Transcription Media File Name: Radio-Muckler-Visser.mp4 Media File ID: Media Duration: 10:54 Order Number: Date Ordered:

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1 Transcription Media File Name: Radio-Muckler-Visser.mp4 Media File ID: Media Duration: 10:54 Order Number: Date Ordered: Transcription by Speechpad Support questions: Sales questions:

2 Justin: Thank you very much for everybody tuning in and certainly listening here in person. As I kind of covered yesterday, but want to remind everybody, this is the first live, syndicated multi-network broadcast ever from a HIMSS conference. So we have a very large audience online. So very excited for my two guests today, both from Microsoft. So first of all, Sarah Muckler from Microsoft Health. Sarah: Hi. Justin: And Erwin Visser from Microsoft as well. So welcome, guys. Sarah: Thank you. Thanks for having us. Erwin: Yeah, thank you. Justin: It's great to have you. Thank you for joining me on air. So starting off, I've actually been working for many years with Microsoft. You guys are fantastic for our industry. What I love about you, and you had no idea I was going to say all this, but when we were building one of my first...well, I guess my third company, but Greenway Medical. Microsoft got very involved with our business very early on. There's a great gentleman. I hope he's listening today, Bill Lyle, who works for you guys regionally in Atlanta. Sarah: Yes. Justin: But you guys helped us go to market when we were not at the point a $5 million company. But you guys got involved, very involved in our business. And the partnership that you gave, that Microsoft gave our organization allowed us to thrive and really grow at a much quicker pace and get a lot of attention. Partnering with a mega billion dollar company, you get a lot more eyes on you. And then when you're starting off and you're a $5, $10, $15, $20 million company, that means a lot. So I really appreciate what the Microsoft brand does and what you guys do for small businesses across this country and globally, not just here in America. Sarah: Thank you again. I love that product. In fact, my children's pediatric office uses Greenway; Pediatric Associates in Sammamish, Washington. Justin: I love actually Pediatric Associates was here yesterday in the audience. Sarah: Oh, were they? Justin: Yeah.

3 Sarah: Yeah, they're wonderful. Yeah, I know Greenway well from them. Justin: That's right. So again, I'm a big fan for Microsoft. And I think we cofounded three additional associations together that are members of your team and that work for Microsoft. So thank you so much for what you do for the industry. Sarah: Oh, thank you. Justin: So now starting off. What the show is about is what we're trying to glean is best practices and actionable intelligence that care providers, and even vendors, care providers, and just executives from healthcare can take back to be successful in 2016 and So starting off, what trends do you guys tend to see here in healthcare? And where is Microsoft focused in healthcare in addressing those trends? Sarah: Well, certainly Cloud, the explosion of Cloud. So we have Cloud platform and then advanced analytics, as well as mobility and devices, and care team collaboration. So those are four areas of focus. And along with that, we've really woven our strong story to tell about trusted technology; so across Windows all the way through to the devices. Justin: So when you drill down into, I guess on the mobility side talk about best practice there or how you guys address mobility in healthcare and from what you're talking about here at HIMSS '16. Sarah: Well, there's so much to mobility. And when I think of mobility, I really think of a few different things. And one is within the walls of the hospital. And when there's a best practices there where you have nurses on different floors, and they can actually monitor the EKG or whatever it might be remotely, versus having to go all the way to the patient's room. I think that that's a huge shift. And with the emergence of smaller devices and clinical grade devices that can be used and sanitized and that sort of thing, I just think we're going to see big advancements there. And then the other with mobility is home health, and the ability to have that patient record just at your fingertips, and serving patients that may not have been able to see providers otherwise. So that's what always sticks in my mind with mobility. Justin: So, Erwin, from your perspective...actually, first of all, what are your personally goals for HIMSS '16 this year?

4 Erwin: Oh, my personal goals were easy. For me, I'm more than 20 years in IT, but I've never had the opportunity to go really deep in health care specifically. And for me, this was like an eye-opening experience around the innovation that's taking place in this industry. So I took HIMSS and also the period before really as a deep dive for me to understand the opportunities here. And it has been super exciting. Yeah, so to support what Sarah was saying, it's interesting to think through what Cloud can mean for this industry. If you really think about having all the analytics, all the information available for everybody whenever you need that information we used to talk as Microsoft and I'm now dating myself around information at your fingertips. But Cloud and health care can really make information available for nurses, physicians anywhere they need that information. So I was really excited about how these partners are building solutions based on Cloud. And the second thing, and you asked about mobility is that before digital, I worked a number of years in Windows. So Windows devices is still a passion of me. And it's just great to see how mobile the form factors are becoming, but also how easy we are making it for people who have access to the information in a secure way. And that's through Windows Hello, scanning your eyeballs as well as your fingertip readers. And so certainly for people who don't always have a keyboard available, like the easy access to information has really become incredible. Justin: Yeah, actually Gareth Hall, director of mobility, I think, at Microsoft was on the show earlier but with his mobile health consortium hat on. But I did take the opportunity to brag on Microsoft, not only on the partnership side what you guys do for small business, but I had to buy a new computer about a month and a half ago. It used to take me four, five, six hours to set up my computer, but the new Microsoft Platform, half an hour. My entire world was all set back up again on a new device. Sarah: Yeah, it's great. Justin: It was like life changing for me. Sarah: I know. It's so much simpler now. I know. That's true. Justin: I was so happy. And I think I was jumping for joy. And I could have done a commercial just for Microsoft right then and there. Erwin: We love to hear this. Sarah: Yeah, exactly.

5 Erwin: Keep telling the story. Justin: The simplicity that you brought to my world. I know that you guys are doing this in healthcare, but there's a simplicity that you brought to my world meant everything to me. My life revolves around this computer. And just fast access to everything, setting it back up and allowing it back in my day and running even faster. So I appreciate what you guys do. So what are your key goals for HIMSS this year? What are the biggest things that you're focusing on or what are your key goals for HIMSS '16 this year? Sarah: So we have two things. One is the patient journey; so really following patient from booking the appointment with the provider all the way to the hospital and then home care. So following that pure patient journey. And then the Cloud and really telling the industry what we're doing as far as security, privacy, and compliance, and showcasing those solutions. Justin: So I will say that probably the top one or two item that I hear that's some of the biggest trends is Cloud. And the Cloud scalability, security of healthcare in the future, it's all in the Cloud. Sarah: Yes, it is. It is. So it's really important to secure those devices. Because like Erwin was saying, you can have access to information from phones to a laptop. And this just has to be secure all the way around. Justin: Very true. So looking out, what are maybe two or three best practices? I kind of covered them a little bit. What are two or three best practices? If you're sitting in front of a large health care organization today, what do you say are here, these are the things you need to focus on to get through 2016 and maybe 2017? Erwin: Yeah. For me and Sarah should correct me if I say it, because she's the expert more than me. Justin: And she already said, the Cloud and security and so forth. Sarah: Yes, yes, yes. Erwin: I think there's still a user percentage of productivity. Justin: Oh, I completely agree. Sarah: Yes, absolutely.

6 Erwin: And I've talked to customers and talked to partners, and really help people to collaborate with some solutions of our partners. I think that's a great opportunity. And I think also it's the opportunity for large organizations to start experimenting with the Cloud, start to piloting the Cloud. Justin: I agree. Erwin: I think those are the two that I would say were my biggest takeaways from the customer conversations I had. Sarah: Yep, and we see a lot of good examples of people reducing interruptions; so being able to concentrate on the patient at hand, and then utilizing things like Skype for business that shows when a provider's available and when they can be contacted. So we're seeing a lot of really good examples there. Justin: No, that's fantastic. So in closing, I like to ask people about bold predictions or anything that you think you might see either over the next year or two years or something in healthcare. So start off with you. What do you see, Sarah? Sarah: Okay, so two things. One is definitely the expansion of Cloud and with that, the explosion of data; so having much more information available at our fingertips and reducing admission rates and all that sort of things using big data. And the other is virtual health. Justin: That's excellent. Sarah: Yeah, absolutely. That's exploding. And with virtual health, you really see also the increase of the rolls. So I think the voice of nurses is going to continue to grow. Just in the last five years we've seen the CNIO and the CNO being brought to the table. And I think that we're going to see that grow as well, is really the voice of nurses, and the impact of the women in the industry as well. Justin: Good for you. Thank you. Erwin: Yeah, I think virtual health is going to be super interesting going forward. And I think that the interesting balance will be like how can we create enough engaging applications for people that they start using all kinds of sensors and start capturing that information. And at the same time what is the right way to provide that information to companies [inaudible 00:10:06] to providers so that they can give better health to people around the world. So I

7 think it will be interesting for us to makes sure that people [inaudible 00:10:14] start using those sensors so we can create and capture that information, and use it in a good way. Sarah: Yeah, we have a great example of that in our booth with using Connect. Justin: Yeah. Sarah: Yep. Justin: Excellent. Sarah Muckler, Erwin Visser, thank you very much for joining me today. Microsoft, you guys are great partners to us in the industry. We appreciate everything, not only for our industry but for people across this country using great solutions. So thank you so much. Sarah: Thank you so much. Erwin: It's our pleasure. Thank you very much. Sarah: Thanks for the support. Justin: Thank you.