 5 days on average now. This has helped reduce patient leakage. Neal Flomenberg, MD, MBA Chair, Department of Medical Oncology Jefferson Health
THE FUTURE NOW consumer-focused value-driven design-centered mobile-first ai & IoT-ready digital-enabled team-delivered
LET S NOT DO THIS
CONSUMER = PATIENTS, STUDENTS, STAFF, DONORS HUMANS CARE, LEARNING, WORK, RESEARCH, GIVING LIKE EVERYTHING ELSE DIGITAL ACCESS Ease of Access to Jefferson Services EXPERIENCE Closed-loop Digital Experiences CONVENIENCE Services via Web, Mobile, Wearables, IoT, etc.
DIGITAL SOLUTIONS THE FUTURE NOW 01 02 03 ACCELERATING PROCESSES By analyzing and speeding up clinical, academic, and administrative processes everyone wins BUILDING COMPETITIVE ADVANTAGE Building competitive advantage in consumer-focused digital solutions positions us to lead now and in the future INCREASING EARNINGS While digital transformation comes at a cost, valuefocused initiatives drive real earnings STEVE JOBS Everyone here has the sense that right now is one of those moments when we are influencing the future
THE EQUATION FOR DIGITAL TRANSFORMATION @ JEFFERSON Great Teams Great Platforms Great Partners DIGITAL TRANSFORMATION From design to Innovation must not be the Our consumers, vendors, Great things in business are never done by one person. They're done by a team of people. STEVE JOBS development to support, inspired, motivated, and agile teams move us into the future currency of a few, but the combined wealth of many and platforms can make this a reality donors, and community are our partners; we develop synergistic relationships and grow together
39 Steve Jobs Let s go invent tomorrow
40 THE DIGITAL FUTURE NOW how we can build a transformative digital future for health and learning today Digital Innovation & Consumer Experience (http://dicegrp.org @DICEGrp) Thomas Jefferson University & Jefferson Health (http://jefferson.edu) Neil Gomes, Enterprise Chief Digital Officer and SVP for Technology Innovation and Consumer Experience Neil.Gomes@Jefferson.edu @neilgomes