Dana Spicer Drive Axles

Transcription

1 Dana Spicer Drive Axles Information Bulletin ABIB-0413 Bulletin Type: Warranty/Service Information Topic: Power Divider Unit (PDU) Cover to Carrier Leak Warranty Photo Submission Process Affected Models: All Drive Axles Effective immediately Dana Commercial Vehicle Systems Division will require a photo submission when filing warranty claims for all power divider cover to carrier leaks. This is the same process as documented in ABIB-0205, which has been in effect for all carrier to housing leak. To utilize the online website, customers must have access to a personal computer (PC), the Internet and preferably a digital camera. If access to the Internet is not available, repairing dealers can also summit copies of photos using the U.S. Mail as detailed on the last page of this bulletin. In either case: Warranty claims will not be approved for payment until photos are made available this applies to both Carrier to Housing Leaks and PDU to Carrier Leaks. Photo must be of the unit being repaired, do not send a photo that has been submitted for a different chassis, if this occurs the claim will be denied. Dana CVSD Warranty Submission System Located on the Worldwide Web:

2 PHOTO SUBMISSION PROCESS: USING THE INTERNET To summit a photo on-line as part of the claim process for leaks, a Digital Camera*, PC and Internet Access is required. Follow the steps listed below to complete this process. *A digital camera is preferred; a 35mm photo can be scanned to a PC file. Taking a Photo: 1. Using a digital or 35mm camera take a single picture of the leaking power divider cover before the repair work is started. a. Pictures should be taken from approximately 3 feet. This works best. b. The picture must be clear, in focus and bright enough to show the extent of the leak Downloading the Photo to a PC: 2. Download the digital or scanned picture to a file on a PC. a. The picture should not exceed 800 pixels wide at 72 dpi. b. The picture must be in.jpg format. c. Submit the picture to the CVSD Warranty Submission website: Reminder: Warranty Claim will not be processed until a picture is received. Also Note: If picture received has previously been submitted for a repair on a different chassis the current claim will be denied. 2

3 Signing onto the Website: 3. Open the CVSD Warranty website; Important: First Time Sign-On Users Must Establish a Unique Password! 4. If you have previously signed on and established a password, proceed to STEP 5 now. a. Type in your dealer code in both the Dealer Code and Password boxes. NOTE: The Dealer Code and Password letters are NOT case sensitive. b. Select the Enter System button. c. The web page will prompt you for a new password. Type in your new unique password for your dealership. Again the letters are NOT case sensitive. d. Select the Activate Account button. Your account is now activated and you may now enter photos as detailed in STEP 6. e. Make sure to record your new password for future use. Type In your Dealer Code in both sections only when signing on for the first time! NOTE: When logging onto the warranty submission system after the first time, you need only to enter your Dealer Code and the Password that you set up in step 4. If the password is lost or forgotten click on the HELP button or call for assistance. 5. Type in your dealer code and password and select the Enter System button. NOTE: The Dealer Code and Password letters are not case sensitive. 3

4 Photo Submission Page: 6. Fill in the following vehicle information from your claim to the Submission Page. a. Record the vehicle Date in Service using the pull down buttons. b. Record the Failed Date using the pull down buttons. c. Type in the last 6 digits of the chassis VIN. d. Type in the actual vehicle mileage at the time of the failure. If mileage is in Kilometers use pull down button to indicate this. Use pull down buttons to enter Date in Service and Failed Date. Enter last 6 digits of vehicle chassis VIN here. If mileage is in kilometers be sure to change indicator from M to Km using the pull down button. Attach the photo file using the BROWSE button. Photo must be in a JPG format. 7. You must now attach the picture from your PC to the web page. a. The web page allows you to attach a photo for either carrier or both if necessary. b. Select the correct Browse button for the axle you are about to repair. c. Double click on the photo file you saved to the PC to attach the file to the web page. d. Select the Submit Photo(s) button when finished. An error message will show if one or more of the required information fields are missing data. If this happens you must re-enter all of the information again and re-submit the claim. e. An acknowledgement that the claim has been received will appear on the screen. This completes the photo submission process. f. Logout of the system when finished. 4

5 PHOTO SUBMISSION PROCESS: USING U.S. MAIL If Internet access is not available a repairing dealers can submit a hard copy of a digital picture or 35mm photo through the U.S. Postal service. Follow the steps outlined below. 1. Take one picture of the Power Divider cover that is leaking. a. Pictures should be taken from approximately 3 feet. This works best. b. The picture must be clear, in focus and bright enough to show the extent of the leak 2. Record dealer and vehicle information with each photo claim. a. This must be completed with the following information. DEALER ID OR CODE CHASSIS # (LAST 6 OF VIN) DATE IN SERVICE FAILED DATE MILEAGE AT FAILURE 3. Mail hard copy of photo with the above vehicle information to address listed below. Dana- Commercial Vehicle Systems Division P.O. Box 4097 Kalamazoo, MI Reminder: Warranty Claim will not be processed until a picture is received. Also Note: If picture received has previously been submitted for a repair on a different chassis the current claim will be denied. For spec ing or service assistance, call HELP (4357) 24 hours a day, 7 days a week, (Mexico: ). Or visit our web site at: Dana Corporation ABIB-0413 Copyright Dana Corporation, 2004 Heavy Vehicle Technologies and Systems Service November 2004 All Rights Reserved. P.O. Box 4097 Printed in U.S.A. Kalamazoo, MI