supporting new consultants go-guide

Transcription

1 supporting new consultants go-guide it s a fact! Consultants who start strong are much more likely to gain confidence and stay active! Here s another fact: When you use the Supporting New Consultants Go-Guide, you ll feel confident as a leader, because you can offer every new team member the keys to success! it s simple! New Consultants need three things: 1. Guidance from the Get-Go: Most people haven t been self-employed before, so they ll appreciate it when you explain clearly what works. Remember, every new Consultant has goals, and they want to achieve them. You have the privilege of helping them achieve their dreams! 2. Easy Accountability: New Consultants need to check in to tell you what they re doing in their business, so that you can celebrate every success together! Make it easy for them by offering to connect over the phone, through , by texting, or on social media. There are so many options today, so you re sure to find an approach that works for both of you! 3. Help Along the Way: Everyone encounters obstacles, and your prompt support is important! It might be a quick answer via text or pointing to a resource on Consultant s Corner. Sometimes it might mean an empathetic ear, while at other times a team member may need a challenge to persevere. Bottom line you re there to help your Consultants stay on track to reach their goals.

2 what s in this go-guide Success Checklist pp. 4 5 This handy checklist complements the tips in the Succeed with Us guide. It s a simple way for your new Consultants to keep track of their action steps during the first 30 days. You may want to give a copy to new Consultants as soon as they ve submitted their agreement. They ll also find it on the Getting Started Resource Center welcome page. TIP: Keep a copy for each new Consultant so you can jot notes on their progress. success checklist your first 30 days It ll feel great to check off these tasks as you launch your new business! Keep your Succeed with Us guide handy for practical tips and ideas. While waiting for your kit When you receive the with your Consultant number, sign in to q Review the Succeed with Us guide with your recruiter Consultant s Corner right away! or Director. q Explore the Getting Started Resource Center. q Build your Connections list! The ideas on pp. 6 7 Click the links to get familiar with Consultant s Corner. in Succeed with Us will help. Start with the items that follow. q Note team meetings on your calendar so you don t q Check out the What Do You Want? page. How many book a Show on those dates. Pampered Chef dollars do you want to earn in your first 90 days? q Schedule two Grand Opening Shows one on a weeknight and one on a weekend. q Take the online course Achieving Your Goals in the Online Training Center. Tell your recruiter or Director q Circle 6 8 more dates in your first 30 days that what you learned! you could do Shows. (This is a great way to get comfortable with doing Shows, plus it will help q Sign up for your free 90-day trial of ebiztools. you find the pace that works best for you.) (Selling & Recruiting > Learn About ebiztools ) q Mark times on your calendar when you can q Set up your Personal Web Site free for 90 days! make contacts and coach hosts. (Selling & Recruiting > My Personal Web Site > Manage Personal Web Site) q See how many Shows you can book before your kit comes! If someone doesn t want to book, q Download TPC Mobile from the App Store or invite her to your Grand Opening. Google Play. It s free for 90 days as part of your ebiztools trial period. q Set dates to observe two Shows. Use the Show Observation Guide to take notes. q Keep adding to your Connections list. See My Connections: List of 100 for more ideas it s on q Post social media messages letting your friends the Ready to Connect page. know you re now a Pampered Chef Consultant! o Aim to get one booking from each category, e.g., one family member, one neighbor, one q Open a checking account for your business. coworker, etc. Separating your home expenses and business o Add out-of-town connections to your list. (They can expenses will make record keeping a snap. order, host a Facebook or Catalog Show, or join you in the business!) Connect with your recruiter or Director to share P what you ve accomplished and ask any questions! q Who could you invite to join The Pampered Chef with you? Jot down a few names Clear Guidance from the Get-Go! pp Check out the easy-to-follow overview of key contacts to have with a new Consultant. Once you ve helped a few new Consultants get started successfully, you ll probably have the process down pat! Review the Succeed with Us guide As soon as the kit arrives Host Coaching Before their first Show After their first Show Recruiting: It s more fun with a team! Customer Care Near the end of the first 90 days Help Along the Way: Coaching Basics pp If you re new to leadership, don t worry! You ll quickly discover that new Consultants tend to encounter similar challenges, and there are simple ways to help them. q Take the online course Prospecting: Finding Business Everywhere in the Online Training Center. Tell your recruiter or Director what you learned! Connect with your recruiter or Director to share P what you ve accomplished and ask any questions! HOT TIP: Get familiar with Consultant Connection! If you need a refresher on how to track team results, take the online course Consultant Connection Essentials. You ll also find coaching questions and a Contact Log where you can take notes on every Consultant in your team! Check out the quick-reference chart for a summary of common business challenges and tips to help your team members find solutions. Create team energy! If you have a number of new Consultants who join around the same time, support them together! All the topics in this go-guide can be done one-onone or in a group setting. See the next page for more ideas on staying in touch with your growing team! Go to: Consultant s Corner > Selling & Recruiting > Consultant Connection 2 pamperedchef.com

3 so many ways to stay in touch! In person on the phone Skype or FaceTime text social media virtual meetings. Each new Consultant has her own learning style and communication preferences. Be sure to explain how you provide support, and agree on what method will work best for both of you. I love helping new Consultants get what they want from this business. By the way, it s normal that you ll have great things happen, as well as some disappointments. We ll have regular contact so we can celebrate all the successes and address any challenges along the way. We ll want to talk once a week we need just minutes. Let s set up a time that works for both of us. And of course, we can text or or private message on Facebook any time you want. Is one of those your preferred way to connect? Text messages Texting is great for quick instructions or to make arrangements. Follow these tips: Be sure you have each other s contact information in your phones. It s distressing to get a text and not know who it s from! Keep it short! If your Consultant s goal was to book two Shows in 24 hours, text, How did your 2 in 24 plan work? Tell me about your bookings! Send timely encouragement! For example, an hour before your new Consultant s first Cooking Show: You re going to do a great job! Remember to offer EVERYONE the chance to start their own PC business. Use text to set up a time to talk. For instance, Let s talk! When can we connect on the phone? is easy, but many people get SO MUCH that they don t read or respond quickly. Try these tips: Ask what s the best address to use, since people often have several of them. If your Consultant has a setting to list you as a VIP, ask her to do that so your doesn t get buried among all the rest. Because many people read their on their phone or tablet, say the most important things in the subject line and the first sentence. If you don t get a quick response, try another form of communication. Timesaver: Create a folder with s you send regularly so you can cut and paste them into a new . 3 pamperedchef.com Private Facebook messages When you see the green dot that tells you a team member is on Facebook, send a quick private message. It can be as simple as, I m thinking about you this morning! What s the best thing that happened in your business yesterday? Public Facebook messages On your new Consultant s News Feed, post a word of praise along with a photo. It s recognition for your Consultant and may lead to new business for her! Team Facebook group With a team Facebook Group, everyone can share their goals, tips and more in a private setting. TIP: Give team members time to answer one another s questions before jumping into the conversation yourself! New Consultant meetings Some Director teams offer new Consultant trainings each month. A Recipe Night can focus on doing a great Show. Other good topics are booking skills, sharing the opportunity and host coaching. These sessions are a great way to build team spirit! Virtual meetings With today s technology, it s easy to connect with people through Skype, FaceTime and other web conferencing tools. And when you can get several new Consultants together at the same time, you ll save time and foster relationships among your team members! Here s the only secret. Your new Consultant wants to know that you re committed to her success. Learn to become a great mentor by taking the online course Supporting New Consultants.

4 success checklist your first 30 days It ll feel great to check off these tasks as you launch your new business! Keep your Succeed with Us guide handy for practical tips and ideas. While waiting for your kit q Review the Succeed with Us guide with your recruiter or Director. q Build your Connections list! The ideas on pp. 6 7 in Succeed with Us will help. When you receive the with your Consultant number, sign in to Consultant s Corner right away! q Explore the Getting Started Resource Center. Click the links to get familiar with Consultant s Corner. Start with the items that follow. q Note team meetings on your calendar so you don t book a Show on those dates. q Schedule two Grand Opening Shows one on a weeknight and one on a weekend. q Circle 6 8 more dates in your first 30 days that you could do Shows. (This is a great way to get comfortable with doing Shows, plus it will help you find the pace that works best for you.) q Mark times on your calendar when you can make contacts and coach hosts. q See how many Shows you can book before your kit comes! If someone doesn t want to book, invite her to your Grand Opening. q Set dates to observe two Shows. Use the Show Observation Guide to take notes. q Post social media messages letting your friends know you re now a Pampered Chef Consultant! q Open a checking account for your business. Separating your home expenses and business expenses will make record keeping a snap. Connect with your recruiter or Director to share P what you ve accomplished and ask any questions! q Check out the What Do You Want? page. How many Pampered Chef dollars do you want to earn in your first 90 days? q Take the online course Achieving Your Goals in the Online Training Center. Tell your recruiter or Director what you learned! q Sign up for your free 90-day trial of ebiztools. (Selling & Recruiting > Learn About ebiztools ) q Set up your Personal Web Site free for 90 days! (Selling & Recruiting > My Personal Web Site > Manage Personal Web Site) q Download TPC Mobile from the App Store or Google Play. It s free for 90 days as part of your ebiztools trial period. q Keep adding to your Connections list. See My Connections: List of 100 for more ideas it s on the Ready to Connect page. o Aim to get one booking from each category, e.g., one family member, one neighbor, one coworker, etc. o Add out-of-town connections to your list. (They can order, host a Facebook or Catalog Show, or join you in the business!) q Who could you invite to join The Pampered Chef with you? Jot down a few names q Take the online course Prospecting: Finding Business Everywhere in the Online Training Center. Tell your recruiter or Director what you learned! 4 pamperedchef.com Connect with your recruiter or Director to share P what you ve accomplished and ask any questions!

5 When your kit arrives q Invite a few friends to open your kit with you. It s more fun to share the excitement with others! q Review the Contents Checklist on the envelope in your kit. If anything is missing or damaged, call (888) OUR-CHEF. q Unpack and wash your products. Then have fun trying them out! TIP: Talk about the products as you use them it s great practice for your Shows! q Check out recipes for your first Shows. (Getting Started Resource Center > It s Showtime! > Choose your recipe) q Label all your catalogs, brochures, and order forms with your contact information, and find a convenient place to store your paperwork. q Put together Host Packets for your first Shows. There are four in your kit add a couple more catalogs along with sales receipts for outside orders. TIP: Find printable outside order forms that include the current specials under Promotions & Recognition > Host & Guest Specials. q Order the Business Building Kit see the flyer in your kit to see what s included. (On Consultant s Corner, look in the upper right corner; click next to the cart icon corner and select Supplies from the drop-down menu. Then search for Business Building Kit.) Connect with your recruiter or Director to share P what you ve accomplished and ask any questions! The rest of your first 30 days q As soon as you book a Show, set it up on My Shows & Orders. (Learn how from Training & Resources > Web Tools Training > Managing Shows.) q Use the Host Information Checklist to coach every host. Find it on the Coach Every Host to Success page in the Getting Started Resource Center. q Take the online course Host Coaching: A Partnership for Success in the Online Training Center. q Practice your Show recipe and presentation. (Find lots of tips and ideas on the It s Show Time page in the Getting Started Resource Center.) q Get familiar with entering orders through the website and through TPC Mobile. (Learn how from Training & Resources > Web Tools Training > Show Order Entry and Mobile App.) q Keep booking! Aim to set up 10 Shows on your own. Then work to get two new bookings at every Show you hold. A full calendar will make you confident and excited! q If you re on Facebook, set up a business page for your Pampered Chef business. Ask everyone you know to like your page and share it with their friends. (The Pampered Chef s Facebook page has lots of ideas you can post to your own page, as does the Inspirations tab on pamperedchef.com.) q Touch base with your recruiter or Director before and after each of your first Shows. Stay in touch! Connect weekly with your recruiter or Director to share your successes and get help P along the way. NOTES: 5 pamperedchef.com

6 guidance from the get-go! Succeed with Us New Consultants want to know what works! Going through Succeed with Us together is time well spent. It s easiest to do this right after the agreement has been submitted whether you re together in person or on the phone. first things first Succeed with Us, pp. 2 3 Congratulate their decision to join The Pampered Chef. Ask, What s your biggest reason for becoming a Consultant? Offer a quick overview of the resources available for their new business. If possible, go online together to look at the Getting Started Resource Center. Review the Check it off! list on p. 3. Taking care of these basics makes their new business feel real. Mention how much fun it would be to start with a friend. Assure your new team member that it s simple for you to get them both started at the same time. what do you want? Succeed with Us, pp. 4 5 Does your new Consultant want full-time income, part-time income or fun money? Explain it simply: You choose how much time you can invest in your business. And the time you invest will determine the amount of income you can earn. Point out the HOT TIP on the bottom of p. 5. Be confident about encouraging a strong start! What else gets them excited? Use the checklist on p. 4 to clarify what s important to your new team member. You may be able to uncover their big WHY and that s a huge motivation for doing what it takes to be successful. Get specific about how much money they want to earn. Explain: How much time it takes for an average Party. The Show averages in your area. How to increase their monthly commission percentage. Introduce the additional rewards that are available. Set a goal for the Pampered Chef dollars they want to earn and point out that s in addition to their commission. If you have a computer or mobile device handy, go to the Pampered Perks page on Consultant s Corner. 6 pamperedchef.com

7 ready to connect! Succeed with Us, pp. 6 7 Who do they know? New Consultants are often concerned about knowing enough people. Ease that concern by brainstorming a list together. Jot down ideas on p. 7. Look at My Connections: List of 100 (PDF) on the Getting Started Resource Center > Ready to Connect. It can be printed or used electronically as a fillable PDF. New Consultants usually start with the people they know well. However, their business will REALLY begin to grow when they branch out from those close family and friends, so challenge them to keep adding to their list! What do they expect? New Consultants can be so excited about their new business that they expect everyone to buy, book or join right away. Review the different responses they may hear so they aren t disappointed by the normal range of reaction from friends and acquaintances. Encourage them to think SW 4 Some will, some won t, so what, someone s waiting! You might want to share the NO Tracker that makes a game out of asking. (Getting Started Resource Center > Ready to Connect) it s more fun with friends! Succeed with Us, pp. 8 9 Share the opportunity first Your new Consultants know they need bookings. What they may not realize is that there are people who won t book, but who need the Pampered Chef business opportunity. Teach them to offer the business FIRST. Practice the word choice suggestions on p. 8. It s simple to help someone! Ask, Who comes to mind that could use the extra income, or who you d just enjoy working with? Show your team member how to sign someone up online and explain the rewards they ll enjoy. And be sure to assure your new Consultant that you ll train both of them! Offer to make calls together. Here s how you could start a call: Stacy, this is with The Pampered Chef. You don t know me, but I m with your friend Jenna. She s just become a Pampered Chef Consultant, and she was telling me (how friendly you are what a good cook you are how much fun you are, etc.) This might be coming out of the blue, but have you ever thought about having your own business? From what Jenna has said about you, you might really enjoy this! 7 pamperedchef.com

8 get bookin! Succeed with Us, pp Bookings are the heart of every Consultant s business, so help new team members to build a solid schedule quickly! Host a Grand Opening or two! Explain the advantages of the Grand Opening Show: They can practice their Show in front of supportive family and friends. As the host and the Consultant, they ll earn commission and host rewards. It s a great way to add products to their kit! Friends who weren t sure about hosting are more likely to book after experiencing the fun of a Show. Simple skills for booking Review the suggestions on pp Practice together so your new Consultant gets used to using words that work! Place special emphasis on: Setting dates that fit your Consultant s schedule. If they haven t yet identified possible Show dates for their first 30 days, this would be a good time to do that. The advantages of booking in close. New Consultants are so excited to get ANY bookings that they forget to fill their closest available dates first. Explain WHY booking in close is an advantage for both them and their hosts. Knowing the host rewards program. Share ideas for how to brag about the generous FREE and HALF-PRICE products, plus the other host rewards. get ready to party! Succeed with Us, pp You ll want to talk in more detail about host coaching and the Show itself at another time. For now, just point out that they can get fun, practical ideas both online and from you! Emphasize that hosts will appreciate getting tips for having a successful Show. Look together at the online tools that are available to help your new Consultant become an expert host coach! (Getting Started Resource Center > Coach Every Host to Success.) Make plans for your new Consultant to observe a Show or two. (Point to the Show Observation Guide that s online, or give her a copy right away.) 8 pamperedchef.com

9 have the time of your life! Succeed with Us, pp Work the calendar Help your new Consultants plan their calendar for those first 30 days of business. Whether it s on paper or a digital calendar, the key is to mark off the dates now. Note any personal, family and work commitments that they cannot or will not change. Write in your Team Meetings so they don t book a Show on those dates. Write in their Grand Opening date(s). Highlight all the dates they could do Shows. Mark pockets of time when they can make contacts and coach hosts. Organize materials Just as your Consultants need to allocate time for working the business, they also need to create a space for their Pampered Chef materials. Almost anywhere will work, as long as it s easy to find things quickly! Wrap it up Fill in all the contact information on the back cover of Succeed with Us together. Be sure to review the tips for staying up to date and the phone number and hours for the Home Office Solution Center. Plan to take action! As you finish talking through Succeed with Us, ask these action-generating questions: 1. What are the two or three most important things you want to accomplish for your business in the next two days? 2. Who s the first person you want to invite to join the business with you? 3. How many bookings do you plan to set up in the next two days? (pause for answer) Please call me first when you have great news OR if you run into an obstacle. 4. Who could you invite to help open your kit? 9 pamperedchef.com

10 key times to connect! Want your new Consultants to stay focused and motivated? Then be sure you connect with them to discuss these important topics: As soon as the kit arrives (p. 11) Host Coaching (p. 12) Before their first Show (p. 13) After their first Show (p. 14) Sharing the business opportunity (pp ) Customer Care (p. 17) Near the end of the first 90 days (p. 18) Start each of the above contacts with a quick review of their business activity. Action steps from previous call: Update me on the action you ve taken since we talked What questions do you have for me? Contacts: How many new connections have you made? What responses are you getting? Recruiting: Who have you met that you d enjoy working with in the business? Shows: Tell me about the Shows you ve booked. (Note these on the Team Calendar if you keep a hard copy version.) Identify successes and challenges: What are you most excited about? What s working well? What would you like to learn more about? What challenges have you had that we can work on together? Point them to additional resources. Walk through the different sections of the Online Training Center. Training Courses red dot ( ) courses are highly recommended for new Consultants Products Resources Your job as a leader will be much easier when your team members know where to go for additional tips and insight! 10 pamperedchef.com

11 connect: as soon as the kit arrives Help your new Consultant continue to share her excitement for the products and for her business. Your kit has arrived! How exciting! Who joined you to help you open your kit? Review the Success Checklist section for when your kit arrives. Which checklist items have you completed? What questions do you have about any of the to-do items? Review the New Consultant Rewards Program/Fast Track to Director Did you notice the flyer in your kit about the New Consultant Rewards program and ebiztools 90-day free trial? Confirm that they ve set up their free ebiztools trial. Make sure the 30-day and 90-day deadlines are noted in their calendar. Explain how earning in the New Consultant Rewards program can lead to increased income and a promotion in level. Point them to their personalized New Consultant Rewards Tracker on Consultant Connection (Consultant s Corner > Sales & Recruiting) Let s look at the Fast Track to Director flyer. It s an amazing opportunity! Point to success stories of previous Fast Track Directors (either from your own team or the Consultant News). Invite your new Consultant to go for it, and commit to providing your support. What would you do with the $2,000? Who comes to mind that we could call to offer the opportunity? HOT TIP: Make sure your new Consultants know how to track their kit shipment (My Shows > Show Support > Shipment Status). Ask your Consultant to let you know when it s scheduled to arrive, and send a quick message the day before: Invite a few friends over to help you open your kit and play with the products! Let me know when it comes! Go to the Getting Started Resource Center together! Bookings Pay special attention to how many bookings they have so far. Are the bookings from different groups of contacts? Review their My Connections: List of 100 (Getting Started Resource Center > Ready to Connect). If they re having trouble with bookings, diagnose the problem. Common challenges include: Not asking specifically to host. Not communicating the fun of the Show. Not asking enough people. Getting agreement to host but not setting a date. Schedule a time to talk about host coaching. 11 pamperedchef.com

12 connect: host coaching Be sure your new Consultants understand the Host Rewards Program. Teach them to coach their first hosts effectively. Review business activity since your last contact. (See the suggestions on p. 10 of this guide.) Host Coaching Your new Consultants probably don t realize what a big role host coaching plays in their success. Discuss these key points: Every host wants to be successful but doesn t know the fine points of having a successful Show. A host who feels unsure of what to do is much more likely to cancel. A host who feels successful will tell her friends how easy it was to host, encouraging future bookings. Find out what your new Consultants are confident about in host coaching, and what they re hesitant about. If they ve hosted before, ask, What helped your Show to be successful? Review the pre-packed host packets from the kit. Recommend adding additional catalogs, outside order forms and flyers for the Host & Guest Specials. (Point out where to find the order form and specials on Consultant s Corner.) Be sure they understand the Host Rewards Program! Practice host coaching, first with your team member as host and you as Consultant, and then switch roles. Use the Your Party Planner and Host Information & Checklist (Getting Started Resource Center > Coach Every Host to Success). Ask about host coaching for their first Shows. Let s talk about your first hosts. How many guests have been invited? How did you suggest that your hosts encourage guests to bring a friend? Did you mention the Discover Us opportunity brochure in the host packet? Have you thought about how you ll explain the option of using the Kit Credit Coupon for the host to start her own Pampered Chef business? Encourage your new Consultants to take the online course Host Coaching: A Partnership for Success. Go to the Getting Started Resource Center together! HOT TIP: Many Consultants find texting to be very effective for host coaching. Offer your new Consultant sample texts they can use. Here s an example: Schedule your next contact. 12 pamperedchef.com

13 connect: prior to first show Help your new Consultant to be prepared and confident! Review business activity since your last contact. (See the suggestions on p. 10 of this guide.) Go to the Getting Started Resource Center together! It s Showtime! What are you most excited about for your first Show? Are you concerned about anything specific? Cooking Show preparation Discuss Cooking Shows that were observed. Tell me three things you learned. Review the Show Presentation Cards. (Getting Started Resource Center > It s Showtime; click on the Show Presentation Cards link.) Discuss ways to use the Kit Product Cards at a Show. (Getting Started Resource Center > It s Showtime; click on the Kit Product Cards link.) Discuss the recipe she ll make at the Show. Share ideas for getting guests involved (recipe reader, guests making the recipe together, etc.) Practice the full-service checkout, using the suggestions on the Show Presentation Cards. Review how to complete a Show order. Point out the Show Order how-to videos! (Training & Resources > Web Tools Training) Discuss the three results Consultants want from every Show: 1. Leads for the business opportunity. Have your new Consultant use the questions on the Show Presentation Cards to develop their personal story. Tip: Keep your story short, because you want to create curiosity so that people ask questions. Ask Consultants to write their story and call you to practice. 2. Bookings. Two bookings from every Show is a good goal! Review the ideas on the Show Presentation Cards. Discuss how and when to market the Host Rewards in general, as well as the Host and Guest Specials. Tip: If your Consultant has purchased the Business Building Kit, practice using the Booking & Recruiting Slide. 3. Sales. Talk about how to focus on the products, not just the recipe. Discuss how to cross-sell additional products that are related to those used for the recipe, as well as how to use guest recommendations to sell more products. Share ideas for using the Drawing Slip to generate more leads. HOT TIP: Text your new team member on Show days with encouragement. For example: Show Day! I know you ll do great! If you have any last-minute questions, text me! You re going to do a great job! Be sure to offer EVERYONE the chance to start their own PC business. Relax and have fun. Remember, we re pampered chefs, not perfect ones! Confirm a time to talk soon after the Show. 13 pamperedchef.com

14 connect: after first cooking show Help your Consultant feel terrific about completing that first Cooking Show. Increase her ability to generate bookings and recruit leads. Congratulate her for successfully doing her first Show! HOT TIP: Use this call outline after any Cooking Show. Some leaders use it for a new Consultant s first 4 6 Shows, because it s a natural time to check in and share ideas for future Shows. Listen carefully. Did you have fun? What went well? How did you get the guests involved? Which products did you feel especially good about how you presented? How long did the Show last? What will you change for your next Show? Ask about the guests. How many guests were there? Tell me about them What products did they especially like? Who was really excited? Who asked a lot of questions? Who shared the most throughout the Show? Get the specifics. How did your story go? How did you talk to the host about the business? Who was there that you could see as a Consultant? Did you get a chance to talk with her about it? Could we call her together? How many bookings with dates did you get? Who needs a follow up to set the date? Find out what she did to get bookings and what she ll do differently next time. What were the sales? Calculate the commission. Be sure to clarify how Shows are counted toward monthly sales and the New Consultant Rewards Program. When will you close the Show? Remind her to set a firm date to close within a couple of days. Point to the online resources for learning more about doing great Shows: Be sure she knows how to close the Show with the host and submit the order to the Home Office. Point her to the Show Order Entry & Submission how-to videos. (Training & Resources > Web Tools Training > Show Order Entry, and also Mobile App.) Make plans for the next Show! What specific things will you try at your next Show to: Offer the business opportunity? Get more bookings? Involve the guests? Schedule your next contact. 14 pamperedchef.com

15 connect: sharing the business opportunity Help your new Consultant feel confident offering the gift of the Pampered Chef business opportunity. Review business activity since your last contact. (See the suggestions on p. 10 of this guide.) Ask new Consultants how they feel about offering the business opportunity. Did you know that about half of all Americans have thought about having a business of their own? Explain that her part is to just ask and let people decide for themselves whether they re interested. Share real-life stories! Differing backgrounds of your team members How Pampered Chef has changed lives for the better Point out how your team member will benefit from offering the business to others: Enjoy helping others achieve their dreams. Earn additional Pampered Chef dollars through the New Consultant Rewards Program. Promote to the next level and earn on team sales as well as on your own sales. Keep it Simple: Inform and Invite! Informing lets people know that they can have this business opportunity. Share how you do this at Shows, while out and about, through social media, etc. Ask, Which of these ideas do you want to try? When will you get started? Inviting is key, because people believe you re sincere when you extend a personal invitation. Go to the Getting Started Resource Center together! HOT TIP: Send texts or private Facebook messages to encourage recruiting. For example: I shared the business with someone at the coffee shop today. Who did you meet that you d love to work with? Remember, I m available on Wednesday morning to talk with anyone who d like to learn about our biz. When you continue to plant seeds like these, your Consultant will begin to share the opportunity naturally. 15 pamperedchef.com

16 Recommend that they offer the Discover Us opportunity brochure to virtually everyone. Give ideas for easy words to use: With hosts: This is going to be a great Show! I wouldn t feel good if I didn t let you know that this could be the start of a great business for you. May I tell you about an opportunity just for hosts that makes it super easy to start your own Pampered Chef business? (Discuss the Kit Credit Coupon.) With each guest at order-taking time: Did you enjoy yourself tonight? Have you ever thought about having a home-based business of your own? I d like to give you this brochure which tells just a little about our business opportunity, and you can see if this is something you d be interested in learning more about, either for yourself, or for someone who comes to mind. With a friend: Megan, we ve known each other a long time, and your friendship is far more important to me than your business. At the same time, I want you to know I think you d be a terrific Pampered Chef Consultant, and it could really help to pay for all your kids activities. Are you at all interested in learning more about what s possible in this business? Practice together so that your Consultant is prepared for both a yes and no, thank you response after offering the Discover Us opportunity brochure. When someone says YES or MAYBE: Great, why don t you take a minute to read through the brochure. And if it s okay with you, I ll ask, who s helping me get started, to give you a call. She was so good about answering my questions while I was still just thinking about it. When someone says NO: I m sorry to hear that. I think you might really enjoy this business. Thanks for letting me ask you about it, and know that if things should change, I d love to talk with you more. I m wondering, do you have a friend, or family member, or someone you work with that might be curious about a home-based business? Please feel free to share the brochure with that person. Schedule your next contact. 16 pamperedchef.com

17 connect: customer care Get your Consultant excited to offer customer care! Review business activity since your last contact. (See the suggestions on p. 10 of this guide.) Look together at the online resources for customer care! Customer Care online course Explain the purpose of customer care. Customer care is about taking good care of your customers needs. It s also one more way to generate business and achieve your goals. Customer care is a key habit for success! You can: Establish positive relationships. Express appreciation and offer added value through a product tip or recipe idea. Share upcoming specials. Offer The Pampered Chef business opportunity. Book future Shows. Ask for referrals for hosts or potential Consultants. Handle any customer service needs. Discuss when and how to make customer care calls. Day after the Show To customers who placed an outside order After the products have been delivered Share your own specific examples of how customer care has led to new business. If possible, have your Consultant listen in through three-way calling as you make a customer care call. If that s not feasible, then do a few practice calls together. Help your Consultant create a plan to make customer care calls. Block time on the calendar. What are three specific times during the next week that you could make customer care calls? Track your contacts. Review the Customer Care Log. (Selling & Recruiting > My Contacts; see the Customer Care link under Resources). Schedule your next contact. HOT TIP: Make sure your new Consultants are familiar with our product guarantees. (Getting Started Resource Center > Know Your Products > Product Guarantees) Show them where to find the Consultant Policy Guide for details on customer service procedures. (Consultant s Corner > Business Center > Consultant Policy Guide) Point out the online customer service tools on Consultant s Corner. (Business Center > Contact the Home Office) 17 pamperedchef.com

18 connect: near the end of the first 90 days Help your Consultant assess her business so far and confirm goals for the next 90 days. Review business activity since your last contact. (See the suggestions on p. 10 of this guide.) Discuss overall satisfaction with the business so far. Ask questions such as: What part of your business do you especially enjoy? What are you proud of? What do you want to improve? Provide your perspective. When you started with The Pampered Chef, you told me you were looking for, and that you brought skills and knowledge to the business. I ve been impressed with how you. Talk about what comes next. Give your Consultant a copy of the Grow with Us brochure. Use the Guide to Grow with Us to recognize success, explore their why, set career goals and make a plan for monthly goals. (Selling & Recruiting > Build Your Team > Recruiting Resources > Develop Leaders) Discuss Consultant promotions, such as the current sales and recruiting rewards, the annual incentive trip and any upcoming Home Office events. Agree on how often to have support contacts for the next three months. Review upcoming team meeting dates. Recommend online courses to take or re-take! Affirm by saying, You ve done a great job so far I know you can do this! HOT TIP: If you ve developed a texting or private Facebook messaging relationship during your new Consultant s first months in the business, keep it going! Send brief actionable ideas or bits of encouragement. This will help keep their Pampered Chef business top of mind, whatever their current goals may be. In fact, reminding your Consultants of their WHY is a great message to share! Confirm next contact date and time. 18 pamperedchef.com

19 help along the way: coaching basics Everyone encounters challenges in their business. The good news is that there are just a few common challenges, and you can help your Consultants to find solutions. Here s a simple approach: 1. Learn more about your Consultant s situation. Start by asking three or four of the questions for the challenge you re discussing. This may be all it takes for your Consultant to figure out how to solve it! 2. Ask your Consultant for her ideas. What comes to mind that might help you to get better results? 3. Offer a few ideas that have worked for you or others on your team. There are some suggestions for each topic if you need them, and add your own. 4. Have the Consultant choose which ideas she ll implement. Be sure to set a follow-up date for her to check in with you! Needs to Book More Shows Questions to Ask: What things are you doing now to get bookings? How many names are on your My Connections: List of 100? How many contacts have you made this week? What social media do you use regularly? Do you have ideas on how to share about your business there? What are you comfortable/uncomfortable with when prospecting? How could you spread the word about your business outside of the Show? How are you building rapport with guests at Shows? What makes your Show fun and interactive? How are you using the drawing slip? Tell me what you say at your Show to generate interest in hosting. How do you present the host program? How are you inviting people individually to consider hosting? Ideas to Share: Host your own Show to get customers in front of the products again. Coach every host for a pre-arranged booking. During host coaching, ask the host which guests might want to host a Cooking Show of their own. When you demo higher priced items, associate them with the host program. Make the host program come alive by stacking a guest with products she could earn free or half-price for an average Show. Take the online course Boost Your Bookings. Low Show Attendance Questions to Ask: What things are you doing now to get strong attendance? How did you help your host develop her guest list and encourage her to invite from different groups? How many invitations were sent/delivered? Who mailed the invitations? How did you handle the reminders? Did the host take care of them or did you? How did your reminder calls go? What worked well and what didn t? 19 pamperedchef.com

20 Ideas to Share: Invite through multiple avenues: e-invitation, phone, text, postcard, Facebook, etc. Write or stamp Bring a Friend on all invitations. The more excited your host is about her Show, the easier it will be for her to invite people. Help her recall the fun of the Show she attended. Ask host to tell potential guests about her favorite product. You re going to love seeing. Share an appealing word picture of the recipe you re going to make. The host can use this when she invites. Ask your host to make reminder calls or send reminder texts, or do this for her. Create a reminder call script for when you reach a voic box. Use PhoneVite to make reminder calls (a Pampered Perk). Not Getting Recruit Leads Questions to Ask: What things are you doing now to get recruit leads? What social media do you use regularly? How could you share your excitement about the business opportunity there? How could you share the business opportunity outside of the Show? How are you talking to the host about the business opportunity? How are you introducing the Kit Credit Coupon to your host? Who was the most excited/talkative person at the Show? Who arrived first? stayed the longest? asked the most questions? bought the most? bought the least? offered to help you or the host? What specific things are you doing at your Show to generate interest in the business opportunity? Will you share your story with me as you do at Shows? When do you talk about the business opportunity at your Show? Will you think of a product that you could use to talk about the opportunity? How are you inviting every guest to find out more? How are you using the drawing slip? Ideas to Share: Share examples of tying a recruiting message to a product. Share tips for using the drawing slip. Share the words you use during one-on-one time with guests. Help the Consultant with her story. Share effective social media posts. Offer to make calls to recruit leads together. Low Show Sales Questions to Ask: What things are you doing now to increase sales? How did you set goals with your host for the products she wanted to earn? How are you demonstrating the higher priced items? Have you asked guests to talk about their favorite products? What could you do to be more knowledgeable about the products? How are you encouraging add-on sales when you total the guest s order? How many outside orders did the host have? Did the host invite long-distance family and friends to order through your Personal Web Site? Ideas to Share: Share ideas for getting outside orders. Remind guests of upcoming holiday, birthday and other gift needs. 20 pamperedchef.com

21 Too Many Cancellations or Reschedules Questions to Ask: What things are you doing now when you get a cancellation or have to reschedule? What reason did the host give for canceling? When did you set the Show date? When did you have the first contact with the host? How did you help the host build a wish list? What was the host excited about when she booked the Show? When were the invitations sent? Who sent them? How many were sent? Did the host or you make reminder calls? Ideas to Share: Send invitations for the host. Offer to make reminder calls for the host. Get host to make a big wish list. Help her walk through the catalog (and her kitchen) to determine needs and wants. Book Shows close in. If you asked your friends if they were free two or three days from now, they d know that. But if you ask if they re free two or three weeks from now, they may be less certain. That s why booking in close is sometimes the easiest way. People know if they re available, and it s less likely they ll forget. Always get a date even if it s tentative. Then confirm quickly and begin host coaching. Send the host a thank-you note for the booking. Tell her you re excited about the Show and about helping her get the products on her wish list. Finding Time to Do the Business Questions to Ask: What things are you doing now to schedule time for your business? What specific tasks do you need to find time for? When do you have time blocked on your calendar to work your business? for Shows? for host coaching? for phone calls? What can you let go of to free up time in your schedule? Who could help you do some of the things that are taking up your time? Ideas to Share: Show how to block time on her calendar for the most important activities. Keep names and phone numbers handy, as well as your calendar, so you can make quick contacts each time you have a free minute. Look for pockets of time to maximize phone calling. Get help from others for specific tasks. Who could help make your host packs, stamp catalogs, etc.? If a Show is canceled, use that time to make calls. HOT TIP: Remember, you can find coaching questions and a Contact Log in Consultant Connection. 21 pamperedchef.com 2013 The Pampered Chef used under license. P /13