PRACTICE ACTIVE LISTENING

Size: px
Start display at page:

Download "PRACTICE ACTIVE LISTENING"

Transcription

1 PRACTICE ACTIVE LISTENING

2 ACTIVE LISTENING EXERCISE 1 They always get the easy jobs, and you save the hard ones for me. 2

3 SELECT THE RESPONSE THAT BEST ILLUSTRATES ACTIVE LISTENING: 1. What evidence do you have for that? 2. You re forgetting about yesterday when I gave you the easy job. 3. You feel like I m picking on you and that I m unfair about the way I assign work. Is that correct? 4. If you would carefully analyze the work schedule, you would see that hard and easy jobs are equally assigned. Take a moment to choose your answer before moving on. 3

4 ACTIVE LISTENING EXERCISE 1: ANSWER The correct active listening response is number 3: You feel like I m picking on you and that I m unfair about the way I assign work. Is that correct? Response 3 is correct because it paraphrases back to the speaker the way they might be feeling and asks for clarification. The other responses would likely put the speaker on the defensive or shut them down entirely from more conversation, leaving them frustrated and feeling unheard. Let s try another 4

5 ACTIVE LISTENING EXERCISE 2 This is the type of work I can really sink my teeth into. I get so wrapped up in it, I can forget when to go home. The salary is OK, the working conditions are fine, but it s the work itself that motivates me the most. 5

6 SELECT THE RESPONSE THAT BEST ILLUSTRATES ACTIVE LISTENING: 1. That s the kind of attitude we like to see around here. 2. I can understand that because that s how I feel about my job. 3. Would you like to do more of this type of work? 4. The work you re doing really stimulates and excites you. Take a moment to choose your answer before moving on. 6

7 ACTIVE LISTENING EXERCISE 2: ANSWER The correct active listening response is number 4: The work you re doing really stimulates and excites you. Once the person feels heard and understood, then if you both want to you can move the conversation on to talk about offering them more of that type of work or tell them how much you appreciate that about them. But in active listening, those types of responses come after reflecting/paraphrasing. Let s continue 7

8 ACTIVE LISTENING EXERCISE 3 When I first joined this company, I really thought I was going to get somewhere. However, it s been five years now, and I m still in the same job. 8

9 SELECT THE RESPONSE THAT BEST ILLUSTRATES ACTIVE LISTENING: 1. Getting ahead is important to you. You re disappointed with your progress. 2. Be patient and soon it will be your turn to advance. 3. Let s talk about the things you can do to place yourself in a better position to be promoted. 4. Maybe it s because you haven t worked hard enough. Take a moment to choose your answer before moving on. 9

10 ACTIVE LISTENING EXERCISE 3: ANSWER The correct active listening response is number 1: Getting ahead is important to you. You re disappointed with your progress. This reflects back what the person is feeling and is trying to communicate. Final exercise ahead... 10

11 ACTIVE LISTENING EXERCISE 4 I was relying on you at that meeting. I thought you would be supporting my position. Instead, all you did was sit there. You didn t open your mouth once! 11

12 SELECT THE RESPONSE THAT BEST ILLUSTRATES ACTIVE LISTENING: 1. There were some pretty good reasons for my keeping quiet at the meeting. 2. You re kind of disgusted with the way I handled myself at the meeting. 3. Joe, I contributed information two or three times. I guess you just didn t hear me. 4. I was waiting for you to call on me. Take a moment to choose your answer before moving on. 12

13 ACTIVE LISTENING EXERCISE 4: ANSWER The correct active listening response is number 2: You re kind of disgusted with the way I handled myself at the meeting. This allows the other person to feel heard and assures them that you have understood. Once this agreement has happened, you can then move on to solving the problem for next time. 13

14 14

Attitude. Founding Sponsor. upskillsforwork.ca

Attitude. Founding Sponsor. upskillsforwork.ca Founding Sponsor Welcome to UP Skills for Work! The program helps you build your soft skills which include: motivation attitude accountability presentation teamwork time management adaptability stress

More information

How Teachers Can Help Me. Authored by

How Teachers Can Help Me. Authored by How Teachers Can Help Me Authored by HOW TO USE THIS BOOKLET You know a lot about how you learn best. This book gives you a way to share what you know. Here is how it works: 1. Ask an adult to help you,

More information

CRUCIAL CONVERSATION: TOOLS FOR TALKING WHEN STAKES ARE HIGH

CRUCIAL CONVERSATION: TOOLS FOR TALKING WHEN STAKES ARE HIGH CRUCIAL CONVERSATION: TOOLS FOR TALKING WHEN STAKES ARE HIGH Patrice Ann McGuire Senior Consultant McGuire Business Partners Sussex, WI patrice@wi.rr.com 414-234-0665 August 8-10, 2018 Graduate School

More information

Tips for Giving and Receiving Feedback

Tips for Giving and Receiving Feedback Tips for Giving and Receiving Feedback 7831 Updated 08.2016 Table of Contents Giving Feedback Effectively...1 Receiving Feedback with Style...2 Putting It All Together...3 i Giving Feedback Effectively

More information

Second Grade Launching Reading Workshop: RL1, RL5, RL7, SL1, SL3, SL4, L5 (S2-3.5)

Second Grade Launching Reading Workshop: RL1, RL5, RL7, SL1, SL3, SL4, L5 (S2-3.5) Second Grade Launching Reading Workshop: RL1, RL5, RL7, SL1, SL3, SL4, L5 (S2-3.5) Mini Lesson: Day 1: Review/practice expectation of reader s workshop & What does reader s workshop look like Components

More information

What s So Great About Having a Coach

What s So Great About Having a Coach Podcast Episode 230 Unedited Transcript Listen here What s So Great About Having a Coach David Loy: Hi and welcome to In the Loop with Andy Andrews, I m your host David Loy. Andy we have a fun topic to

More information

CHAUFFEUR DRIVEN. By: Simon Kyle Parker COPYRIGHT

CHAUFFEUR DRIVEN. By: Simon Kyle Parker COPYRIGHT CHAUFFEUR DRIVEN By: Simon Kyle Parker COPYRIGHT 2018 Simonkyleparker@hotmail.co.uk 2. INT. TAXI - DAY A luxury car., 9, sits in the back. Handsome with big blue eyes. He looks smart in his private school

More information

MOTIVATIONAL INTERVIEWING

MOTIVATIONAL INTERVIEWING MOTIVATIONAL INTERVIEWING Living with Diabetes: Engaging and Agenda Mapping Interviewer (I): Stephen Rollnick, Ph.D. Client (C): Ginger Context: Health care Focus: Diabetes management Time: 10 minutes

More information

RACHEL: Hi, my name is Rachel and this is my boyfriend Kyle! LOLA: (STARES AT KYLE IN A LOVEY DOVEY WAY) Hi, my name is Lola!

RACHEL: Hi, my name is Rachel and this is my boyfriend Kyle! LOLA: (STARES AT KYLE IN A LOVEY DOVEY WAY) Hi, my name is Lola! 1 INTERIOR: INSIDE APARTMENT IN THE MORNING Lola is busy putting away records on the shelf in the living room which has a recliner, a coffee table, and a flat 65-inch television. Rachel walks in with her

More information

IELTS Listening Pick from a list

IELTS Listening Pick from a list NGOẠI NGỮ 24H WWW.NGOAINGU24H.VN 1 IELTS Listening Pick from a list The Basic Pick from a list is essentially a version of multiple choice questions. The main difference is, while traditional multiple

More information

All Ears English Episode 190:

All Ears English Episode 190: All Ears English Episode 190: The 24-hour Challenge That Will Make Your English Awesome This is an All Ears English Podcast, Episode 190: The 24-hour Challenge That Will Make Your English Awesome. Welcome

More information

MJ DURKIN 2016 MJ DURKIN ALL RIGHTS RESERVED mjdurkinseminars.com

MJ DURKIN 2016 MJ DURKIN ALL RIGHTS RESERVED mjdurkinseminars.com About MJ Durkin Known as North America s Prospecting Coach, MJ Durkin has travelled around the globe as a keynote speaker presenting at some of the world s largest conventions. He has trained hundreds

More information

2 Well, she always bragged that she s above me, which means she s better than me. But I will show her one day. I know; you do. But I never liked her.

2 Well, she always bragged that she s above me, which means she s better than me. But I will show her one day. I know; you do. But I never liked her. 1 A CONVERSATION BETWEEN THE LUMP OF CLAY AND THE MASTER POTTER LUMP OF CLAY Ouch! That hurts! Who picked me up? Can I ask what are you re doing? Well...? No, no, I m listening. You tell me. Well, aren

More information

Transcripts SECTION: Routines Section Content: What overall guidelines do you establish for IR?

Transcripts SECTION: Routines Section Content: What overall guidelines do you establish for IR? Transcripts SECTION: Routines Section Content: What overall guidelines do you establish for IR? Engaged Readers: Irby DuBose We talk a lot about being an engaged reader, and what that looks like and feels

More information

KEY PHRASES FOR EFFECTIVE PRESENTATIONS

KEY PHRASES FOR EFFECTIVE PRESENTATIONS KEY PHRASES FOR EFFECTIVE PRESENTATIONS An effective presentation demands thorough preparation of the content, ensuring that the information is clearly organised, engaging and, more importantly, relevant

More information

DAY 4 DAY 1 READ MATTHEW 7:24-27 HEAR FROM GOD LIVE FOR GOD. If you play an instrument, you know that it takes a LOT of practice.

DAY 4 DAY 1 READ MATTHEW 7:24-27 HEAR FROM GOD LIVE FOR GOD. If you play an instrument, you know that it takes a LOT of practice. DAY 4 If you play an instrument, you know that it takes a LOT of practice. You can t just sit down at a piano and play your favorite pop song. You have to start by learning the notes and chords. That takes

More information

DISCUSSION GUIDE THE SEA CHANGE PROGRAM

DISCUSSION GUIDE THE SEA CHANGE PROGRAM Untold Stories DISCUSSION GUIDE THE SEA CHANGE PROGRAM Dear Reader, Thank you for signing up to host a conversation about Untold Stories! We are excited for you to open your heart and mind to engage others

More information

MINDSET WORKBOOK CREATING YOUR BAG OF MAGIC MINDSET TRICKS

MINDSET WORKBOOK CREATING YOUR BAG OF MAGIC MINDSET TRICKS MINDSET WORKBOOK I ve come to realise that it s what s going on inside my mind that determines how much progress and success I create, not the ideas, skill and talent. Because what s going on inside my

More information

Patient Retention Scripts

Patient Retention Scripts Patient Retention Scripts 877-777-6151 www.mckenziemgmt.com Patient Retention Scripts Why Develop A Script? Planning the structure of what you are going to say to a patient increases the chance that you

More information

QUICK SELF-ASSESSMENT - WHAT IS YOUR PERSONALITY TYPE?

QUICK SELF-ASSESSMENT - WHAT IS YOUR PERSONALITY TYPE? QUICK SELF-ASSESSMENT - WHAT IS YOUR PERSONALITY TYPE? Instructions Before we go any further, let s identify your natural, inborn, hard-wired preferences which make up your Personality Type! The following

More information

COLD CALLING SCRIPTS

COLD CALLING SCRIPTS COLD CALLING SCRIPTS Portlandrocks Hello and welcome to this portion of the WSO where we look at a few cold calling scripts to use. If you want to learn more about the entire process of cold calling then

More information

Emotion Secrets Webinar Text

Emotion Secrets Webinar Text Emotion Secrets Webinar Text Hello everyone. Welcome to the webinar. This one is for our European members. Of course, anybody is welcome. But I tried to choose a time that was good for all of you members

More information

Sunday, August 28, things over the next four years that it s difficult to think now about how much you ll change. Let me

Sunday, August 28, things over the next four years that it s difficult to think now about how much you ll change. Let me Page 1 FIRST YEAR INDUCTION CEREMONY Sunday, August 28, 2011 First year Blue Jays, welcome to the some of the best years of your life. Over the next four years, you will make friends who will be yes, for

More information

Know your skills and know what you love, I am going to talk about that and it will make more sense later. And, a very cheesy, believe in yourself.

Know your skills and know what you love, I am going to talk about that and it will make more sense later. And, a very cheesy, believe in yourself. Talking about the future: Your career and mine Hayley Shaw, Knowledge Exchange Manager, Institute for Environment, Health, Risks and Futures, Cranfield University I am Hayley and I am currently working

More information

The Online Marketing Made Easy Podcast with Amy Porterfield Session #123

The Online Marketing Made Easy Podcast with Amy Porterfield Session #123 The Online Marketing Made Easy Podcast with Amy Porterfield Session #123 Show notes at: http://www.amyporterfield.com/123 Amy Porterfield: Hey there, Amy Porterfield here. Welcome back to another episode

More information

Phones. Step 1 Learn. Your Passport to Professionalism: Module 5. Steps in this module: Introduction. Module 5: Phones 1

Phones. Step 1 Learn. Your Passport to Professionalism: Module 5. Steps in this module: Introduction. Module 5: Phones 1 Module 5: Phones 1 Your Passport to Professionalism: Module 5 Phones Steps in this module: 1. Learn: Read the following 6-page document. 2. Go to Earn Your Stamp and complete the reflection activity. Step

More information

First of all, I have my good friend, Rick Mulready, on the show today. He s back to talk about Facebook ads. Rick, how the heck are you?

First of all, I have my good friend, Rick Mulready, on the show today. He s back to talk about Facebook ads. Rick, how the heck are you? EPISODE 123 How Much Money Should I Spend on Facebook Ads To be Successful on My Webinar? SEE THE SHOW NOTES AT: AMY PORTERFIELD: Hey there, Amy Porterfield here. Welcome back to another episode of The

More information

Get ready for your interview!

Get ready for your interview! Get ready for your interview! Step 1: Do your homework on the department or facility Do research to answer the following questions: What is the culture like if it s a new department or facility? What are

More information

TLC Elite Spotlight Laser Coaching Call Q&A that applies to everyone

TLC Elite Spotlight Laser Coaching Call Q&A that applies to everyone TLC Elite Spotlight Laser Coaching Call Q&A that applies to everyone Peggy: Hello everyone, welcome back. This is our TLC Elite. It is our Spotlight Laser Coaching Call. As you know, we are here to be

More information

Interview with Roger von Oech

Interview with Roger von Oech Interview with Roger von Oech Chuck: Hello everyone, this is Chuck Frey, author of Up Your Impact - 52 Innovative Strategies To Add Value To Your Work. Joining me today on this podcast is Roger von Oech,

More information

Scenario 1 In the Trash. Scenario 2 Playing PS2. Scenario 3 Hurt Feelings

Scenario 1 In the Trash. Scenario 2 Playing PS2. Scenario 3 Hurt Feelings Scenario 1 In the Trash Event: You saw this guy digging through some messy garbage right outside the cafeteria and you thought it was funny. When you told a group of your friends about it someone said

More information

COPYRIGHTED MATERIAL. Shut Up! CHAPTER 1

COPYRIGHTED MATERIAL. Shut Up! CHAPTER 1 CHAPTER 1 Shut Up! What? You just told me to shut up? Yes, I sure did. Someone needs to. If you are like most of the people in the world you are probably talking so much you cannot even hear what is being

More information

CONCORDIA UNIVERSITY LESSON PLAN (Long Form)

CONCORDIA UNIVERSITY LESSON PLAN (Long Form) Student Teacher: Stephanie Rippstein Grade Level: 2 Date: 12/17/13 State Standards: LA 2.2.1 Writing Process: Students will apply the writing process to plan, draft, revise, edit and publish writing using

More information

UNIVERSITY OF CAMBRIDGE FACULTY OF LAW OPEN DAY 2018

UNIVERSITY OF CAMBRIDGE FACULTY OF LAW OPEN DAY 2018 UNIVERSITY OF CAMBRIDGE FACULTY OF LAW OPEN DAY 2018 Applying to Cambridge Law Speaker: Mrs Ali Lyons Okay, good afternoon, everyone. My name is Ali Lyons and I work here at the Faculty of Law. I am working

More information

Daily Announcements. M T W Th F

Daily Announcements. M T W Th F Daily Announcements A week of Never Giving Up! Make it a NEVER GIVE UP WEEK at school! Read an announcement every day of the week to reinforce the theme. Announcements can be made by the principal, the

More information

Episode 6: Can You Give Away Too Much Free Content? Subscribe to the podcast here.

Episode 6: Can You Give Away Too Much Free Content? Subscribe to the podcast here. Episode 6: Can You Give Away Too Much Free Content? Subscribe to the podcast here. Hey everybody! Welcome to episode number 6 of my podcast. Today I m going to be talking about using the free strategy

More information

The Weight of Keys and Passwords

The Weight of Keys and Passwords a script from The Weight of Keys and Passwords by Tami Duncan What Who When Wear (Props) Based on Revelation 3:20, this script shows Aaron afraid to let Jesus into all parts of his life because of his

More information

The Journey to Becoming a Self-Advocate: Three Students Perspectives

The Journey to Becoming a Self-Advocate: Three Students Perspectives The Journey to Becoming a Self-Advocate: Three Students Perspectives Lawrence Funding for the production of the TalkLD podcast was provided by the Ministry of Education. Please note that the views expressed

More information

WHOSE FUTURE IS IT ANYWAY?

WHOSE FUTURE IS IT ANYWAY? WHOSE FUTURE IS IT ANYWAY? A STUDENT-DIRECTED TRANSITION PLANNING PROCESS SECTION 4 (Sessions 19-24) goals, objectives and the future 177 178 Session 19 goals, objectives and the future Identifying goals

More information

Coach on Call. Thank you for your interest in Being Assertive: It Is OK to Ask for What You Want. I hope you find this tip sheet helpful.

Coach on Call. Thank you for your interest in Being Assertive: It Is OK to Ask for What You Want. I hope you find this tip sheet helpful. Coach on Call It was great to talk with you. Thank you for your interest in. I hope you find this tip sheet helpful. Please give me a call if you have more questions about this or other topics. As your

More information

Phrases for presentations in English

Phrases for presentations in English Phrases for presentations in English Introducing your presentation The purpose of today s presentation is to. The purpose of my presentation today is to. In today s presentation I d like to show you. /

More information

Creating a Front Desk Marketing Machine Part 1

Creating a Front Desk Marketing Machine Part 1 Creating a Front Desk Marketing Machine Part 1 Welcome, I m Jim Du Molin, Editor and Chief of TheWealthyDentist.com. I m here today to talk to you about how to create a Front Desk Marketing Machine. This

More information

Case Study: New Freelance Writer Lands Four Clients and Plenty of Repeat Business After Implementing the Ideas and Strategies in B2B Biz Launcher

Case Study: New Freelance Writer Lands Four Clients and Plenty of Repeat Business After Implementing the Ideas and Strategies in B2B Biz Launcher Case Study: New Freelance Writer Lands Four Clients and Plenty of Repeat Business After Implementing the Ideas and Strategies in B2B Biz Launcher Thanks for agreeing to talk to me and sharing a little

More information

Mike Ferry North America s Leading Real Estate Coaching and Training Company TRIGGER CARDS

Mike Ferry  North America s Leading Real Estate Coaching and Training Company TRIGGER CARDS Mike Ferry www.mikeferry.com North America s Leading Real Estate Coaching and Training Company TRIGGER CARDS Script cards to take you through the many stages of effective Real Estate sales. These are prepared

More information

OK well how this call will go is I will start of by asking you some questions about your business and your application which you sent through.

OK well how this call will go is I will start of by asking you some questions about your business and your application which you sent through. Pre Call Preparation 5 minutes before the call make sure you do all of the following: * Make sure that you are in a quiet room with no interruptions * Use your phone with headphones so that your hands

More information

Deep Listening: An Introduction to a Fundamental Coaching (and Life) Skill 4-Week Course with Kassandra Brown

Deep Listening: An Introduction to a Fundamental Coaching (and Life) Skill 4-Week Course with Kassandra Brown Each week homework will consist of (1) reading, (2) daily journaling, and (3) a deeper dive. The deeper dive is written here as a solo activity to be done with your journal. It can also be adapted to partner

More information

Session 12. MAKING DECISIONS Giving informed consent

Session 12. MAKING DECISIONS Giving informed consent Session 12 MAKING DECISIONS Giving informed consent WHOSE FUTURE GOAL 7: You will learn how to give informed consent. language right before you have to sign. I ll give you an example. In past lessons you

More information

DAY 1 READ PSALM 139:13. THANK God for creating you to be exactly who He wanted you to be. DAY 2 READ PSALM 139:14 WEEK

DAY 1 READ PSALM 139:13. THANK God for creating you to be exactly who He wanted you to be. DAY 2 READ PSALM 139:14 WEEK 1 READ PSALM 139:13 DAY 1 This month is all about individuality which we define as: discovering who you are meant to be so you can make a difference. Of all the people in the whole world, there is NO ONE

More information

Why do people set goals?

Why do people set goals? Note: to save space this file has been saved without the picture borders. Name: 1-2 Why do people set goals? Materials needed: piece of blank paper or cardboard for each group of 4 students Activity 1

More information

Sponsoring. Angela Cawley

Sponsoring. Angela Cawley Angela Cawley I am very excited to be here today! Zig Ziglar stated, You can have everything in life that you want if you will just help enough other people get what they want. I first would like to congratulate

More information

CREATE YOUR DAY. For me the goal is to actually get to having more better days than worse days, right?

CREATE YOUR DAY. For me the goal is to actually get to having more better days than worse days, right? CREATE YOUR DAY I have always wanted to have a perfect formula for creating a perfect day. Now, that really doesn t ever happen. I don t know if it s possible to ever have a perfect day, but it is possible

More information

5 DAYS TO YOUR BEST YEAR EVER WORKBOOK GET CLEAR, GET MOTIVATED, GET STARTED. MICHAEL HYATT

5 DAYS TO YOUR BEST YEAR EVER WORKBOOK GET CLEAR, GET MOTIVATED, GET STARTED. MICHAEL HYATT 5 DAYS TO YOUR BEST YEAR EVER WORKBOOK GET CLEAR, GET MOTIVATED, GET STARTED. MICHAEL HYATT INTRODUCTION Congratulations on taking a huge step toward making this your best year ever! I m thrilled to welcome

More information

2008 학년도대학수학능력시험 6 월모의평가듣기대본

2008 학년도대학수학능력시험 6 월모의평가듣기대본 2008 학년도대학수학능력시험 6 월모의평가듣기대본 M: The samples of our club logo are finally here. Take a look. W: Hey, they look pretty good! Which one do you like? M: I like the triangular one. W: I like it, too. But why

More information

Hum, Michael, Michelle and Jeff, you can guess? I ll just guess anything, five I guess. One through infinity.

Hum, Michael, Michelle and Jeff, you can guess? I ll just guess anything, five I guess. One through infinity. Researcher: Robert B. Page: 1 of 7 s s is like [inaudible] I want to talk to the people, I want everyone to be quiet for a second and I want to talk just to the people who are sure, absolutely sure they

More information

TABLE OF CONTENTS TOPIC AND THEME RESEARCHING THESIS CRAFTING AND ANALYSIS SHOW WHAT YOU KNOW FINAL TIPS

TABLE OF CONTENTS TOPIC AND THEME RESEARCHING THESIS CRAFTING AND ANALYSIS SHOW WHAT YOU KNOW FINAL TIPS WELCOME TO THE NHD in WI STUDENT GUIDE Starting an NHD project? Read this guide to help you get going! This will take you through each step in your NHD journey. If you are stuck with something specific,

More information

SPIKE HEELS. GEORGIE Listen. I don t know who you are or what you think you re doing here, but. LYDIA Oh, I think you know who I am.

SPIKE HEELS. GEORGIE Listen. I don t know who you are or what you think you re doing here, but. LYDIA Oh, I think you know who I am. 1 SPIKE HEELS Georgie lies on the couch, working on her computer. Her apartment is a comfortable mess. Books, tapes and knickknacks sprawl everywhere. There is a knocking on the door. Georgie rises and

More information

Ep #181: Proactivation

Ep #181: Proactivation Full Episode Transcript With Your Host Brooke Castillo Welcome to The Life Coach School Podcast, where it s all about real clients, real problems, and real coaching. And now your host, Master Coach Instructor,

More information

ORIENT-EXPRESS HOTELS. July 8, :30 am CT

ORIENT-EXPRESS HOTELS. July 8, :30 am CT Page 1 ORIENT-EXPRESS HOTELS July 8, 2011 9:30 am CT Operator: Good day everyone and welcome to the Orient-Express Hotels conference call. Today s conference is being recorded. At this time, I d like to

More information

Episode 12: How to Squash The Video Jitters! Subscribe to the podcast here.

Episode 12: How to Squash The Video Jitters! Subscribe to the podcast here. Episode 12: How to Squash The Video Jitters! Subscribe to the podcast here. Hey everybody. Welcome to Episode #12 of my podcast where I am going to help you shake off those annoying, pesky little jitters

More information

MAKING A PHONE CALL (4) Ending/Closing a call (04)

MAKING A PHONE CALL (4) Ending/Closing a call (04) 1 MAKING A PHONE CALL (4) Ending/Closing a call (04) IN CONTEXT 3-5 min Read the three sentences. The quote includes taxes and charges. A B C Let me make sure I got you correctly. Before I forget, how

More information

No lawyer? You can defend yourself in General Sessions Court. If you are sued

No lawyer? You can defend yourself in General Sessions Court. If you are sued No lawyer? You can defend yourself in General Sessions Court This booklet is about being sued for money or property in General Sessions Civil Court. It doesn t talk about criminal cases in General Sessions

More information

Grade 2 Weather Inquiry Unit Lesson 4: Create Video Scripts that are Interesting as well as Informative. Lesson Transcript

Grade 2 Weather Inquiry Unit Lesson 4: Create Video Scripts that are Interesting as well as Informative. Lesson Transcript Grade 2 Weather Inquiry Unit Lesson 4: Create Video Scripts that are Interesting as well as Informative Lesson Transcript T = Teacher (Philippa Haynes, New Prospect Elementary School, Inman, SC), S = Students

More information

1. Which statement best describes your reason for taking an online course? I am looking for an easy class. minus 4

1. Which statement best describes your reason for taking an online course? I am looking for an easy class. minus 4 READINESS SURVEY Instructions: Print out this page and fold or cover the right column with another piece of paper so you cannot see the point modifications. Circle your answer to each question, and then

More information

FOLLOW UP AND FOLLOW THROUGH FOR RESULTS... Did you have a good time last night? What did you like best?

FOLLOW UP AND FOLLOW THROUGH FOR RESULTS... Did you have a good time last night? What did you like best? FOLLOW UP AND FOLLOW THROUGH FOR RESULTS... Hi, this is. Do you have a minute or are you busy with your family? I wanted to follow up after last night and thank you so much for coming as my guest. That

More information

INSTITUTE CONTENT TOOLS Section 4.7: Facilitator Guide for Role Play

INSTITUTE CONTENT TOOLS Section 4.7: Facilitator Guide for Role Play FACILITATOR GUIDE FOR ROLE-PLAY Description Situational role playing is an effective strategy used to teach young adults how to problem solve and make the best decisions based upon the information and

More information

I choose a thesis topic that will benefit my employability. Very important (primary) Very important (primary) Fairly important.

I choose a thesis topic that will benefit my employability. Very important (primary) Very important (primary) Fairly important. Plan your path from the studies to your career 1/5 Your studies are the beginning step toward your career. During your studies you have to make several decisions. Some of these decisions might enhance,

More information

CHAPTER ONE. When You Need a Friend COPYRIGHTED MATERIAL

CHAPTER ONE. When You Need a Friend COPYRIGHTED MATERIAL CHAPTER ONE When You Need a Friend COPYRIGHTED MATERIAL Please, Don t Ask Me How I Am, Unless... Beginning a healing conversation how are you? We ask that question all the time. It s usually a polite little

More information

MS Learn Online Feature Presentation. Career Crossroads: Maximize Your Potential

MS Learn Online Feature Presentation. Career Crossroads: Maximize Your Potential MS Learn Online Feature Presentation I m so sorry I m late! I got caught up with stuff at work, and completely lost track of time. You need one of these. Girl, you know I do not do digital. As far as I

More information

Case Study: Joseph Cole Breaks Through Longstanding Income and Client Ceiling Within Weeks of Enrolling in B2B Biz Launcher

Case Study: Joseph Cole Breaks Through Longstanding Income and Client Ceiling Within Weeks of Enrolling in B2B Biz Launcher Case Study: Joseph Cole Breaks Through Longstanding Income and Client Ceiling Within Weeks of Enrolling in B2B Biz Launcher Thanks for talking with me a little bit today about your experiences so far,

More information

Delphine s Case Study: If you only do one thing to learn English a day... what should it be? (Including my 10~15 a day Japanese study plan)

Delphine s Case Study: If you only do one thing to learn English a day... what should it be? (Including my 10~15 a day Japanese study plan) Delphine s Case Study: If you only do one thing to learn English a day... what should it be? (Including my 10~15 a day Japanese study plan) Julian: Hi, Delphine! How s it going? Delphine: Nice to meet

More information

But I do hope you at least agree that being positive is going to get you faster to social confidence than being negative.

But I do hope you at least agree that being positive is going to get you faster to social confidence than being negative. Gratitude Exercises These gratitude exercises help you to more easily attract what you want. Gratefulness/appreciation are the strongest forces in the Universe to attract more of what you want. It will

More information

Managing Difficult Conversations: Quick Reference Guide

Managing Difficult Conversations: Quick Reference Guide Managing Difficult Conversations: Quick Reference Guide About this guide This quick reference guide is designed to help you have more successful conversations, especially when they are challenging or difficult

More information

If...Then Unit Nonfiction Book Clubs. Bend 1: Individuals Bring Their Strengths as Nonfiction Readers to Clubs

If...Then Unit Nonfiction Book Clubs. Bend 1: Individuals Bring Their Strengths as Nonfiction Readers to Clubs If...Then Unit Nonfiction Book Clubs Bend 1: Individuals Bring Their Strengths as Nonfiction Readers to Clubs Session 1 Connection: Readers do you remember the last time we formed book clubs in first grade?

More information

Negotiating and dealing with conflict. LEVEL NUMBER LANGUAGE Advanced C1_1042X_EN English

Negotiating and dealing with conflict. LEVEL NUMBER LANGUAGE Advanced C1_1042X_EN English Negotiating and dealing with conflict SKILLS LEVEL NUMBER LANGUAGE Advanced C1_1042X_EN English Goals Learn about negotiating and dealing with conflict Learn useful phrases and vocabulary related to conflict

More information

LESSON INTRODUCTION. Reading Comprehension Modules Page 1. Joanne Durham, Interviewer (I); Apryl Whitman, Teacher (T)

LESSON INTRODUCTION. Reading Comprehension Modules   Page 1. Joanne Durham, Interviewer (I); Apryl Whitman, Teacher (T) Teacher Commentary Strategy: Synthesize Sample Lesson: Synthesizing Our Thinking in Fiction Grade 2, Apryl Whitman, Teacher, Arden Elementary School, Richland One School District, Columbia, SC Joanne Durham,

More information

Summary of Autism Parent Focus Group 7/15/09

Summary of Autism Parent Focus Group 7/15/09 Summary of Autism Parent Focus Group 7/15/09 FACILITATOR: Tell us about your feelings as you went through the process of getting a diagnosis..what the process was like for you as individuals and families

More information

INVITING Inviting The person you met at event The person you met at event

INVITING Inviting The person you met at event The person you met at event INVITING Inviting our goal is to get an appointment. Inviting is not presenting. Inviting is to offer the chance to take a look. Remember, if you can t tell them the ENTIRE story, then don t tell them

More information

Lesson Transcript: Early Meaning Making - Kindergarten. Teacher: Irby DuBose, Pate Elementary School, Darlington, SC

Lesson Transcript: Early Meaning Making - Kindergarten. Teacher: Irby DuBose, Pate Elementary School, Darlington, SC Lesson Transcript: Early Meaning Making - Kindergarten Teacher: Irby DuBose, Pate Elementary School, Darlington, SC T: Teacher, S: Students Mini-Lesson: Part 1 Engage and Model T: OK, boys and girls, today

More information

Wish. Área Lectura y Escritura. You can say I wish you luck / every success / a happy birthday etc.:

Wish. Área Lectura y Escritura. You can say I wish you luck / every success / a happy birthday etc.: Wish Área Lectura y Escritura Resultados de aprendizaje Conocer el uso del verbo wish. Aplicar el verbo wish en contextos escritos formal e informal. Contenidos 1. Wish Debo saber - Verbos en infinitivo

More information

The Mindful Gnats Workbook.

The Mindful Gnats Workbook. The Mindful Gnats Workbook. To Help You Practice Mindfulness Skills Gary O Reilly This workbook accompanies the Mindful Gnats Computer Game. It is designed to help a young person practice the mindfulness

More information

R o c k n R o L L R o m a n t i c

R o c k n R o L L R o m a n t i c R oc k n R o L L R om a n ti c WAY TO KNOW words & Music: Robert Allen Well I don t understand it How we got in this mess at all But I believe we have to find You know we re all looking for the reason

More information

Class 3 - Getting Quality Clients

Class 3 - Getting Quality Clients Class 3 - Getting Quality Clients Hi! Welcome to Class Number Three of Bookkeeper Business Launch! I want to thank you for being here. I want to thank you for your comments and your questions for the first

More information

By Richard Armstrong

By Richard Armstrong By Richard Armstrong In this very brief report, I m going to reveal to you the single most important improvement I ever made in my freelance copywriting business to help me attract more clients, better

More information

Episode 11: A Proven Recipe to Get Out of a Slump

Episode 11: A Proven Recipe to Get Out of a Slump Ed Gandia: Hi, everyone, Ed Gandia here. You know I don t think there is a selfemployed professional out there who s immune from hitting a rough patch every once in a while. Now a lot of the information

More information

1 Grammar in the Real World A What are some important things to think about when you plan your career or look

1 Grammar in the Real World A What are some important things to think about when you plan your career or look 21 U NIT Advice and Suggestions The Right Job 1 Grammar in the Real World A What are some important things to think about when you plan your career or look for a job? Read the article on advice for people

More information

2. Why do you want to work for [insert company name]?

2. Why do you want to work for [insert company name]? 15 Questions to be prepared for in an interview. If you re preparing for a big interview in the New Year, prepping beforehand with these 15 interview questions will help you get one step closer to that

More information

F: I m worried I might lose my job. M: How come? F: My boss is furious because I make all these personal calls from work. Number three. Number three.

F: I m worried I might lose my job. M: How come? F: My boss is furious because I make all these personal calls from work. Number three. Number three. City & Guilds Qualifications International ESOL Expert level Practice Paper 4 NB Read out the text which is not in italics. Read at normal speed making it sound as much like spoken English (rather than

More information

You Can Do 100+ Deals a Year!

You Can Do 100+ Deals a Year! Yes You Can Do 100+ Deals a Year! By Mike Ferry Page 1 of 13 YES, YOU CAN DO 100+ DEALS A YEAR! I believe this statement as much as I believe anything and my job today is to convince you that you can do

More information

Free Meditation Made Easy Mini E-Course. Five Daily Lessons. Copyright 2009 Melissa Leath. All rights reserved.

Free Meditation Made Easy Mini E-Course. Five Daily Lessons. Copyright 2009 Melissa Leath. All rights reserved. Free Meditation Made Easy Mini E-Course Five Daily Lessons Copyright 2005 Melissa Leath. All rights reserved. 1 Greetings! My name is Melissa Leath and I want to welcome you to your free "Meditation Made

More information

Stuck. by Steven Burton

Stuck. by Steven Burton Stuck by Steven Burton 1 EXT. PARK SIDEWALK - DAY A and a MAN walk next to each other in a familiar way. They both speak into cell phones with friendly, intimate conversations. EXT. PARK I feel so close

More information

Get Your Life! 9 Steps for Living Your Purpose. written by: Nanyamka A. Farrelly. edited by: LaToya N. Byron

Get Your Life! 9 Steps for Living Your Purpose. written by: Nanyamka A. Farrelly. edited by: LaToya N. Byron Get Your Life! 9 Steps for Living Your Purpose written by: Nanyamka A. Farrelly edited by: LaToya N. Byron Nanyamka A. Farrelly, 2016 Intro Your Potential is Unlimited! Your potential is unlimited! It

More information

If You Want To Achieve Your Goals, Don t Focus On Them by Reggie Rivers (Transcript)

If You Want To Achieve Your Goals, Don t Focus On Them by Reggie Rivers (Transcript) If You Want To Achieve Your Goals, Don t Focus On Them by Reggie Rivers (Transcript) Reggie Rivers, a former Denver Bronco, speaks on If You Want To Achieve Your Goals, Don t Focus On Them at TEDxCrestmoorParkED

More information

Those Dog Gone Wrinkles. Olga Sanderson. Book Title. Author

Those Dog Gone Wrinkles. Olga Sanderson. Book Title. Author Olga Sanderson Book Title Author 2 ArtAge supplies books, plays, and materials to older performers around the world. Directors and actors have come to rely on our 30+ years of experience in the field to

More information

Milk By Emily Aldrich

Milk By Emily Aldrich 1 Milk By Emily Aldrich emaldrich@wpi.edu 703-728-7349 2 Cast of Characters: Man: Woman: A man struggles to adjust to his new reality in the aftermath of a somewhat-recent accident and failures to recognize

More information

Find your niche It s about a job: Find your niche

Find your niche It s about a job: Find your niche Find your niche Find your niche Use what talents you possess; the world would be a very silent place if no birds sang except those who sang best. Henry Van Dyke, poet. If you don t know what you re looking

More information

Coaching Welcome Pack. One-on-one Coaching Welcome Pack

Coaching Welcome Pack. One-on-one Coaching Welcome Pack One-on-one Coaching Welcome Pack 1 V1.4 January 2019 Copyright 2019 The Song Foundry, Inc. 2 Welcome! Congratulations on signing up for a coaching package! I m excited to work with you and hope you get

More information

I Counseled Adam in this Counseling Session

I Counseled Adam in this Counseling Session Dana Flanigan Techniques Midterm Transcript of Session I Counseled Adam in this Counseling Session Counselor: How are you doing? Client: Hi Counselor: I m Dana Client: Hi Dana, I m Adam Counselor: So what

More information

Training and Resources by Awnya B. Paparazzi Accessories Consultant #

Training and Resources by Awnya B. Paparazzi Accessories Consultant # Papa Rock Stars Podcast Training and Resources by Awnya B. Paparazzi Accessories Consultant #17961 awnya@paparockstars.com http://www.paparockstars.com Paparazzi Accessories Elite Leader: Natalie Hadley

More information

A Rebellion. By Krystle Johnson

A Rebellion. By Krystle Johnson A Rebellion By Krystle Johnson CHARACTERS New Orleans accent. Wise. New Orleans accent. Strong. ACT I SCENE 5 (Scene opens up with Roy sitting on the ground outside of his mother s restaurant. He is beginning

More information

Bonus Training: How To Change Your Life

Bonus Training: How To Change Your Life Bonus Training: How To Change Your Life By Clare Josa Author NLP Trainer Meditation Teacher Happiness Experimenter Welcome! Hello! And welcome to your first Gratitude Inner Circle bonus training. I m really

More information