7 Days to Mastering the Art of the Interview

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1 7 Days to Mastering the Art of the Interview Top 10 Job Interview Mistakes Module 1 (Transcripts) We've all heard stories of job candidates who looked great on paper but who were an absolute disaster in person. (With fewer and fewer interview opportunities available in this competitive market, it's essential to make the best possible first impression.) You can learn from the mistakes of others and avoid the top 10 worst interview blunders. 1. A Poor Handshake Says A Lot About You The three-second handshake that starts the interview is your first opportunity to create a great impression. But all too often an interview is blown right from the start by an ineffective handshake. (Once you've delivered a poor handshake, it's nearly impossible to recover in your efforts to build rapport. Here are some examples: The Limp Hand: Gives the impression of disinterest or weakness. The Tips of the Fingers: Shows lack of ability to engage. The Arm Pump: Sincerity is questionable, much like an over-aggressive salesman. Even if you're a seasoned professional, don't assume you have avoided these pitfalls. Your handshake may be telling more about you than you know. 2. Talking Too Much In my recruiting days, I couldn t stand over-talkative candidates. They talked and talked and never knew when to stop. When you take too long to answer direct questions. The impression: This candidate can't get to the point. Nervous talkers. The impression: This candidate is covering up something or is outright lying. Talking too much is not a good thing and you re not alone. Many people have this problem, especially women. They feel the need to fully articulate everything they are saying, but when you talk too much, you re giving the interviewer more than they want to hear. Just give them the key

2 points of your answer while keeping it to about seconds. Try video recording yourself while giving answers to some common questions, then watch yourself. On the other hand if you are interviewing for a sales job, or teaching position, the ability to talk and elaborate on certain points can be considered a huge plus. And this is will women can run circles around their male competition. It s important that you give the interviewer time to speak so they can ask follow-up questions instead of you just assuming they want to hear everything you have to say. I ve had many customers me about this problem and it never fails that it takes them two pages to explain themselves. But it s not a hard problem to fix. And when you give someone so much information, they will lose track of what you are saying and not remember anything. 3. Saying Negative Things About Your Current or Past Employers/Managers The fastest way to talk yourself out of a new job is to say negative things. Even if your last boss was Attila the Hun, never, never state your ill feelings about him or her. No matter how reasonable your complaints, YOU will come out the loser if you show that you disrespect your boss or the company you used to work for. Maybe the place you worked at was really bad. Maybe your manger was a real jerk, but you never want to attack them in an interview, because it s just your opinion, and a negative one at that. If you really feel the need to speak your mind, attack the company as a whole, not an individual person. Considering saying something like, the company I used to work at created a very strenuous and demanding environment it became difficult to separate my personal life from my job and working there was doing more harm to me that good. Now only say something like this if the place you are interviewing at has a more normal or relaxed work environment because you don t want them to think you can t handle a little pressure. So if you are interviewing for an investment banking position, you don t want them to think you can t handle a little stress. There are always disadvantages to saying negative things, but rarely does that hold true for saying positive ones.

3 Instead I suggest always taking the high road and being positive. 4. Showing up Late or Too Early The first lesson in job-search etiquette is to show up on time for interviews. A lot of job seekers don't realize, however, that showing up too early often creates a poor first impression as well. Act as if your time is as valuable as theirs. Always arrive on time, but never more than minutes early. >>If you are running late, then call them. It happens, we all get stuck in traffic, and our days don t go as we planned. We re human and so are interviewers. So if you are running late, call them and let them know you are running 15 minutes or so behind, but be specific and let them know when you will be there and apologize for the inconvenience. Your interviewer will respect you for that and in no way will this affect your candidacy. I ve heard more interviewers being late for interviews than candidates. 5. Treating the Receptionist Rudely Since the first person you meet on an interview is usually a receptionist, this is also the first impression you'll make. Don't mistake low rank for low input. Often, that receptionist's job is to usher you into your interview. The receptionist has the power to pave your way positively or negatively before you even set eyes on the interviewer. The receptionist will certainly convey her opinion of you to the interviewer. Whether you treat her rudely or with the professional courtesy she deserves. In short, she can either mention how polite you were or NOT. The choice is yours.

4 6. Asking About Benefits, Vacation Time or Salary What if a car salesman asked to see your credit report before allowing you to test drive the cars? That would be ridiculous, and you'd walk away in disgust. The effect is about the same when a job seeker asks about benefits or other employee perks during the first interview. Wait until you've won the employer over before beginning that discussion. And I ll cover salary with you in another video later in the program. 7. Not Preparing for the Interview Nothing communicates disinterest like a candidate who hasn't bothered to do preinterview research. On the flip side, the quickest way to a good impression is to demonstrate your interest And you can do that with a few well thought out questions that reflect your knowledge of their organization. So do some research on the company. Look them up on the web. Read about what they do, the products they make, who their customers are. Find out who their competition is. Once you know all this, then you can begin asking intelligent questions, instead of asking them inane questions that don t make any sense. But just to be clear, you only want to ask questions that will help you qualify them as a place you are considering. It s a two way street. You don t have to work there. You need to interview them to see if they are a fit for you. This is really important that you have this mindset because it changes the way you interview and puts you in a stronger position. But so many job seekers fail to realize this and instead, they put themselves at a severe disadvantage. 8.) Verbal Ticks A nervous candidate seldom makes a good impression.

5 The first signs of nervousness are verbal ticks. We all have them from time to time - "umm," "like," "you know." We do this without even knowing it. I do it. I ve made some videos that throughout my entire presentation, I kept saying you know over and over. Even up to 5 times in a single sentence. It wasn t that I was nervous, I was just talking conversationally to a camera. So to get rid of these verbal ticks, first you need to be aware that you are doing it. You need to be conscious of it and then you have a better chance at laying them to rest. More than anything, it s just sloppy presentation skills and I ve seen many presenters on stage continually stumble over their words and add all these filler words. To see if you are doing this, record yourself with a video camera while answering some sample interview questions. Don t read from a script, but pretend the interviewer asked you: why do you want to work here? Then start recording your answer while looking at the camera and pretending you are speaking to your interviewer. And don t read your answer from a script, you need to speak naturally. Then watch yourself and see if you are falling victim to having any verbal ticks. If you speak this way, you want to be aware of this before going into an interview. It s okay to use a few of these filler words, because it sounds natural, but too many, makes you sound real nervous. Once you improve your confidence in your answering ability, you ll do a much better job of avoiding these verbal ticks. One of the best ways to reduce or eliminate them is through practicing your answers to common interview questions. Or you can role play with a video camera and then watch how you do. 9.) Not Enough/Too Much Eye Contact

6 Either situation can create a negative effect: Avoid eye contact, and you'll seem shifty or untruthful; offer too much eye contact, and you'll wear the interviewer out. If you sometimes have trouble with eye-contact balance, work this out ahead of time in an interview practice session with a friend. No eye contact indicates you are uncomfortable. But you don t want to stare at them either. You need to balance this out. If you are in a room full of people, you want to pan your eyes around and make short eyecontact with each person as you are speaking. If it s just you and someone else, then make eye-contact with them when you speak, but glance around too, and then come back to making eye contact again. You can also watch what they do when they speak to you. Do they stare at you the whole time or do they look around and keep coming back to you. They look around and then they come back to you. 10.) Failure to Match Communication Styles It's almost impossible to make a good first impression if you can't communicate effectively with an interviewer. But you can easily change that situation by mirroring the way the interviewer treats you. For instance: If the interviewer seems all business, don't attempt to loosen him/her up with a joke or story. Be succinct and businesslike. If the interviewer is personable, try discussing his/her interests. Often the items on display in the office can be a clue, like a golf trophy or baseball glove, etc. If asked a direct question, answer directly. Then follow up by asking if more information is needed. When you allow the interviewer to set the tone of conversation, this can vastly improve your chances of making a favorable impression. You can put the interviewer at ease and make yourself seem more like him or her by mirroring his/her communication style.

7 But this is not to say that you should imitate them. You need to be yourself, but you want to balance that with the personalities of the people around you so you fit it. Polishing your interview skills can mean the difference between getting the job and being a runner-up -- and runner-ups don't get hired. 11.) Inconsistencies Everything you say on your resume needs to match what you say in the interview. Everything you say to one interviewer in the first interview needs to be consistent with second interview. You need to answer their questions the same way with the same answers. All too often, people say one thing on their resume that conflicts with what they said on their LinkedIn profile. Your linked profile needs to reflect your resume. If your LinkedIn profile says you are looking for jobs stock trading jobs, but your resume says you are looking for financial lending jobs, then interviewers won t know what to make of you and they will think you are just taking stabs at anything that comes along. If this is caught, the severely diminishes your credibility and your chances for the job. Everything you do, say and write needs to come full circle. It all has to be consistent.

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