Session 4: Effective Governance & Policy Instruments Success Stories. Leslie Vella Malta Tourism Authority Valletta

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1 Session 4: Effective Governance & Policy Instruments Success Stories Tracing Malta s Recent Successes as a Tourism Destination Leslie Vella Malta Tourism Authority Valletta leslie.vella@visitmalta.com

2 Performance Inbound Tourists

3 Performance Tourist Guest-nights

4 Performance Tourist Expenditure (000s)

5 Performance Performance Index 200 Tourists Expenditure ,4 113,2 132,0 143,4 119,7 122,1 155,7 133,8 165,3 142,

6 Ingredients for success Tourism very high on national agenda Cross-party Parliamentary support and commitment ensures continuity Existence of a dedicated Ministry for Tourism and a strong presence in Cabinet Ministry also responsible for Aviation, Industry HR Development and Film Industry Strong Tourism Authority backed by adequate funding, modern legislative framework and professional human resources. The paradox of a country which is the size of a city: complex but not complicated. The distinction between macro and micro is not that clear giving rise to the best of both worlds situations.

7 Policy as a framework Tourism Policy provides the framework which gives a structure to all that we carry out. It ensures that our different actions pertain to a purpose which has a set of clear objectives. It links tourism with the rest of the economy It helps in the setting of a national priorities agenda (eg infrastructure, education, EU funding) by giving a clear voice to tourism

8 Vision to 2030 The Policy is guided by a Tourism Vision which extends to 2030 based on the following three principles: The need to plan and manage visitor numbers by targeting more balanced year round capacities to improve value added and optimize economic returns. The delivery of quality tourism products and services along the entire tourism value chain. Reducing seasonality by attracting off-peak growth.

9 From Vision to Policy There is a clear distinction between Vision 2030 and the Tourism Policy Vision is a medium-term macro-framework based on the three guiding principles. Tourism Policy gives strategic direction for the shorter term, i.e. next 5 years. Implementation process will follow the approved policy via the execution of a Strategic Tourism Development Framework which links with business plans and budget allocations.

10 Four Main Policy Pillars Connectivity: evolving air and sea connectivity in line with developing market trends and requirements Marketing the Maltese Islands: including branding and positioning the destination in a range of core, secondary and new markets on the basis of motivational segmentation aimed at extending destination appeal all year round. Managing the supply side: matching tourism product and service to current and future tourism demands Positioning the island of Gozo as a distinct tourism destination: breaking a small destination into smaller, distinct components to be able to attract different streams of tourism demand.

11 Synergies and Networking Managing tourism in Malta requires a very high level of synergising and networking. Hence the need for interaction with and involvement of: The Ministry for Tourism and the Malta Tourism Authority Government in general The Travel Trade The Airport and Airlines Hotels and Restaurants Travel Agents and Destination Management Companies English Language Schools Scuba Diving Schools Cruise ship operators Tourist Guides Attraction operators including Heritage and Entertainment Civil Society and NGOs

12 Competing Successfully in a Big World In the big world out there, the lion s share of business will always be attracted by the big players. But there is plenty left for smaller destinations, if they know where and how to look for it. At the end of the day, in typical island fashion, it is all about resourcefulness, creativity and adaptability.

13 Competing with Attitude Success in tourism also depends a lot on attitude. You have to recognise your territory s fragility and limitations. But you cannot let such limitations inhibit your attitude!

14 Does size matter? In Malta, we are aware of the fact that our very small size theoretically prevents us from being successful in tourism. But we make up for this shortcoming by thinking big. We do not benchmark ourselves against similarly sized micro-destinations, but against giants like Spain, Italy, Greece.

15 Act Small, Think Big This does not mean that we try to be everything to everyone, but it does mean that we are noticed in those areas on which have focused. Malta has learned to act small but think big. With the right attitude and the right planning, tourism can help small destinations become more known and visited, to generate a greater socioeconomic contribution to the host population.

16 Concluding thoughts Tourism is a growing industry but international growth is not an automatic guarantee for destination success. Being in possession of clear, long-term objectives, establishing adequate institutional synergies and placing tourism high in a country s agenda are important pre-requisites for success. We can only claim real Success when performances are sustained year after year to create the perfect environment for investment, innovation and faith in a destination s tourism industry.

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