SoftRadio Console & Radio Management

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1 SoftRadio Console & Radio Management Function and features of the SoftRadio application Testadvance pty/ltd Rev. A.01 6/08/2015

2 Contents 1. Introduction The SoftRadio RMS Modular design, distributed intelligence The SoftRadio Console... 7 Core functions... 9 Basic operation of a radio-call SoftRadio Help function Key settings SoftRadio Virtual Control Heads SoftRadio Options & Add-ons SoftRadio CrossPatch GroupSend Receive Diversity Diversity Voting Radio Call Options and CallLog Selective Calls & Speed Dial Local CallLog and Tone Decoder PhoneConnect (PSTN, GSM/3G, SIP) I/O Control for remote I/O ports Productivity Enhancements MapView VoiceLog SoftRadio StatusLog & ObjectLog IP-RoIP Networks SoftRadio System Administration Copyright testadvance pty/ltd Page 1 of 21

3 1. Introduction Many organisations rely on two-way radio to communicate with users that are beyond the reach of telephone and IT-Networks. Radio networks often need to distribute base-radios geographically to provide the required coverage. This places limitations on how they can be accessed, and by whom. In other cases, multiple base-radios may be co-located to provide the required access and capacity. Yet this can limit RFperformance and coverage. Repeaters are often used to extend coverage, but have limitations of their own. With Radio-over-IP (RoIP), radios can be connected via IP-Networks (LAN, WAN or the Internet). Users can access radio-communications from devices such as a PC or laptop. Operators or dispatchers no longer need to physically access a radio to use it. With RoIP, radios become in effect nodes that can be distributed geographically without the typical limitations of access and control. While coverage and capacity are traditionally predominant concerns, operations increasingly need to consider how efficiently and effectively information can be processed. After all, extracting relevant information, and making and communicating decisions is the fundamental purpose of communicating in the first place. Operators need to be able to aggregate information from a variety of sources, and process information effectively and efficiently a crucial aspect of informed and timely decision making. Figure 1 Example integrated SoftRadio Radio Management System Radio-communications cannot be simply plugged in to other systems. Information needs to be extracted before it can be utilised. Only once it is understood can a decision be made, and the outcomes of that decision communicated to the recipient. Yet extracting and consolidating information from communications is not an efficient use of resources. Operators should be able to focus on those areas and tasks that deliver the greatest returns to the organisation deciding and informing. It stands to reason that the value a radio network delivers is determined by how well it enables operations to utilise information. As no two operations or work-forces are the same, a radio network is most costeffective where it can be managed and used in a way that fits that specific organisation s needs, objectives and constraints. Now and in the future. Copyright testadvance pty/ltd Page 2 of 21

4 The SoftRadio Radio Management System (RMS) allows organisations to implement a radio network that best fits their needs and circumstances. Operators and users in turn can focus on the core tasks of exchanging and using information. Information is clear and functional, and only as complex as needed. Radio communications can be accessed from a PC anywhere within the organisation. Radios can be located to optimise both coverage and capacity. Existing radio-assets and infrastructure con be integrated, and their useable life-span extended. RMS functions can be used, allocated and added as and when needed. For example operators can be given access to embedded applications such as voice-logs and non-radio channels such as VoIP phone. Common applications such as and office tools are available on console. Clear, concise information Efficient & effective Situational Awareness Figure 2 Focussing on information and situational awareness By providing such a high degree of fit and evolve-ability, SoftRadio furthers functional integration. Fitting, in other words sensible levels of integration furthers operational awareness. For example operators can view information across the radio-network, and monitor and share work-loads with their peers. Supervisors and managers can as needed monitor the radio-network from their own PC. Organisations in turn can incorporate radio and non-radio systems under one, common operational structure. SoftRadio RMS operates on standard Windows PCs, for example a desk-top, touchscreen, laptop or tablet (Windows XP, 2000, Vista or Win7/8). Using commonly available devices and technology is very costeffective, simplifies maintenance and delivers versatility. Operation requires little more than common PC skills. Radios and devices are nodes on an IP-network, and administration, troubleshooting and maintenance can be done in collaboration with an organisation s IT department. SoftRadio is inherently robust. As it does not rely on a central or platform SW, there is no single-point-offailure. If one node goes down, all other nodes can continue to operate. Copyright testadvance pty/ltd Page 3 of 21

5 2. The SoftRadio RMS SoftRadio is a modular Radio Management System (RMS) applying the principle of distributed intelligence and processing. SoftRadio does not require a central platform. Each console and each device-node can operate independently of others. Radio users Radio resources Extended Network Local Network Internet/ WAN Operator Consoles System Admin/Applications Figure 3 System concept At the core of a SoftRadio system or network is the RoIP channel. A RoIP channel is created by attaching a two-way radio to an IP-Network via a RoIP Interface Unit (RIU) at one end, and a Windows PC with a SoftRadio console application at the other end. Both are in effect nodes on an IP-Network. The SoftRadio console incorporates the system intelligence needed to manage communications with a node, be it a radio or other applicable device. The console device panel provides the operator with status information and control functions such as. PTT. The soundcard in the PC provides the analogue/ digital conversion of the analogue audio signal and the console application manages the transport over IP. At the radio end, the RIU converts the analogue signals from and to the radio into IP-data, and vice versa. AUDIO & PTT RoIP Interface Unit (RIU) AUDIO & PTT SoftRadio Console Windows PC IP (LAN/WAN) Radio & Interconnect Figure 4 Radio channel over IP Copyright testadvance pty/ltd Page 4 of 21

6 SoftRadio RIUs are available in general-purpose, radio-specific and special-purpose configurations. Generalpurpose RIUs connect Audio/PTT from any two-way radio via RoIP. Radio-specific RIUs allow to control a radio via an interactive replica of a radio s control head on the console, the Virtual Control Head (VCH). Device Panel & VCH Figure 5 Radio/RIU with VCH Radio channels can be simply added by adding a radio and RIU to create a new radio-node. The new radionode is made available to the consoles via a simple update to their configuration files. Similarly, additional consoles, or operator-nodes are readily added. In the SoftRadio system, each node (RIU, console or other relevant SoftRadio device) is identified by a unique ID, up to a total of 240 in a standard system. Primary Analogue and TETRA Network Second TETRA Network Location E.g. Remote Airband Radio Radio Server Primary Local LAN Subnet (UDP) Intra-network (TCP) Inter-network (TCP) Internet/ WAN Network Repeater SoftRadio Operator Consoles SoftRadio Network Monitor Figure 6 Building and expanding a RoIP Radio Network A SoftRadio network can also be extended geographically, for example to make use of another site s LAN, to locate radios across a corporate WAN, or even to access remote radios via the Internet. SoftRadio network devices are used as building blocks. Copyright testadvance pty/ltd Page 5 of 21

7 Operations can for example start with a simple core application and expand this network over time, integrating other networks and locations as and when feasible. SoftRadio network devices also allow organisations to retain and extend the use of existing assets. (Described in detail in Section 11) SoftRadio RMS further allows to add functionalities beyond basic radio-communications, such as applications for remote-control, logging, task-management, and system administration. SoftRadio s modular design allows to add these functionalities as and when it makes operational and indeed financial sense. Examples include: Migrating to new radio-formats or technologies while keeping existing radios in operation Adding functions such as CrossPatch, GroupSend, Selective Calls and Diversity Voting Adding system-wide applications such as voice-logging, activity management or mapping Adding system-administration tools to the growing network SoftRadio allows to add functionalities and capabilities in a manner that fits with the operational needs and constraints, such as time and budget. As the intelligence is distributed within the system, adding capability requires no system-wide upgrades or major re-configuration: Console Add-ons are added to one or more consoles as options, the additional functionality is seamlessly integrated in the console s standard device panel Radio applications are added when and where needed, and only the affected consoles or devices may require an incremental upgrade, e.g. adding the RSSI capability to the selected RIUs System applications are typically added at a central location, and any front-end console functions or device-panels are again seamlessly integrated 3. Modular design, distributed intelligence Radio-communications are used to provide the timely exchange of information. While this may seem obvious, the value gained from radio-communications depends on that organisation s unique needs, objectives and constraints. It stands to reason that the overriding goal must be to provide the best balance between capabilities (needs, objectives) and constraints (budgets, schedules, resources, infrastructure etc.). Future needs, for example from growth and new technologies also need to be considered. As organisations evolve, so too must radio infrastructure and operations be able to evolve. Achieving optimal fit and hence cost-benefit, requires more than meeting current technical and organisational requirements. It also requires the ability to work towards the organisation s context and objectives and how they influence cost-benefit. And as no technology or organisation can stand still, a truly fitting solution is designed with the foresight and flexibility to support future needs. SoftRadio s modular Radio Management System (RMS) brings together proven, cost-effective devices and technology with purpose-built RMS modules. Customers can configure their own fitting RMS from a portfolio of modules. Minimal upfront engineering is required, providing a high level of confidence that requirements are met within a defined budget and schedule. Operations can configure and reconfigure the system themselves, without needing to change the system-architecture. Organisations can maximise use of existing assets, better mitigate risks, and further security of investment and long-term ROA. Copyright testadvance pty/ltd Page 6 of 21

8 Client Operations SoftRadio RMS Console Core Functions Radio Nodes System Applications Console Front-Ends VoiceLog Object & Status Log Server Applications System App s & Admin Console Nodes Internet/ WAN Network Building Blocks CallOptions CrossPatch GroupSend Console Add-Ons Diversity Voting (RSSI) MapView (GPS Data) Network Repeater & Radio Server Figure 7 Overview SoftRadio Modular RMS 4. The SoftRadio Console SoftRadio is a Radio Management System (RMS) with distributed intelligence. Each SoftRadio console includes all the system intelligence needed to manage communications. No platform SW is required and hence no single point-of-failure exists. Each console has the same fundamental capability. Consoles operate independently of each other, ensuring reliability and realising cost-efficient redundancy. Node management is simple, flexible and robust via simple, distributed configuration files. This makes it very easy to allocate and re-allocate resources, add devices or upgrade to new radio types. SoftRadio is inherently robust. If one node goes down, all other nodes continue to operate fully. SoftRadio allows to quickly mitigate a node failure, e.g. by patching calls to other radios, or by taking over calls from a down console. SoftRadio is simple and intuitive to use. Operators can configure the console to best fit their specific context and preferences, furthering productivity. The Radio-over-IP (RoIP) backbone makes best use of existing IT- infrastructure and allows greater integration with operations. SoftRadio supports a range of add-ons, options and integration with non-radio communications and applications. SoftRadio runs on a Windows PC, touchscreen, laptop or tablet (Windows XP, 2000, Vista or Win7/8) no specialised terminals are required. Standard off-the-shelf devices are very cost-effective, easy to maintain and highly versatile. Operation requires little more than common PC skills. Organisations can easily configure which other applications operators can access on their console, e.g. a VoIP telephone system. The Copyright testadvance pty/ltd Page 7 of 21

9 SoftRadio console is available in two versions. A SoftRadio XL console can manage a maximum of 30 devices which can be organised in tabs. The SoftRadio standard version handles up to 8 devices. Communication External PTT AUDIO ON PTT IN (Mic) OUT (Spkr) Radio 1 Radio 2 Figure 8 End-to-end communications using SoftRadio console (Audio/PTT) With RoIP, a communications channel is created by attaching a two-way radio to an IP-Network via a RoIP Interface Unit (RIU) at one end, and a Windows PC with a SoftRadio console application at the other end. The SoftRadio application creates a device panel on each console. Each radio or node has its own panel within the device panel. All operators on all consoles can view and monitor the status of each radio or node they have been granted access to. Which nodes can be accessed can be configured individually for each console, in groups of consoles, or system-wide. Nodes that are not configured are simply not displayed. Console commands are executed via a mouse-click, hot-key, touchscreen, or combinations thereof. SoftRadio XL (vertical layout) Example Virtual Control Head (Motorola MTM5400, Kenwood NX720/820) Figure 9 Example of SoftRadio XL device panel with tabs and a VCH Copyright testadvance pty/ltd Page 8 of 21

10 The device panel provides status information for all radio and other device nodes on the network. Each console receives real-time updates such as incoming and waiting calls, as applicable alarms, and other information. Each operator can take an incoming call and send on any radio they have access to. Activities of other operators such as a PTT are displayed across the consoles on the system. For example when one operator is using a radio to send, this radio is locked for other users until the transmission is complete. Operators can configure the layout and display of information to suit their needs and preferences, furthering situational awareness. Figure 9 shows different device panel configurations, and a Virtual Control Head for a Motorola MTM radio. Incoming audio is available to all operators simultaneously and any operator can take an incoming call. Operators can select whether to listen a radio via the green speaker button. Operators can monitor certain radios, such as Air Traffic Control, or supervisors can monitor radio traffic to redeploy resources as needed. Audio can be turned on or off at any time, for example to mute monitored radios when taking a call. Audio is captured and reproduced using internal or external soundcards recognised by Windows. This provides a high level of flexibility. For example a dispatcher with a stereo headset can monitor incoming radio calls on the left channel, while maintaining a phone conversation on the right channel. Commercial high-end soundcards with equalisers and filters can be employed to improve audio quality. Outgoing audio is by default not reproduced across the operator consoles operators cannot hear what other operators are transmitting. There is the option in the set-up to allow operators to hear the outgoing audio from other consoles. This can be useful where operators are distributed across different locations. A SoftRadio XL console allows one operator to handle up to 30 radio-communications simultaneously. In a network with more than 30 radios, different operators will typically handle different groups of radios on different consoles. SoftRadio XL allows to organise each group of radios on each console. This allows for example operators to share workloads across groups as no hard boundaries need to be implemented. Or if needed, consoles can be limited to access only nodes within the designated group. For smaller networks, or networks with heavy traffic on fewer radios, the SoftRadio standard version handles up to 8 devices. Node management is simple, flexible and robust. Console access is configured using an.ini -file that includes the ID, IP-Address and network access (UDP/TCP) of the nodes..ini files are created via a utility supplied with SoftRadio. Suitably trained system administrators can edit.ini files remotely using a simple text-editor. Nodes are readily changed, reconfigured, added or removed, simply by editing the file. Examples may be adding radios, maintenance, or for situational re-deployment of resources. SoftRadio also provides Virtual Control Heads (VCH) for many radio types. A VCH allows to control a remote radio using an interactional replica of the radio s control head displayed on the console. SoftRadio also supports a range of add-ons and options that enhance functionality and productivity of the RMS. These can be added as, where and when needed. VCH, add-ons and options are described in subsequent sections. Core functions Figure 10 shows a SoftRadio XL device panel for 3 connected radios, three tabs (groups of nodes/devices) and a basic device panel. The device panel is configured with a single speaker button, a wait button and the PTT button. The caption bar displays the name allocated to the radio or node. The channel number field displays information from the radio s front panel. Typically the selected radio channel is shown, but the content displayed can be customised for a range of radio models. Copyright testadvance pty/ltd Page 9 of 21

11 Speaker Button 561 GM1280 Group Tabs Motorola GM380 Caption Bar Test Motorola MTM700 Yellow Wait Button ACTIVE Radio Channel/Info Field Send Button (PTT) Figure 10 Basic device panel functions Basic operation of a radio-call Receiving - Incoming audio A yellow caption bar indicates that audio is being received on the radio (Squelch in the RIU has opened). Activating the speaker button activates the audio output on the selected device, for example a headset. Sending (PTT) To send, the operator selects a radio and presses PTT. The currently selected radio is shown by the red arrow. PTT can also be executed via the spacebar on the keyboard, an assigned hotkey, or an external PTT device such as a foot-switch. PTT is active Mic is open Squelch is open on RIU Audio Output is active on PC Sending Receiving Another console Sending (PTT) radio is locked When one operator sends, other consoles are blocked from sending on that radio. The caption bar for that radio is highlighted in orange indicating that an operator one another console is sending on that radio. The operators on the other consoles can still listen to the received audio by selecting the green speaker button. Selective call Figure 11 Receving and sending via the device panel A blinking green colour on the caption bar of the radio indicates that a selective call is being received. Copyright testadvance pty/ltd Page 10 of 21

12 PTT active on other console Selective call incoming Radio locked for sending Selective Call Figure 12 Locked radio and selective call on the device panel Call waiting / resend Either a wait or a resend function can be displayed in the device panel. Which is active is selected in the settings menu. The wait function allows an operator to put a call on wait. An audio signal is sent to the caller indicating the operator/dispatcher is busy. The wait on that specific radio appears on all consoles. A second operator can take the call and the call passes from the first console to the one taking it over. The resend button will re-transmit the last message transmitted on that radio. Call waiting Resend last message Call waiting Resend Figure 13 Call waiting and resend on the device panel SoftRadio Help function SoftRadio includes an extensive Help function within the application. The Help tool includes a wide range of information, from basic operations to advanced settings. It allows beginner operators and users to be productive faster and operators can continue to improve their skills on-the-job. Key settings SoftRadio provides a wide range of settings that allow operators and administrators to configure consoles to best suit their work-processes and structures. Each console can be configured individually, in groups or system-wide. Settings can be locked to the user as needed. Depending on the configuration of SoftRadio installed on the console, options may be listed here (as shown in the above example Edit Cross-Patch options in the left image, and Radio call list in the right image). Copyright testadvance pty/ltd Page 11 of 21

13 Settings Figure 14 Settings Menus Under main settings, operators can select the following: Glue windows together makes adjacent SoftRadio windows stick to each other so that they can be moved as one, useful when rearranging multiple Virtual Control Head or options panels Settings for any installed options, for example as shown here editing CrossPatch settings Select Devices select which devices to be shown in each tab (SoftRadio XL) The reproduction of audio is a vital function for any operator console. SoftRadio makes use of the flexibility in Windows and PC sound devices to provide various options as shown in Figure 15. Audio / Speaker settings L/R speaker button (two audio channels) & volume control Single speaker button (one audio channel) & volume control Figure 15 Examples for audio controls in device panel Copyright testadvance pty/ltd Page 12 of 21

14 Table 1 provides an overview of the main settings available. More settings and entries are available. Settings can change depending on the options installed. Detailed Settings Vertical layout Movable Device Panels Group Device Panels into Tabs Show radio channel Show speaker button Show left/right loudspeaker Show volume control Enable GroupSend Panel Open radio panel at call Popup at call Sound alarm at call Space key Use external send-key External send-key connected to I/O Panels Hotkey Function Rx indicator hold time Radio Call List using Excel Radio Call List using MySQL Enable multiple hotkeys Appearance Device panels shown with controls (buttons) arranged vertically Device panels are movable in the SoftRadio window, can be grouped and regrouped, panels are set to a fixed size Organise devices under tabs. Each tab can hold one to all devices, and each device can be present on one or all tabs, SoftRadio XL only A white panel displays information from the radio, typically the selected channel Displays a single green speaker button which activates the reproduction of audio from the radio in a speaker or headset Displays two green speaker buttons, for left and right audio channel, allows to play audio from two devices simultaneously e.g. using a stereo headset SoftRadio displays a volume control for each speaker button For GroupSend option, allows sending on multiple radios at the same time Radio Virtual Control Head opens when a selective call is detected SoftRadio device panel opens when a selective call is detected Sound an alarm signal when a selective call is detected Controls PTT by pressing the space key Use an external PTT switch, e.g. a foot-switch Selects COM-port to use, a USB to COM-port adapter can be used For I/O Panels option, used to read inputs and set outputs in the RIU at the radio-site, e.g. a door alarm A keyboard key or combination of keys that are associated with a specific function or program Determines lag of yellow squelch indication, default is 2s to take call Radio Call List requires Selective Calls / Speed Dial option Call list stored in an Excel file Call list stored in a MySQL database Multiple Hotkeys requires option to be installed Radios/RIUs can have specific Hotkeys assigned, assigning a Hotkey via a double-click on the cell to the right of the radio name and selecting a key Installed Options Shows the options installed on the specific console Table 1 Overview of most detailed settings Copyright testadvance pty/ltd Page 13 of 21

15 5. SoftRadio Virtual Control Heads Virtual Control Heads (VCH) provide the ability to control a radio remotely using the same functionality and look & feel of the radio itself. The RoIP Interface Unit (RIU) incorporates the additional functionality needed to interact with a compatible radio via its control-head/control-bus, such as a PEI or data-extension adaptor. The SoftRadio console in turn provides the user with a functional, interactive replica of the radio s control head. The operator can control the radio using either the mouse, a touchscreen or keyboard shortcuts to activate functions on the VCH just as if the operator is using the radio itself. Figure 16 SoftRadio Virtual Control Heads Radios can be programmed according to the relevant manufacturer s specifications and the model s capabilities. The standard console device panel and the VCH operate in parallel. Control and behaviour is fully transparent and integrated. Tasks executed on either are represented on both. For example an operator can keep the VCHs of key radios in the foreground, and maintain secondary radios for monitoring on the standard device panel. See also: SoftRadio Virtual Control Heads 6. SoftRadio Options & Add-ons SoftRadio Radio Management System (RMS) and RoIP Interface Units (RIU) open up a wide range of opportunities to add productive features to the system. Add-ons and options include: CrossPatch, GroupSend & Receive Diversity Radio Call Options, CallLog & PhoneConnect MapView Console productivity options and enhancements VoiceLog User Status and Task Logs Copyright testadvance pty/ltd Page 14 of 21

16 SoftRadio CrossPatch The CrossPatch option allows to create patches between different nodes on the network. A patch in effect routes the traffic from one node (radio, phone connect or similar) and automatically routes it via the console to the patched node. For example a VHF radio call coming in from one radio connected to the SoftRadio network can be routed to a TETRA radio-user via a TETRA radio on the network. In effect, the CrossPatch app acts as a telephone operator used to, connecting one line to another. The entire process is transparent to the radio users. See also: Using CrossPatch CrossPatches allow operators and operations to make best use of the radio assets and resources available at any given time. Up to eight radios can be in the same patch and each operator can make up to four patches at the same time. Operators can be allowed to configure their own patches, or the configuration of patches can be predetermined by a system administrator. Or there can be a mix of the two, with one or two designated consoles being able to configure patches dynamically. Patches can be used in a wide range of circumstances, such as emergencies, public events or for more efficient staffing in different periods of traffic loads. CrossPatch is of course ideally suited to dealing with radio faults and maintenance. CrossPatch is an excellent tool in implementing interoperability. It allows organisation more flexibility in how they migrate to new equipment and technology. The useful life of existing assets can be extended, for example by linking analogue radios to trunked and/or digital systems. CrossPatch can also be used to connect phone communications to radio users using the PhoneConnect add-on. GroupSend GroupSend enables operators to very easily set-up a simultaneous transmission to multiple radios. SoftRadio provides a dedicated GroupSend panel for the option. Radios that are to be included in the GroupSend are selected via a tick box on the device panel. To execute a group transmission, the GroupSend PTT is used. All radios in the group can be continued to be used as individual radios from their own panel. GroupSend allows to broadcast alerts, message and pages across channels, bands and even different radio-formats and -systems. Receive Diversity Diversity Voting Some types of two-way radios include the capability to provide a Received Signal Strength Indication (RSSI). SoftRadio s Receive Diversity makes use of RSSI to automatically select the radio with best RF-path across the radios in a defined group. The application evaluates which radio currently has the strongest received signal on the group frequency or channel and pre-selects that radio to take the incoming call (yellow caption bar). See also: Using Receive Diversity Diversity Voting uses defined groups of radios, diversity groups. The radios are located at different sites, for example along a coast-line or transport channel. Each radio in a group is set to the same channel, i.e. frequency. Only when the different receivers are on the same frequency can a valid comparison of the signal strength be made as propagation is a function of frequency/wavelength. The application evaluates which radio of the group currently has the strongest received signal and pre-selects the radio with the strongest signal as having an incoming call (yellow caption bar). The add-on is installed on one or more SoftRadio consoles, depending on the number of operators that require the functionality. Each console that is to use diversity voting requires the option to be installed and configured. 2 to 30 receivers can be connected in the same diversity group and each operator can have up to 16 groups active. As the algorithm to compare signal strengths is executed on each specific console, different consoles can be configured with different settings, for example to reflect different radio-topologies or to manage different coverage areas. An example may be the different approach lanes and docking areas at a large harbour. Copyright testadvance pty/ltd Page 15 of 21

17 To ensure correct comparison between RSSI values, it is recommended to use radios of the same type in one voting group. An option board that handles the RSSI signal is required in the RoIP Interface Unit. The radios used in a diversity group need to be equipped with a suitable RSSI output. Radios from the Motorola GM-series are a suitable type and are currently in active use as diversity receivers with a number of clients. A useful side-benefit is that operators can track the position of the mobile radio relative to the radio sites. Multiple voting groups are supported. The number of radios in each group is limited by the version of the SoftRadio console installed (8 for the standard SoftRadio, 30 for the XL version). Radio Call Options and CallLog Radio Call Options and CallLog are a suite of add-ons and options that build on each other. Call Options provide the basic features, such as making selective calls from a pre-programmed list, speed-dialling and text-messaging for compatible radios. The CallLog, as the name implies, provides the logging of incoming calls. When implemented together, operators can make, log and respond to calls efficiently. See also: Using SoftRadio Call Options & CallLog. Selective Calls & Speed Dial The Selective Calls & Speed Dial option simplifies making selective calls from a SoftRadio console. A simple to use and editable speed dial list includes username, radio ID, Net Id and call type. Each console can have its own call list file. Files can be readily copied across consoles and templates can be created for use across the system. Currently supported are Private Calls over MotoTrbo in DMR mode, 5-tone and MPT-Systems and MDC signalling over MotoTrbo radios in analogue mode. For Motorola MotoTrbo radios, Speed Dial allows operators to make calls more easily and faster by directly accessing a list of radios on the consoles, rather than via the radio s panel-menu/virtual Control Head. Text Messaging is provided via a text function in the speed dial list window (for suitably capable radios). The operator can select a predefined message or enter text directly using the PC s keyboard. Messages are sent to a radio, or a group of radios in the speed dial list. Signalling tones (CCIR, EEA etc.) are generated on the console PC. This allows the use of radios without tone functionality to Call Options. Tones can be configured differently for different radios on the system. Local CallLog and Tone Decoder A Local CallLog is available for Land Mobile and Marine radio systems. The Local CallLog in conjunction with a tone-decoder in the RIU allows to log selective calls and trigger actions on the SoftRadio console. The tone decoder in the RIU (option) decodes all incoming tones and sends these as data messages via the IPconnection to the SoftRadio console. An alarm call will be highlighted in red for higher visibility. The alarm can also be set to sound an alarm tone. Local CallLog is local to a SoftRadio console. Different consoles can have different configurations, call groups etc. The calls will be presented in a list together with a timestamp and which radio the call came in on. The calls are both displayed in a user window that shows the latest calls and saved in a log file on the console PC. A new log file is created each day. For Land Mobile Systems the RIU is used with the tone decoder for CCIR, ZVEI and EEA tone systems. For Marine Radio Systems a FSK tone decoder for ATIS, DSC is used in the RIU. ATIS calls can also be exported, e.g. to a GIS systems. Copyright testadvance pty/ltd Page 16 of 21

18 PhoneConnect (PSTN, GSM/3G, SIP 1 ) PhoneConnect adds the ability to make calls to the PSTN and/or cellular telephone-systems directly from the SoftRadio console. PhoneConnect adds a dial-pad menu to the standard SoftRadio screen. Connection to the PSTN line or cellular network is made through a special-purpose RIU. Connections to IP-Phone switches with SIP-protocol will be made through the LAN with the NetworkRepeater as a gateway. This is currently under development. Audio reproduction is the same as for radios via the selected sound device and headset or speakers. For analogue (PSTN), a special RIU connects to a two-wire DTMF line. For GSM (2G)/3G a special RIU is paired with a suitable 2G/3G modem. Satellite phones with PSTN connectivity can also be accessed. Each operator can have a dedicated phone line, or share one or more lines with other operators. Calls can be made, received and put on hold for other operators to take over. If the CrossPatch option is installed on the console, an operator can patch calls between phone and radio users. See also: Using SoftRadio PhoneConnect I/O Control for remote I/O ports SoftRadio Remote IO Control allows an operator to remotely control the auxiliary I/O ports on the RIU from within the SoftRadio console (SoftRadio XL only). Applications can be e.g. to deactivate a security system, access sensors or monitor RF-parameters such as SWR using suitable devices at the radio site. 7. Productivity Enhancements As described earlier, SoftRadio consoles can be configured to better suit the work-processes and practices in a specific operation or environment. In some instances, further functionalities may be useful and are often developed in cooperation with customers. To ensure a good balance of functionality and costs, these more specialised features are offered as options rather than being incorporated as standard features. Display Text Export (Motorola MTM & GM series): Allows to export the text displayed in Motorola MTM & GM radios to integrate with non-softradio systems, for example to detect and export a special SDS message. External Alarm: The add-on provides a logic output on the COM Port when a radio receives a selective call. No shutdown: SoftRadio can be set up to start automatically and cannot be shut down by an operator. Hook Switch emulator: For systems where console operators use handsets. The add-on allows to use the hook switch to control the console loudspeakers (on/off). Control is done via a data message over the network and can extend to control the speakers on other consoles. Multiple Hotkeys (SoftRadio XL Only): Allows the operator to assign specific keys on the keyboard to execute PTT for specific radios, e.g. 1 for Radio 1, 2 for Radio 2, etc. Programmable Hotkeys (SoftRadio XL Only): Allows an operator or administrator to create special shortcut keys on the SoftRadio console. These can e.g. be used to execute common tasks on one or more radios otherwise only available via the radio s Virtual Control Head. 1 Currently under development Copyright testadvance pty/ltd Page 17 of 21

19 8. MapView SoftRadio MapView provides the capability to display the location of radios and alarms on a SoftRadio console PC. The MapView add-on to the SoftRadio console provides the display and graphical tracking of the relevant radios. The MapView Server manages the database of the radios configured in the systems and their last reported position and state. See also: Using SoftRadio MapView Each radio unit will be presented with an operator selected icon on the map. The operator can easily centre and zoom the map on one unit. He can also fetch more information about the unit, with a simple click. Fixed points can be marked on the map, for example the location of a depot or a worksite. MapView requires the SoftRadio console application to be installed and running. The SoftRadio network requires radios suitably capable of receiving and providing position data from the mobile and portable radios for which the position is to be displayed and tracked in MapView and MapView server. The current version of MapView supports Motorola MTM800E, MTM5400 and MTM550 TETRA radios. Support of further TETRA and Motorola MotoTrbo radio models is in development. The server application is designed to run on the console PC and is compatible with any Windows 7 or Windows 8 PC. MapView requires SoftRadio version or higher. Operators can locate a radio by selecting a radio from the list in the left menu-bar which centres the map to the position of that radio. The information displayed for a radio can be edited, and custom markers can be added, for fixed locations such as a depot or facility. In the event an alarm is received from a radio together with its position, the map will centre on that radio and the corresponding icon is changed to reflect an alarm state. The radio will be placed at the top of the active list in the left menu-bar. 9. VoiceLog SoftRadio VoiceLog is a Windows server based application that allows operations to record, recall and archive audio communications from across the network. The standard version (P/N 2862) supports up to 30 nodes and more than 200 consoles. The lite version (P/N 2862/02) supports up to 4 nodes and 4 consoles. VoiceLog can be used on individual consoles and system-wide. An individual operator can review past radio traffic for a specific time-frame, e.g. a previous call. This can be useful when a vehicle operator is off air, after a shift-change of operators, or when critical instructions were not acknowledged. A supervisor or system-administrator can review communications from all consoles and radios. Audio traffic can of course be archived for longer periods, for example for incident management and investigative purposes. VoiceLog records all audio traffic across SoftRadio consoles, radios and other nodes such as a PSTN line, to a common, designated storage device. Recordings are made in the standard.wav-format and named with date, time and audio path. Logs are managed using a MySQL database. 20 hours of constant recording corresponds to approximately 1GB of data. A 1TB hard drive provides enough storage capacity to record audio for approximately 12 months. With suitable network backup, operations can record and archive voice-traffic for years. See also: Using SoftRadio VoiceLog 10.SoftRadio StatusLog & ObjectLog Dispatch or command & control centres often have multiple operators managing a large number of radiousers in the field. Radio-users typically call an operator to update their status, for example when a task is complete. Operators in turn may need to query a radio-user on the status. This requires that both radiouser and operator keep track of whom to call and when, who is handling this task or user, and the required action. Copyright testadvance pty/ltd Page 18 of 21

20 Operators also may need to merge or transfer the information to other applications, for example a fleetmanagement system. Managing calls and information increases overhead. This can also give rise to errors, especially during peak traffic or where issues need to be escalated. StatusLog relieves operators from these overheads and allows them to handle calls and actions with the necessary attention and in the priority required. With StatusLog, each operator can easily maintain a clear overview of the real-time status of all radio-users and any associated calls. SoftRadio StatusLog is a Windows server based application that assists in managing activities in a radio network. StatusLog receives and logs incoming calls from radio-users in the field. The application automatically updates the status of these users. All operators on SoftRadio consoles using StatusLog see the same information in real-time. Each incoming Status Call is logged with the code and text for the status, for example Signed-In, Check- Point 1 or Depot, the radio-user and a time stamp. The time stamped includes when it is received, when it is first answered and when it is last handled. Status messages can also be exported to other systems. StatusLog also logs voice-call requests from radio-users in the field. The system is configured such that voice-call requests from the field are made to one base radio and placed in a queue. Having a single queue for incoming voice-call requests ensures that all operators work from the one queue and requests are responded in the correct order. Any operator with access to the queue can take a call, or if required, a specific operator can be made aware that a call is pending in the queue. A further benefit is that users in the field are not dependent on a particular operator or station being available. Operations in turn can allocate resources with a greater degree of flexibility. An emergency call is highlighted in red square on all dispatcher screens and placed at the top of the voice-call queue. An alarm tone will sound until the alarm is cleared by an operator/from the computers until one dispatcher clears the alarm. The optional ObjectLog provides an additional level of functionality or activity management. Operations can pre-assign individual radio-users to specific objects and define parameters or conditions to be met. In effect, ObjectLog adds task-information to the status-information provided in StatusLog, further reducing the overhead for operators and radio-users. This feature is especially useful where operations have a comparatively large proportion of recurring or standard tasks. To add this task information, the object defines the entity or item that tasks are performed on or for. Conditions or parameters define the criteria that are used to determine how, or if, the tasks has been performed as required. For example a security guard can be assigned to a facility and certain times and locations for call-ins can be pre-set. Or a radio-user can be assigned to a vehicle and conditions can be set for when to call in with an update, when the vehicle needs to arrive at the depot, and by when it needs to be loaded. See also: SoftRadio Status & ObjectLog. 11.IP-RoIP Networks A RoIP-based radio network can be implemented in various topologies. In its simplest form all devices (nodes) are connected to the same local LAN subnet. Nodes are typically radios and their attached RIUs, but can also be other devices attached to the network, e.g. a PTSN interface. An organisation s operational needs and objectives should determine how a radio network is implemented, not the constraints of location or the IP-Networks available. Radios may all be located at one site, or they can be distributed across multiple locations with operations managed from one control centre. In other cases, both radios and operators may be distributed across various locations. With RoIP, operations can use an existing IP-backbone across multiple LAN subnets, a corporate WAN, or even the Internet. See also: SoftRadio IP-Network Devices Copyright testadvance pty/ltd Page 19 of 21

21 12.SoftRadio System Administration SoftRadio is based on a modular design and applies principles of distributed intelligence or distributed processing. RoIP Interface Units and operator SoftRadio consoles operate independently of a centralised control system. Each RIU and SoftRadio node can continue to operate when others nodes go down. A RIU is programed with the relevant information when it is set-up for the specific network it is deployed into. Consoles are set-up using configuration (.ini) files that reside on the PC the SoftRadio console is installed on. The RIUs are typically configured when set-up as a radio-node (RIU, radio model and location). If required the RIU can be re-configured by using the Interface Setup utility. The SoftRadio console application resides on a PC in the network. Configurations can be administered locally using the ConnectionsSetup utility, or from a central location by administering the configurations files (.ini files) on the relevant console- PC. Other devices such as Network Repeater or Radio Server are administered in the same manner. A complete SoftRadio System Administrator manual provides detailed information and is of course provided with an implementation of a RoIP Network. See also: SoftRadio System-Admin Utilities Copyright testadvance pty/ltd Page 20 of 21

22 Tel: (Australia) Int l: Disclaimer The information herein is provided solely for the purpose of concept or product description and is not to be deemed as a statement of guaranteed properties. This document is subject to change without notice. While this document and all the information contained herein and/or referred to have been carefully checked by testadvance, deviations cannot be completely ruled out. In the case errors are detected, the reader is kindly requested to notify testadvance. In no event shall testadvance be responsible or liable for any loss or damage resulting from the use of e information provided herein or the application of the equipment by testadvance pty/ltd. All rights reserved. Where materials and other related content are provided by, sourced from or referenced to our OEM partner LS Elektronik AB, the associated copyrights of LS Elektronik AB are recognised. We kindly thank LS Elektronik AB for their support in creating this handbook. No part of this document may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior written permission of testadvance pty/ltd. Copyright testadvance pty/ltd Page 21 of 21

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