Community Health Services Medical Patient Experience Survey Results Organization

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1 1. Patient Information What is your age? % % % % % % % What is your gender? Male % Female % Transgender 0 0.0% Do you consider yourself Hispanic or Latino? Yes, Hispanic or Latino % No, not Hispanic or Latino % What is your race? (mark one or more) Asian 3 0.7% Black/African American % White % Native Hawaiian 1 0.2% Other Pacific Islander 2 0.5% American Indian/Alaskan Native 9 2.2% How would you rate your general health? Very Good % Good % Fair % Poor % 2. Ease of Getting Care Able to get appointment for checkups (yearly exams, well-visits, regular follow-up visits) Very Good % Good % Fair % Poor 2 0.4% Able to make same day appointment when sick or hurt Very Good % Good % Fair % Poor % Health center hours work for me Very Good % Good % Fair % Page 1

2 Phone calls get through easily Very Good % Good % Fair % I get called back quickly Very Good % Good % Fair % Poor 8 1.8% Able to get medical advice when the office is closed Very Good % Good % Fair % Poor % Length of time waiting at the clinic Very Good % Good % Fair % 3. Facility Easy to find clinic Very Good % Good % Fair 9 2.0% Lobby and waiting room was comfortable and clean Very Good % Good % Fair 0 0.0% Exam room was comfortable and clean Very Good % Good % Fair 3 0.7% Handicap accessibility Very Good % Good % Fair 6 1.4% 4. Front Desk Page 2

3 Very Good % Good % Fair 4 0.9% 5. Nurses and Medical Assistants Listens to you Very Good % Good % Fair 8 1.8% Very Good % Good % Fair 9 2.0% Answers your questions Very Good % Good % Fair % 6. Provider(s) Listens to you Very Good % Good % Spends enough time with you Very Good % Good % Fair % Poor 6 1.4% Answers your questions Very Good % Good % Very Good % Good % Fair % Gives you information you can understand Very Good % Good % Fair 8 1.8% Page 3

4 Considers your personal or family beliefs Very Good % Good % Fair 8 1.9% Involves other doctors and caregivers in your care when needed Very Good % Good % Fair % Gives you good advice and treatment Very Good % Good % 7. Experience with Today's Visit Did anyone ask if you have problems with the medicine you take? Yes % No % Not Applicable % Do you have problems getting your medication? (transportation, pharmacy hours or cost) Yes % No % Not Applicable % Did someone talk with you about your goals for your health? Yes % No % Did you get a copy of your care plan? Yes % No % Not Applicable % Were you asked if you had visits with other healthcare providers since your last visit with us? Yes % No % Were you helped with making appointments to see other providers or for specialty care? Yes % No % Not Applicable % 8. General Have you ever been given information on what it means to have a "health home" or a "medical home"? Yes % No % Page 4

5 If yes, do you feel that we are your health/medical home? Yes % No % Not Applicable % You may need other services that we do not provide. Have we helped you find other services you need? Yes % No % Not Applicable % Do you feel that we help you to make healthy lifestyle choices? Yes % No % Would you send your friends and family to us? Yes % No 7 1.6% Do you understand what we ask you to pay for your care? Yes % No 6 1.4% Not Applicable % Do you feel what you pay is reasonable? Yes % No 8 1.9% Not Applicable % Report Created on 5/2/2018 Page 5

Community Health Services Medical Patient Experience Survey Results Organization - November 2018

Community Health Services Medical Patient Experience Survey Results Organization - November 2018 1. Patient Information What is your age? 0-12 24 7.2% 13-19 13 3.9% 20-29 41 12.3% 30-39 50 15.1% 40-49 55 16.6% 50-64 95 28.6% 65+ 54 16.3% What is your gender? Male 64 30.0% Female 148 69.5% Transgender

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