507: A Leader s Guide to Delegating Legal Work: Stratifying Legal Services and Expanding the Role of Non-Lawyers in Your Department

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1 Print Page 2016 ACC Annual Meeting October 16-19, San Francisco, CA Tuesday, October 18, :00 AM - 10:30 AM 507: A Leader s Guide to Delegating Legal Work: Stratifying Legal Services and Expanding the Role of Non-Lawyers in Your Department Lucy Bassli Assistant General Counsel Microsoft Corporation Terin B. Cremer Chief Human Resources Officer and Associate General Counsel Bankers Financial Corporation Steve Crossland Page 1 of 5

2 Limited License Legal Technician Board Chair Washington State Bar Association Mark Ross Global Head, Legal Process Outsourcing Integreon Faculty Biographies Session 507 Lucy Bassli Lucy Bassli is assistant general counsel for Microsoft, providing legal support to the central procurement organization globally and across all lines of business at Microsoft. In recent years, she has focused extensively on complex and global outsourcing contracts and gained firsthand experience in outsourcing by engaging an outsourced legal services provider (LPO) to assist her with highvolume contract transactions. She recently launched a new managed services engagement with law firms. She oversees a centralized contracting office in the legal department of Microsoft, specializing in contracting process efficiencies and automation. This office is responsible for managing the company s global contract repository and supporting electronic signature and storage. Prior to joining Microsoft, she practiced law at Davis Wright Tremaine, LLP in Seattle, WA, specializing in commercial transactions and commercial bankruptcy. Page 2 of 5

3 Ms. Bassli received her BA and JD from the University of Houston in Houston, Texas. Terin B. Cremer Terin Barbas Cremer is the chief human resources officer and associate general counsel of Bankers Financial Corporation, a financial services company employing 850-plus employees and generating over $420 million in annual revenue. She leads HR strategies and operations. She also manages a variety of legal matters including litigation, transactional, governance, and employment matters. Most recently, she implemented a companywide HRIS system, overhauled the company s benefits programs, and performed a companywide FLSA audit. Before joining BFC, Ms. Cremer worked at a boutique labor and employment firm, and under Governors Crist and Scott for the State of Florida coordinating a statewide legal team defending legislation she helped draft. She serves on the City of Tampa s Civil Service Board as an administrative judge resolving employment disputes. She is a member of the Hillsborough County Hispanic Bar Association, and the Employment Law Chair for her ACC Chapter. She is involved with the Junior League of Tampa, the Diversity Board for the University of Notre Dame, Leadership Florida, HR Tampa, and SHRM. Steve Crossland Steve Crossland has been practicing law for over 40 years. He is limited Page 3 of 5

4 license legal technician board chair for the Washington State Bar Association. The Washington Supreme Court appointed Mr. Crossland to chair the Limited License Legal Technician Board in December He was president of the Washington State Bar Association and also served on the WSBA Board of Governors. Evolving over the years, his practice now focuses on real estate, estate planning, business law and mediations. Over the past 25 years, he has served on a variety of committees and task forces dealing with the unauthorized practice of law, access to justice and related subjects. He is a graduate of Stanford University and received his JD from Lewis and Clark College, Northwestern School of Law in Oregon. Mark Ross Mark Ross joined Integreon as global head of LPO; he is responsible for the firm s legal process outsourcing delivery worldwide. He is a recognized thought leader in the LPO field. He is a former partner at the first UK law firm to offshore legal work, and is the only person to have been invited to address the ABA, the Law Societies of England & Wales and South Africa, The Solicitors Regulation Authority, the International Bar Association on the topic of LPO. He developed the first State Bar minimum continuing legal education and continuing professional development accredited courses on the ethical implications of outsourcing legal work. He is the former chair of the International Association of Outsourcing Page 4 of 5

5 Professionals Legal Outsourcing Chapter, on the editorial board of Outsource Magazine and on the Advisory Boards of Suffolk Law School s Institute on Law Practice Technology and Innovation and Northwestern University Law School s Center for Practice Engagement and Innovation. Page 5 of 5

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