Atlas Copco Aftermarket Solutions. Committed to Customer Satisfaction

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1 Atlas Copco Aftermarket Solutions Committed to Customer Satisfaction

2 Overview Reliable, Dedicated, Flexible Atlas Copco Gas and Process is committed to helping customers around the word enjoy sustainable productivity. That s why we offer a full range of highend Aftermarket solutions, using our market-leading manufacturing capabilities (including parts manufacturing) and our internationally recognized engineering expertise. Present in 160 markets worldwide, our Aftermarket products and services ensure your operations continue to run smoothly now and in the future. When it comes to Atlas Copco turbocompressors and turboexpanders, our extensive Aftermarket presence allows us to respond quickly and comprehensively to customer needs. After all, our engineers know the applications and processes used by our customers like no other provider. Decades of expertise and ongoing development go into producing our top-of-the-line Aftermarket products and services. That means we can be there for you around the clock, around the world. 2

3 Our Aftermarket Team Offers You: Superior customer service in more than 160 markets. Customized service provided by engineers who know your applications. Rapid response times when processing your requests. 40 years of global experience and ongoing investment in know-how and technology. Quality spare parts and maintenance options that ensure your processes are always running smoothly and efficiently. Examples of partnerships with satisfied customers around the world. We are constantly enhancing our expertise and our workflows, since that s what allows our customers to achieve the most with their Atlas Copco turbomachinery. To ensure optimal performance, we interact closely with our customers. After all, your goal is also our goal: avoiding downtime and maintaining productivity over the long term. That s why we focus on regular inspections and expert maintenance, and why we provide well-considered suggestions on how running systems can be upgraded and improved. We offer first-class customer service, when and where you need it. Instead of merely reacting with quick fixes, we provide forward-looking customer service that is tailored to support your specific process. 3

4 Our Aftermarket Products Expert Service That Meets Your Needs An original Atlas Copco bearing Installation & Commissioning Looking for a smooth start with your new machinery? Just ask our expert service staff they ll be glad to help. Since they stay up to date on your applications and processes, our specialists can respond quickly and efficiently to your service needs. Our professionals will guide the entire process from start to finish, ensuring that the installation and commissioning meld seamlessly with all other organizational and operational procedures. Reconstruction/Backfitting Having purchased an Atlas Copco turbocompressor or turboexpander, you own a machine that is built to enhance your productivity for 25 years or more. Maintenance & Inspection Proper maintenance is critical for achieving optimal longterm productivity. That s why our flexible service options offer maintenance programs that can be tailored to meet your specific needs. By identifying repairs and overhauls before they re required, we anticipate and reduce downtime. What s more, by ordering spare parts early, we can save you both time and money. Repairs When a repair is necessary, we use the information stored in our comprehensive customer database to ensure a rapid response. Depending on the specifics of each situation, we perform repairs either directly on site, or at one of our specialized Atlas Copco repair shops. Our experts will consult with you in detail to identify the optimal solution, thereby ensuring downtime is kept to a minimum. Reconditioning The experts at your nearest Atlas Copco service facility are right there when it comes to reconditioning your turbomachinery. Naturally, your operations are likely to change over the next quarter century. That s why your Atlas Copco machine can be revamped in a number of ways. Talk to our engineers about the changes you require to maintain or increase the efficiency of your processes. We can submit a detailed reconstruction scheme, including a cost estimate. And of course your machine will be treated as if it were being manufactured for the first time, and will be returned to you with all the expected documentation and a warranty. Vibration and Performance Analysis Vibration and performance analysis has proven to be a valuable tool in the preventive maintenance process. During the analysis, specially trained Atlas Copco engineers examine operational data to predict future performance. The findings either confirm that performance is expected to continue according to preset parameters, or they identify potential shortcomings, signaling the need for corrective measures. When the findings suggest corrective measures are needed, we will gladly work with you to plan repairs, order parts, schedule maintenance or implement other required responses. 4

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6 Our Aftermarket Products and Services Fast and Sustainable Solutions Spare/Replacement Parts: Protect Your Investment Only original Atlas Copco parts can guarantee reliable, long-term operations. We produce the majority of our spare parts in-house, then store critical post-sale information in our extensive product database. That means we have instant access to your equipment specifications, including accuracy grade, material composition and process-specific data. Our staff can then respond quickly and efficiently to your needs, even at short notice. Gas & Process Oils: Only the Best Gas & Process Fluid VG 32 and Turbo Oil Plus (VG 46) allow machines to meet the most strenuous demands posed by today s operating environments thus prolonging the lifespan of your equipment. Both oils were developed and tested specifically for Atlas Copco Gas and Process products. Unlike any other equivalent product on the market, they not only meet key international OEM standards for first-rate performance they exceed them. Phone Support: Instant Service In many cases, a simple phone call can resolve any issue that impacts your operations. Our Atlas Copco specialists are therefore on call to assist you when questions arise. Given their extensive experience servicing Atlas Copco machines on site, our professionals can often suggest a solution on the phone that minimizes downtime and returns your operations to productivity. Field Service In case of malfunction, telephone support is your first point of contact to our customer service specialists. If this doesn t solve the problem, a member of our Aftermarket team will arrive on site to investigate the problem further. With extensive hands-on experience and prior knowledge of your machine s documentation and operational role, they can provide insight on the most effective means for overcoming the malfunction. In addition, our Aftermarket experts undergo ongoing professional training, meaning the solutions they offer are forward-looking and state-of-the-art. 6

7 Did You Know? We Have Special Training Courses for You To ensure that your plant runs smoothly and efficiently, we offer special training courses for your operating personnel. Your employees will learn far more than just the basic characteristics of your machine. Our courses will help them identify and localize malfunctions before they become disruptive. In addition, they will learn what to do in case of severe malfunctions and emergencies. 7

8 Our Aftermarket Solutions Atlas Copco Service Contracts Atlas Copco Gas and Process offers three service contracts, allowing you to choose the plan that best fits your needs. Moreover, our fixed prices will help you keep your maintenance budget within preset limits. So speak with our experts they ll be glad to help you identify the service option that makes sense for your individual process. Inspection Plan Regular diagnostic checks including detailed reports Alerts for maintenance or repair needs Individualized service proposal designed to keep your machine in optimal working condition Documented inspection of all spare parts within your inventory Recommendations for replacement parts Preventive Maintenance Plan Systematic services based on your specific product s user manual Rapid exchange of specified parts Detailed diagnostic report documenting all necessary future measures Documented inspection of all spare parts within your inventory Recommendations for replacement parts Total Responsibility Plan All parts and lubricants All maintenance and repair work Execution of plant-specific service activities relating to your machine (excluding daily maintenance) Automatic implementation of technical advances that improve the performance and prolong the lifespan of your machine Documented inspection of all spare parts within your inventory Recommendations for replacement parts Would you like to know more about the products and services in the Atlas Copco Aftermarket portfolio? Please feel free to contact us (see back cover) we d be glad to help! Customer satisfaction is our ultimate goal. We are there for you. 8

9 Did You Know? We Have Special Financing Models. Atlas Copco Customer Finance provides clearly detailed and customized financing solutions optimized for your individual situation. All options are based on our extensive equipment, industry and financing experience. Please don t hesitate to contact us we d be glad to discuss a plan that allows you to acquire our state-of-the-art machinery. 9

10 Our Expertise in Practice Customer Service Story: OMV Austria In 2005, the petrochemical company OMV Austria urgently needed a new set of Inlet Guide Vanes (IGVs) for their facility in Aderklaa, Tyrol. We were able to respond to the situation immediately, with our team at Atlas Copco Mafi-Trench in the US quickly producing a set of IGVs from archived manufacturing drawings. The parts were shipped to Austria within a week. According to the customer, the speed of our response was a major advantage for their operations. 10

11 Without such a rapid replacement, our efficiency would not have been nearly as good. Josef Mauser, Head of Mechanical Services, OMV plant Aderklaa. 11

12 Our Expertise in Practice 12

13 Customer Service Story: Akzo Nobel In 2005, our long-time customer Akzo Nobel wanted to enhance the capacity of their ethylene oxide plant in Stenungsund, Sweden. Since space limitations on site did not allow for adding new buildings, our service experts suggested revamping one of the plant s crucial components: a GT040 Atlas Copco steam compressor. It was a viable and efficient solution from an experienced partner, said Akzo Nobel project manager Per Gabrielsson. The Atlas Copco team on site showed skill, competence and dedication. Per Gabrielsson, Akzo Nobel project manager. 13

14 Our Service Promise to You The Global Partner With a Local Presence With our extensive Aftermarket infrastructure, we can support you globally wherever you are. Service Center Atlas Copco Mafi-Trench Location: Santa Maria, California, USA Service Center Houston Location: Houston, Texas, USA Service Center Atlas Copco Comptec Location: Voorheesville, New York, USA Service Center Atlas Copco Energas Location: Cologne, Germany 14

15 Service Center India Location: Vadorara, India Service Center Atlas Copco Middle East-OCM Location: Dubai, UAE 15

16 Gas and Process Division Your Contacts Worldwide Headquarters Customer Contact Atlas Copco Energas GmbH Schlehenweg Cologne, Germany Phone: Fax: aftermarket.gap@de.atlascopco.com Austria Atlas Copco GmbH Kompressoren und Drucklufttechnik Phone: aftermarket.gap@at.atlascopco.com Belgium Atlas Copco Compressors Belgium Phone: bga.service@be.atlascopco.com The Netherlands Atlas Copco Compressors Nederland Phone: aftermarket.gap@nl.atlascopco.com Norway Atlas Copco Kompressorteknikk A.S. Phone: aftermarket.gap@no.atlascopco.com North America Atlas Copco Comptec LLC Phone: aftermarket.gap@us.atlascopco.com South America Atlas Copco Mafi-Trench Company LLC Phone: aftermarket.mtc@us.atlascopco.com France Atlas Copco Compressors S.A.S. Phone: compresseurs@fr.atlascopco.com Poland Atlas Copco Polska S.p. z.o.o. Phone: acpoland@po.atlascopco.com Middle East Atlas Copco ME Workshop Phone: aftermarket.gap@bh.atlascopco.com Germany Atlas Copco Energas GmbH Phone: aftermarket.gap@de.atlascopco.com Spain Atlas Copco S.A.E. CT Division Phone: aftermarket.gap@es.atlascopco.com Switzerland Atlas Copco Schweiz AG Phone: aftermarket.gap@ch.atlascopco.com Great Britain Atlas Copco Compressors Ltd. Phone: aftermarket.gap@uk.atlascopco.com Italy Atlas Copco Italy S.p.A. CT Division Phone: aftermarket.gap.ct@it.atlascopco.com India Atlas Copco Ltd. Compressor Technique Phone: info.compressor@in.atlascopco.com China Atlas Copco Trading Co. Ltd. Phone: aftermarket.gap@cn.atlascopco.com Atlas Copco 03/2011 Printed in Germany. B00/000/00/0000