GUIDE PROSPECTING CALL CENTER SCRIPTS INCLUDED! The O2 Worldwide Call Center Prospecting Guide

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1 The O2 Worldwide Call Center Prospecting Guide CALL CENTER PROSPECTING GUIDE Your definitive guide to turning $60 into $500 or more in 6 weeks. Guaranteed. GET THE HIGHEST CONVERSION OF YOUR PROSPECTS POSSIBLE! SCRIPTS INCLUDED! The reason that this system is so powerful is that it is as complete as it gets. ~Dan Putnam, CEO & Founder

2 2 What s inside this guide? A message from our founder 3 Dan Putnam, CEO and Founder of O2 Worldwide 3 Calling up your prospects 4 When you place the call 4 The call continued 5 The follow up 6 A text message strategy 7 Sample text messages #1 & #2 7 Sample text messages #3 & #4 8 Using effectively 9 Sample #1 9 Sample #2 10 When you find them on Facebook 11 3 Facebook messages to get things started 11 Call center info 12 And a powerful reminder of just how awesome this system is 12

3 3 A MESSAGE FROM OUR FOUNDER There are two types of people: 1. People you know 2. People you don t know With this system... You re getting the names and contact information of 20 people that you don t know. However, we DO know that they are looking for a business, so we want to get the maximum conversion out of those 20 people that we possibly can. What I ve found...and it is the best way to get the maximum conversion...is that the prospects who watch our marketing videos have the highest rate of conversion. Dan Putnam, CEO & Founder Dan Putman is theceo and Founder of the O2 Worldwide company and brand. Dan is a successful entrepreneur with over 20 years of full-time experience in the direct selling industry. Having built four separate business organizations from 30,000 to well over 100,000 distributors each, Dan is recognized as one of the premier experts in the direct selling industry. His systems focus on teaching people a step-by-step recipe for success that can be tailored to meet each user s personal business goals. Dan believes anyone can build a successful home-based business as long as they are willing to put forth the effort and plug into a proven system. Everyone has a communication preference. If I just , there is a very low response rate. If I just call, it s a little better, but not the best. Some people prefer text. If I connect on Facebook, my odds increase even more. We are giving you the exact scripts that we use for phone, , text and Facebook to get people to watch the videos. By using a combination of these four contact points, you will be more effective in getting your prospects to watch the marketing videos. This will increase your odds of connecting them with the Call Center where they are most likely to join your business. Dan Putnam

4 4 Part 1 Calling up your prospects Each of your prospects has filled out a form requesting more information about making extra money on the side. There are four critical questions for you to ask them when you get them on the phone. Pay close attention to the information that they give you and make sure that you take notes. When you clearly demonstrate that you have heard them, your rapport with them will skyrocket. When you place the call... If your prospect picks up the phone, be sure to get right to the point. First verify that you are talking to the right person, for example, Hi, is this John?, and he says, "Yes." YOU: Hi John, the reason for my call today is that you recently requested some information about making some extra money on the side. I m just curious, what has changed recently in your life that has you looking...or have you been looking for a while? Write down the answer. For example: JOHN: I would like to pay off my credit cards. YOU: Great, John. Ideally, how much would you like to make each month to pay off your credit cards? JOHN: I would like to make an extra $400 per month. YOU: An extra $400 per month would make a big difference for a lot of people. And, obviously, with a business that can produce a consistent income like that there is usually some sort of startup cost. Do you have anything set aside for that JOHN: Sure, I ve got about $200 that I could invest in getting started.

5 5 The call continued... YOU: Great. With $200 we have a few options for you. And one last question, John. In order for you to make an extra $400 on the side, it s going to require a certain amount of time. How much time do you have to build your business? JOHN: I ve got a couple hours that I could spend each night after work and maybe a few hours on Saturday. Depends on what it is. YOU: Thank you for telling me a little more about your situation John, that helps me to have a better idea of how I can help you. We have an amazing system and it is guaranteed. So I just have one more question for you. If I could show you a guaranteed way to turn $60 dollars into that $400 dollars that you re looking for in your spare time within 6 weeks, would that be worth 3 minutes of your time? JOHN: Of course. YOU: What s your best John? JOHN: YOU: Great. I m going to send you a link to a 3 minute video overview of what I just told you and after you watch, it I am going to help you get the answers to any questions you may have. JOHN: Cool. YOU: You can text me once you ve finished watching the video, or I can call you back in 20 minutes, which would you prefer? JOHN: I will text you.

6 6 The follow up... YOU: Hi John, that s a great video, isn t it? And right now you may have some questions about getting started. Whatever you do, don t upgrade your position until you feel good that you ve got all the information to make a decision. Let s get the Call Center on the line so that we can get all of your questions answered. JOHN: Let s do it. YOU: (now you have the call center on the line) Hi Matt, I ve got John Smith on the line, and he has some questions about how he can use our system to make an extra $400 on the side working a couple hours a day after work. Do you have a minute to help him with his decision? At this point you are going to let Matt work his magic. ***No matter how experienced you become with O2 Worldwide, never give into the temptation to answer questions even if you know the answers. The entire O2 Worldwide system is predicated on the fact that the CALL CENTER does this for you and your prospects.*** "The best conversations with your prospects will happen when your prospects do most of the talking. Pay close attention to the things that they say so that you can show them that you have been listening. This is a terrific way to build rapport." Tommy Cardon, Sales & Marketing Director

7 7 Part 2 A text message strategy Even when people request information about making extra money on the side, they may not want to have a phone conversation at first. If your prospect doesn t answer your call, you should follow up with a text message. You may even decide to start off with a text. Here are 4 examples for you to consider: Sample text messages EXAMPLE 1 Hi John, you recently requested some information about making some extra income from home. We have a guaranteed way to turn $60 into 500 in 6 weeks. Here is the link: If you have any questions, get back to me. EXAMPLE 2 John, you recently requested some information about making extra money from home. I m sending you this message to verify if you are a real person before I send you the information. Simply reply with yes or no. If they reply with a yes... -Would you prefer me to you the information? Or call you? -For Ok I just ed you the information with the subject re: guaranteed system -For the call, refer to the phone script 4 Things about text messages to consider: 1. Keep text messages brief. People have a tendency to delete or ignore long-winded texts. 2. Always wait for the person to respond before you send additional text messages. 3. Avoid the temptation to answer questions in a text message. Let the Call Center do that. 4. Once you've established a connection, be sure to update your prospect's contact information in your phone so that you know who it is reaching out to you if/when they call for help.

8 8 More sample texts... EXAMPLE 3 (if you have called but no one picked up) Hi John, I just got a notification that you are looking for a way to earn some extra money from home. Would you prefer me to text you the link or it? EXAMPLE 4 Hi John, you were referred to me as someone who is looking for a way to make some extra money on the side. Are you still looking for an opportunity? -John texts you back yes -Would you prefer me to you the information? Or call you? "With the O2 Worldwide system, the guesswork is eliminated completely. We have the secret formula for you to achieve whatever you want to achieve. If you want to make X amount of dollars - say your goal is to make an extra $500 dollars per month - we have the exact plan for you to make an extra $500 dollars per month, and the secret that unlocks the power of our system and the key to your financial success is your Call Center PIN number." ~Dan Putnam, CEO & Founder "There are a lot of people who have a great product but they decide to start a business without a roadmap or a system and without that roadmap, sooner or later, the vast majority of them fail. This is a fact of life. Now, just the opposite happens when a person decides to start a franchise like Starbucks or McDonalds."

9 9 Part 3 Using effectively is very ineffective by itself, but when you use it together with your other contact points it becomes much more useful. Both of the examples that we provide you are to be used as a follow up to either a phone or text conversation. Sample #1 Follow up from a phone call: Hey John, when we spoke you said that you just got cut back on your hours at work and that you need to make up the difference, and that an extra $500 per month would do that for you. You also said that you ve got about $200 to put into your business and that you ve got around 3 hours each day or about 15 hours per week to work on your business. Here is the link to the information you requested: www. joino2.com/username Our system shows people a guaranteed way to turn $60 dollars into $500 dollars plus residual in their spare time within 6 weeks. So once you watch the video, if you have any questions, you can either call or text me, and I will help you to get all of your questions answered. Strategy When you take the time to include specific details about the conversation that you had with your prospect in your , it will have a profound positive effect on your rapport with that person. You are letting this person know that you heard them and that you care. Never forget this Reach out to your prospect on the phone Follow up with a text message if they don't answer is usually more effective as follow up

10 10 Sample #2 Follow up from a text message: Hey Ashley, here is the link to the information that you requested when I texted you. Most people decide to join O2 Worldwide in order to take advantage of a great product with a simple comp plan that makes it easy to make money and that s what you want, right? So once you ve watched the video be sure to text or call so that I can help you to get all of your questions answered. "As a premium member of O2 Worldwide, you are given a Call Center PIN number that allows you, no matter where you are in the world, to build your business in the #1 market in the world, the United States. You could be in Australia and participate in the O2 Worldwide co-op and lead programs. You can build your entire business in the United States without knowing or even talking to one person in the U.S. Your PIN number gives you direct access to a call center of trained professionals who present the business to your prospects, answer all of their questions, and take the necessary steps to enroll them onto your teams. Your Call Center PIN - as a premium member - is the the magic bullet that makes it so that you and ANYBODY can have success in the O2 Worldwide system." ~Dan Putnam, CEO & Founder

11 11 Part 4 When you find them on Facebook Facebook can be a highly engaging environment for connecting with your prospects and it gives them a chance to see that you are a real person. Start searching for matches to your prospect list on Facebook right away. You can find a lot of people with just a name and an . Facebook is a strange animal. At O2 Worldwide we highly recommend that you take the time to understand the culture of Facebook. A great book for this is "Jab, Jab, Jab, Right Hook: How to Tell Your Story in a Noisy Social World" by Gary Vaynerchuck. And Jab, Jab, Jab, Right Hook isn't just for Facebook. If you are on other social platforms, this book is an overall blueprint to social media marketing strategies that really work. 3 Facebook messages to get things started: Example 1 Example 2 Example 3 Hi Michelle, you recently filled out a form requesting information about making some extra money on the side. If you have 3 minutes, this video will provide you with an overview. username Hi Jessica, I just got notified that you requested some information about earning money on the side. Would an extra $500 per month on the side make a difference in your life? Let me know. Hi James, I just got a message from one of my sites that you are looking to make some extra cash. If I could show you a system of turning $60 into $500, would it be worth watching a 3-minute video?

12 12 "When you buy into a franchise you are given a roadmap, a turnkey system from beginning to end for how it is going to work and THIS is why the vast majority of people operating franchises succeed. That is why at O2 Worldwide we have decided to take the franchise approach. We have done the research and created a proven system for you to use. There is no guesswork involved in running your business with O2 Worldwide. As a Premium Member, you are given an exact system that not only helps you to identify qualified prospects for your business, but our proven system is designed specifically to educate your prospects, gain their respect, ensure that they have an understanding of the process, and help them to get started. At O2 Worldwide we have created the ultimate roadmap that makes the conversion process extremely predictable so as a premium member you will find out very quickly the difference between O2 Worldwide and any other company you may have been part of because of the results in your checkbook." ~Dan Putnam, CEO & Founder "The entire goal is to get them to go to the join O2 site and watch the video. After they watch the video, the goal is to get them to call the Call Center and get started." CALL CENTER INFO: Contact the Call Center at: Be sure to have your call center PIN available for your representative. 12-9pm EST Monday - Friday 12-5pm EST Saturday Call us and put us to the test. See for yourself the power of the O2 Worldwide system. We look forward to being part of your success!

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