Remote participation in Question sessions Audio options VoIP

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Remote participation in Question sessions Remote participation will use GoToMeeting. Participants must be registered to the SG13 meeting in der to be able to join 1. Use your laptop s microphone and speakers (VoIP) a USB headset is highly recommended. 2. Call in using your telephone. The connection details (phone numbers, access code and audio PIN) will be shown once you connect to GoToMeeting platfm and choose Phone call under use the ones provided in this document.

-2- Q5/13 Meeting URL: https://global.gotomeeting.com/join/660052557 Meeting Passwd: sg13 Meeting ID: 660-052-557 Tuesday 17 April: 1430-1730 Access code: 660-052-557 Argentina (Toll Free): 0 800 266 1382 Australia (Toll Free): 1 800 193 385 Australia: +61 2 9087 3604 Austria (Toll Free): 0 800 202148 Austria: +43 7 2081 5427 Bahrain (Toll Free): 800 81 111 Belarus (Toll Free): 8 820 0011 0214 Belgium (Toll Free): 0 800 81385 Belgium: +32 28 93 7018 Brazil (Toll Free): 0 800 047 4906 Bulgaria (Toll Free): 00800 120 4417 Canada (Toll Free): 1 888 455 1389 Canada: +1 (647) 497-9353 Chile (Toll Free): 800 395 150 China (Toll Free): 4008 811084 Colombia (Toll Free): 01 800 518 4483 Czech Republic (Toll Free): 800 500448 Denmark (Toll Free): 8025 2661 Denmark: +45 32 72 03 82 Finland (Toll Free): 0 800 94507 Finland: +358 923 17 0568 France (Toll Free): 0 805 541 047 France: +33 170 950 594 Germany (Toll Free): 0 800 184 4222 Germany: +49 692 5736 7317 Greece (Toll Free): 00 800 4414 3838 Hong Kong (Toll Free): 30713169 Hungary (Toll Free): (06) 80 986 255 Iceland (Toll Free): 800 9869 India (Toll Free): 000 800 100 7855 Indonesia (Toll Free): 001 803 852 9153 Ireland (Toll Free): 1 800 901 610 Ireland: +353 15 360 728 Israel (Toll Free): 1 809 454 830 Italy (Toll Free): 800 793887 Italy: +39 0 247 92 13 01 Japan (Toll Free): 0 120 663 800 Kea, Republic of (Toll Free): 0806150880 Luxembourg (Toll Free): 800 85158 Malaysia (Toll Free): 1 800 81 6851 Mexico (Toll Free): 01 800 925 0372 Netherlands (Toll Free): 0 800 020 0182 Netherlands: +31 207 941 377 New Zealand (Toll Free): 0 800 44 5550 New Zealand: +64 9 280 6302 Nway (Toll Free): 800 69 046 Nway: +47 21 93 37 51 Panama (Toll Free): 00 800 226 8832 Peru (Toll Free): 0 800 77023 Philippines (Toll Free): 1 800 1110 1661 Poland (Toll Free): 00 800 1124759 Ptugal (Toll Free): 800 784 461 Romania (Toll Free): 0 800 410 029 Russian Federation (Toll Free): 8 800 100 6201 Saudi Arabia (Toll Free): 800 844 3633 Singape (Toll Free): 18007231323 South Africa (Toll Free): 0 800 980 027 Spain (Toll Free): 800 900 582 Spain: +34 932 75 2004 Sweden (Toll Free): 020 980 772 Sweden: +46 853 527 827 Switzerland (Toll Free): 0 800 002 348 Switzerland: +41 225 4599 78 Thailand (Toll Free): 001 800 658 131 Turkey (Toll Free): 00 800 4488 23683 Ukraine (Toll Free): 0 800 50 1645 United Arab Emirates (Toll Free): 800 044 40439 United Kingdom (Toll Free): 0 800 169 0432 United Kingdom: +44 20 3713 5028 United States (Toll Free): 1 877 309 2073 United States: +1 (646) 749-3129 Uruguay (Toll Free): 0004 019 1018 Viet Nam (Toll Free): 122 80 481

-3- Q21/13 Meeting URL: https://global.gotomeeting.com/join/265506765 Meeting Passwd: sg13 Meeting ID: 265-506-765 Tuesday 17 April: 0930-1730 Access code: 265-506-765 Argentina (Toll Free): 0 800 444 2385 Australia (Toll Free): 1 800 191 358 Australia: +61 2 9091 7603 Austria (Toll Free): 0 800 202144 Austria: +43 7 2081 5337 Bahrain (Toll Free): 800 81 305 Belarus (Toll Free): 8 820 0073 0071 Belgium (Toll Free): 0 800 81382 Belgium: +32 28 93 7002 Brazil (Toll Free): 0 800 047 4902 Bulgaria (Toll Free): 00800 120 4413 Canada (Toll Free): 1 888 299 1889 Canada: +1 (647) 497-9373 Chile (Toll Free): 800 395 146 China (Toll Free): 4008 866143 Colombia (Toll Free): 01 800 012 9057 Czech Republic (Toll Free): 800 143570 Denmark (Toll Free): 8025 3112 Denmark: +45 32 72 03 69 Finland (Toll Free): 0 800 917643 Finland: +358 923 17 0556 France (Toll Free): 0 805 541 052 France: +33 170 950 590 Germany (Toll Free): 0 800 723 5274 Germany: +49 692 5736 7300 Greece (Toll Free): 00 800 4414 4282 Hong Kong (Toll Free): 30774812 Hungary (Toll Free): (06) 80 986 259 Iceland (Toll Free): 800 7206 India (Toll Free): 18002669775 Indonesia (Toll Free): 001 803 852 9155 Ireland (Toll Free): 1 800 818 263 Ireland: +353 15 360 756 Israel (Toll Free): 1 809 453 019 Italy (Toll Free): 800 792289 Italy: +39 0 230 57 81 80 Japan (Toll Free): 0 120 242 200 Kea, Republic of (Toll Free): 00798 14 207 4828 Luxembourg (Toll Free): 800 29524 Malaysia (Toll Free): 1 800 81 6860 Mexico (Toll Free): 01 800 083 5535 Netherlands (Toll Free): 0 800 023 1954 Netherlands: +31 207 941 375 New Zealand (Toll Free): 0 800 47 0051 New Zealand: +64 9 282 9510 Nway (Toll Free): 800 33 083 Nway: +47 21 93 37 37 Panama (Toll Free): 00 800 226 2627 Peru (Toll Free): 0 800 77844 Philippines (Toll Free): 1 800 8908 8243 Poland (Toll Free): 00 800 1124748 Ptugal (Toll Free): 800 784 711 Romania (Toll Free): 0 800 410 025 Russian Federation (Toll Free): 8 800 100 6216 Saudi Arabia (Toll Free): 800 844 3636 Singape (Toll Free): 800 101 3000 South Africa (Toll Free): 0 800 555 451 Spain (Toll Free): 800 900 593 Spain: +34 932 75 1230 Sweden (Toll Free): 0 200 330 924 Sweden: +46 853 527 818 Switzerland (Toll Free): 0 800 000 452 Switzerland: +41 225 4599 60 Thailand (Toll Free): 001 800 658 129 Turkey (Toll Free): 00 800 4488 29001 Ukraine (Toll Free): 0 800 50 1784 United Arab Emirates (Toll Free): 800 044 40444 United Kingdom (Toll Free): 0 800 031 4727 United Kingdom: +44 330 221 0097 United States (Toll Free): 1 866 899 4679 United States: +1 (571) 317-3116 Uruguay (Toll Free): 0004 019 1017 Viet Nam (Toll Free): 122 80 105

-4- Q19/13 Meeting URL: https://global.gotomeeting.com/join/794852285 Meeting Passwd: q1913 Meeting ID: 794-852-285 Tuesday 17 April: 1430-1545 Access code: 794-852-285 Argentina (Toll Free): 0 800 444 2385 Australia (Toll Free): 1 800 191 358 Australia: +61 2 8355 1038 Austria (Toll Free): 0 800 202144 Austria: +43 7 2081 5337 Bahrain (Toll Free): 800 81 305 Belarus (Toll Free): 8 820 0011 0331 Belgium (Toll Free): 0 800 81382 Belgium: +32 28 93 7002 Brazil (Toll Free): 0 800 047 4902 Bulgaria (Toll Free): 00800 120 4413 Canada (Toll Free): 1 888 299 1889 Canada: +1 (647) 497-9373 Chile (Toll Free): 800 395 146 China (Toll Free): 4008 866143 Colombia (Toll Free): 01 800 012 9057 Czech Republic (Toll Free): 800 500453 Denmark (Toll Free): 8025 3112 Denmark: +45 32 72 03 69 Finland (Toll Free): 0 800 94473 Finland: +358 923 17 0556 France (Toll Free): 0 800 919 896 France: +33 170 950 590 Germany (Toll Free): 0 800 184 4230 Germany: +49 692 5736 7300 Greece (Toll Free): 00 800 4414 4282 Hong Kong (Toll Free): 30774812 Hungary (Toll Free): (06) 80 986 259 Iceland (Toll Free): 800 9993 India (Toll Free): 000 800 100 8227 Indonesia (Toll Free): 001 803 852 9155 Ireland (Toll Free): 1 800 901 609 Ireland: +353 15 360 756 Israel (Toll Free): 1 809 453 019 Italy (Toll Free): 800 792289 Italy: +39 0 230 57 81 80 Japan (Toll Free): 0 120 242 200 Kea, Republic of (Toll Free): 0806180880 Luxembourg (Toll Free): 800 29524 Malaysia (Toll Free): 1 800 81 6860 Mexico (Toll Free): 01 800 083 5535 Netherlands (Toll Free): 0 800 020 0178 Netherlands: +31 207 941 375 New Zealand (Toll Free): 0 800 14 1485 New Zealand: +64 9 282 9510 Nway (Toll Free): 800 69 055 Nway: +47 21 93 37 37 Panama (Toll Free): 001 800 507 2789 Peru (Toll Free): 0 800 77844 Philippines (Toll Free): 1 800 1110 1669 Poland (Toll Free): 00 800 1124748 Ptugal (Toll Free): 800 784 711 Romania (Toll Free): 0 800 410 025 Russian Federation (Toll Free): 8 800 100 6216 Saudi Arabia (Toll Free): 800 844 3636 Singape (Toll Free): 800 101 3000 South Africa (Toll Free): 0 800 555 451 Spain (Toll Free): 900 831 183 Spain: +34 932 75 1230 Sweden (Toll Free): 020 980 768 Sweden: +46 853 527 818 Switzerland (Toll Free): 0 800 562 250 Switzerland: +41 225 4599 60 Thailand (Toll Free): 001 800 658 129 Turkey (Toll Free): 00 800 4488 29001 Ukraine (Toll Free): 0 800 50 1784 United Arab Emirates (Toll Free): 800 044 40444 United Kingdom (Toll Free): 0 800 031 4727 United Kingdom: +44 330 221 0097 United States (Toll Free): 1 866 899 4679 United States: +1 (312) 757-3117 Uruguay (Toll Free): 0004 019 1017 Viet Nam (Toll Free): 122 80 105

-5- Remote conferencing is not difficult, but there are some simple things you can do in der to optimize your experience. Here are some suggestions f effective remote meeting participation: Use a USB headset: To ensure the best audio quality always use a headset (preferably USB) Check audio ahead and connect befe time: Take some time to make sure your microphone is wking crectly. Please connect at least five minutes befe the start of a meeting to avoid disturbance. This will also allow you to check sound levels and be ready when the meeting starts Keep your microphone muted when not speaking: Please mute your microphone when it is not your turn to speak. If not, others might hear you cough, swallow, whisper, breathe, beat your hands on the desktop Speak directly into the microphone Watch out f echo: If you are joining from a location that is near another meeting participant, you may hear an echo. (F example, if both you and your cube neighb dial in to the same call). The best way to avoid an echo is to use a headset Quiet environment: Remote participants should speak from a quiet place without background noise. They should speak slowly and clearly to allow the other participants to compensate f any audio problem. They are encouraged to end their remarks with the phrase "This concludes my intervention" "Thank you Mr Chairman".