1 THE DIGITAL FUTURE NOW digital and mobile platforms can improve the patient experience and how we can build a transformative digital future for healthcare today Digital Innovation & Consumer Experience (http://dicegrp.org @DICEGrp) Thomas Jefferson University & Jefferson Health (http://jefferson.edu) Neil Gomes, Enterprise Chief Digital Officer and SVP for Technology Innovation and Consumer Experience Neil.Gomes@Jefferson.edu @neilgomes
2? v/s? April 2017 Tesla s stock is now worth more than Ford s, even though Ford had 22 times the sales in 2016. All of Tesla s outstanding shares are now valued at $49.5 billion versus $45.3 billion for Ford
May 2017 3
4 Digital health reached a tipping point in 2016 as consumers adopted digital health tools at a record rate over the last 12 months. 46% of consumers are now considered active digital health adopters, having used three or more categories of digital health tools (e.g., telemedicine, wearables) up from 19% in 2015. Only 12% of Americans are non-adopters, down from 20% in 2015.
A third of millennials have downloaded a health app in the last 30 days, compared to 20% of Gen Xers and 7% of baby boomers. 5
Digital Health Funding Reaches $6.5B in First Half of 2017 - Startup Health - 6
The best way to predict the future is to invent it 7
A National Hub for Higher Education and Life Sciences First School of Population Health 5 Medical, 22 Nursing, 2 Dental, 2 Pharmacy Schools/Colleges Among the 6 most Innovative Cities in the US 2,000 patents/year 1 hour and 20 minutes from New York and 1 hour and 45 minutes from DC 5th Largest City in the Country 2nd Largest City on the East Coast Philadelphia
THOMAS JEFFERSON UNIVERSITY & JEFFERSON HEALTH WHO WE ARE Super Bowl 2018 Advertisement WE IMPROVE LIVES
Thomas Jefferson University & Jefferson Health 14 Hospitals 34+ Outpatient Centers and Urgent Care Centers 29,000 Employees including 4,800+ Physicians and 5,900+ Nurses 3.6 Million Patient Interactions 520,000+ ED Visits 150,000+ Admissions 2,700 inpatient beds Moody s A-1 Rated Urban Medical Research Center with $5.2B in Revenue $110 M in Public/Private Research Funding $218 million in charitable care and community benefit 3,600+ Full and Part-Time Faculty 3,900+ Students 15 Colleges incl. Colleges of Medicine, Nursing, Population Health, Pharmacy, Health Professions, & Graduate Studies First and only College of Population Health Institute of Emerging Health Professions Founded in1824: Approx. 200-year Legacy Recently added PhilaU and Kennedy Health System Image Source: jefferson.edu
DIGITAL INNOVATION & CONSUMER EXPERIENCE (@DICEGrp) Digital Consumer Experience Design is How IT Works Innovative Technology Solutions & Platforms Agile or Nothing Innovative Education Enable Learning Training, Documentation & Support Deliver Closed-loop Consumer Experiences
THOMAS JEFFERSON UNIVERSITY & JEFFERSON HEALTH WHO WE ARE DICE Group 2017 Achievements WE IMPROVE LIVES
CONSUMER = PATIENTS, STUDENTS, STAFF, DONORS HUMANS CARE, LEARNING, WORK, RESEARCH, GIVING LIKE EVERYTHING ELSE DIGITAL ACCESS Ease of Access to Jefferson Services EXPERIENCE Closed-loop Digital Experiences CONVENIENCE Services via Web, Mobile, Wearables, IoT, etc.
DIGITAL SOLUTIONS THE FUTURE NOW 01 02 03 ACCELERATING PROCESSES By analyzing and speeding up clinical, academic, and administrative processes everyone wins BUILDING COMPETITIVE ADVANTAGE Building competitive advantage in consumer-focused digital solutions positions us to lead now and in the future INCREASING EARNINGS While digital transformation comes at a cost, valuefocused initiatives drive real earnings STEVE JOBS Everyone here has the sense that right now is one of those moments when we are influencing the future
THE EQUATION FOR DIGITAL TRANSFORMATION @ JEFFERSON Great Teams Great Platforms Great Partners From design to Innovation must not be the Our consumers, vendors, DIGITAL TRANSFORMATION If you want to walk fast, walk alone. But if you want to walk far, walk together RATAN TATA development to support, inspired, motivated, and agile teams move us into the future currency of a few, but the combined wealth of many and platforms can make this a reality donors, and community are our partners; we develop synergistic relationships and grow together
MOST OF WHAT WE REALLY DO
CONSUMER = PATIENTS CARE LIKE EVERYTHING ELSE DIGITAL myjeffhealth Journey to Jeff ACCESS EXPERIENCE CONVENIENCE
CONSUMER = PATIENTS CARE LIKE EVERYTHING ELSE DIGITAL myjeffhealth ACCESS EXPERIENCE CONVENIENCE
CONSUMER = PATIENTS CARE LIKE EVERYTHING ELSE DIGITAL mybaby@jeff ACCESS EXPERIENCE CONVENIENCE
CONSUMER = REFERRING CLINICIANS & PATIENTS WORK & CARE LIKE EVERYTHING ELSE DIGITAL JeffDocs ACCESS EXPERIENCE CONVENIENCE
WHEN YOU DON T DO THIS
CONSUMER = PATIENTS CARE LIKE EVERYTHING ELSE DIGITAL JeffConnect ACCESS EXPERIENCE CONVENIENCE
CONSUMER = EMPLOYEES & PATIENTS WORK & CARE LIKE EVERYTHING ELSE DIGITAL EPIC Development EPIC Digital Consumer Experience ACCESS EXPERIENCE CONVENIENCE
CONSUMER = EMPLOYEES & PATIENTS WORK & CARE LIKE EVERYTHING ELSE DIGITAL At Your Service ACCESS EXPERIENCE CONVENIENCE
CONSUMER = RESEARCHERS & PATIENTS RESEARCH & CARE LIKE EVERYTHING ELSE DIGITAL Strength Through Insight - Apple ResearchKit App ACCESS EXPERIENCE CONVENIENCE
THE EQUATION FOR DIGITAL TRANSFORMATION @ JEFFERSON Smart Hospital Rooms & Digital Concierge TJU HOSPITALS + DICE + COGNITIVE IoT + IBM WATSON + HARMAN KARDON
THE EQUATION FOR DIGITAL TRANSFORMATION @ JEFFERSON AI/ML-enabled Patient Transfer with Alexa TJU HOSPITALS/JEFFSTAT + DICE + AMAZON ALEXA
THE EQUATION FOR DIGITAL TRANSFORMATION @ JEFFERSON AI/ML-enabled Patient Counseling, Scheduling, Care Nudges & Data Collection + AI/ML-enabled Service Chatbots TJU HOSPITALS/JEFFSTAT + DICE + AMAZON LEX
THE FUTURE NOW consumer-focused value-driven design-centered mobile-first ai & IoT-ready digital-enabled team-delivered
WHAT CAN YOU DO NOW? learn from others collaborate across industries develop transformative solutions
WHY WOULD YOU DO IT? because you can because it s hard because it s human
WE MUST WANT TO CHANGE
THE EQUATION FOR DIGITAL TRANSFORMATION @ JEFFERSON Great Teams Great Platforms Great Partners DIGITAL TRANSFORMATION From design to Innovation must not be the Our consumers, vendors, Great things in business are never done by one person. They're done by a team of people. STEVE JOBS development to support, inspired, motivated, and agile teams move us into the future currency of a few, but the combined wealth of many and platforms can make this a reality donors, and community are our partners; we develop synergistic relationships and grow together
CONSUMER = PATIENTS, STUDENTS, STAFF, DONORS HUMANS CARE, LEARNING, WORK, RESEARCH, GIVING LIKE EVERYTHING ELSE DIGITAL ACCESS Ease of Access to Jefferson Services EXPERIENCE Closed-loop Digital Experiences CONVENIENCE Services via Web, Mobile, Wearables, IoT, etc.
35 Steve Jobs Let s go invent tomorrow
36 Neil Gomes Neil.Gomes@Jefferson.edu Chief Digital Officer & Senior Vice President for Technology Innovation and Consumer Experience Thomas Jefferson University & Jefferson Health http://jefferson.edu Digital Innovation and Consumer Experience http://dicegrp.org @DICEGrp
37 THE DIGITAL FUTURE NOW digital and mobile platforms can improve the patient experience and how we can build a transformative digital future for healthcare today Digital Innovation & Consumer Experience (http://dicegrp.org @DICEGrp) Thomas Jefferson University & Jefferson Health (http://jefferson.edu) Neil Gomes, Enterprise Chief Digital Officer and SVP for Technology Innovation and Consumer Experience Neil.Gomes@Jefferson.edu @neilgomes