Frequently Asked Questions

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Winifred Richard
5 years ago
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1 Frequently Asked Questions How do I get work from Convergence? Most of our jobs are assigned to reps through our web portal located at Once you are signed up with Convergence by completing an interview with one of our field coordinators and have submitted your completed employment paperwork, you can log on to our web portal to look for jobs. You will also receive s when jobs that meet your skill set are available within 30 miles of your zip code. Job availability and notification is based upon your: Successful completion of past jobs Skill set Proximity to work locations Professionalism and cooperation with Convergence How do I sign up for a particular job? You will log on to and click on "LogIn" Enter your MC ID (6 digits) and Password; select Log-In You will then enter your Merchandiser Portal To self-assign, go to the Available Shifts tab Review job requirements and compensation (view Proj. Specs.) Choose Accept Terms Print out all instructions and documents for completing each assignment If there are materials that need to be shipped, confirm the shipping detail so you know what you will be receiving and whit it is schedule to arrive Review the visit guidelines and any materials prior to going to the store location To be assigned to work by your Area Manager, go to the Upcoming Work tab Review assignments available in your area and matching your skill set Review job requirements and compensation (view Proj. Specs.) your Area Manager and request o be assigned to the project (include your name, MCID number, contact information, and the project number for the job(s) you are interested in. Your Area Manager will review requests received and schedule assignments according to those that they view as a good match to your abilities. I received an alert regarding potential assignments in my area but when I checked the portal there is nothing at all listed. Why is this? The position being offered has been accepted by someone else who was the first to respond and self-assign There are no locations within 30 miles of your zip code

2 If I have questions or need assistance what do I do? Whether you need assistance with the web portal, for reporting a job, or help while at a store, call our toll-free hotline (866) For the Resolution Center, select 0 For your Area Manager, select 4 For Payroll, select 5 The Merchandiser Hotline is available Monday to Friday from 8am to 8pm. Please be organized, quick and to the point as our field coordinators are working with reps from all around the country on the hotline. How can I get more work? Consistently completing work on time and with quality is the key to getting more work from Convergence: Complete work on the days/times scheduled Complete work with quality and care Report your results promptly (same day) after completing each location Respond to Convergence s and phone calls quickly and accurately Help out if Convergence calls for you to take additional stores or revisits on short leadtime What happens if I can't or do not complete the job after accepting it? Contact your Area Manager by and phone immediately!! We expect you to contact us if you will be unable to complete an assignment so we can reassign it without being late to the client. If you handle this conscientiously and professionally, you will not be removed from our roster for work availability. However, if you do not complete the work with quality and on time and do not inform our office as described above, you will be made inactive and not be eligible for future work with Convergence. How am I compensated? Each job has its own payment rate based upon complexity and time required to complete each location. Other factors, such as supplying tools, etc can affect payment rate. You will review the payment rate for the job in the project specifications (under either Available Shifts or Upcoming Work ) on the Merchandiser Portal BEFORE you accept the assignment. Once you have completed the assignment(s), log on to the Merchandiser Portal to report the job and report form questions. When fully reported, you will receive a Payment Authorization (PA) number. This must be written on your report form and mailed to Convergence to complete the assignment for payment. When mailing your forms payment and recap forms to Convergence Marketing: Include you name, MCID, store number, and Payment Authorization number Make a copy for your records Mail the form to: Convergence Marketing Attn: Payroll Department 7361A Coca Cola Drive

3 Hanover, MD How often do I receive payments for work successfully completed? Convergence has a faster payment policy then most companies in the field services industry. To receive payment, ensure you have: 1. Completed the assignment before the end date 2. Reported the work in your Portal 3. Made a copy of your forms for your records 4. Mailed the originals to Convergence Marketing Currently, we issue merchandiser payments each week. Paperwork must be mailed to Convergence Marketing by the Friday following the end of the week in which the work was completed. Pay will be direct deposited the following Friday after paperwork has been received. (This means you will receive payment two weeks after you have completed the work.) Remember you must complete all aspects of the assignment in order to be paid. This includes: proper sign-up, completing the job on time and with quality, reporting the results fully and completing within timeframe specified in your instructions. You can review your past work history in the Merchandiser Portal under the Past Work tab. That screen displays the shifts you have completed and reported, indicates what paperwork has been received and processed by payroll, and what date you can expect payment for your services. Why do I have to mail in paperwork after I report my results on the web portal? Your original store report form with the store stamp and manager's signature serves as proof that the work was completed. Our clients require us to submit these for us to receive payment. We cannot bill or get paid from our clients without it.

What is a Re-Cap and Payment Form? The re-cap and payment form is what Convergence uses to provide proof to our clients that merchandisers visited stores and completed the work assigned.

4 What is a Re-Cap and Payment Form? The re-cap and payment form is what Convergence uses to provide proof to our clients that merchandisers visited stores and completed the work assigned. You should always review the information on the form with a store manager and get their signature prior to leaving the store. The information from this form is what will be collected on line as your report your work. After reporting online, you will be assigned a payment authorization (PA) number. When returning your forms, always mail them to the Payroll Department and always include your name, MCID number, the store number that you worked in, and the PA number. Sample Re-Cap and Payment Form I have to change some of my personal information. How do I make changes to my account? To make a change to you address, phone number, or address, contact the Resolution Center toll free at (866) For name changes, contact Payroll at (866) option 5. You will also need to fax in a copy of your updated Social Security card. For changes to your direct deposit information, complete the direct deposit paperwork with your new account information and attach a voided check from the new account. This information should be returned to the Payroll Department by mail or fax, (443)

5 What does the colored star in my portal signify? This is a rating system that visually shows who the most senior and experienced Convergence merchandisers are. As you successfully complete assignments with Convergence your star color will change as you reach new levels. Star Color Level # of Assignments Completed Green 0 to 25 Orange 26 to 99 Yellow 100 to 499 Red 500 to 999 Silver 1,000 to 2,499 Gold 2,500 + Can I refer a friend or family member to work for Convergence as a merchandiser? Yes! We encourage our merchandisers to refer their family and friends to join the Convergence team. To refer someone, complete our referral form (located in the Help and Information section of your portal), and fax to the Recruiting Department at (443) After the person you refer has worked 100 hours, you will earn $50! We welcome your comments and ideas. While this business requires strong rules and procedures, we also need it to work well for our network of independent contractor field representatives. Please click on ideasandcomments@convergencemktg.com and provide us with your thinking to make this a better system for you to access jobs, complete work on-time and with quality, and receive timely payments for your efforts. Additionally, any ideas you have for our clients and their products will be forwarded to them to help them grow their business and continue to hire us to do their field work. If you have any additional questions or require more information, please call our toll-free hotline at , Monday-Friday, 8 am to 8 pm.

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