Powering Human Capability

Transcription

1 Powering Human Capability

2 Our Genesis Our Genesis A focus on relationships As the world changes around us at a frenetic pace, there are still truths that remain constant...truths such as relationship; and its prevailing power to remain the most important asset any company can have, regardless of size. When we started Flamingo Ai, we weren t sure what we d build, but we knew why we were building it. To help improve the relationship between customer and brand. AI is one of the most important things humanity is working on. It is more profound than electricity or fire, Sundar Pichai, CEO at Google Your customer relationship is the bedrock for your growth and in this new digital age, these relationships are being impacted by the changing way in which customers interact with you. As conversations transition online, pain points have emerged, and the statistics reveal a truth; frustrated and confused customers are difficult to convert and keep. At Flamingo Ai, this is where our passion converges with our product. Our goal is to help you work more harmoniously with your customers throughout the sales and customer support experience, and we do this with our machine learning brain. We built a brain We spent years employing the smartest people in the field and building our own IP; The Flamingo Ai brain exercises true natural language processing and unsupervised machine learning capability to help you convert, support and nurture your customer relationships. The result is a truly operational conversational Ai engine that overcomes the problems of the traditional Ai players such as delivering commercial value at an affordable investment. 3

3 Ai is Not The Future It s now For many corporations in today s market, there is the recognition that change has arrived. Everywhere we look, Ai is driving technology advancements that are affecting the way we do business, and the rate of change is accelerating. Adapting to this changing technology landscape holds the potential to unlock strong competitive advantages for your business but only if you can embrace and deploy it in meaningful ways. You Need a Partner Ai is available right now but it s not one-size-fits-all or a magic pill. Deploying it effectively and precisely determines the impact it can have on customer conversion, customer support experiences and business line profitability. To realize these benefits, you need an Ai partner who will help you navigate the nuances of doing it right for your business. Time and time again, we see poorly deployed Ai fail to improve business processes and produce quantifiable results. At Flamingo Ai, we stand out globally because we re not a chat vendor; we re an Ai partner, and we recognize every enterprise is unique. Implementing Ai into your business should not be plug-and-play, nor a laboriously unwieldy platform play. It takes partnership. 4 5

4 How Ai helps you How Ai helps you How Ai Helps You Commercial Metrics Real commercial value by enhancing the customer experience to: Improve online sales conversion Improve customer product selection confidence Increase sales and service efficiency Optimize workforce efficiency through scale Improve customer experience consistency Improve legal and regulatory compliance Insights & Knowledge Engine Real-time data from customer interactions replaces market research with deep insight into: Ai as an Asset Deploying the Flamingo Ai brain unlocks a new sphere of commercial value with: Customer behavior Product improvement Pricing optimization Process improvement Marketing precision & optimization A brain that learns your product and process to become your strategic asset Immediate insights that only computing power could derive from your data sets Increasingly more insightful feedback as your data sets mature and grow Previously unknown insights 6 7

5 The Flamingo Ai Machine Learning Brain In an industry where the majority of Ai is not real Ai, we are a true machine learning company deploying powerful Conversational Ai solutions to enterprise customer journeys. At Flamingo Ai, we spent years employing the smartest PhD data scientists in the field and building our own machine learning brain. Both a thing of science and art, the Flamingo Ai Brain utilizes true natural language processing (NLP) in an unsupervised machine learning environment and deploys into your customer journey to analyze, optimize, automate, and convert. With data streaming in from customer interactions and terabytes of your unstructured data being ingested, the brain discovers hidden insights, drives competitive leverage and solves previously un-answerable questions. Find out more at 8 9

6 The products The products We Deploy Ai into Your Customer Journey and Make it Brilliant The Virtual Sales Assistant: Affectionately known as Rosie The Virtual Service Assistant: Affectionately known as Riley The Flamingo Ai suite of solutions powers your customer interaction journeys to lift sales conversion rates, customer experience and efficiency. With Flamingo Ai, you uncover insights you never knew possible with realtime customer feedback data at scale Powering your Customer Sales Journey with clear and compelling Ai. A Conversational Ai Product for Research, Quote, Conversion & Payment. Powering your Customer Service Journey with real-friendly Ai. A Conversational Ai Product to guide customers through Service, Enquiries, Claims & Support. The Virtual Enquiry Assistant: Affectionately known as Maggie Powering your Pre-Sale Enquiries with super smart Ai. An Ai powered FAQ product to actively understand and answer questions The Flamingo Ai Knowledge Engine: Affectionately known as Libby Coming soon Powering your Customer Insights with wise Ai. An Ai powered Intelligence Platform to give you a deeper level of customer insight. Find out more about all our products at

7 Our Values Our Values Our Values Hold us Accountable We have always been and will always be, a values-driven company. 1. Put People First Purpose driven Ai with customer advocacy at its core. We exist to empower customer relationships. 2. Pursue real Ai Global, best-in-class machine learning. We are Industry leading; always improving. 3. Tech powered by humans Augmenting humanity with Ai, and Ai with humanity. The two co-exist to improve the other. 4. More than a product True partnership is where the value of Ai is best unlocked. We partner with (not sell to) our clients. The Name The way we see it, the product must be good if we called ourselves Flamingo and got away with it right? We could tell you about the Flamingo bird and its global migration patterns to draw parallels with our own business model. We could highlight how strikingly tall the Flamingo is and yet still lightweight enough to fly. We could talk about the bird s unique communication style and how it adapts to the environment around it. But all this would be contrived and that s just not us. The truth is, Flamingo was our beta working title and it stuck. Our name now honors the past and recognizes that over time, what it has evolved to mean is as authentic to us as any name we could ve engineered: A refusal to blend in

8 Our Future Powering Human Capability Our purpose defines our future. For us, Ai isn t about technology, but humanity. When Ai exists to augment, and help humans, truly great things can happen. And truly great things happen when we partner with our clients to deploy technology where their customers feel empowered. We believe that beyond product, partnership is the key to truly realizing the power of Ai as we find ways for it to power transformative change within your organization. Our Brain is Your Brain The power of Flamingo Ai Machine Learning Brain is at the mercy of our ideas, and the future looks bright. As we continue to roll out a suite of new products to help you engage and improve your customer relationships at scale, we are also engaging on a caseby-case, bespoke individual deployments for clients. With open access to use the power of our proprietary Ai Brain for your own purposes, we work with your technology teams to deploy customized instances of the Flamingo Ai Brain and help you unlock the full power of Ai in your organization

9 Narrow vs. General Ai. About Unsupervised Learning. Truthfully, it sounds scarier than it is. Supervised machine learning is highly resource intensive and relies on a thorough understanding of every data point to succeed. With zero training data, The Flamingo Ai Machine Learning Brain operates in an unsupervised environment, reducing cost and allowing speed to market. You still control the environment that you ask it to analyze, and its functions are controllable and auditable by you at any time. The longer we leave it to learn from an organic data set that continues to be added to over time, the more it learns and becomes a contributor to your strategic conversations. Contrary to a generalist Ai such as Google Assistant or Siri where basic utility is the goal, Flamingo Ai deploys Narrow Ai with conversational data. With Narrow Ai, Intelligent systems are created to drive a singular and deep expertise on specific tasks instead of general and broad knowledge. As we move into the future, narrow Ai will have a more focused impact on enterprise challenges and compounding benefits year-on-year as it continues to learn and improve in narrow use cases. Questions to Guide The Future. Ai is a synonym for machine learning the practice of automation by teaching machines rather than directly programming them. In looking to the future of Ai, we believe that the tech alone is not enough. To be successful, we must learn to ask the right questions. At Flamingo Ai, we ve worked hard to define the right questions to place at the core of the Ai technology roadmap. We share them in our booklet available online, The Future of Ai Guiding Questions but in summation, you can see them below: 1. Why is Ai important? 2. How do we plan for Ai and get an edge? 3. What will winning look like? And failure? 4. How do we keep humanity present and prepared for the changes? 5. What is the most common misconception to overcome? 6. What approach works best? Partnership over product? 16 17

10 Our Global Reach Our Global Reach From Sydney, Australia to New York City and Now The Globe. Born in Sydney, Australia and now servicing clients across North America and the world, our technology and innovation culture has accelerated our position to the head of the pack because customer challenges are not contained to one country. The opportunities can be realized by companies and enterprises the world over. We Currently Live at The Dawn of a 4 Th Industrial Revolution. The Ai age is here. Our passion to drive stronger relationships between brands and customers fuels our commitment to execute on implementation in exactly the right way. This is what our future will look like. A larger, deeper, more valuable suite of implementation options for our clients as they continue to embrace Ai as a powerful tool for their futures

11 Diversity. Impact. Ethics. At Flamingo Ai, we recognize the impact and significance of Ai. We are committed to weaving a framework of ethics into every aspect of our business. This permeates our product development process, communication to market, pro-diversity hiring approach and give-back programs. Powering Human Capability