5 STEP INVITATION PROCESS

Transcription

1 5 STEP INVITATION PROCESS The Beachbody Ultimate Reset is a breakthrough program that can help you release years of accumulated toxins, which can lead to premature aging and other health conditions such as obesity, diabetes, etc. The complete three- phase mind/body program provides everything you need to reset your body so you can feel, look, and be healthier in just three weeks! The Beachbody Ultimate Reset helps you: Reclaim your body s natural balance.* Release the harmful materials you may be storing within you.* Restore your system to its maximum health.* Who do you know who could benefit from this comprehensive, gentle, no- starvation, clinically- tested inner- body tune- up who is looking to: Flush organs of toxins* Lower their cholesterol* Improve their digestion* Increase their energy* Have a more positive mood and better focus* Eliminate dependencies on sugar and caffeine* Improve overall health* Take a few minutes and write down the names of the people you are going to reach out to TODAY and invite to join in taking the Beachbody Ultimate Reset Challenge: NOW THAT YOU HAVE YOUR LIST, ENGAGE IN THE INVITATION PROCESS TO CREATE YOUR ULTIMATE RESET CHALLENGE GROUP. *These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. 1

2 This is your step- by- step Invitation Guide to help you be successful inviting people to your Beachbody Ultimate Reset Challenge Group. It s packed full of scripts and tips that focus on the capstone of the 3 Vital Behaviors: Invite. Invite. Invite. Check out the scripts, perfectly designed to personalize for your prospect based on each unique situation. The more you follow the steps in this guide to invite, the easier inviting will become, the more confidence you ll build, and the less obstacles and objections you ll receive. So get started and personalize the steps; then duplicate and repeat! In order for any invitation to be genuine, you must first have a relationship with the person you are inviting. Our business is based on the strength of these relationships. Getting to know a person is crucial so that you know how to sincerely help them. It s all about building relationships, listening, and then providing a solution. One of the most powerful methods of building rapport with another person and getting them to talk is the F.O.R.M. approach. F.O.R.M. is an acronym that stands for Family, Occupation, Recreation, and Message. Remembering these four things will help you connect on Facebook and when you are out and about doing your daily tasks. After you ask them about their life (family, occupation, recreation), it s time to share what you have to offer, or your message. Family. Ask about their family. Do you live around here? Do you have kids? How old are they? Most people love to talk about this part of their life. These questions get people talking about themselves and give you a chance to learn about them. You can also share some of your own answers to the same questions. Occupation. Ask what they like about what they are doing. What are the challenges? What do they like most? What would they change? When they tell you about their job, you have a great opportunity to comment on what you might know about that particular industry or to ask about it if you are unfamiliar. Recreation. Ask what they do for fun. Where do they vacation? Do they have a hobby or play sports? You don t need to have a list of questions to follow exactly; just chat and be yourself. Keep it natural! Be genuine. Message. Once you know more about them, you are better prepared to share your message and determine whether a Challenge Group offers a solution for the needs they have. Then bring your message to invite them to your Challenge Group. You are now ready to use the steps outlined in this invitation guide. 2

3 Step 1 Initial Invite Start with STEP 1 if you re reaching out to them first. TIPS: DON T OVERDO IT. Stick to the script don t overwhelm them with too much information. Ask if they want to hear more don t send the second message until they say yes. STEP 2 ENGAGE WITH A QUESTION ALWAYS USE STEP 2 if they reply to your invite OR, if they reach out to you first. TIPS: PLAY 20 QUESTIONS. Slow down and ask questions if you hear "on- the- surface answers, ask more questions. Go back and forth as many times as you need to truly understand their emotional needs. The deeper their needs and wants, the more likely they are to enroll. USE STEP 2 AT ALL TIMES. THIS IS THE MOST VITAL STEP IN RELATIONSHIP BUILDING. MASTER IT. 3

4 STEP 3 SHOW THE EVERY BODY NEEDS A TUNE- UP VIDEO If they want more information, or if they offer some type of objection, show them the video: TIPS: LET THE VIDEO DO THE TALKING. Share the video from the Coach Online Office > Video Library > Retailing > Beachbody Ultimate Reset > Every Body Needs A Tune- Up video. Click the Share feature and hit Copy Link. The link has your Coach rep ID and when clicked will take your prospect to your personalized Coach Web site. NEVER ARGUE FACT. IF THEY HAVE AN OBJECTION, SIMPLY SHARE A TOOL LIKE THE VIDEO OR STORIES OF PEOPLE WITH RESULTS. STEP 4 SHARE SPECIFIC DETAILS, COMMITMENTS, AND EXPECTATIONS After they watch the video and still show interest in a spot in your Challenge Group. TIPS: GIVE IT TO THEM STRAIGHT. They want to know what they re getting into, and you want them to succeed, so set the expectations now. Keep it simple and direct, and clearly express the commitment they re making and the results and return they ll achieve if they become a Group member. 4

5 STEP 5 HELP THEM ENROLL If they tell you what they need to get started and take a Challenge Group spot. TIPS: ENROLL TOGETHER. Offer the very best customer service to ensure their order is processed correctly and on time. Face to Face: Use the Coach Mobile App to enroll them. Long Distance: Call and walk them through the enrollment process over the phone. Open your Web site without being logged in to Team Beachbody so you can go through the steps with them and see. SITUATIONS SCRIPTS Didn t anticipate you d forget a step, or that your prospect wouldn t respond? No worries, nobody s perfect, which is why we created scripts for situations like these to get you back on track. Remember to modify the language to fit your personal style. My prospect didn t respond to Step 1 or 2. Now what? 5

6 SITUATIONS SCRIPTS My prospect asked about price immediately after Step 1 before we even got to Step 2. Now what? I messed up and didn t use Step 2 and failed to get my prospect s needs and wants. Now what? My prospect didn t respond to Step 3. Now what? Wait 48 hours...then say: 6

7 SITUATIONS SCRIPTS My prospect didn t respond to Step 4 or 5. Now what? 7

8 OBJECTION SCRIPTS: If you get an objection during the invitation process, don t think it s the end of the road. Instead of taking them off your list because they have an objection, use one of the scripts below to offer a solution. They might just turn out to be your best customer or Coach go get em! MONEY OBJECTION AFTER STEP 3, 4 or 5 I DON T KNOW; ALL I KNOW IS... Option 2: Option 1: Option 2: FEEL, FELT, FOUND 8

9 CLARIFYNG SCRIPTS: Hmm... I m just not sure. Sound familiar? If you ve got a prospect who s just not sure, you need to step in and help clarify their concerns. The best way to do this is to get them talking by asking clarifying questions. Use these scripts to help your prospect clear up the confusion, whether that s during the invitation process, or anytime you re chattin it up about Beachbody. GENERAL PRODUCT/PROGRAM OBJECTIONS So what is this Beachbody thing you are doing? Where should I begin? What do you want to know? I know you are really into that program, but I could never do something like that. What do you mean? What have you heard about the program? Every time I have done this sort of thing it didn t work. Well I would never want that to happen. What hasn t worked for you in the past? Why didn t it work? 9

10 I m not sure this is for me. Help me understand why you don t think it s for you. What kind of program do you think would work for you? I don t have access to the food that s required. Really, what type of food do you think is required? I m worried I ll be hungry all the time. What do you mean? What type of food do you think you ll be eating? 10

11 I don t want to have to stop working out. What non- strenuous exercises do you enjoy? I don t want to give up drinking coffee. Is it the coffee you enjoy or the caffeine you re addicted to? SITUATION SCRIPTS: TIME COMMITMENT OBJECTIONS I m so busy I don t have time for myself. Tell me more about what s going on? What makes it so hectic? I don t want to overcommit myself. Sounds like you re busy. What would the right balance look like for you? 11

12 SITUATION SCRIPTS: MONEY OBJECTIONS I just can t afford this. The only way you could feel comfortable investing in this is if you could feel absolutely confident that you would get greater value out than what you put in. I understand that. What would you need to see or experience from Beachbody so you could know if the value was there? Remember, the key is to respond with a question to get more clarification. If you get an objection, don t jump to respond without truly understanding the real issue. When you ask questions for clarification it shows you really care, and you re sincere in wanting to offer the correct solution. Always remember that intent counts more than technique. The more you help others succeed, the more likely it is that you will succeed. So choose and deliver your words with good intent and let your technique develop through experience over time. People don t care how much you know until they know how much you care. 12