Primary Care Support England. The National Engagement Team (NET)

Transcription

1 Primary Care Support England The National Engagement Team (NET)

2 Background On 1 September 2015, Primary Care Support England (PCSE) took responsibility for the delivery of NHS England s primary care support services, introducing new arrangements to help create national, consistent services replacing the range of diverse current local arrangements. Through this contract, NHS England s vision is to create modern, efficient, easy to use support services. The National Engagement Team (NET) We recognise that moving to a national delivery model creates a need for locally based support: Account Management The NET provides a dedicated, proactive account management function to help enhance and optimize the end users experience of PCSE services Day to day responsibility for maintaining PCSE s relationships with local end users and associated stakeholders: the face of PCSE Preparation for Transformation: P4T Provide support by engaging with local end users to generate positive interest and successful systems adoption. Explaining what systems are coming when and the benefits to end users. Providing training and guidance on new systems. The PCSE National Engagement Team fulfils this purpose. The team is made up of a Stakeholder Director, 10 Regional Liaison Managers and 35 Local Training Managers. Introducing the NET Director of the National Engagement Team Guy Dickie, Director of the National Engagement Team, leads the NET and provides a point of contact for national bodies and organisations. Regional Liaison Managers We have appointed ten Regional Liaison Managers (RLM). Their role is to link to local and regional statutory bodies as an ongoing point of contact. Our RLMs will provide briefings on forthcoming changes, take feedback on the performance of services locally, make sure that any local problems are understood, and ensure that any appropriate actions are taken. 2

3 The type of organisations these managers would typically work with includes: Local Representative Committee s (LDCs, LMCs, LOCs, LPCs) Clinical Commissioning Groups Regional Offices of NHS England Regional Offices of Public Health England Regional Offices of Health Education England Local Training Managers (s) Our local Training Managers have two roles: 1. Firstly, they are here to deliver the PCSE services that have a local face to face element: a. Face to face checks of identity and document verification that are a part of the Performer s List process; b. Organisation and administration of appeals that are part of the pharmacy Market Entry process. 2. Secondly, they are local resources to help practices adapt to new ways of accessing PCSE services, providing training and support on transformed services. Contacting PCSE The PCSE Customer Support Centre is now your single point of contact for all services. Further details of how to contact them are available on the PCSE website - link. Contacting the NET If you d like to talk to someone about the changes that are planned for primary care support services, or if you re a practice that would like some training and support, contact details for your local NET representatives are provided below. Current list of NET members and their contact details Name Role Area Address Guy Dickie Dir Nationwide guy.dickie1@nhs.net Paul Coppini RLM East of England paul.coppini@nhs.net Lisa Bulbeck Cambridgeshire/ Peterborough lisa.bulbeck@nhs.net TBC Norfolk/Suffolk paul.coppini@nhs.net Leanne Brown Essex Leanne.brown4@nhs.net Julie Nunn Hertfordshire/Bedfordshire julie.nunn3@nhs.net Justine Burns RLM East Midlands Justine.burns@nhs.net TBC Derbyshire/Nottinghamshire/ Chesterfield Justine.burns@nhs.net Lynn Minton Lincolnshire lynn.minton@nhs.net Rob Andrew Leicestershire/Northamptonshire r.andrew1@nhs.net 3

4 debbi e.row nhs.n et a aeysha. tann a@n hs.n et eysha.t ann a@n hs.ne t Paul Coppini RLM London paul.coppini@nhs.net Paul Webber Sonia Mitchell Matt Parsons Ana Da Silva Cheyenne Turner Bromley CCG, Greenwich CCG, Lambeth CCG, Lewisham CCG, Merton CCG, Southwark CCG, Sutton CCG Ealing CCG, Hammersmith & Fulham CCG, Harrow CCG, Hillingdon CCG, Hounslow CCG Barking & Dagenham CCG, Bexley CCG, Havering CCG, Newham CCG, Redbridge CCG, Waltham Forest CCG Camden CCG, City & Hackney CCG, Enfield CCG, Haringey CCG, Islington CCG, Tower Hamlets CCG Barnet CCG, Brent CCG, Central London (Westminster) CCG, Wandsworth CCG, West London CCG paulwebber@nhs.net sonia.mitchell@nhs.net matt.parsons@nhs.net Ana.DaSilva@nhs.net Cheyenne.Turner@nhs.net Robert Ramsden RLM North East robert.ramsden@nhs.net John Burdon Northumberland, Newcastle, Tyne & Wear johnburdon@nhs.net Angela Pownall County Durham, Teeside, Tyne & Wear angela.pownall@nhs.net Tony Grime RLM North West tony.grime@nhs.net Diane Thornton Cumbria diane.thornton@nhs.net Louise Hennessy Lancashire louise.hennessy2@nhs.net Liam Royle Cheshire & Merseyside liam.royle@nhs.net Gemma Lenehan Greater Manchester g.lenehan@nhs.net Gill Appleby RLM South Central gill.appleby@nhs.net Kirsty Adlem Oxfordshire, Buckinghamshire & Milton Keynes k.adlem@nhs.net Linda Oyebisi Berkshire linda.oyebisi@nhs.net Debbie Rowe Hampshire & Isle of Wight debbie.rowe2@nhs.net Claire Horner RLM South East clairehorner@nhs.net Julie Gibson Kent julie.gibson3@nhs.net Grant Foster Sussex grant.foster@nhs.net Aeysha Tanna Surrey - Croydon CCG, Kingston CCG, Richmond CCG aeysha.tanna@nhs.net Jonathan Gore RLM West Midlands jonathangore@nhs.net Gary Turner Shropshire & Staffordshire Gary.Turner@nhs.net Sean Glanfield Rifat Zulfqar Herefordshire, Worcestershire, Coventry, Warwickshire Birmingham, Dudley, Walsall, West Bromwich, Solihull & Wolverhampton Sean.glanfield@nhs.net r.zulfqar@nhs.net Millie Cooper RLM South West millie.cooper@nhs.net 4

5 Tracey Bird Cornwall & Devon Christie Dodge Dorset & Somerset Joanna Berkeley Gloucestershire, Wiltshire & Bristol Susy Ellis Acti ng RLM Yorkshire & The Humber Sophie Meek North Yorkshire Susy Ellis Julie Powdrell West Yorkshire (Calderdale/Kirklees, Bradford, Wakefield & Leeds) South & East Yorkshire (Doncaster, Kingst Upon Hull, Rotherham & Sheffield) 5