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1 INTERNATIONAL TELECOMMUNICATION UNION TELECOMMUNICATION DEVELOPMENT BUREAU Document 001-E 24 February 2009 Original: English 7 TH WORLD TELECOMMUNICATION/ICT INDICATORS MEETING, CAIRO, EGYPT, 3-5 MARCH 2009 SOURCE: Observatory for the greek information society, Greece TITLE: Statistics on ICT use by households and individuals in Greece The experience from the measurement of the eeurope2005 and i2010 action plans

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3 Statistics on ICT use by households and individuals in Greece The experience from the measurement of the eeurope2005 and i2010 action plans Elli Pagourtzi, President of BoD Olga Fotiou, Research Fellow Cairo, 3-5 March th ITU World Telecommunication/ ICT Indicators (WTI) Meeting Presentation Contents 1 2 Observatory s activities The eeurope2005 and i2010 action plans 3 ICT use by households and individuals in Greece 4 The experience from the annual measurements 1

4 Observatory s Role The Greek Information Society Observatory is a non-profit organization under the supervision of the Hellenic Ministry of Economy and Finance Knowledge dissemination Policy Recommendations Measurement Observatory s Activities 1. Extending current measurement activity to establish a more pro-active benefits management process for the Digital Greece strategy 2. Monitoring Digital Greece with some key indicators 3. Defining standards and best practices for Digital Greece 4. Establishing a challenge/support model and making policy recommendations 5. Diffusion of knowledge 2

5 Presentation Contents 1 2 Observatory s activities The eeurope2005 and i2010 action plans 3 ICT use by households and individuals in Greece 4 The experience from the annual measurements The eeurope 2005 and i2010 action plans Revised Lisbon Strategy of the European Union economic growth and employment i2010 initiative as successor to eeurope 2005 Comprehensive strategy for the ICT and media sector Contributes to the renewed Lisbon agenda Single European Information Space Innovation and Investment in ICT research Inclusive European information society i2010 benchmarking framework (April 2006) Annual European Information Society progress report Further developments Successor to i2010 strategy (January 2011) 3

6 Basic characteristics of IS surveys For the measurement of the i2010 indicators 6 nationwide surveys are carried out. Survey to Households and Individuals Survey to Enterprises Survey to Schools Primary and Secondary Education Levels Survey to General Practitioners Market survey regarding the Internet connection cost Survey to Public Services The indicators are classified in 10 section: 1. Citizens Access to & Use of the Internet 2. Access & Use of ICT s by Enterprises 3. Internet Access Costs 4. e-government 5. e-learning 6. e-health 7. Buying & Selling on-line 8. e-business readiness 9. ICT Security 10. Broadband Survey to Households and Individuals Methodology: Telephone research (CATI system) and fully structured questionnaires. Sample: The entire population of Greece between the ages of 16 and 74. Sampling: Random stratified sampling method, with a systematic selection within each stratum among all telephone numbers of households throughout Greece, as follows: The strata used were Greece s 13 regions. The sample corresponding to each region was further allocated on the basis of urbanization. Survey Period: last quarter of 2008 Weightings: Data were weighted per the interviewees gender and educational level. After the weightings, the resulting population was 2,340, compared to the initial sample of 3,176 Statistical errors: Sample Statistical error Total sample: 5966 individuals/households ±1,27 Used the Internet in the last 3 months: 2316 individuals ±2,04 Have Internet access at home: 2348 individuals ±2,02 4

7 Presentation Contents 1 2 Observatory s activities The eeurope2005 and i2010 action plans 3 ICT use by households and individuals in Greece 4 The experience from the annual measurements 5 Observatory s site Citizens access to and use of Computer Percentage of households having access to computer at home Profile of individuals with a computer at home: Men (50%) of young age (16-25: 73%) who have acquired a higher level of education (68%) and live in Athens and urban areas Sample (2008) n=5966 Systematic increase in the position of a computer at home (PC or laptop) is recorded in the last four years % Individuals who used a PC in the last 3 months of 2008 EU 15 69% However, Greece is still below the EU27 average EU 27 Greece 67% 51% 5

8 Citizens access to and use of the Internet Percentage of households having access to the Internet at home Sample (2008) n=5966 Greece Households having access to the Internet, Compound Annual Growth Rate (CAGR) for the last 4 years, is estimated to 17,6% ΕU27 7,7% 17,6% Citizens access to and use of the Internet Percentage of individuals who accessed Internet on average, at least once a week Greece Sample (2008) n=5966 Compound annual growth rate (CAGR) for Greece for the years is estimated more than two times higher than the EU27 CAGR ΕU27 9,2% 23,6% 6

9 Men and Women who access Internet Percentage of men and women regularly using the Internet (at least once a week over the last 3 months of 2008) The rates of males regularly using the Internet are higher than the rates of female users Reasons for using the Internet Men: Online order, purchases of products or services, e-banking and software downloading Women: Job hunting and CV submission Use of Internet based on Age Groups Percentage of individuals regularly using the Internet (at least once a week over the last 3 months of 2008) broken down by age Internet use is reversely proportional to the age of users while the rates of use are decreasing as the age of users is increasing In 2008 a significant increase in the use of Internet is recorded for the age groups of 16-24, and

10 Households having internet access by region Percentage of households having Internet access through regions 56% 44,1% 38,9% 37,5% 36,8% 35% 32,1% 30,3% 30,7% Mean Value =39.4% 26,2% 29,7% 21,6% 25,3% Internet penetration is higher in Athens, urban and tourist regions Significant increase in Internet penetration is recorded in all regions and in particular in Central and West Greece, the Aegean islands and Crete. The % of access has doubled at most of the regions. 19% of individuals using the Internet for interacting with public authorities % of individuals in Greece using the Internet for interacting with public authorities broken down by purpose As the percentage of citizens who access Internet rises, more individuals interact electronically with public authorities % of individuals using the Internet for interacting with public authorities Increasing trend in the rate of individuals interacting with public authorities in Greece in comparison to the EU average 8

11 e-commerce by individuals % of individuals having ordered/bought good or services for private use over the Internet in the last 3 months of 2008 Sample (2008) n=5966 Significant increase in the rate of individuals having ordered/ bought goods or services for private use is recorded in the measurement of ΕU27 Greece Compound annual growth rate (CAGR) for Greece for the years is estimated at 17% ,1% 17% Households with Broadband Connections 67% of households having access to the Internet at home have a broadband connection Significant decrease in PSTN and ISND connections through the four last years The percentage of households with DSL connection has been multiplied almost by 8 times from

12 Inclusion Reasons for not having Internet access at home Measurement only for 2008 Sample n=3618 The lack of skills as a reason for not having Internet access at home is increasing proportionally as the age of the respondents increases (positive correlation with age) Presentation Contents 1 2 Observatory s activities The eeurope2005 and i2010 action plans 3 ICT use by households and individuals in Greece 4 The experience from the annual measurements 10

13 Emerging issues concerning methodology of survey Smaller sample size needed As the percentage of households and individuals having access to the Internet has increased significantly Inclusion of additional age groups Children (8-15) Prospective: Composite Indicator for Quality of Life Indicators from the i2010 benchmarking framework contribute (along with other indicators measured through additional surveys carried out by the Greek Observatory) to the construction of a composite indicator concerning the improvement of quality of life for individuals in Greece. Contribution to Greek Digital Strategy Digital Strategy Aims at the creation of all the necessary conditions for the materialization of a digital leap in terms of productivity and quality of life. Is compatible with European policy for the Information Society i2010. Follows a different, focused to the citizen approach in the planning of the new ICT actions. Completed interventions are designed which are constituted by groups of actions with the code name Action Threads. The outcomes of the IS Household/ Individuals Surveys contributed to: Development of the Greek Digital Strategy for the period Development of action threads focused to the citizens. 11

14 Presentation Contents 1 2 Observatory s activities The eeurope2005 and i2010 action plans 3 ICT use by households and individuals in Greece 4 The experience from the annual measurements Observatory for the Greek Information Society 12

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