Date: 05/04/2018. (Via ) Dear, RE: Freedom of Information Act 2000 Request

Transcription

1 Date: 05/04/2018 Our Reference: FOIA (Via ) Dear, RE: Freedom of Information Act 2000 Request I write in response to your Freedom of Information Act 2000 (or FoIA 2000 ) request dated 15/03/18. I note from your request that you seek the following information: 1. Training material and resources for officer training in use of airwave radios In this request please interpret "Airwave radio" as any device capable of transmitting/receiving across the TETRA Airwave radio system, as provided by Airwave Solutions Limited. Decision After conducting careful searches for any information relevant to your request I can confirm that there is information held. Please find the four attached curriculum documents relevant to your request. When a request for information is made under the FoIA 2000 a public authority must inform you, when permitted, whether the information requested is held. It must then communicate that information to you. If a public authority decides that it cannot comply with all or part of a request, it must cite the appropriate section or exemption of the Act and provide you with an explanation. It is important to note that a FoIA 2000 request is not a private transaction. Both the request itself and any information disclosed are considered suitable for open publication, that is, once access to information is granted to one person under the FoIA 2000, it is then considered public information and must be communicated to any individual should a request be received. Any information released under the FoIA 2000 will also be published on the College of Policing s website at a later date.

2 May I take this opportunity to thank you for your interest in the College of Policing. Yours sincerely, James Rose Legal Advisor Ethics, Integrity and Public Interest Unit College of Policing FOI@college.pnn.police.uk Website: 2

3 Appendix A Your Rights If you are dissatisfied with the handling procedures or the decision of the College of Policing made under the Freedom of Information Act 2000 (the Act) regarding access to information you can lodge a complaint with the College of Policing to have the decision reviewed. Complaints should be made in writing, within forty (40) working days from the date of the refusal notice, and addressed to: FOI team, Central House, Beckwith Knowle, Otley Road, Harrogate, North Yorkshire, HG3 1UF or FOI@college.pnn.police.uk In all possible circumstances the College of Policing will aim to respond to your request for internal review within 20 working days. The Information Commissioner If, after lodging a complaint with the College of Policing you are still dissatisfied with the decision you may make application to the Information Commissioner for a decision on whether the request for information has been dealt with in accordance with the requirements of the Act. For information on how to make application to the Information Commissioner please visit their website at Alternatively, write to: Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Phone: +44 (0)

4 National Policing Curriculum Module Title: Force Airwave Tactical Adviser Programme Title: Initial Learning Programme Curriculum Code: MAIIA Introduction Overview: This course is designed to give a high level of understanding of the Airwave Service and enable people to provide advice and best practice guidance on the operational use of Airwave. It will provide knowledge of the tactical use of Mandated and Mutual Aid talk groups together with the Airwave Service requirements and considerations around major Incidents and Event Planning Target Audience: Required Anyone who is required to perform the role of Force Airwave Tactical Adviser at the time of an ongoing incident or at the planning of an event within the Police Force environment Optional Anyone who wishes to gain knowledge of the role of Force Airwave Tactical Adviser at the time of an ongoing incident or at the planning of an event within the Police Force environment Version 1.0 NOT PROTECTIVELY MARKED Page 1 of

5 Pre-Requisites: Prior Learning Prior Experience Co-Requisites: There is a recommended checklist of useful information/knowledge that should be brought to the course to share with the group about the learners Force/Organisation Airwave set-up. This should be readily obtainable from the team that has responsibility for the Force Airwave service: a) Handheld equipment used b) Vehicle equipment used c) Is a Gateway available d) ICCS equipment used e) Control Rooms brief indication of set-up, including how many control centres there are and if there is a dedicated Gold/Silver control f) Details of any forward command vehicle what equipment it has fixed mobiles, portable ICCS etc. g) What fallback procedures are in place i.e. contingency for loss of control room due to lack of power/evacuation. Indicative Learning Time: 24 hours Page 2 of 6 NOT PROTECTIVELY MARKED Version

6 2. Professional Context Links to Key Legislation: Links to Authorised Professional Practice: Links to Policing Professional Framework Role Profiles: Links to National Occupational Standards: 3A5 contribute to the handling of incidents and resources Assessment Information: In-course assessment against identified criteria Links to Accreditation/National Qualifications: Progression Opportunities within the National Policing Curriculum: 3. Learning Outcomes On successful completion of this module, learners will be able to: 1. Describe the Airwave Service 2. Explain coverage, capacity and network resilience 3. Explain fleet mapping functionality 4. Explain Force Operational Use 5. Explain interoperability with other Police Forces 6. Explain interoperability with Sharers 7. Provide advice on the use of Airwave Version 1.0 NOT PROTECTIVELY MARKED Page 3 of

7 4. Learning Content 1. Describe the Airwave Service 1.1. Identify the structure of the Airwave network 1.2. Be familiar with the acronyms and terminology of the Airwave Service 2. Explain coverage, capacity and network resilience 2.1. Describe Airwave contractual and operational coverage experienced by users 2.2. Explain network capacity issues and limitations experienced by users 2.3. Explain contracted Airwave network resilience 2.4. Describe strategies to deal with loss of coverage or when capacity is reached 3. Explain fleetmapping functionality 3.1. Explain the use of individual Radio Identities 3.2. Explain the use of Talk Group Identities 3.3. Describe Alpha tags 3.4. Describe basic Airwave encryption 4. Explain Force Operational Use 4.1. Explain the implications of numbers of users on a talk group, and what to consider when giving advice 4.2. Describe other Airwave functionality 4.3. Describe different control room set-ups and implications for end users 5. Explain interoperability with other Police Forces 5.1. Describe the Mandated and Mutual Aid talk groups 5.2. Highlight the differences between the two sets of talk groups Page 4 of 6 NOT PROTECTIVELY MARKED Version

8 5.3. Detail the availability of the talk groups 5.4. Detail the use of the talk groups 6. Explain interoperability with Sharers 6.1. Explain National Sharer Governance 6.2. Detail the application process and protocols 6.3. Describe talk group security 7. Provide advice on the use of Airwave 7.1. Identify alternative options for coverage and capacity for planning teams 7.2. Identify long term solutions to communication problems in specific areas 7.3. State information on costs and lead times 5. Learning Resources Available E-Learning Immersive Learning Trainer Resources Learner Resources Assessment Resources No No No No No Access to the above resources is available from the NCALT Managed Learning Environment. Version 1.0 NOT PROTECTIVELY MARKED Page 5 of

9 6. Metadata Airwave Tactical adviser Control room supervisor Coverage Capacity Communication Network resilience Fleet mapping Radio Identities Talk Group Identities Alpha Tags National Sharer Governance Page 6 of 6 NOT PROTECTIVELY MARKED Version

10 OFFICIAL National Policing Curriculum Module Specification Module Title: Radio Communications: Control Room Operator Programme Title: IPLDP, PCSO, IL4SC and Pre-join Curriculum Code: MAIIA Introduction Module Overview: Upon successfully completing this module learners will be able to operate an Integrated Command and Control System within a control room. Learners will be able to monitor a talk group, carry out patch and regroup, describe potential issues around capacity, coverage and congestion and deal appropriately with an emergency activation. Learners will also be able to explain both police to police and multi-agency interoperability. Target Audience: Required: IPLDP PCSO IL4SC Phase 1 Pre-join Version 1.2 OFFICIAL Page 1 of

11 OFFICIAL All personnel who operate a Radio Communications Integrated Command and Control System (ICCS) Optional: Pre-Requisites: Prior Learning: Completion of in force local induction training (as required) Prior Experience: Co-Requisites: Airwave speak National User Guide Radio Terminal Communications Glossary Post-Requisites: 2. Learning Outcomes On successful completion of this module, learners will be able to: 1. Explain how the Radio Communications Integrated Command and Control System (ICCS) operates within radio communications 2. Explain the term fleet map in terms of radio communications talk groups 3. Demonstrate how to prepare an ICCS for use 4. Demonstrate how to monitor a talk group using the ICCS 5. Explain the process which must be followed in response to an emergency activation 6. Explain how to make a point to point call using an ICCS 7. Explain how to send a text message using the ICCS 8. Explain how to use telephony mode using ICCS Page 2 of 11 OFFICIAL Version

12 OFFICIAL 9. Explain how to carry out patch and regroup using an ICCS and the risks involved 10. Explain the purpose benefits and risks of Direct Mode Operation (DMO) 11. Explain what a gateway is and the role of the control room operator in relation to gateways 12. Explain what to do in the event of equipment or network failure 13. Describe the potential issues surrounding capacity, congestion and coverage 14. Explain the security procedures which must be applied when using a radio terminal 15. Explain Police to Police radio interoperability 16. Explain multi-agency radio interoperability 3. Learning Content 1. Explain how the Radio Communications Integrated Command and Control System (ICCS) operates within radio communications 1.1. Explain what the ICCS is 1.2. Explain the role of a dispatcher using ICCS a. Dispatching jobs from Call handlers Emergency 999 calls b. Manage communications with operational staff within talk groups 2. Explain the term fleet map in terms of radio communication talk groups 2.1. A talk group is a radio channel used to communicate to a specific set of users 2.2. The ways in which talk groups are be organised within the fleet map a. By area b. By function Standard operational talk groups Force level talk groups (Silver and Bronze) Nationally mandated groups Version 1.2 OFFICIAL Page 3 of

13 OFFICIAL Interoperability talk groups Multi-agency talk groups Public order talk groups Closed talk groups o Closed talk groups are not permitted on an ICCS within the control room but operators need to be aware if their functionality in order to maintain officer safety 2.3. The ways in which talk groups can be organised by the Communications Control Interface (CCI) a. The organisation of talk groups through the CCI is a force specific decision 3. Demonstrate how to prepare an ICCS for use 3.1. Log in 3.2. Select the appropriate function dependant on allocated tasking a. Force control room b. Division control room 3.3. Navigate between options on the menu screen a. Radio talk groups b. Telephone lines 4. Demonstrate how to monitor a talk group using the ICCS 4.1. Operate an ICCS in group mode a. Transmissions can be heard by everyone in the talk group 4.2. Demonstrate how to operate an ICCS in multi select talk mode a. Selecting two or more talk groups and passing a message over them 4.3. Demonstrate how to import additional talk groups for use a. Finding a talk group on the ICCS b. Positioning the talk group for use 4.4. Good practice in receiving and transmitting messages a. The use of Airwave speak b. The importance of accuracy, brevity and clarity when passing messages Page 4 of 11 OFFICIAL Version

14 OFFICIAL 4.5. Demonstrate how to deal with messages received a. Update incident log b. Pass to officer 4.6. Explain the benefits of CCI pooling when monitoring a talk group a. CCI pooling allows a specific CCI port to be accessed from any desk within the control room b. The meaning of master and slave in relation to CCI pooling 5. Explain the process which must be followed in response to an emergency activation 5.1. An activation is made by an officer as a call for emergency assistance 5.2. What happens on an ICCS when an emergency activation is made a. The emergency activation will go to all of the dispatchers who are monitoring and event monitoring the talk group b. The visual and audio alerts which appear on the ICCS in the control room 5.3. The need to accept the activation a. The first available operator (dispatcher or support) must accept the activation 5.4. The method of accepting the activation a. Press the flashing section of the screen. (Automatically opens the talk group on which the activation has been made) 5.5. The need to not cut across the officers transmission on the open microphone, unless the officer is not speaking a. Officers are trained to pass their location and direction of travel if someone is running or pass a description 3 times over the open microphone b. The dispatcher must not talk over this transmission 5.6. The use of the automatic locating system (ARLS) to provide other officers with the location of the officer making the activation a. How to communicate with other officers 5.7. The actions required to clear down an emergency transmission once it has been actioned Version 1.2 OFFICIAL Page 5 of

15 OFFICIAL a. The emergency activation will disappear from the screens of the dispatchers who are not dealing with it, however it must be cleared down to completely cancel it b. The screen touches required to clear down the emergency transmission, accessed through additional screens 5.8. The fact that multiple emergency activations may occur in a short time period 6. Explain how to make a point to point call using an ICCS 6.1. Explain what is meant by point to point a. One radio terminal user contacting another directly 6.2. A point to point call can be made by a. Officer requesting the control room to contact them directly b. The control room contacting an officer directly c. Officer to officer, the control room cannot hear 6.3. The ways in which the operator can initiate a point to point call a. Setting up a call from the ladder (The scroll bar on the side of the screen which constantly updates showing officers calling on or out and updating status) b. Setting up a call from an Individual Short Subscriber Identitor (ISSI), (the operating number of the airwave terminal) c. Setting up a call from the show subs screen (lists users affiliated to a talk group) 7. Explain how to send a text message using the ICCS 7.1. Locate the individual ISSI number of the intended recipient 7.2. Type the message a. Limit the number of characters available due to small screen dimensions on handheld and vehicle radio terminals 8. Explain how to use telephony mode using ICCS 8.1. Using the ICCS as a conventional telephone 8.2. Making a call using the ICCS a. Click on extension number on the screen b. Click on the dial pad Page 6 of 11 OFFICIAL Version

16 OFFICIAL c. Dial the number 8.3. Receiving a call using the ICCS a. Click on the incoming line when flashing 9. Explain how to carry out patch and regroup using an ICCS and the risks involved 9.1. Patch and regroup is the process of combining two or more talk groups 9.2. Patch and regroup is used to pass messages across several talk groups without repeating the message 9.3. Demonstrate how to patch and regroup a. Click on conn / patch or the relevant icon depending on force ICCS specification b. Select the talk groups to be patched together 9.4. The risks associated with patch and regroup a. If the patch and regroup is put on correctly all the members of the talk group will not be able hear the message b. If a patch and regroup is not carried out correctly when actioning an emergency activation the patch may become disconnected and all users would be unable hear both sides of the transmissions 10. Explain the purpose benefits and risks of Direct Mode Operation (DMO) What DMO is a. DMO is a mode on the radio terminals which allows officers to talk to each other without the messages being passed over the network The reasons why DMO is used a. DMO is used in areas with poor coverage in order to allow officers to talk to each other b. DMO may be used by a dispatcher as appropriate as DMO talk groups don t add capacity to the network When officers are using DMO dispatchers need to be aware that a. Not working on the Airwave network, the control room is unable to hear or monitor transmissions Version 1.2 OFFICIAL Page 7 of

17 OFFICIAL b. The emergency button will only function between the officers on that DMO talk group who are in range c. Users are not able to access any Airwave functionality d. Transmissions are not encrypted 11. Explain what a gateway is and the role of the control room operator in relation to gateways What is a gateway a. Vehicle set acts as a link between user and network When it should be used a. When there is no coverage for a hand-held device i.e. in a building The role of the dispatcher in relation to gateways a. The ICCS dispatcher will need to know that an officer can set up a gateway using the vehicle set as a bridge between the handset and the control room b. The dispatcher will need to be aware that the location of the transmission will be different from the location of the officer when a gateway is in use as the vehicle set ISSI, not the ISSI of the officers handset will show on the ICCS 12. Explain what to do in the event of equipment or network failure The failure of the ICCS system Use fallback equipment a. The specific equipment used will depend on force specification Network failure may occur if a base station fails Consequences of loss of a base station a. Control room may be excluded from communications between officers b. Officer and control room may be in contact but other officers are excluded from the transmissions c. The need to contact the Force Operation Airwave Tactical Advisor (FOATA) for advice on managing the situation Describe the role of the Force Operation Airwave Tactical Advisor (FOATA) in relation to equipment or network failure Page 8 of 11 OFFICIAL Version

18 OFFICIAL 13. Describe the potential issues surrounding capacity, congestion and coverage Capacity is the amount of voice and data traffic which a base station can process Explain the importance of maintaining radio discipline to avoid capacity being exceeded a. The need to avoid unnecessary talking over the network Explain what is meant by congestion and how it occurs a. The number of users attempting to access the network is too large b. The potential risk created by resources deploying to an area for specific incident causing congestion by not maintaining radio discipline Explain what is meant by queuing procedure a. Users waiting for a space on the network Explain what is meant by coverage in relation to the network a. The area in which a radio terminal can access the network through a base station State the principles of the emergency button in relation to capacity, congestion and coverage a. Emergency calls have priority over all other traffic on the network 14. Explain the security procedures which must be applied when using a radio terminal Describe the national security guidelines for radio equipment The guidelines for ICCS a. The guidelines for handheld terminals Explain the national and local policies in relation to the security and storage of terminals Explain the level of information that can be passed via radios Describe the procedures which must be followed in the event of loss, theft or damage of a terminal 15. Explain Police to Police radio interoperability Explain interoperability Version 1.2 OFFICIAL Page 9 of

19 OFFICIAL a. The ability to communicate by voice with other forces and partner agencies on the system List the police interoperability talk group sets Explain the availability of police to police talk groups Apply the recommended uses of the police to police interoperability talk groups Demonstrate how to implement, use, coordinate, monitor and discontinue police to police interoperability talk groups 16. Explain multi-agency radio interoperability Multi-agency interoperability voice communication (IVC) talk groups a. ES suites (Emergency Services) b. IC1 (Inter Service Command) c. ISI Immigration Service d. IAT Inter Agency e. GOV1 (Government Agencies) f. MAMA (Multi-Agency Mutual Aid) Explain the recommended uses of multi-agency IVC talk groups Explain the general security guidelines for the use of these talk groups Explain the process for major incident profiles a. The consultation between the police and other agencies b. The need to establish responsibilities for tape recording and log recording the content Demonstrate how to implement, use, coordinate and monitor multi-agency interoperability talk groups 4. Learning Resources Available Trainer Resources Learner Resources Digital Learning No Yes Yes Radio Terminal Communications Page 10 of 11 OFFICIAL Version

20 OFFICIAL Radio Terminal Communications Assessment Immersive Learning Assessment Resources No Yes 5. Metadata List Talk group Interoperability Integrated Command and Control Systems Coverage Congestion Patch and regroup Version 1.2 OFFICIAL Page 11 of

21 National Policing Curriculum Module Title: Airwave Force Operations and Event Planners Workshop Programme Title: ICTLP Curriculum Code: MAIIX Introduction Overview: This workshop is designed to give an overview of the Airwave Service and provide Force Operational and Event Planners with an appreciation with the need for a robust Communications Plan concerning the operational use of Airwave, taking into account the Airwave features and functionality and interoperability with other agencies. Target Audience: Required Anyone who is required to perform the role of Force Operation or Event Planner Optional Anyone who wishes to gain knowledge of the role of Force Operation and Event Planner Pre-Requisites: Prior Learning Version 1.0 NOT PROTECTIVELY MARKED Page 1 of

22 Prior Experience Co-Requisites: There is a recommended checklist of useful information/knowledge that should be brought to the course to share with the group about the learners Force/Organisation Airwave set-up. This should be readily obtainable from the team that has responsibility for the Force Airwave service: a. Handheld equipment used b. Vehicle equipment used c. Is a Gateway available d. ICCS equipment used e. Control Rooms brief indication of set-up, including how many control centres there are and if there is a dedicated Gold/Silver control f. Details of any forward command vehicle what equipment it has fixed mobiles, portable ICCS etc. g. What fallback procedures are in place i.e. contingency for loss of control room due to lack of power/evacuation. Indicative Learning Time: 6 hours 2. Professional Context Links to Key Legislation: Links to Authorised Professional Practice: Links to Policing Professional Framework Role Profiles: Page 2 of 5 NOT PROTECTIVELY MARKED Version

23 Links to National Occupational Standards: 3A5 contribute to the handling of incidents and resources Assessment Information: Not assessed Links to Accreditation/National Qualifications: Progression Opportunities within the National Policing Curriculum: 3. Learning Outcomes On successful completion of this module, learners will be able to: 1. Describe the Airwave Service 2. Explain coverage, capacity and network resilience 3. Explain Force Operational Use 4. Explain interoperability with other Police Forces and Sharer Organisations 4. Learning Content 1. Describe the Airwave Service 1.1. Identify the structure of the Airwave network 1.2. Be aware of the acronyms and terminology of the Airwave Service 2. Explain coverage, capacity and network resilience 2.1. Describe Airwave contractual and operational coverage experienced by users 2.2. Explain network capacity issues and limitations experienced by users Version 1.0 NOT PROTECTIVELY MARKED Page 3 of

24 2.3. Explain contracted Airwave network resilience 2.4. Explain strategies to deal with loss of coverage or when capacity is reached 2.5. Explain what is available from Airwave suppliers in terms of additional coverage and capacity plus associated cost implications 3. Explain Force Operational Use 3.1. Explain the implications of numbers of users on a talk group 3.2. Describe own/force set up in terms of Airwave access 3.3. Explain the role of Airwave Tactical Advisors and the Force Airwave Teams 4. Explain interoperability with other Police Forces 4.1. Describe the Mandated and Mutual Aid talk groups 4.2. Detail the availability of the talk groups 4.3. Detail the use of the talk groups 5. Learning Resources Available E-Learning Immersive Learning Trainer Resources Learner Resources Assessment Resources No No Yes Yes No Access to the above resources is available from the NCALT Managed Learning Environment Page 4 of 5 NOT PROTECTIVELY MARKED Version

25 6. Metadata Airwave Tactical adviser Control room supervisor Force operations Event Planning Version 1.0 NOT PROTECTIVELY MARKED Page 5 of

26 National Policing Curriculum Module Title: Radio Communications: Handset and Vehicle Terminal Users Programme Title: Radio Communications Learning Programme Curriculum Code: MAIIX Introduction Overview: This module provides users of Portable Radio Terminals (handheld and vehicle borne) with an understanding of how to use the equipment to best advantage in single agency and multi-agency environments. It also gives guidance on relevant Health & Safety and security issues and assists the user in recognising their responsibilities when using the device and its functionality, whilst recognising that the device can be a vital piece of lifesaving equipment. Target Audience: Required All Police Officers, Police Community Support Officers, Special Constables and other Police Staff who are required to use a portable radio. Optional Version 1.0 NOT PROTECTIVELY MARKED Page 1 of

27 Pre-Requisites: Prior Learning Completion of the NCALT Protecting Information elearning module Completion of in force local induction training (as required) Prior Experience Co-Requisites: Airwave speak National User Guide Radio Terminal Communications Glossary Indicative Learning Time: 3 hours 2. Professional Context Links to Key Legislation: Health and Safety at Work etc. Act 1974 Links to Authorised Professional Practice: Core 01 Engagement and Communications Links to Policing Professional Framework Role Profiles: Links to National Occupational Standards: Assessment Information: Not assessed Links to Accreditation/National Qualifications: Page 2 of 6 NOT PROTECTIVELY MARKED Version

28 Progression Opportunities within the National Policing Curriculum: 3. Learning Outcomes On successful completion of this module, learners will be able to: 1. Describe and apply the safety and security guidelines for portable radio terminals 2. Explain and demonstrate the functions of a radio terminal 3. Describe and demonstrate the purpose of talkgroups 4. Demonstrate voice procedure when using a radio terminal 5. Explain Capacity, Congestion and Coverage in relation to the Airwave Network 6. Explain and demonstrate the purpose of a gateway 4. Learning Content 1. Describe and apply the safety and security guidelines for portable radio terminals 1.1. Explain why a portable radio terminal can potentially be a lifesaving piece of equipment 1.2. Explain the security guidelines in relation to radio terminals 1.3. Explain the procedures for reporting a lost/stolen or damaged handset 1.4. Explain the handset Pin Code and its use 1.5. Explain the national and local policies for the storage of radio terminals 2. Explain and demonstrate the functions of a radio terminal 2.1. Prepare a terminal for use 2.2. Recognise the main differences between the handheld and vehicle sets Version 1.0 NOT PROTECTIVELY MARKED Page 3 of

29 2.3. Describe the issues with reception when using a handheld set in a vehicle 2.4. Differentiate between the procedures for using a personal issue terminal and a pool terminal 2.5. Demonstrate how to use the Navigation Keys, including soft/hot keys 2.6. Describe the purpose, benefits and risks of Patch and Regroup 2.7. Demonstrate using Patch and Regroup 2.8. Explain the purpose, benefits and risks of Point to Point 2.9. Demonstrate how to use Point to Point Explain the purpose, benefits and risks of Telephony Demonstrate how to use a terminal in Telephony mode Explain the difference between Direct Mode Operation (DMO) & Trunk Mode Operation (TMO) Explain the potential benefits and risks of using Direct Mode Operation Explain and demonstrate use of Transmit Inhibit Mode (TXI) Demonstrate terminal troubleshooting 3. Describe and demonstrate the purpose of talkgroups 3.1. Explain what a talkgroup is 3.2. Identify police talkgroups 3.3. Explain the availability of Police-to-Police Interoperability Talkgroups 3.4. Explain the availability of the Multi-Agency Interoperability Talkgroups 3.5. Explain the recommended uses of all of the talkgroups 3.6. Demonstrate how to navigate between and select talkgroups 3.7. Demonstrate how to select a mutual aid talkgroup from a folder Page 4 of 6 NOT PROTECTIVELY MARKED Version

30 4. Demonstrate voice procedure when using a radio terminal 4.1. Demonstrate using the Basic Radio National Protocols using Airwave Speak 4.2. Explain what the Basic Keywords are and importance of clear communication 4.3. Demonstrate the use of Plain Speak 4.4. Explain the two levels of urgency to be used when calling for assistance 4.5. Demonstrate how to carry out a PNC check 5. Explain Capacity, Congestion and Coverage in relation to the Airwave Network 5.1. Explain what is meant by capacity and how it can affect network performance 5.2. Outline any restrictions that may be imposed to release capacity 5.3. Explain the term network congestion 5.4. Explain the term talkgroup congestion 5.5. Explain what is meant by queuing 5.6. Recognise the queuing or call denied tone 5.7. Identify the impact of capacity and congestion on colleagues 5.8. Identify the impact of capacity and congestion on other emergency service users 5.9. Identify the impact of capacity and congestion on operations 6. Explain and demonstrate the purpose of a gateway 6.1. Describe a gateway and when it is used 6.2. Demonstrate how to create a gateway Version 1.0 NOT PROTECTIVELY MARKED Page 5 of

31 5. Learning Resources Available E-Learning Immersive Learning Trainer Resources Learner Resources Assessment Resources Yes No Yes No No Access to the above resources is available from the NCALT Managed Learning Environment. 6. Metadata Radio Terminal Point to Point Direct Mode Operation (DMO) Trunk Mode Operation (TMO) Transmit Inhibit Mode (TXI) Talkgroup Mutual Aid Interoperability Gateway Airwave Speak Page 6 of 6 NOT PROTECTIVELY MARKED Version