SOCIAL NETWORK SITE APPROPRIATION PROCESSES BASED ON FAMILY TYPES YUZI BINTI MAHMUD

Transcription

1 SOCIAL NETWORK SITE APPROPRIATION PROCESSES BASED ON FAMILY TYPES YUZI BINTI MAHMUD A thesis submitted in fulfilment of the requirements for the award of the degree of Doctor of Philosophy (Information Systems) Faculty of Computing Universiti Teknologi Malaysia OCTOBER 2015

2 iii Dedicated to: My husband Mohd. Shahrydan bin Mohd Azmy My son Muhammad Mishary bin Mohd. Shahrydan My parents Mahmud bin A. Rahim and Julia Tee binti Abdullah My mother-in-law Zaiton binti Elias My grandmother-in-law Mariam binti Abdullah My siblings Rafiq, Razhan, Izwan and Izleen Thank you for your prayers and supports

3 iv ACKNOWLEDGEMENT In the name of Allah, The Most Gracious, The Most Compassionate. Alhamdulillah. First of all I would like to thank Allah S.W.T for making my dreams come true. Not to forget, my heartfelt gratitude to Dr. Nor Zairah,my main supervisor, and Dr. Suraya, my co-supervisor for their commitment, kindness, patience and valuable guidance in supervising and sharing knowledge in aiding me to complete the thesis. I also would like to thank my internal and external examiners, Prof. Dr. Ainin Sulaiman and Assoc. Prof. Dr. Zuraini Ismail for reading and evaluating my works. My appreciation extends to everyone who has given me various input, whether ideas, queries and suggestions for improving this thesis. Not forgetting the PhD Chayok, Chayok group, Kak Shima, Kak Ibah, Kak Shidah and Kak June who always give encouragement throughout the study period and made the researcher s lifestyle more enjoyable than we first thought. Finally, I would like to express my deepest gratitude and love towards my family, especially my husband who always give me never-ending support for me to complete this research, my parents, my mother-in-law and my grandmother-in-law who always help me to take care of my son during my thesis writing, and of course, not forgetting my little one who always gives me his smiles especially during my stressful periods. Thank you so much for your understanding, encouragement and patience. Thank you again and may Allah always bless all of you.

4 v ABSTRACT Technologies such as Social Network Sites (SNS) have been used widely among family members to support and extend their family communications and relationships. Although many previous researchers have highlighted the impact of SNS in family environment, researches on SNS adoption, adaptation and use according to different types of family groups have received little research attention. Two pilot case studies and eleven actual case studies were conducted through interviews, observations and content analysis to achieve the main research objectives of why and how do family members adopt, adapt and use SNS. Results from the data collection were used in the development of Family Appropriation Process of Social Network Site (FAPSNS) framework which also facilitated the understanding of SNS appropriation process criteria in family, individual, technical and extra-familial perspectives, as well as the identification of its current level according to family groups namely Modern, Chummy and Mixed families. Results highlighted that Modern family was successfully appropriated Facebook at Level 3 of family, individual and technical perspectives. Whereas, Chummy and Mixed families have disappropriated Facebook at Level 2 in family perspective, but were successfully appropriated Facebook at Level 3 in individual and technical perspectives. A set of recommendations was developed as a reference for relevant agencies, scholars, SNS designers and family members to assist in SNS appropriation process.

5 vi ABSTRAK Teknologi seperti Laman Jaringan Sosial (SNS) semakin sering digunakan di kalangan keluarga untuk menyokong dan memperluas komunikasi dan hubungan sesama keluarga. Walaupun ramai penyelidik terdahulu telah menekankan kesan SNS dalam kalangan keluarga, namun kajian tentang penerimaan, penyesuaian dan penggunaan SNS mengikut kumpulan keluarga masih kurang mendapat perhatian. Dua kajian kes awal dan sebelas kajian kes sebenar telah dijalankan melalui temu ramah, pemerhatian dan analisa kandungan untuk mencapai objektif kajian iaitu mengapa dan bagaimana ahli keluarga menerima, menyesuaikan dan menggunakan SNS. Rangka kerja Laman Jaringan Sosial untuk Proses Guna Pakai terhadap Keluarga (FAPSNS) telah dibina hasil daripada analisa data. Penghasilan rangka kerja FAPSNS telah memudahkan dalam mengenal pasti kriteria yang mempengaruhi proses guna pakai SNS mengikut perspektif keluarga, individu, teknikal dan kriteria luaran, serta aras semasa proses guna pakai mengikut kumpulan keluarga iaitu Moden, Sosial and Campuran. Keputusan daripada hasil kajian menunjukkan bahawa keluarga Moden telah berjaya dalam menggunakan SNS dan berada di aras 3 dari perspektif keluarga, individu dan teknikal. Manakala, keluarga Sosial dan keluarga Campuran pula telah membataskan penggunaan SNS mereka di aras 2 dari perspektif keluarga, tetapi berjaya di dalam menggunakan SNS dan berada di aras 3 dari sudut individu dan teknikal. Satu cadangan proses guna pakai SNS telah dihasilkan sebagai rujukan untuk agensi-agensi berkaitan, para pengkaji, pereka SNS dan ahli keluarga bagi membantu ketika melalui proses tersebut.