Transforming Sales Teams

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1 Transforming Sales Teams Use gamification to increase performance & retention Arcade connects your employees together through a powerful platform that drives workplace engagement and recognition. Through exciting gamification with actionable insights, Arcade enables your managers to empower your employees to do their best at work every day. Set up a demo at workplacearcade.com Arcade 2018

2 The Road to One Million Happy Workers For over 3 years, I worked as a minimum wage retail sales person across several different companies. Each time I joined a new job, I was initially engaged and high performing. After a few months however, I would eventually get bored leave for another opportunity. That all changed in my last job - I had a manager that flipped the script. Every day, he engaged our team with contests, recognition, and more. Our team quickly became the highest selling store nationally, and I stayed with that company for over 3 years! I decided to start Arcade in order to help organizations scale the kind of leadership my last manager had. Arcade is a platform for retailers that enables your management to empower your employees, helping them to be higher performing and stay with their company for longer. We are on a mission to help businesses empower more than 1 million happy workers, because happy employees make for very happy customers! In the following pages, we ve shared a bit about our company and how we help transform workplaces into great places to work. I hope you enjoy! DAVID Dave Cherrie, CEO & Co-Founder Increase in sales revenue 10 Arcade s scoreboards made our sales games front of mind for our team. We grew sales by 10% within 3 months. David Rengifo Owner, Elite Wireless Set up a demo at workplacearcade.com Page 2 Arcade 2018

3 Gamify your salespeople Increase sales performance Reduce employee turnover Maximize productivity Arcade is proven solution that enables managers to empower employees through gamified contests and more to increase their performance & retention. Run exciting contests Recognize greatness Turn any activity or sales quota into engaging contests that excite your employees. Keep your salespeople happy with instant recognition of great performance. Smarter spiffs What s inside Take your incentives to the next level with digital points and streamlined rewards. Product Features & Problems Solved Collaboration Sales Engagement Rewards and Incentives Companies Using Arcade & Results Page 4 Page 4 Page 5 Page 6 Page 7 Integration & Roll-out Overview Page 9 Set up a demo at workplacearcade.com Page 3 Arcade 2018

4 Collaboration & Communication Connect Your Teams, Easily. It's time to move away from chat tools that weren't built with retailers in mind. Arcade offers instant chat and messaging in a format that's easy to manage. Easily create private group chats across stores Implement enterprise friendly permission controls Share images and files to get work done We use sentiment analysis to give you a sense of morale, productivity, and more. See who communicates with whom and how often! The fastest way to implement a communication solution in your business Provide a fun place for employees to share wins Securely message members across the organization Announce important messages, ing all users Share relevant updates with teams Instantly add new employees Set up a demo at workplacearcade.com Page 4 Arcade 2018

5 Sales Engagement Use Gamification to Boost Your Sales Join thousands of other leaders whoʼve made the quick switch to Arcade - a platform that engages your team to be more productive in the workplace. Run sales contests, bounties, and tournaments Turn goals and KPIs into fun games Remind everyone to reach their targets Easily see who is on-track, off-track and know where to send help. Built for modern sales leaders Run monthly, weekly, and daily contests Create game types for all kinds of employees Foster healthy competition and team collaboration Easily identify and engage top performers Recognize employees daily for great performance Set up a demo at workplacearcade.com Page 5 Arcade 2018

6 Rewards & Incentives Offer Employee Rewards That Deliver Results Whether you're lacking an employee rewards program, or your existing program isn't working, Arcade is ready to help. It's a drop-in modern rewards program that measurably lifts sales and improves staff retention. Employees can earn relevant and meaningful rewards Tie rewards to custom goals and KPIs Easy control and instant fulfillment of rewards Virtual tokens make it easy for employees to purchase the rewards they care about. $5 Starbucks Credit The easiest way to lift performance and lower turnover Cost 500 Add custom rewards instantly Cost $50 Visa Giftcard 5,000 Avoid having to purchase giftcards at the store Cost $100 Carnival Cruise 10,000 Maximize the effectiveness of incentives Cost $15 Uber Credit 1,500 Directly reward individuals for performance Offer 100s of choices your employees will love Set up a demo at workplacearcade.com Page 6 Arcade 2018

7 Customer Success Story Facts ~200 Sales People Industry Wireless Retail Size 50+ Store Locations Arcade s dynamic rewards system helped MetroPCS increase sales by 5% Arcade helped leading wireless provider PCS Partners improve customer experiences and increase store performance. PCS Partners operates over 60 wireless retail stores across Georgia, Florida and South Carolina. Every store must compete for a share of the 95% of Americans who own a cell phone, most of whom will not hesitate to switch retailers in pursuit of the best possible customer experience. This fierce competition offers PCS Partners a unique challenge: motivating front-line staff to consistently perform at the highest level. If a customer doesn t get the perfect experience, they re not going to come back, says Tye Stahly, Operations Manager at PCS Partners. The company believes customer dealings with front-line sales associates and managers are the key to their success in the wireless retail industry. PCS Partners faced the challenge of how to motivate the necessary level of performance among front-line staff. With tight profit margins across the pre-paid wireless industry in particular, the company also needed to achieve this goal without increasing staff overhead. PCS Partners had previously been using GroupMe for communication between staff. It was very bland, very boring, says Tye Stahly, Operations Manager at PCS Partners. Arcade replaced GroupMe s basic communications functionality with a fully developed social-media style experience. Stahly says employees rapidly adopted the new platform. They got excited about posting, they got excited about sending messages, and excited about using it, so the interactivity and the participation rate that we ve had has really gone up. Sales revenue increased 5% at PCS Partners stores using Arcade. Sales revenue has also been more consistent, lifting the baseline and reducing peaks and valleys. The company attributes these result to Arcade s overall impact on staff performance and engagement, which has helped drive an industry-leading level of customer experience across its 60+ store locations. Ways Arcade Helped Engaged store associates with daily on-the-spot sales challenges Increased engagement in team comms. with the gamified social feed Increased the choice of incentives for employees, streamlining costs. 5 Sales revenue uplift Set up a demo at workplacearcade.com Page 7 Arcade 2018

8 Customer Success Story Facts Est. in 1979 Industry Furniture Retail Size 30+ Store Locations National furniture retailer sees a 12.7% increase in sales revenue. Arcade helped Snooze outperform franchise stores in sales revenue, bucking historical trends. One of Australia s first bedroom specialist retailers, Snooze now has store locations in every Australian state. Snooze has operated for over 40 years, and must constantly innovate in response to changes in the market. By adopting Arcade, Snooze wanted to motivate high performance among its sales staff, create a culture of peer recognition, and encourage employees to share and apply best practices across the entire business. Snooze operates 30+ store locations nation-wide. At this size, Snooze faces a number of challenges that come with running a large network of stores. They needed a way to ensure its employees were engaged, empowered, recognized, and connected across multiple store locations. They decided to try Arcade. To measure the Arcade effect on stores, company owned stores using Arcade were compared with franchise owned stores not using Arcade (control units) on two key performance indicators: (1) Same-store Sales and (2) performance to budget. During the 16-week test period, staff frequently used Arcade to communicate between stores, swap ideas and inspiration, and gather information about new products. Staff also used Arcade to track sales and engage in friendly competition, while also leveraging Arcade s inbuilt employee recognition tools. These factors helped create a sales and performance-focused culture that contributed to a boost in same-stores sales and improved performance to budget across stores using Arcade. Same Store sales increased by 12.7% at stores using Arcade. In contrast, stores not using Arcade experienced a drop in sales over the same period. Prior to using Arcade in the business, franchise stores outperformed company stores by a monthly average of $6,563 towards sales budget. Once company stores started using Arcade, they outperformed franchise stores by a monthly average of $5,514 towards sales budget. Ways Arcade Helped Arcade fostered staff recognition at both manager and peer level Instant chat tool helped staff connect & share knowledge across store locations. Arcade made reaching sales goals a fun & rewarding game-like experience. 12 Increase in samestore sales revenue Set up a demo at workplacearcade.com Page 8 Arcade 2018

9 Try Arcade Today Setting up your Arcade is easy Here s a high level overview on what it takes to launch Arcade within your organization. Every customer is supported by a dedicated Arcade manager, driven to help your team succeed. Setup & kick-off meeting Launch Arcade to your team Evaluate for days Arcade works on all major platforms browsers and devices, including phones and desktops. Arcade is labor-law compliant. Supercharge your Arcade with an integration We integrate with any POS, CRM, or wherever you track KPIs. Arcade integrates with your system directly, allowing your employees to see their tasks / KPIs in realtime. We integrate with all major POS and CRMs. Ready to improve the profitability of your stores? Schedule a time with us today. Set up a demo at workplacearcade.com Page 9 Arcade 2018

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