ISSUE 07 November, Hytera Customer Service Express - 0 -

Transcription

1 ISSUE 07 November, Hytera Customer Service Express - 0 -

2 CONTENTS 02 Hytera Shenzhen DMR After-sales Service Training Held successfully 03 What s New Functions in Hytera DMR Conventional Series R How to Install DMR USB Programming Cable Driver in Widows 7/Vista 10 Instruction of DMR Voice call Programming 14 How to Upgrade Hytera Tetra Portable Radios 18 How to Configure Back to Back Connection of 2 DMR Mobile Radios 23 How to Install a MD-785 into Your Vehicle 27 Hytera Radio Battery Life and Safety Instruction at s New Functions in Hytera DMR Conventional Series - 1-0

3 Hytera Shenzhen DMR After-sales Service Training Held successfully From the end of September to mid October, Hytera Shenzhen DMR After-sales Service Training (Level One) was held in Hytera China headquarters. The training was received Hytera distributors enthusiastic response after the training information issued in August. 29 applicants in total from 15 different countries South Africa, Australia, Japan, Denmark, UAE, Kazakhstan, and the Netherlands, and etc attended the training which divided into 2 groups. At last 25 trainees were awarded as Hytera Level one certified engineer successfully. For the 4-day DMR training, we arranged series DMR Products courses which not included PD78X, MD78X, RD98X s function introduction and the working principle diagram interpretation, PCB board illustration and included Programming Software configuration Specification Test and Comprehensive Application Solution and Operation. Except the above training gave by Hytera GCSC service engineers, we also arranged Research and Development Communication Meeting and invited all managers responsible for different Hytera DMR Product line provides distributors a face to face communication opportunity. We gave answers in detail to all kinds of questions from our distributors, but also received much valued suggestion which will be benefit for exploring local market and improving our service quality. The first Level one DMR training got recognition of Hytera Overseas distributors. According to this valuable international training experience and in order to provide continuous technical supports to Hytera distributors, Hytera Global Customer Service Center will continue launching the digital training program for every Hytera distributors

4 What s New Functions in Hytera DMR Conventional Series R Hytera DMR Series Products SW Latest Version Subscriber S (SELP Vocoder) A (AMBE Vocoder) Repeater S (SELP Vocoder) A (AMBE Vocoder) CPS V What s New in R What s New Features in Subscriber Release R4.0? 2-Tone signaling Allows user to be able to configure 2-Tone signaling in Analog mode (2-Tone signaling support features adds-on of Select Call, Alert Call etc)! User can easily configure the radio to be using HDC1200/2-Tone or 5 Tone in CPS via Options -> Preferences -> Signaling Type to select the right signaling in Analog mode. Analog/Digital telephone interconnect (via DTMF signaling) Allows user to have simplex voice communications between radio and telephone users. It allows a radio user to make a telephone call; or a telephone user to make a call to radiousers. This feature utilizes the Commercial Off The Shelf (COTS) Analog Phone Patch boxes and a Plain Old Telephone Service (POTS) line to connect the radio users to the Corporate Office Phone System (PBX) or Public Switched Telephone Network (PSTN). Option Board Application Protocol Interface (API) Both Portable/Mobile support option board interface, allowing third party partner to develop various applications to interconnect with radios for functionalities expansion! Telemetry and Data Transfer Application Protocol Interface (API) Allows Third Party Tools Partner to develop PC application utilizing the data transfer and telemetry API. This is an additional new release of the API! Group call manual dial in home screen and in contacts Allows user to be able to perform Group manual dial in home screen and in contact menu. User shall press the # button to switch between Group/Private dial both in home screen and contact menu. User can simply disable the home screen manual dial in CPS via General Setting -> - 3 -

5 Buttons -> Default Numeric Key Selection. Korean and Greek multi-language support Allows user to be able to select additional language of Korean and Greek. This is depending on the language pack loaded into the radio. PTT call end tone Allows user of being notified with a short beep when an active call enters call hang time. This is especially useful to alert the receiving user that the transmitting user has stop talking and the receiving party can start immediate feedback. The CPS path to configure this option is via General Setting -> Alerts/Indication -> Voice End Tone. Once enabled, this is both applicable in both Analog and Digital mode. Chargeable roaming feature From R4.0 Software release onwards, roaming will become a chargeable feature. Off hook monitor in Mobile Allows user to configure mobile to enter monitor mode when the connected accessory if off hook. The CPS path to configure the Off Hook Monitor is via General Setting-> Basic Setting -> Off Hook Monitor. Smart accessory detection Allows user to plug and play a smart accessory to communicate with the radio. Among the supported smart accessory are smart keypad Mic accessory in mobile. Channel change voice notification in display models Allows user to configure channel change voice notification in display models (In R3.5 release, only Non-Display models have this functionality). The radio support both Chinese and English voice notification. The CPS path to configure the voice change language is via General Setting-> Channel Notify Language, and to turn on this tone via General Setting-> Alerts/Indication-> ToneAlerts-> Channel Notify. 2.2 What s New Features in Repeater Release R4.0? Analog/Digital Telephone Interconnect (via DTMF signaling) Repeater supports simplex voice communications between radio and telephone users. It allows a radio user to make a telephone call; or a telephone user to make a call to radio users. This feature utilizes the Commercial Off The Shelf (COTS) Analog Phone Patch boxes and a Plain Old Telephone Service (POTS) line to connect the Repeater to the Corporate Office Phone System (PBX) or Public Switched Telephone Network (PSTN). Continuous Wave Identification (CWID) - 4 -

6 Allows user to configure the Analog transmission of the repeater identification in Morse code format. The path to configure CWID value from CPS is via General Setting-> CWID. IP Multi-site slaves up to 30 Allows user to configure up to 30 repeaters in an IP Multi-site system. This is an enhanced version for the IP Multi-site system capability increment from the earlier R3.5 release of 22 slaves. Repeater Remote Diagnostic and Control enhancement (RDAC) There has been additional expansion in the RDAC support, as describe below: a) Allows network administrator to configure many repeater parameters in repeater remotely in a wide area system. Among the repeater parameters include color code, IP connect slot, transmit/receive frequency, channel spacing, squelch, system inactivity timer (SIT), Private/Group/Emergency call hang time, beacon interval and duration, jitter buffer and much more! b) Allows network administrator to perform tighter security management in a network as it can now supports configuring/editing the IP Multi-site Access Management table, Local Access Management table and Multi CTCSS/CDCSS table. c) Allows network administrator to manage the whole wide systems in a single applications, as it has been expanded to support connecting up o a maximum of 16masters! All these enhancement shall allow network administrator to dynamically configure the repeater remotely! Eg: When interference arises, administrator can easily configure channel parameter from RDAC, or configure roaming parameters of beacon interval and duration during roaming. IP Multi-site access management Allows user to configure the control of whether to repeat locally the data/voice received from the IP port. This allows efficient channel utilization in an IP Multi-site network as not all data/voice call from the IP port is automatically repeated locally. Instead, repeater will decide whether the data/voice from the IP port are to be repeated base on a permission table. The path to configure the permission table from CPS is via General Setting -> Access manager -> IP Multi-site Access Management. Digital audio monitoring in local speaker Allows the repeated voice in a Digital repeater to be played out in repeater s local speaker. The path to configure this from CPS is via General Setting-> Accessories-> Digital Audio Monitor. Rear port voice output and Analog/Digital back-to-back in mixed mode operation - 5 -

7 There has been additional expansion when operating in mixed mode (that is scanning Analog/Digital activity on a same channel), as describe below: a) Allows user to configure the repeater to route both the received Analog and Digital voice to the rear port while operating in mixed mode. b) Allows user to configure Analog/Digital back-to-back to a mixed mode repeater. This allows Analog to Digital crossover even though the Digital repeater is operating in mixed mode. Analog/Digital back-to-back interconnect with IP Multi-site Allows Analog voice to be broadcasted to all digital repeaters connect under the same IP Multi-site connection. This is done via the Analog/Digital back-to-back connection. Transmit priority in IP Multi-site network Allows user to configure the priority for voice repeat when operating in IP Multi-site network. With these options, user can define the priority of local voice repeat judging from the voice received over the air or from the IP port, and preemption can arise base on the priority setting. The path to configure transmit priority from CPS is via General Setting-> Accessories-> IP Multi-site Priority

8 How to Install DMR USB Programming Cable Driver in Widows 7/Vista? Right now Windows 7/Vista is a very popular system, and more and more software are supporting Windows 7/Vista. Hytera s DMR also support Windows 7/Vista. But still some of our customers said that they cannot install the DMR USB Programming Cable Driver in Windows 7/Vista, so here we have a solution can solve this problem. 1. Download the DMR USB Programming Cable Driver, please download from the following link: 2. Unzip the downloaded file. 3. Because this driver is not the automatic install package, so you need to install the driver manually. Go to Start and right-click on Computers and select Manage. This will bring the Computer Management window, now on the left sidebar select Device Manager as shown in the screenshot below. (Here we take install the Graphic card s driver for instance, about the DMR USB Programming Cable Driver, the installation is the same) 4. Now, simply select the device whose driver you want to update. Suppose you want to update your Graphic card s driver, and then go to Display Adapters and right click on - 7 -

9 your card s name (In my case it is Nvidia Geforce 9600GT) and finally click Update Driver Software as shown in the screenshot below. 5. Once you are done. It will open a window like the one shown below. 6. You have two options here, if you want to install a driver that came with your device or hardware, and then select browse my computer for driver software. It will then open a window similar like the one shown below

10 Click Browse and locate your driver, once it s done simply click Next and Windows 7 / Vista will start installing the driver

11 Instruction of DMR Voice call Programming Description This simple instruction will lead you to program the Voice call in DMR CPS (Customer Programming Software), including private call, group call and all call. Programming Steps 1. Gather the information of the members such as the below list shows. 2. Set the Radio ID for each member in the Basic window of DMR Service

12 3. Type in the members information in the Contact list of DMR Service in CPS. Note: The All call setting will be failed if we didn t enable the All call function in the Basic window. 4. Configure the group call, we need set the RX group list of DMR Service

13 5. Set the Digital channel, the related items includes Channel Alias, Color Code, RX/TX frequency, Rx Group List, Tx Contact Name. 6. Set the Zone list: add the available channel into the Members list

14 7. All setting for Voice all is done now, next we just need programming and writing the parameters into the radios one by one

15 How to Upgrade Hytera Tetra Portable Radios 1. Preparation Hardware: the Tetra portable radio need to upgrade & the programing cable. Programing Cable PC36- Material No.: Software: the bin file and the Flashburn software. The files we need to use in this case are PT580H F3 V bin. The install file of Flashburn V1.04. Please install the setup file of Flashburn V1.04 first. The Flashburn software will request you install USB driver of Hytera Tetra radios during its setup process. 2. The steps of upgrading Hytera tetra portable radio. 1) Run the Flashburn software you already installed. 2) Turn on the portable radio. 3) Refresh the port to make sure you use the correct port. Keep Baudrate at

16 Note: if you choose wrong port, there will be a window pop out. Like this one: COM1 does not support Baudrate ) Click Choose the correct file you need to burn, in this case, it is PT580H F3 V bin.You can see the Component information are already loaded. 5) Click the Start, the window remind you Please Powerup the terminal

17 6) Remove the battery and install it back. You will see the process indicator start to increase immediately. 7) After the process is finished, the software will pop up a window COM4 flashburn is done successfully. Click software. to confirm and quit the flashburn

18 8) Use you radio, press keys *2222# to enter the Engr Mode. 9) Choose item 4 Engversion to check the version, in this case, it should be V F3 now. Note: Please pay attention! Don't enter the item 3 Tst Mode, because if you enter that mode the screen will turn white and you cannot quit this white screen. If you have any questions about this whole process, please don t hesitate to contact your service engineer immediately. A Tutorial of How to Configure Back to Back

19 How to Configure Back to Back Connection of 2 DMR Mobile Radios How to Configure Back to Back Connection of 2 DMR Mobile Radios 1. Equipment you may need 1) 2 DMR mobile radios, 2 DMR portable radios, DMR accessory pin cable, DMR programming cable and DMR programming software(r2.5 and above). 2) Some information about the Pin s definition: DMR accessory pin cable (Hytera Material No.: ) The mobile radios can be connected in a back-to-back manner as above. Ground wire To connect Pin#2 of mobile radio1 and that of mobile radio 2. Activation of mobile radio transmission To connect Pin#3 of mobile radio 1 and Pin#16 of mobile radio 2. To connect Pin#16 of mobile radio1and Pin#3 of mobile radio 2. Audio signal output To connect Pin#8 of mobile radio 1 and Pin#7 of mobile radio 2. To connect Pin#7 of mobile radio 1 and Pin#8 of mobile radio 2. Note: Pin#3 is programmable and can be replaced by Pin#12, Pin#20, Pin#22 or Pin#23. All other pins must be connected. 2. The principle of DMR back to back solution The back-to-back function realizes communication between analog and digital mobile radios. It works as below: 3) When the portable radio R1 transmits, the portable radio R2, R3 and the mobile radio1 will receive the signals from R1 simultaneously. 4) During retransmitting, the mobile radio 1 will output the audio signals to the mobile radio 2 via accessory pin and activate its Mic PTT, triggering the mobile radio 2 to transmit. This operation is not subject to the working mode and frequency of two mobile radios. 5) The radios R4, R5 and R6 receive the same audio signals from mobile radio 2. In this way, R1 achieves communication with R2, R3, R4, R5 and R6 successfully. 6) The mobile radio 2 can also output the audio signal to mobile radio 1 via accessory pin, enabling all portable radios within the coverage of two mobile radios to communicate with others

20 3. How to program? 1) Open programming software, read the DMR mobile radio s data. 2) Choose General Settings Accessories GPIO Pins. Set Pin 3# is Speaker Open Detect & Pin#16 is Ext Mic PTT. Keep other settings as default. 3) Digital Channel Settings: Write the frequency into the digital channel (the receive frequency & transmit frequency must be same), in digital channel the DMR mobile radio will follow the settings in Tx Contact Name (under under Channel Digital Channel X Channel Tx Tx Contact Name) to transmit, follow the settings in Rx Group List(under Channel Digital Channel X Channel Rx Rx Group List) to receive. 4) Analog Channel Settings: Write the frequency into the analog channel, you can add HDC1200 signaling or CTCSS/CDCSS into the DMR mobile radio. Note: The settings above of the two DMR mobile radios must be same

21 4. Application Demo Communication among Analog-Digital Mobile Radio

22 5. FAQ Q1: How many mobile radios can be connected in the back-to-back way? A1: To ensure an optimal performance, only two mobile radios are supported at present. Q2: Can the communication go with the same frequency? A2: It is recommended to use different frequencies to avoid signal interference. Q3: Is there any suggestion for configuring the frequency? A3: To ensure communication performance, it is recommended to maintain the frequency space at 100 KHz or more. Q4: Is there any requirement on the bandwidth? A4: The bandwidths of two mobile radios can be different. For example, the bandwidth of digital mobile radio is12.5khz and the bandwidth of analog mobile radio is 12.5 KHz, 20 KHz, or 25 KHz. The bandwidth difference does not affect the back-to-back performance. Q5: How long is the accessory pin cable? A5: It is recommended to keep the cable length within one meter

23 Q6: Why does the prompt Service Rejected appear frequently? The reason is that the mobile radio is transmitting via the external Mic PTT, making it unable to handle other call requests. You can try it again later. A6: How to deal with back-to-back function failure? Q7: When the back-to-back function does not work, take steps below: 1) Check whether the accessory pin cable is connected properly. 2) If the cable gets loose, reconnect it. 3) Restart the mobile radio. 4) If the above steps do not help, please contact us

24 How to Install a MD-785 into Your Vehicle 1. The principle of install a Hytera Mobile radio into a vehicle Please avoid install the mobile radio near to the heating equipment in the vehicle. Please consider the electromagnetic interference in the vehicle. Please leave enough space to install the mobile radio, don t install it on the position where holdback your driving. 2. Notice You must connect the mobile radio to the 12V battery of the vehicle or the 12V main power supply of the vehicle. If you need use the ignition function, you need to connect the mobile s ignition wire to the of power supply cigarette lighter, we will show you how to do this in this tutorial. Before you connect your mobile radio to the vehicle, please check the voltage and polarity of your vehicle s power supply through multimeter.make sure everything is OK then start your engine to see if the MD-785 works. 3. The tools you may need: Cross screw driver, nipper pliers, electric iron, multimeter, insulating tape and other necessary tools. 4. The Information of our connection you may need The Rear Panel View of MD-785 1Antenna Connector: use to connect an external antenna. 2Power Inlet: use Hytera-authorized DC power cord to inlet 13.6 V±15% DC power. 326 Pin Connector(J403): For external expansion 4GPS Antenna Connector: use to connect an external GPS antenna Pin Connector(J403): Indicator diagram

25 5. The connection diagram J403 26Pin Connector Output The connection of MD-785 The Ignition Wire Connection

26 6. The installation notes The connection of ignition wire: You need connect the ignition wire (red means +, black means -) to the cigarette lighter of the vehicle. Use the multimeter to check the positive and negative poles of cigarette lighter power supply, connect them properly with insulating tape. You may need use electric iron to do some soldering work. Some vehicles have three wires, two of them are power wires, other one is temperature sensing wire. You only need connect the ignition wire to the two power wires. MD-785 ignition wire The connection of MD-785 radio power supply: You need connect the power wire with the vehicle s 12V battery or its 12V main power supply circuit. Use the multimeter to check the 12V voltage and ground, connect them properly with insulating tape. Pay attention on the power supply s pole

27 7. The setting of the programming software Enable the Ignition Function in Optional Features of CPS. Please note, once you choose this item, you will be unable to open the MD-785 through the normal way (connect to DC 13.6V power supply and press the power-on button.) 8. The installation of MD-785 main unit Antenna:The antenna generally was installed in the vehicle top or tail, The wiring generally was hidden in the plastic of windows or Under the seat. Please reference the appended drawings Wire Antenna Antenna If you have any questions, please always contact your service engineer at Hytera Global Customer Service Center

28 Hytera Radio Battery Life and Safety Instruction Hytera radio batteries mainly adopt lithium-ion or nickel metal hydride battery. Lithium battery has no memory effect,and can charge at any time without any limitation; Nickel metal hydride battery needs to charge and discharge completely in the first three times because of its feature and avoid being charged exceeding the standard current. If the battery power-on time shortens obviously after charging normally, that means the battery capacity has fallen or life comes to end, you need to replace it. Battery life and safety instruction: All Hytera original binding battery needs to pass strict quality test and safety protection assurance. In normal situation, battery life for charging and discharging is usually circles (charging and discharging for one time is a circle, circle time: there is difference in different battery types), the life time can t exceed 3 years. The cable core capacity falls with the extension of using period because of battery feature. The internal electrolyte will be consumed overly if you continue to use overly after it exceeds circle life, it will lead the cable core starts a series chemical reaction and produce gas continuously, the increasing gas will result directly increasing internal pressure of cable core and make the battery safety performance become weak, even burn or explode. Please stop using and replace battery on time if it exceeds the using date or standby time is no more than 25% standard. Please use the battery charger Hytera appoints. It may explode or burn, even does injury to human body if you don t use Hytera battery or charger to charge. Notice items: 1. Please don t short battery terminal out or throw it away into fire and mustn t dismantle the cover of battery group yourself. 2. The environment temperature should be 5-40 when charging. Battery can t get fully charged beyond this temperature range. 3. Please supply the voltage range indicated by the charger and power off the radio with battery, or dismantles battery to charge singly. It will affect battery s normal charging if you use radio and at the same time it won t be charged fully. 4. Please don t plug and unplug the adaptor and battery as possible as you can to avoid interfering charging program in the process of charging. 5. For the purchased nickel metal hydride battery, if battery has been charged completely, please don t charge it again, or it will shorten life or cause damage to battery. 6. When the battery or radio has water or is wet on surface, please don t charge to avoid

29 danger. 7. Please charge and discharge every 3 months to refresh the battery to keep the good situation for battery if you intend to store it for a long time. 8. Prohibit charging in the place with strong static and magnetic field or it will damage the battery safety protection device, and take hidden danger to us. Warning: 1. It may cause battery liquid leaking, heating, fire breaking out or explosion when you don t use battery or charge rightly. 2. Please don t continue using when battery is damaged or out of shape and dispose the worn-out battery according to the local trash disposal regulation. 3. When jewelry, key or decorated chains such electric conduction mental touch electrode, all the batteries may cause goods damage or injury to human body, this electric conduction mental may form short circuit and generate great heat quantity. When you dispose any battery, especially put them into pocket, wallet or container with mental goods, you need to pay special attention. 4. It may cause battery burning or explosion because of high external temperature or contrived external power acting on battery (like press, impact, needle and so on). If you need further product information, service and technical support, please obtain from the following way: overseas.service@hytera.com Hotline:

30 Hytera Customer Service Express Issue07/ November Address: Hytera Tower, Shenzhen Hi-Tech Industrial Part North, Beihuan RD., Nanshan District, Shezhen, P.R. C Service Hotline: overseas.service@hytera.com EDITORIAL Editors-in-Chief: Li Yong Executive Editor: Patrick Ren Editor: Heather Piao Publication Hytera Communications Corporation Limited

31 Hytera Customer Service Express