Your Fantastic Dental Team

Transcription

1 Idaho State Dental Association Your Fantastic Dental Team Presented By: Dr. Rhonda Savage (877)

2 Rhonda Savage, DDS, CSP is an internationally known author and lecturer. She is the owner of Uptown Dental, a principle owner of Savage Dental Marketing, and CEO of Miles Global, an international dental training and consulting firm. She lectures and publishes on women s health issues, leadership, and business management. Her credentials are strong. Dr. Savage is a Past President of the Washington State Dental Association, and an Affiliate Faculty Member of the University of Washington School of Dentistry. She is also a member of the Pierre Fauchard Academy, American College of Dentists, and the International College of Dentists. Her history in the dental practice world is multifaceted. A former dental assistant and front office staff member for 14 years, she understands the dynamics of success in a dental team. Her understanding of leadership is deep. A dentist in private practice for over 18 years, she knows the demands of quality patient care, leading a winning team and the running a successful business. Dr. Savage brings a unique energy to her work. A Lieutenant Commander in the Navy during the years of Desert Shield and Desert Storm, she received the Navy Achievement Medal and an Expert Pistol Medal, earning her the nickname of The Beast. She s a straight shooter, aiming at the critical issues that dental practices face today. Rhonda Savage, DDS, CSP th St. NW, Suite 260 Gig Harbor, WA Rhonda@MilesGlobal.net Reserve Dr. Savage For Your Next Meeting! Call Us At

3 Your Fantastic Dental Team! Rhonda R. Savage, DDS CSP CEO, Miles Global Milesglobal.net Blending a Team Older plus new Age differences Gender differences Communication needs Blending a Team Older plus new Miles Global, all rights reserved (p) (f) 1

4 To achieve any goal, a level of energy is required Celebration ideas! Where Are You Headed? Your Values Your Goals Miles Global, all rights reserved (p) (f) 2

5 Recruiting Linked In Twitter Facebook Online marketing Hiring agencies Word of mouth Attracting Through Ads Job description Value words Expectations The Interview Process The phone interview The in-person interview The working interview Miles Global, all rights reserved (p) (f) 3

6 The Hiring Process OPM Clear expectations The training, or introductory, time period Common Hiring Mistakes References aren t checked: Background, credit, length of job Training is lacking No day reviews Unclear expectations What Team Members Need The 4 needs of the team Words that define teamwork Miles Global, all rights reserved (p) (f) 4

7 DiSC Weakness Impatient Unapproach -able D Strength Decisive Direct Weakness Disorganized Flighty I Influencer Influencer Creative Creative Idealistic Idealistic 20 25% of People 20 25% of People Strength Influencer Friendly Miles Global, all rights reserved (p) (f) 5

8 Weakness Resistant to Change S Strength Steady Loyal Weakness Critical Indecisive C Strength Correct Cautious Communication Systems Team meetings Meetings by departments Morning huddles Core team meetings Leadership meetings Miles Global, all rights reserved (p) (f) 6

9 Appointments Start with the Telephone Converting the Emergency Patient Goals Increasing productivity Increasing efficiency Improving the patient s experience Recare and Reactivation Miles Global, all rights reserved (p) (f) 7

10 Getting Them Back in the Door Teamwork The importance of working recall and reactivation Recare and Reactivation 1 person is in charge How often? Tracking and accountability Goals Training your team to speak and write for you Improving communication with effective chart notes Decreasing scheduling conflicts Miles Global, all rights reserved (p) (f) 8

11 Chart Notes Yes Questions Transformational and Appreciative leadership Miles Global, all rights reserved (p) (f) 9

12 PIA Sundhage Process Inquiry Inclusion Inspiration Integrity Art of illumination Three Ways Daily coaching; Accountability Performance and merit reviews Daily Coaching Know where you stand Clear expectations Miles Global, all rights reserved (p) (f) 10

13 Your Job Description Clearly Defined Expectations Clarifying questions Write it down Follow up Gossip, cell phone use Accountability The system: Clear Upfront Motivational Miles Global, all rights reserved (p) (f) 11

14 Merit Review Criteria TEAM Values Systems Leadership REMEMBER FOR GREAT PRACTICE TIPS, BE SURE TO LIKE US ON FACEBOOK! Miles Global, all rights reserved (p) (f) 12

15 Make a Plan Make it happen Rhonda R Savage, DDS CSP CEO, Miles Global Rhonda@MilesGlobal.net Miles Global, all rights reserved (p) (f) 13

16 Receive The Savage Front Desk DVD The Dental Assistant and the New Patient DVD The Joys & Challenges of Clinical & Business Assisting DVD With Bonus Additions: Linda Miles Audio CD No Dog, No Pony - Just Results Audio CD Dynamic Dentistry Book by Linda Miles Bushido Business Book featuring Dr. Rhonda Savage Words of Wisdom Book featuring Dr. Rhonda Savage Marketing MEM Cards Bonus Offer - ADD: Dr. Rhonda Savage s Got Perio? 5-Disc DVD set for ONLY $295

17 ORDER FORM Please check payment type: AMEX VISA MASTERCARD CHECK CASH SIGNATURE TODAY ONLY Plus shipping and handling $ $19.95 $ TODAY ONLY + Bonus Got Perio? Plus shipping and handling $ $20.95 $ Additional shipping/handling fees and taxes for Canada shipments.

18 questionnaire Date Name of Presentation Seminar City Your Name Office Administrator Spouse Assistant Doctor RDH Other Practice Name Doctor s Name Years in Practice # of Staff Solo Practice Group Practice - # of Doctors Specialty Office Phone Office Fax Practice Address City/State/Zip Website What topic(s) did you enjoy most and why? What topic(s) would you like to hear that were not addressed today? Any additional comments? You may use my comments as a testimonial. Signature: I am interested in: Savage Dental Marketing Demo 30 Minute Consultation Call with Dr. Savage Information on the Practice Analysis Consultation Information on the Front Office Development Training Information on the Practice Enhancement Program Teambuilding Retreats Information on an All-Day Course for my Professional Organization/Study Club/Dental Society Call for Payment I want to purchase: 3-Book Power Pack Special Today Only Special DVD/CD/Books Bundle How would you rate our speaker? Poor Fair Average Good Excellent Speaker addressed program objectives Speaker addressed doctor and team concerns Program was beneficial Material presented enthusiastically Speaker displayed knowledge of program content Program facilities met needs