Miami-Dade County has a type 4, E system consisting of seven primary, one secondary and three backup PSAPs as follows:

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1 9.43 MIAMI-DADE COUNTY SYSTEM SUMMARY Miami-Dade County has a type 4, E system consisting of seven primary, one secondary and three backup PSAPs as follows: AVENTURA POLICE DEPARTMENT PRIMARY PSAP The City of Aventura has a primary PSAP located at the City of Aventura Police Department. Direct dispatching is accomplished at this center for law enforcement. Fire and Rescue calls are relayed to via CAD or telephone to Miami-Dade Fire Rescue CORAL GABLES POLICE DEPARTMENT PRIMARY PSAP The City of Coral Gables has a Primary PSAP located at the Coral Gables Police Department. Direct dispatching is accomplished at this center for the Coral Gables Police and Fire Department CORAL GABLES POLICE DEPARTMENT BACKUP PSAP A backup PSAP is located at the Biltmore Hotel. This PSAP is operated only in the event of the failure of the primary PSAP HIALEAH POLICE DEPARTMENT PRIMARY PSAP The City of Hialeah has a Primary PSAP located at the Hialeah Fire Department Headquarters. Direct dispatching is accomplished at this center for the law enforcement, fire, and rescue services for the city MIAMI POLICE DEPARTMENT PRIMARY PSAP The City of Miami has a Primary PSAP located at the Miami Police Department. Direct dispatching is accomplished at this PSAP for all law enforcement services. All other calls are transferred or relayed to the secondary PSAP.

2 MIAMI FIRE DEPARTMENT SECONDARY PSAP A secondary PSAP is located at the Miami Beach Police Department and process all fire and rescue calls for the City of Miami. Callers are conferenced with the City of Miami Police Department call taker if fire or medical services are required MIAMI BEACH FIRE DEPARTMENT BACKUP PSAP A backup PSAP is located at the Miami Beach Fire Department. This PSAP is operated only in event of the failure of the Primary PSAP MIAMI-DADE COMMUNICATIONS CENTER Miami-Dade County has a Primary PSAP located at the Miami-Dade Communications Bureau that is operated by the Miami-Dade Police Department. Direct dispatching for police calls is accomplished at this center for the Miami-Dade Police Department, all other Police departments in the county not listed in this section, and the Miami-Dade Fire and Rescue Department. Other emergency medical service calls are direct dispatched, transferred or relayed as appropriate. Included in the system are twenty-eight municipalities and nine other public safety agencies. The Miami-Dade Communications Center also functions as the back-up facility for: Aventura, Coral Gables, City of Miami, and Pinecrest MIAMI-DADE POLICE DEPARTMENT BACKUP PSAP A backup PSAP is located at the Data Processing Control Center in Miami Dade County and annex building. Combined, this PSAP contains 41 answer point positions fort the backup facilities. In the event of maintenance at the primary center, evacuation, or failure of the primary PSAP this location becomes the primary and is capable of handling the full call volume of the primary PSAP MIAMI BEACH POLICE DEPARTMENT PRIMARY PSAP The City of Miami Beach has a Primary PSAP located at the Miami Beach Police Department. Within the PSAP is the City of Miami s Fire call takers. Direct Dispatching is accomplished at this center for police, fire, and rescue calls.

3 VILLAGE OF PINECREST POLICE DEPT. PRIMARY PSAP The Village of Pinecrest has a primary PSAP located at the Village of Pinecrest Police Department. Direct dispatching is accomplished at this center for law enforcement services. Fire and Rescue calls are relayed via CAD/telephone to Miami-Dade Fire Rescue SYSTEM MANAGEMENT The responsible fiscal agent is the Board of County Commissioners. The Miami-Dade County Office of Management and Budget provides fiscal management. City of Aventura Primary PSAP The City of Aventura Police Department under the management of the Chief of Police operates the City of Aventura Primary PSAP. Coral Gables Primary PSAP The City of Coral Gables Primary PSAP is operated by the Coral Gables Police Department under the management of the Chief of Police. Hialeah Primary PSAP The City of Hialeah Primary PSAP is operated by the Hialeah Police Department under the management of the Police Chief. Miami Primary PSAP The City of Miami Primary PSAP is operated by the Miami Police Department under the management of the Chief of Police. Miami Secondary PSAP The City of Miami Secondary PSAP is operated by the Miami Fire Department under the management of the Fire Chief.

4 Miami Beach Primary PSAP The City of Miami Beach Primary PSAP is operated by the Miami Beach Police Department under the management of the Chief of Police. Miami-Dade County Primary PSAP The Miami-Dade Police Department Communications Bureau under the management of the Miami-Dade Police Department Director operates the Miami-Dade County Primary PSAP. Village of Pinecrest Primary PSAP The Village of Pinecrest Police Department under management of the Chief of Police operates the Village of Pinecrest Primary PSAP INTERLOCAL AGREEMENTS The Miami-Dade County E9-1-1 system has selective routing thereby eliminating all central office overlaps with adjoining counties. There is no specific requirement for an interlocal agreement. TABLE DADE COUNTY SYSTEM DEFINITION Aventura Police Department Primary PSAP Aventura Police Department Number of Answering Positions 6 Police and Fire Emergency and Non-Emergency Total Staff 15 Operators, Manager 1 16 Channel Number of Instant Playback Recorders 6 TCS/Commtech Incoming Lines 12 Transfer Lines 12 TDD 6

5 Coral Gables Police Department Primary PSAP Coral Gables Police Dept Number of Answering Positions 11 Primary/4 Backup Police and Fire Emergency and Non-Emergency Total Staff 32 Operators, 5 Supervisors 2 14 Channel Number of Instant Playback Recorders 11 Primary/4 Backup XT911 System Incoming Lines 12 (911), 23 (Admin) Transfer Lines 23 TDD 11 Primary/4 Backup Hialeah Police Department Primary PSAP Hialeah Police Dept. Number of Answering Positions 9 Primary/6 Backup Police and Fire Emergency and Non-Emergency Total Staff Channel Number of Instant Playback Recorders 9 Primary and 6 Back-up West-Intrado Incoming Lines 15 (911), 15 Admin Primary 12 (911), 12 Admin - Backup Transfer Lines 15 Primary, 12 Backup TDD 9 Primary/6 Backup

6 Miami Police Department Primary PSAP City of Miami Police Dept. Number of Answering Positions 38 Police Emergency and Non-emergency Total Staff Channel Number of Instant Playback Recorders 38 XT911 TCS Commtech Incoming Trunks 44 combined with the secondary PSAP Transfer Lines 44 combined with the secondary PSAP TDD 38 Miami Fire Department Secondary PSAP City of Miami Police Dept. Number of Answering Positions 14 Fire Emergency and Non-Emergency Total Staff 25 Operators, 5 Supervisors 2 Number of Instant Playback Recorders 14 TCS Incoming Trunks 14 (911), 8 (Admin), 4 (Supervisory) Transfer Lines 8 TDD 14

7 Miami Beach Police Department Primary PSAP City of Miami Beach Police Dept. Number of Answering Positions 12 primary/7 backup Police and Fire Emergency and Non-Emergency Total Staff Channel Number Instant Playback Recorders 12 primary/7 backup Viper West/Intrado Incoming Lines /10 Admin Transfer Lines 10 TDD 12 primary/7 back up Miami-Dade Primary PSAP Miami-Dade Communications Center Number of Answering Positions 103 (including back-up facility) Police and Fire Emergency and Non-Emergency Total Staff 115 Call Takers, 90 Dispatchers 16 Supervisors Channel Number of Instant Playback Recorders 103 West-Intrado Incoming Trunks 55 Transfer Lines 17 TDD 103

8 Village of Pinecrest Primary PSAP Village of Pinecrest Police Dept. Number of Answering Positions 2 VOIP Total Staff 10 1 Nice, 7 Channels Number of Instant Playback Recorders 2 West-Intrado Incoming Lines 3 Transfer Lines 3 TDD 2 TABLE MIAMI-DADE COUNTY CALL HANDLING AGENCY METHOD VEHICLE City of Aventura Police Department Primary PSAP City of Aventura Police Dept. Direct Dispatch Radio Miami-Dade Fire/Rescue Dept. Call relay CAD/One Button speed dial Coral Gables Police Department Primary PSAP Coral Gables Police Dept. Direct Dispatch Radio Coral Gables Fire/Rescue Dept. Direct Dispatch Radio Hialeah Police Department Primary PSAP Hialeah Police Dept. Direct Dispatch Radio Hialeah Fire/Rescue Depts. Direct Dispatch Radio Miami Police Department Primary PSAP Miami Police Dept. Direct Dispatch Radio Miami Fire/Rescue Dept. Call Conference 11 Lines

9 Miami Fire Rescue Secondary PSAP Miami Fire/Rescue Dept. Direct Dispatch Radio Key Biscayne Direct Dispatch Radio Miami Beach Primary PSAP Miami Beach Police Dept. Direct Dispatch Radio Miami Beach Fire/Rescue Dept. Direct Dispatch Radio

10 Miami-Dade County Primary PSAP Bal Harbor Village Police Dept. Direct Dispatch Radio Bay Harbor Islands Police Dept. Direct Dispatch Radio Biscayne Park Police Dept. Direct Dispatch Radio Cutler Bay Police Dept.* Direct Dispatch Radio Doral Police Dept. Direct Dispatch Radio El Portal Police Dept. Direct Dispatch Radio Florida City Police Dept. Direct Dispatch Radio Golden Beach Police Dept. Direct Dispatch Radio Hialeah Gardens Police Dept. Direct Dispatch Radio Homestead Police Dept. Direct Dispatch Radio Indian Creek Police Dept. Direct Dispatch Radio Key Biscayne Police Dept. Direct Dispatch Radio Medley Police Dept. Direct Dispatch Radio Miami-Dade Police Dept. Direct Dispatch Radio Miami Gardens Police Dept. Direct Dispatch Radio Miami Lakes Police Dept.* Direct Dispatch Radio Miami Shores Police Dept. Direct Dispatch Radio Miami Springs Police Dept. Direct Dispatch Radio Miccosukee Police Dept. Direct Dispatch Radio North Bay Village Police Dept. Direct Dispatch Radio North Miami Police Dept. Direct Dispatch Radio North Miami Beach Police Dept. Direct Dispatch Radio Opa-Locka Police Dept. Direct Dispatch Radio Palmetto Bay Police Dept* Direct Dispatch Radio South Miami Police Dept. Direct Dispatch Radio Sunny Isles Beach Police Dept. Direct Dispatch Radio Surfside Police Dept. Direct Dispatch Radio Sweetwater Police Dept. Direct Dispatch Radio Virginia Gardens Police Dept. Direct Dispatch Radio West Miami Police Dept. Direct Dispatch Radio Florida Highway Patrol Call Transfer One Button Speed dial Miami-Dade Fire/Rescue Dept. Direct Dispatch Radio

11 Through consolidation, the Miami-Dade Fire & Rescue Department covers all calls for service in unincorporated Miami-Dade County and all cities listed under the Miami-Dade County Primary PSAP. *Via contractual agreement with the Miami-Dade Police Department for police coverage. Village of Pinecrest Police Department Primary PSAP Village of Pinecrest Direct Dispatch Radio Miami-Dade Fire/Rescue Dept. Call relay CAD/One Button speed dial