Marlon National Deal #1

Transcription

1 Marlon National Deal #1 Call Marlon and William Call 1 Length 11 min Hey. Hey, man. Yeah. We can call him back in a little while. Let's move on and see who else we got or we're gonna call today. You want to try (beep). Yeah. Let's try them again. Just looking for the corporate office on this. Weren't they out of (beep) or was that a store? That was a store. Yeah. No, no. They're based (beep). An update on the storm shows it's not even gonna make landfall 'til Sunday morning. Right. Right. Yeah. Do you think that they'll -- Everybody's freaking out, but do you think that the -- I guess I need to call the airlines and see-- I just happened to talk to Chris last night. Oh, my God. There's even more. There's always more. Yeah. There always will be. It's just -- Man, it's another big one and it's like, okay. The good news on that one though, Chris is gonna field that one, which is good. It's major in terms of -- I'll put it this way. We're gonna have a race. The first person to 20 clients officially on the books gets this. It's from Chris and myself. Let me just say this. I can tell everybody this too, so I'm not telling you anything I wouldn't tell them. You're just hearing it on Wednesday instead of Sunday,

2 that's all, which kind of gives you an advantage, I guess. Depends on how much you take advantage of it, but yeah. There's gonna be ad spend involved. A lot is done for you. I can't tell you, really, anymore than that, other than just trust me. You're gonna want to be the first of 25 to take advantage of that. All right. Chris and I set that up last night. If you like the new ACP's -- I don't know. Have you seen them yet? Have you dug into them at all? No. No, I haven't. Do me a favor. Go to kallzu.biz/acps, ACPS, all right? All right. Then we'll call (beep) because I want you to see this. I'm not done with this page yet. I've got videos to make. I'd like to make them today, actually. I've got a lot of company training to update, ACP's I want to get off the plate. All the files though, all the downloads for the ACP's that are on that page, can you see that page? It's kallzu.biz/acps Yeah, ACPS. ACPS. Oh, I guess I have to be logged in first, huh? Yeah. Yeah, you definitely got to be logged in. It's not added to the member's area anywhere, but the page is live. No one knows about it, but you do now. Same thing with the call recording page. Cynthia is working on that for you guys, you and Jamie. As soon as she has those changes made, she's gonna let me know. I'll ping you. If you guys want to review them again, please do. There'll be transcripts, written transcripts as well. I'm having her go through and edit those with the same markers that you guys threw at us to make l sure that-- she's also gonna be in charge of organizing the coaching calls at some point. She's gonna be creating offers on Kallzu Connect. What else? All the recordings, any time I have a video that needs to be uploaded or training, the hiring of new staff members, you name it. It takes a lot of energy and effort to build a system. The good news is, once I build it, it's there, never have to do it again. Just point to the videos. Then fire anybody who can't follow a video, basically. That's the deal. You see the ACP page yet? Yeah. I'm looking at it. Page 2 of 5

3 I'm gonna do videos of each of those detailing the processes, but the downloads are there for you. It's as simple as -- It's changed a lot since you and I have played around with it last season. It's to the point now where it's just plug and play. You follow the directions in the set-up guides and the interview questions, and there it is. I put national deals together and I'll update these things as we move along, but this will work for now. I'll probably do another update before the end of the year on the ACP's and then we'll do a drop probably to everybody is what we'll do. Yep, yep, so there is that. Apologies. My ipad is connecting and disconnecting with my headset for some reason, of course. Anyway, are you ready to call (beep)? Yeah. Hold on one sec. Maybe recorded. (Foreign language) Please select from the following options. For information about a new or existing installation project, press or say one. For online order information or for questions about our website product, or any other (beep) related concerns, press or say two. For the location of the store nearest you, press or say three. For help with a new or existing (beep), or for issues with a previously (beep), press or say four. For (beep), press or say five. To obtain information or speak to a customer service representative about your (beep), press or say six. For customer care, press or say seven. For career opportunities (beep), please visit us online at (beep). To repeat, press or say (beep). I pushed seven, just so you know. Please listen carefully as our menu options have changed. If you have a question about product availability or for store information, please contact your local store. Store contact numbers can be found on our website at (beep). If you are calling regarding an online order that you have already placed or you would like to place an order, please press one. If you are calling about an issue with an (beep) or with a delivery of an (beep), please press two. If you are calling about (beep) credit card, please press three. For issues with (beep) installation or special order experience, please press four. To report an issue with a store experience, please press five. To submit appraise or for all other inquiries, please press six. Marlon, press six please. This call maybe monitored or recorded for quality assurance. Page 3 of 5

4 Kara: Yvonna (beep) customer care. How can I help? Hi, Yvonna. My name is William. I'm hoping you can help me, first off. I'm not sure, exactly, who it is I need to speak with. I'm looking to speak with someone about (beep) for (beep). We'd like to see if someone in the (beep) marketing department, or whatever it is you guys have over there, would be interested or wanting in taking those phone calls, those live phone calls for (beep). You know what? Tricky, right? Yeah, because -- You know what? Let me go ahead and get you over to (beep). Let me see what they can do for you, okay? Anything else? No, ma'am. Great. Thanks for contacting (beep). Give me one moment to go ahead and connect you. Thank you. Thank you for calling (beep) Department. For marketing and advertising proposals, press one. If you are a store associate, press two. If you are a customer, please press three. Thank you for calling (beep). To expedite your call, please select from the following options. I pressed one, by the way, Marlon. For general market, TV, radio, magazine, online and outdoor advertising proposals, press 01. For newspaper buys, press 02. For Hispanic advertising proposals, press 03. For African American advertising proposals, press 04. For direct marketing proposals, press 05. For yellow pages or local directory advertising proposals, press 06. For all sports marketing opportunities, press 07. For gift card proposals, press 08. For social media proposals, press 09. For home decorator's collection, press 10. Press the pound key to return to the main menu. Hello. You have reached the voice mailbox of Kara (beep). Please leave us a detailed message after the tone and we'll return your call as soon as possible. Thank you very much. Page 4 of 5

5 At the tone, please record your message. When you are finished recording, hang up or press pound for more options. Page 5 of 5