FAQ
2019 KUKA U.S. Holdings Company LLC. All rights reserved. Reproduction, modification, publication, distribution, or display of this document, in whole or in part, is prohibited except with the prior written permission of KUKA U.S. Holdings Company LLC. The information in this document may change without notice. KUKA U.S. Holdings Company LLC assumes no liability related to the use of the information in this document. Disclaimer Every reasonable effort has been made to ensure that the user experience provided in this document is accurate. However, it may differ from the current KUKA Connect user experience due to continuous improvements. 2 Issued: 1.22.2019 Version: 2.3
Contents Conventions 4 Documentation Feedback 4 KUKA Connect 5 Getting Started with KUKA Connect 8 Maintenance in KUKA Connect 11 KUKA Connect Hardware Deployment 13 KUKA Connect Security 15 KUKA Connect Customer Support 16 3 Issued: 1.22.2019 Version: 2.3
Conventions This document uses the following conventions for notes, cautions, and warnings: Note A note provides a tip, emphasizes important information, or provides a reference to related information. A caution statement alerts you to situations that could result in equipment damage or loss of data. A warning statement indicates conditions or situations that are potentially lethal or extremely hazardous to you. Documentation Feedback Your comments are valuable in helping us improve our technical documentation. Please send your documentation suggestions or corrections to connect.support@kuka.com and reference DOCUMENTATION FEEDBACK in the Subject line of the email. Specify the document title, page number, section, and error/correction or suggestion. 4 Issued: 1.22.2019 Version: 2.3
KUKA Connect Q: What features are available in KUKA Connect? A: KUKA Connect offers robot condition monitoring, alert logs, maintenance logs, data filtering, routine maintenance workflow, robot and controller identification data, robot specifications document, admin console, multi-language support, automated routine maintenance scheduling, anomaly detection, realtime state and fault notifications, exportable data reports, enhanced alert and maintenance timelines, robot motion visualization and battery-state monitoring. Q: How often does my robot data update? A: We refresh key performance indicator (KPI) data for sites every eight hours and for an individual robot every minute. Q: How do filters work in KUKA Connect? A: KUKA Connect offers a filter-based user interface design. You can adjust these filters to view information specific to the sites, robot groups and robot types to which you have access. The benefits of this design are easy navigation, detailed filtering, customizable columns, and graphs that show which robots have the most alerts and the critical alert IDs that happen most frequently. Q: Where can I view data for a specific robot group or all robots as a whole? A: View the data in the Robot List on the Robot Filtering page. You can use the filters above the Robot List to display specific robot groups, view all robots, or further refine the displayed robot data. Q: Where can I view individual robot data? A: View the data in the Robot Details page. Select an individual robot name in the Robot List from the Robot Filtering page to display the Robot Details page. 5 Issued: 1.22.2019 Version: 2.3
Q: I am using the Internet Explorer 11 browser with KUKA Connect and am having trouble with slow loading times. How can I enhance the performance? A: You can turn off the Robot Details page 3D robot motion visualization to enhance performance. To turn off the visualization, select Menu in the upper, left-hand corner of any screen. Select your username next to the gear icon. The User Settings page displays. Uncheck Show 3D robot models located in the Performance section, then select the back arrow in the upper left hand corner to return to Robot Filtering page. Your updates are automatically saved. When robot motion visualization is off, a robot photo displays instead. Q: How do I view different date or time ranges for robot condition monitoring data and KPIs? A: On the Condition Monitoring tab from both the Robot details and Robot Filtering pages, select a time or date range and your timeline and data will display information for that period. Q: Why can t I access the Administration option in the Menu so I can configure users, roles, and robot groups? A: You must be assigned the Administrator Role by an organizational admin. Q: Where can I view fault notifications for my robots? A: There are two places you can view fault information: The Notification icon accessible from the top of any KUKA Connect screen In the Alerts tab of the Robot Filtering and Robot Details pages Q: What is anomaly detection? A: Anomaly detection learns the normal ranges of a robot s motor operating conditions over time and plots out-of-norm data points on its motor graphs on the Robot Details page. This feature identifies changes in a robot s production environment. You can analyze historical deviations, represented by shaded-red and shaded-orange data points on the graphs, and determine if, and what, further action is necessary. Q: Where can I find information about getting started with KUKA Connect? A: View the Getting Started page in the KUKA Connect Help Center to find out how to set up users, roles, robot groups and learn more about KUKA Connect s main features. 6 Issued: 1.22.2019 Version: 2.3
Q: How do tabs work in KUKA Connect? A: Both the Robot Filtering and Robot Details pages contain three responsive tabs that allow you to view and filter robot information. These tabs are Alerts, Maintenance and Condition Monitoring. 7 Issued: 1.22.2019 Version: 2.3
Getting Started with KUKA Connect Q: What is KUKA Connect? A: KUKA Connect is a cloud-based analytics and intelligence platform that converts your KUKA robot data into intelligent information. Leveraging the KUKA Connect platform, it is our goal to help you utilize your assets most efficiently. Q: What are the hardware and software requirements? A: The requirements are: Table 1. The KUKA Connect hardware and software requirements. Hardware Operating System Additional Software Browser KUKA Robot with KRC4 controller KSS 8.3.20 or later Google Chrome 48.0.254 or higher, Safari 9 or higher, Microsoft Edge, Internet Explorer 11 KUKA LBR iiwa robot with Sunrise controller Sunrise.OS 1.11 or later *Complimentary KUKA Sunrise.Connect Option package Google Chrome 48.0.254 or higher, Safari 9 or higher, Microsoft Edge, Internet Explorer 11 Nebbiolo NFN 300 Series fognode fogos *Your technical contact received the KUKA Sunrise.Connect Option package link via email with instructions. Q: How do I initially sign in to KUKA Connect? A: Select the email invitation link you received. Enter your registration information, review and accept the terms and conditions, then select Sign Up. Next, check for an email from my.kuka that contains a verification link. Select the verification link to be taken to the Account Selection Page. Select an account from the displayed list or select Create Account to manually enter your information. You can also select Skip Account Selection if you are unsure whether you already have an existing account. The online Create/Change Password page displays, allowing you to create your password. Next, log in to KUKA Connect using your user name and your newly created password. The Robot Filtering page will display. 8 Issued: 1.22.2019 Version: 2.3
Q: How do I set my language preference? A: Select Menu in the upper left-hand corner of any screen. Select your user name next to the gear icon. Select the dropdown in the Language Preferences section. Select the back arrow in the upper left hand corner to return to previous Robot Filtering page. Q: How do I subscribe to email and text notifications? A: Select Menu in the upper, left-hand corner of any screen. Select your username next to the gear icon. Select the checkboxes in the Notification Management section to choose how you would like to receive fault notifications (e.g., email). Select the back arrow in the upper left hand corner to return to previous Robot Filtering page. Note: You must enter your contact number before checking the SMS checkbox. Otherwise, the checkbox will be disabled. Note: The User Email field automatically populates with the email address you submitted during KUKA Connect registration. Q: Why can t I see any robot groups or data? A: Your company s organizational admin may not have given you access to any robot groups yet. Contact your admin to have robot groups added. Q: As an organizational admin, what do I need to do before my company s users can view their robot data? A: Add robot groups and user roles and invite and configure your users during the invitation process through the Admin Console via Menu > Administration. Q: How do I create a robot group? A: As an organizational admin, from any screen, select Menu > Administration > Robot Groups > Add New Robot Group. Alternatively, in the All Robot Groups list, select the icon of a robot group you want to copy. In the Create New Robot Group dialog, enter a Group Name (e.g, Robot Group 1). Select the enabled arrow. Select Confirm. 9 Issued: 1.22.2019 Version: 2.3
Q: How do I create a role? A: As an organizational admin, from any screen select Menu > Administration > User Roles > Add New Role. Enter a New Role Name (e.g., Technician), check the box next to each permission you want to add to the new role, then select Confirm. Q: How do I invite and configure users in KUKA Connect? A: As an organizational admin, select Menu > Administration > Invite New User. In the Invite New User dialog, enter the first user s email address in the Email field, then select the Roles field. In the Select Roles dialog, select a role in the unassigned list on the left that you would like to assign to the user, then select the enabled arrow. Select Confirm. Q: How do I assign a robot group to an existing user? A: As an organizational admin, from any screen select Menu > Administration, select a user from the All Users list, then select Add Group to User in the Robot Group Access section. In the Select Robot Groups dialog, check the boxes of the unassigned robot groups on the left that you want to assign, then select the enabled arrow. Select Confirm. Q: How do I assign a role to an existing user? A: As an organizational admin, from any screen select Menu > Administration, select a user in the All Users list, then select Add Role to User in the Roles section. In the Select Roles dialog, check the boxes of the unassigned roles on the left you want to assign to the user, then select the enabled arrow. Select Confirm. Q: As an organization admin, where can I onboard a robot that has just come online so I can add it to a robot group and schedule the robot for routine maintenance? A: Select the Notifications icon accessible from the top of any KUKA Connect screen to view the Notifications dropdown list. Select the robot online announcement notification. Select the robot onboarding notification of the robot you want to onboard. Schedule robot maintenance. Select Onboard to move to the next step to assign the robot to robot groups. Check the boxes of the unassigned robot groups you want to assign to the robot. You can also bypass this step by selecting Skip this Step. Review the robot onboarding and robot group information on the confirmation page. Select Previous Step if you need to make changes to the information. Select Confirm if information is accurate. 10 Issued: 1.22.2019 Version: 2.3
Maintenance in KUKA Connect Q: Who can use the maintenance feature? A: KUKA Connect users must be granted Maintenance permissions to access the maintenance feature. If you do not have access, contact your KUKA Connect organizational admin to obtain permissions. Q:How does maintenance work in KUKA Connect? A: KUKA Connect automates scheduling of routine maintenance tasks to keep your robots in optimal condition and help prevent unplanned downtime caused by KUKA robots or controllers. An automated schedule runs for each robot after robot onboarding and is driven by $ROBRUNTIME variables. Visualized schedules allow you to monitor past, current, or upcoming maintenance. When it s time to complete a maintenance task, our routine maintenance workflow makes it easy to complete and document work in KUKA Connect. As maintenance tasks are completed, you can view historical records of past work. Q:What routine maintenance tasks are scheduled to keep my robots in optimal condition? A: The tasks are based on KUKA recommendations and best practices. They include: Table 2. Routine maintenance tasks with scheduling cycles. Maintenance Task Basic inspection Data backup Backlash measurement Wrist Minor electrical Belt replacement axis ¾ or ⅚ Main axis Major electrical $ROBRUNTIME Schedule Every 5,000 hours Every 5,000 hours Every 5,000 hours Every 10,000 hours Every 10,000 hours Every 20,000 hours Every 20,000 hours Every 25,000 hours 11 Issued: 1.22.2019 Version: 2.3
Q:Where can I monitor scheduled maintenance in KUKA Connect? A: Navigate to the maintenance tab from the Robot Filtering page to view the Maintenance log which contains past, current, and future routine maintenance tasks for all robots or a specific group of robots. Navigate to the maintenance tab in the Robot Details page to view past, current, and future maintenance tasks for an individual robot in a timeline view. Beneath the Timeline is the Maintenance Log where you can view all completed and past due routine maintenance for an individual robot within the bounds of the Time Range you set for your robot s Timeline. Q: Where and how do I complete and document scheduled routine maintenance tasks in KUKA Connect? A:After you complete a scheduled maintenance task, use the Maintenance Event dialog to check your work as complete and record routine maintenance efforts. Select a maintenance event in the Maintenance Log on the Maintenance tab from either the Robot Filtering or the Robot details page. The Maintenance Eventdialog displays. Check the Mark Complete box. Add any relevant notes in the Notes field. You can also read notes left by others. Select Save. Q: Are historical routine maintenance records available? A:Yes, records are available through the Maintenance Eventdialog where you can view notes, completion dates, assignees, $ROBRUNTIME, and other historical records for maintenance events. 12 Issued: 1.22.2019 Version: 2.3
KUKA Connect Hardware Deployment Q: What hardware and software is required and used to connect your robot data to KUKA Connect in the cloud? A: The requirements are: Table 3. The KUKA Connect hardware and software requirements. Hardware Operating System Additional Software Browser KUKA Robot with KRC4 controller KSS 8.3.20 or later Google Chrome 48.0.254 or higher, Safari 9 or higher, Microsoft Edge, Internet Explorer 11 KUKA LBR iiwa robot with Sunrise controller Sunrise.OS 1.11 or later *Complimentary KUKA Sunrise.Connect Option package Google Chrome 48.0.254 or higher, Safari 9 or higher, Microsoft Edge, Internet Explorer 11 Nebbiolo NFN 300 Series fognode fogos *Your technical contact received the KUKA Sunrise.Connect Option package link via email with instructions. Q: How is robot data collected, then displayed in KUKA Connect? A: A fognode with foglet is connected to local robot networks to automatically discover robots connected to each network and collect and receive robot data from the networks. The data is then encrypted and sent securely to the cloud using TLS cryptographic communication protocol. The data is decrypted and relevant robot data is sent to KUKA Connect to allow users to monitor their robots. 13 Issued: 1.22.2019 Version: 2.3
Q: What is a foglet card? A: A device within the fognode consisting of S0, E0, and E1 ports. It provides integrated computing, storage, and networking. Q: How many foglet cards are included in a fognode? A: Up to three. We customize the number of foglets according to your number of robots and robot networks. Each foglet can communicate with a robot network, 20 robots, and one internet network so the number of foglets is based on how many robot networks, robots, and internet networks you need to connect with. Q: How many robots can be connected to a fognode? A: 60 total 20 on each foglet card. Q: What if I need more than one fognode? A: That s no problem. KUKA sends you all the hardware you need to ensure you have what you need to connect with all of your robots. Q: How hard is it to deploy the fognode? A: It s simple because fognode deployment is zero-touch. Steps include: Receiving the instructions and hardware, connecting your networks to the correct ethernet ports, and turning on the device. Note: You must deploy the hardware in a dual network with DHCP server for WAN and LAN or a combined networking setup (1 network) for a zero-touch experience. Deployment of fognodes in environments that may cause damage by liquids, excessive heat, barrier or blockage of cooling fans, or blunt damage to the hardware is forbidden. Deploying the fognode in any of these environments may cause damage to the hardware and/or loss of data. Q: Which ethernet port on the fognode do I connect to my robot network? A: Use port S0 to connect. Q: Which ethernet port on the fognode do I connect to my internet network? A: Use port E0 to connect. 14 Issued: 1.22.2019 Version: 2.3
Q: Why is there an E1 ethernet port on my fognode? A: For configuring your WAN and/or LAN if you have no DHCP server and for troubleshooting. See the Deploying the Hardware section in the KUKA Connect Help Center for configuration instructions. Note: If you do need to configure your WAN and/or LAN during deployment, save a copy of the network configuration settings in case you need it for reconfiguration. Q: Where can I find more information about KUKA Connect hardware deployment? A: View the Connectivity page in the KUKA Connect Help Center to understand the KUKA Connect network diagrams and deployment procedure along with other relevant information. KUKA Connect Security Q: How does KUKA Connect ensure secure data transfer to the cloud? A: Communication from the customer facility to KUKA Connect s cloud is established using Transport Layer Security (TLS) cryptographic communication protocol. Q: What service does KUKA Connect use to store data? A: Data is hosted by Amazon Web Services (AWS). Information about the monitoring and security measures of AWS is available at https://aws.amazon.com/security/. Q: What security protocols are in place to prevent intrusion into customer IT infrastructure through KUKA Connect? A: KUKA Connect leverages the latest in edge computing technology to manage communication between customer robots and the cloud. These edge computers contain proprietary technology with multiple layers of data security measures functioning simultaneously. These measures are explained in detail in the KUKA Connect Data Security white paper. To request a copy of the KUKA Connect Data Security white paper, email connect.support@kuka.com. Q: Does KUKA Connect s cloud share data? A: All customer-specific information and data within KUKA Connect s cloud is only accessible to the customer and to KUKA; the data will never be shared with any other parties. 15 Issued: 1.22.2019 Version: 2.3
Q: What information is collected from customer devices? A: KUKA Connect leverages edge computing technology to automatically discover KUKA robots on local networks at the customer facility. Once robots are discovered, KUKA Connect s edge computing devices gain read-only access to robot-specific operation variables and parameters. Q: How often will penetration tests be performed on KUKA Connect? A: At a minimum, annually. Q: If I discontinue my KUKA Connect subscription, is data deleted? A: There are no provisions for deleting customer data at the end of a subscription period. The data is retained indefinitely in Amazon S3 storage. However, upon explicit request from the customer, KUKA can coordinate with Amazon to securely delete all customer-specific data. Q: What communication protocol is used to establish communication between KUKA Connect s edge computing devices and customer s KUKA robot controllers? A: KUKA Connect s edge computing devices communicate with KRC model controllers using the WorkVisual Interface over TCP/IP. KUKA Connect Customer Support Q: How do I contact KUKA Connect customer support? A: For help with KUKA Connect, email us at hotline.robotics.de@kuka.com. Q: Where can I find more information about getting started with KUKA Connect? A: Review the Getting Started page in the KUKA Connect Help Center. Q: Where can I find more information about KUKA Connect hardware deployment? A: Review the Connectivity page in the KUKA Connect Help Center. Q: Where can I go to make KUKA purchases, including KUKA Connect purchases? A: The KUKA Marketplace at shop.kuka.com. 16 Issued: 1.22.2019 Version: 2.3
Q: How Can I delete my KUKA Connect Account? A: Contact your organizational admin. 17 Issued: 1.22.2019 Version: 2.3