Lecture Notes in Business Information Processing 124 Series Editors Wil van der Aalst Eindhoven Technical University, The Netherlands John Mylopoulos University of Trento, Italy Michael Rosemann Queensland University of Technology, Brisbane, Qld, Australia Michael J. Shaw University of Illinois, Urbana-Champaign, IL, USA Clemens Szyperski Microsoft Research, Redmond, WA, USA
Christina Keller Jenny S. Z. Eriksson Lundström (Eds.) Nordic Contributions in IS Research Third Scandinavian Conference on Information Systems, SCIS 2012 Sigtuna, Sweden, August 17 20, 2012 Proceedings 13
Volume Editors Christina Keller Jönköping International Business School, Sweden E-mail: christina.keller@jibs.hj.se E-mail: mikael.wiberg@im.uu.se E-mail: par.agerfalk@im.uu.se Jenny S. Z. Eriksson Lundström E-mail: jenny.eriksson@im.uu.se ISSN 1865-1348 e-issn 1865-1356 ISBN 978-3-642-32269-3 e-isbn 978-3-642-32270-9 DOI 10.1007/978-3-642-32270-9 Springer Heidelberg Dordrecht London New York Library of Congress Control Number: 2012943578 ACM Computing Classification (1998): J.1, H.4.1, H.3.5, K.4.3, K.6, D.2 Springer-Verlag Berlin Heidelberg 2012 This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, re-use of illustrations, recitation, broadcasting, reproduction on microfilms or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer. Violations are liable to prosecution under the German Copyright Law. The use of general descriptive names, registered names, trademarks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. Typesetting: Camera-ready by author, data conversion by Scientific Publishing Services, Chennai, India Printed on acid-free paper Springer is part of Springer Science+Business Media (www.springer.com)
Preface Designing the Interactive Society Information technology has undoubtedly become a ubiquitous technological underpinning to communication and collaboration that permeates our personal and professional lives. Recent developments in social media, commons-based peer production, and information infrastructuring emphasize this more than ever. The society of today is an interactive society shaped by ever-increasing participation in online conversations. The digitization of society s information and communication structures has fundamentally changed everyday life, economy, business, and society. Internet and mobile technology has resulted in information and services, accessible by all regardless of time and place, being taken for granted. Globalization and new open forms of collaboration continue to change the playing field at an ever-increasing rate. Although the rapid evolution of the information society is shaped by digital technology and media convergence, contemporary societal processes of openness, responsibility, democratization, and global communication are also shaping that very same technology. How then, can information systems as an academic yet pragmatic discipline contribute to this endeavor to the designing of the interactive society? Clearly, the Scandinavian IS tradition with its emphasis on engaged scholarship, action research, and socially embedded design have a lot to contribute to this journey. To fuel the discussions, we invited two distinguished keynote speakers to SCIS 2012, namely, Alan Hevner and Shirley Gregor. They were asked to provide their respective views of the conference theme and also to introduce their ongoing collaborative efforts to clarify and elaborate a number of critical issues in relation to artifact design and construction of design theory. SCIS 2012 attracted 33 submissions from the Scandinavian community of information systems researchers, which was a considerable improvement compared to the previous year. Ten submissions were accepted to the conference. The increasing interest for the conferences was also evident in that the Program Committee attracted 49 members. This is the largest number ever in the history of SCIS. Two themes emerged among the accepted submissions; the interactive society and design. In the interactive society theme, Giulia Nardelli presents a comprehensive literature review resulting in a conceptual typology on the complex relationship between ICT and innovation in services. Bendik Bygstad and Peter Axel Nielsen propose a framework to analyze interaction between software development processes and organizational change processes. A multiple case study by Sune Dueholm Müller, Pernille Kræmmergaard, and Anja Reinwald presents a descriptive model of the dynamic relationships between IT managers and line managers in public organizations consisting of the four archetypes of craftsmanship, entrepreneurship, partnership, and companionship. Furthermore,
VI Preface Tone Bratteteig and Guri Verne analyze tax authorities from a citizen autonomy perspective and discuss it as a sociomaterial entanglement. Dan Harnesk and John Lindström discuss the intertwined relationship between organizational security objectives, technology, and employees security behavior in the context of elderly care. The two themes of the interactive society and design are blended in Margunn Aanestad s paper on the challenge of dealing with interdependencies in design, with healthcare as an illustrative example. Heikki Lempinen constructs and refines a framework for dashboard design, as well as principles for design and development of the system. Pertti Järvinen adds to the design theme by discussing how to evaluate (models and instantiations) criteria for goodness that are applicable within different research approaches. Furthermore, Jonas Hedman and Stefan Henningsson present their work on information systems integration in the food industry and finally, John Krogstie presents opportunities of bridging research and innovation by applying Living Labs to perform design science research. We thank all authors who submitted papers to SCIS 2012. We also thank the Program Committee for excellent contributions as reviewers. June 2012 Christina Keller Jenny Eriksson S.Z. Lundström
Organization Conference Chair Organizing Chair Jenny Eriksson S.Z. Lundström Program Chairs Christina Keller Jönköping International Business School, Sweden SCIS 2012 Program Committee Margunn Aanestad, Norway Parisa Aasi, Sweden Peter Axel Nielsen, Denmark Karin Axelsson, Sweden Pernille Bertelsen, Denmark Pernille Bjørn Rasmussen, Denmark Claus Bossen, Denmark Tone Bratteteig, Norway Christer Carlsson, Finland Mikael Collan, Finland Jan Damsgaard, Denmark Gunnar Ellingsen, Norway Frode Guribye, Norway Dan Harnesk, Sweden Erling Havn, Denmark Karin Hedström, Sweden Ola Henfridsson, Sweden Jonny Holmström, Sweden Helena Holmström Olsson, Sweden Pertti Järvinen, Finland Fredrik Karlsson, Sweden Erkki Koponen, Finland Pernille Kræmmergaard, Denmark John Krogstie, Norway Katarina Lindblad-Gidlund, Sweden Rikard Lindgren, Sweden Jan Ljungberg, Sweden Ulf Melin, Sweden Judith Molka-Danielsen, Norway Bjørn Erik Munkvold, Norway Jacob Nørbjerg, Denmark Samuli Pekkola, Finland Andrea Resmini, Sweden Anne Persson, Sweden Tero Päivärinta, Sweden Matti Rossi, Finland Mikko Ruohonen, Finland Lazar Rusu, Sweden Hannu Salmela, Finland Kurt Sandkuhl, Sweden Ulrike Schultze, USA Lars Svensson, Sweden Carsten Sørensen, United Kingdom Bjørnar Tessem, Norway Virpi Tuunainen, Finland Vivian Vimarlund, Sweden Pirkko Walden, Finland Geoff Walsham, United Kingdom Liisa von Hellens, Australia
Table of Contents ThemeI:TheInteractiveSociety The Complex Relationship between ICT and Innovation in Services: A Literature Review... 1 Giulia Nardelli Understanding and Managing Process Interaction in IS Development Projects... 25 Bendik Bygstad and Peter Axel Nielsen Dynamic Relationships in e-government Initiatives: Craftsmanship, Partnership, Companionship, and Entrepreneurship... 44 Sune Dueholm Müller, Pernille Kræmmergaard, and Anja Reinwald Disentangling for Autonomy: Understanding the Sociomaterial Practices of Public Services... 56 Tone Bratteteig and Guri Verne Materializing Organizational Information Security... 76 Dan Harnesk and John Lindström Theme II: Design What If Design Is Something Else: The Challenges of Dealing with Interdependencies... 95 Margunn Aanestad Constructing a Design Framework for Performance Dashboards... 109 Heikki Lempinen On Goodness of Models and Instantiations in Design Research: Some Potential Perspectives... 131 Pertti Järvinen Information Systems Integration in the Food Industry... 145 Jonas Hedman and Stefan Henningsson Bridging Research and Innovation by Applying Living Labs for Design Science Research... 161 John Krogstie Author Index... 177