Your Bernicia Home. Your easy read guide to the Bernicia Tenancy Agreement
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1 Your Bernicia Home Your easy read guide to the Bernicia Tenancy Agreement
2 Welcome
3 Bernicia is committed to improving customer service and ensuring that we provide information in a wide range of formats. This guide will tell you what we will do for you as your Landlord and also what we want you to do. We hope you find this easy read guide helpful in understanding your tenancy agreement.
4 Contents
5 What is this booklet about? Key words and terms Paying your rent Looking after your house Repairs Respect for others Ending the tenancy Complaints Contact us
6 What is this booklet about?
7 This is my Bernicia Home - an easy read guide to the Bernicia Tenancy Agreement It does not replace your original Tenancy Agreement You can speak to your Housing Officer if you need any more information
8 Key words Get to know some of the main words in the Tenancy Agreement:
9 We / Us: the landlord You: tenant Tenancy: when you live in a house and pay rent
10 Neighbour: people living near you Neighbourhood/Locality: local area Shared Areas: areas you may share with your neighbours
11 Members of your House: You may share your home with other people. These could include your husband, wife, boyfriend, girlfriend, brother, sister, children or friends Repairs: fix something that is damaged or broken Joint Tenancy: you may hold a tenancy agreement with another member of your house
12 Paying your rent
13 You must pay the rent You must not get behind with your payments You must pay the rent from the day you get your keys Your rent is per week You should pay your rent in advance by one month You may get Housing Benefit to help you pay for your rent
14 How will you pay your rent? Housing Benefit Direct Debit Cheque
15 At the Post Office By Paypoint By Allpay Payment Card We have to tell you before we increase the rent We will do this by writing to you 4 weeks before we increase the rent Rent increases normally take place in April, each year
16 Looking after your home
17 You have to keep your house and garden clean and tidy You must ask your landlord if you want to make any big changes to your property You are responsible for decorating your house You must not do anything that breaks the law, in your house or neighbourhood
18 Repairs to your home
19 We have to: Show you our ID Card before entering your property Make repairs to your house to keep it safe to live in We will do this in an agreed time, by making an appointment with you to carry out the works You have to: Pay for any damage you cause to your home to be fixed Tell us about any damage or repairs needed to your home For repairs call
20 Respect for others
21 You must not bully or frighten anyone in your neighbourhood You must not make noise or damage your house, shared or surrounding areas You must not do anything that breaks the law, in your house or neighbourhood We have to: Investigate if you tell us your neighbours have been bullying or frightening you Investigate if your neighbours make a complaint about you
22 Ending the tenancy
23 If you want to end your tenancy you have to tell us 28 days before If you have a joint tenancy the other tenant must also agree to end the tenancy We have to agree in writing when you want to end your tenancy We have to get permission from a court if we want to force you to leave your house (evict you) We will only do this if you have broken the rules in the Tenancy Agreement
24 Complaints & Compliments
25 You should make a complaint if you think we have broken our agreement or you are unhappy about the service you have recieved We will give you a free copy of our complaints procedure Tell us if we have done anything good (compliment) or bad (complaint), see the Contact Us section of how to tell us We have to: Take any complaints you make seriously Investigate any complaints you make Let you know what action we are taking
26 Contact us
27 Telephone our Customer Services Team on: Visit or write to us at: Bernicia - Ashwood Business Park, Oakwood Way, Ashington. NE63 0XF info@bernicia.com Website:
28 Registered Office: Ashwood Business Park, Oakwood Way, Ashington, NE63 0XF T Information provided by the Bernicia Group: Bernicia Group Limited is an Industrial and Provident Society (No R) and is the parent company of Cheviot Housing Association Limited (No R) and Wansbeck Homes Limited (No R) which are both Industrial and Provident Societies operating under charitable rules. Developed in conjunction with Sunderland People First
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