AI AND SAFETY: 6 RULES FOR REIMAGINING JOBS IN THE AGE OF SMART MACHINES H. JAMES WILSON MANAGING DIRECTOR, ACCENTURE CO-AUTHOR, HUMAN + MACHINE: REIMAGINING WORK IN THE AGE OF AI (HARVARD BUSINESS REVIEW PRESS, 2018) 1
Defining A.I. What is Artificial Intelligence, anyway? 2
A.I. TECHNOLOGIES SENSE, COMPREHEND, ACT, & LEARN 3
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How We Can Embrace the Replacement of Jobs by Artificial Intelligence Why A.I. Could Destroy More Jobs Than It Creates Robots Will Destroy Our Jobs And We re Not Ready For It 5
HUMAN PLUS AI BETTER TOGETHER 6
Value Multiplier HUMAN AND MACHINE TOGETHER MULTIPLY VALUE Companies focused on automation eke out incremental improvements 4x 5x 6.5x Companies fully invested in H+M can see exponential gains in KPIs, such as speed, decision-making, and personalization. 2x Degree of Human + Machine Investment 7
AI IS CREATING NEW TYPES OF JOBS FOR PEOPLE 8
HUMAN PLUS AI REDUCING RISK IN DANGEROUS OCCUPATIONS 9
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THE MISSING MIDDLE REIMAGINES WHAT S POSSIBLE + HUMAN ONLY MACHINE ONLY HUMAN-MACHINE RELATIONSHIPS Copyright 2018 Accenture. All rights reserved. 11
THE MISSING MIDDLE HUMAN ONLY HUMAN-MACHINE RELATIONSHIPS HUMANS ENABLE MACHINES MACHINES AUGMENT HUMANS MACHINE ONLY LEAD CREATE IMPROVISE JUDGE TRAIN EXPLAIN SUSTAIN AMPLIFY INTERACT EMBODY TRANSACT PREDICT ITERATE EVOLVE Humans train AI for performance Machines embody physical aid Humans make AI explainable Machines give UI personality Humans make AI sustainable Machines augment with powerful insight 12
RULE 1: CREATE NEW JOBS FOR TRAINING AI HUMAN ONLY HUMAN-MACHINE RELATIONSHIPS HUMANS ENABLE MACHINES MACHINES AUGMENT HUMANS MACHINE ONLY LEAD CREATE IMPROVISE JUDGE TRAIN EXPLAIN SUSTAIN AMPLIFY INTERACT EMBODY TRANSACT PREDICT ITERATE EVOLVE Humans train AI for performance Task performance training: Clean data for upload Discover relevant data and data streams Have machine observe decision making Tag data for better use Work with HR to inform the design of workplace retraining initiatives Humanness attribute training: Train language, gesture, empathy Have machine observe interactions Correct errors, reinforce successes Define and develop personality 13
DATA QUANTITY AND QUALITY BOOSTS SAFETY Trainer Case Study 14
RULE 2: DESIGN EXPLAINER ROLES TO DECIPHER MACHINE OUTPUTS HUMAN ONLY HUMAN-MACHINE RELATIONSHIPS HUMANS ENABLE MACHINES MACHINES AUGMENT HUMANS MACHINE ONLY LEAD CREATE IMPROVISE JUDGE TRAIN EXPLAIN SUSTAIN AMPLIFY INTERACT EMBODY TRANSACT PREDICT ITERATE EVOLVE Algorithmic testing and editing: Test, observe, and explain algorithms Update interface to add explainability Humans make AI explainable Output interpretation: Interpret machine outputs into insights Make sense of outputs Explain machine workings to stakeholders 15
Explainer Case Study MUST EXPLAIN: How AI works and changes human work What AI intends to do next How AI will improve workforce safety 16
RULE 3: STAFF SUSTAINERS FOR SAFE, RESPONSIBLE AI HUMAN ONLY HUMAN-MACHINE RELATIONSHIPS HUMANS ENABLE MACHINES MACHINES AUGMENT HUMANS MACHINE ONLY LEAD CREATE IMPROVISE JUDGE TRAIN EXPLAIN SUSTAIN AMPLIFY INTERACT EMBODY TRANSACT PREDICT ITERATE EVOLVE Limiting: Set limits or override decisions based on profitability or legal or ethical compliance Humans make AI sustainable Overseeing: Ensure data quality, check output quality Apply critical thought to AI performance Flag errors and bad machine judgment Design interfaces for the AI-amplified workforce Manage the performance of AI by promoting, demoting, or removing a system based on societal and business impact 17
Sustainer Case Study AI SAFETY ENGINEERS 18
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TRANSFORM EXISTING JOBS INTO SAFER NEW TYPES OF JOBS HUMAN ONLY HUMAN-MACHINE RELATIONSHIPS HUMANS ENABLE MACHINES MACHINES AUGMENT HUMANS MACHINE ONLY LEAD CREATE IMPROVISE JUDGE TRAIN EXPLAIN SUSTAIN AMPLIFY INTERACT EMBODY TRANSACT PREDICT ITERATE EVOLVE Delivering via drones, remote mining, manufacturing customized automobiles Machines embody physical aid Guiding customers through a process, humanoid robots answering questions Machines give UI personality Selecting the right tools for diagnoses, designing furniture, maintaining industrial equipment Machines augment with powerful insight 20
RULE 4: AMPLIFY WORKER SAFETY WITH ARTIFICIAL INTELLIGENCE HUMAN ONLY HUMAN-MACHINE RELATIONSHIPS HUMANS ENABLE MACHINES MACHINES AUGMENT HUMANS MACHINE ONLY LEAD CREATE IMPROVISE JUDGE TRAIN EXPLAIN SUSTAIN AMPLIFY INTERACT EMBODY TRANSACT PREDICT ITERATE EVOLVE Switch people into safe places where they control AI See with AI superpowers to make safety more predictable 21
Amplified Case Study Combining Switching places & Seeing with Superpowers 22
RULE 5: AUGMENT JOBS THROUGH POWERFUL NEW AI-INTERACTIONS HUMAN ONLY HUMAN-MACHINE RELATIONSHIPS HUMANS ENABLE MACHINES MACHINES AUGMENT HUMANS MACHINE ONLY LEAD CREATE IMPROVISE JUDGE TRAIN EXPLAIN SUSTAIN AMPLIFY INTERACT EMBODY TRANSACT PREDICT ITERATE EVOLVE Redesign roles around natural language and gestures Interaction with AI agents, chatbots, simulations Augment workers safety, training, and OSHA compliance. 23
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Interaction Case Study PREDICTING AND PREVENTING RISK WITH DIGITAL TWINS Interact with AI instead of dangerous machinery Predict and prevent problems instead of react to them 2x-10x less exposure to unpredictable work settings 25
RULE 6: REDESIGN ROLES TO REDUCE WEAR AND TEAR HUMAN ONLY HUMAN-MACHINE RELATIONSHIPS HUMANS ENABLE MACHINES MACHINES AUGMENT HUMANS MACHINE ONLY LEAD CREATE IMPROVISE JUDGE TRAIN EXPLAIN SUSTAIN AMPLIFY INTERACT EMBODY TRANSACT PREDICT ITERATE EVOLVE Robots work closely alongside people Robots do the heavy lifting or support humans abilities and endurance Robots handle repetitive tasks, humans handle non-routine interesting tasks 26
Embodied Case Study Humans do less heavy lifting Use AI systems to reduce common workplace injuries Longer, more productive careers More experienced, knowledgeable workforce can innovate and mentor 27
Rules Rules for reimagining for Reimagining 1 2 3 4 5 Create new jobs for training AI Design explainer jobs to decipher machine outputs Staff sustainers for safe, responsible AI Amplify worker safety with AI Augment workers through powerful new AI-interactions 6 Redesign roles to reduce wear and tear 28
GETTING STARTED TODAY Experiment Discover & describe Co-create 29
THANK YOU order on amazon.com 30