Custom Mobile App Support

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Sherman Sutton
5 years ago
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1 Custom Mobile App Support FBBC by Samantha Taylor App Scheduling app for Fit Body Boot Camp and Samantha Taylor Fitness. You can prebook your workouts, check in for your workout or cancel it, all through this app. Please see this whole document so you know of any troubleshooting answers you might need. Before You Download the App You need to make sure you receive your member s username and password from ClubReady (click this link below for instructions of how to do this) You will need to have a compatible device with an Internet connection. You will need a smartphone or smart tablet device. If you have any additional questions please see first the trouble shooting FAQ below to see if that answers your question, if it doesn t our is support@samanthataylorfitness.com Our App Is Available for FREE and It s Compatible with the Following Devices: Apple s iphone/ipad requires ios 9.0 or later. Android version 4.4 or Up. Depending on your smartphone or tablet, you can search for and download our app from the following app marketplaces: Apple s App Store (for Apple devices) Google Play Store (for Android devices) You can visit the following links from your mobile device, the links will take you straight to the app OR you can just search FBBC by Samantha. The picture to the left is what the app looks like. Apple Store Url: Google Play: See more detailed instructions below for downloading the app for either one. 1

How to Download Our App from the Apple App Store If you own an iphone or ipad, here s how you can download our app: 1. To download apps from the App store, you need an Apple Id.

Then, tap on Search icon at the bottom of the screen. 4. In the search box provided, enter FBBC by Samantha Taylor 5. In the search results, you ll see the icon and the screenshots for our app.

2 How to Download Our App from the Apple App Store If you own an iphone or ipad, here s how you can download our app: 1. To download apps from the App store, you need an Apple Id. If you don t have an Apple Id, you can create one from Apple s website: 2. If you have your Apple Id or after getting one, you can tap on the App Store icon from your device. 3. Then, tap on Search icon at the bottom of the screen. 4. In the search box provided, enter FBBC by Samantha Taylor 5. In the search results, you ll see the icon and the screenshots for our app. Tap on the Cloud with Arrow Pointing Down Icon or Get button. This will install the app on your device. Also, this may take a few minutes depending on your device internet connection speed. How to Download Our App from Google Play If you own an Android device, you ll need to visit the Google Play store from your device. 1. From your device, tap on Play Store icon. 2. Type FBBC by Samantha Taylor in the top search box. 3. From the search results, tap on our app icon. 4. Then, tap on Install button. Note: this may take a few depending seconds based on your device s Internet connection speed. 5. After installation, tap on Open to open the app. 2

3 NOTE: to use our app, you ll take the following steps, regardless of your device (iphone, ipad or Android). Also here is a short video you can watch that takes you through steps BUT still read info below because I give you some important steps you need to see. How to Login & Access Your Account 1. After installation, you tap on Open button. If didn t tap on open button, you can tap on our app icon from your device home screen. Look where your other icon apps are, and you should see our custom app icon: 2. Click on it and you ll be presented with the Login screen, you ll need to enter your Username and Password to see Upcoming Classes and be able to book your workouts. This will have to be set up already in the ClubReady software by the I sent you. Click this link if you don t have your password. 3. Enter your credentials you set up on ClubReady and tap on Login button. Passwords are case sensitive; therefore, make sure you enter it in the proper case. 3

How to Book a Workout, Check-In or Cancel a Workout 1. Once you re logged in, you ll see the Home tab which you ll see the upcoming classes only for that day. a. Also, at the bottom of the screen, you can find: i.

4 How to Book a Workout, Check-In or Cancel a Workout 1. Once you re logged in, you ll see the Home tab which you ll see the upcoming classes only for that day. a. Also, at the bottom of the screen, you can find: i. Home initial screen, which shows upcoming classes for today only. Once you have booked a session, it will disappear from this list and only show up in the My Schedule tab. ii. Classes show all available classes for a date. 1. Both the Home and Classes tab will only show the upcoming classes left for the day so if its already passed it won t be on there. iii. My Schedule this will show workouts you ve booked in one location. Once you have booked a day, it will be on this page and it will remove itself off the Home and Classes page. iv. More options to connect with us on social media, change schedule location, access resource links, contact support 2. To book a workout from the Home tab or the Classes tab, click the Book button for one of the classes shown. You can book 2 weeks in advance. a. Note: for each class, you ll see the workout date/time, instructor s name and location. 4

5 3. Then, from the Classes tab, you ll have the option to: a. Book a Workout you can tap on the time you want to book your workout. Then on the next page press and it will say Success when its booked. You can book up to two weeks at a time, on each day. If you need to cancel it right after you booked it, wait until the word Success goes away, then click the red cancel button. 4. Then, from the My Schedule tab, you ll have the option to: a. Check In if you ve already booked a workout, you ll choose the option to Check In or Cancel i. You can only check in up to 1 hour before the workout starts and you can check in right from your own phone! No waiting in line to sign in. If you try to check in more than an hour before, it will say Problem updating your status. ii. The trainer will have a roster of who has checked in to compared to who is there. They will mark those not present as absent even if they have checked in. b. Cancel a Workout Click on the date you want to cancel and click Cancel. You can only cancel your workout up to an hour before the boot camp (otherwise it counts as a late cancel because that spot was reserved for you). We ask that clients pre-book your workouts, so the trainer can have an idea of how many people are going to be there, as well as the member can hold their spot. This also helps members with consistency when they are accountable to their workouts and times. c. Other Options you ll see a map of our location, get directions and option to give us a call. This is the screen you will see after you click BOOK, you have the option to check in an hour This is the screen after you log This is the screen you will before the workout. IMPT: in and will see when you click see after you click on the When you check in, it will still say the Home tab at the bottom of class time from the list of Check In. If you want to the page. These are all the sessions that day. Click confirm you did check in just click upcoming classes for that day. BOOK to reserve your it again and it will say Booking is Click the time you want. spot. already set to this status. How to View My 5

6 Schedule Here you ll find your scheduled workouts for a day, for one location at a time. 1. Once you ve booked your workout, from the icons/menu at the bottom of the screen, you can tap on My Schedule. a. You will see a Check In button that will allow you to check in for that workout on the day of, no more than an hour before the workout. b. You can tap on the calendar and select different dates to see your schedule, so you can cancel them if you need to. c. Unfortunately, the ClubReady software will not allow the app to show you all your booked classes in one list, it is by the date. You can have however see this online on ClubReady s website after you log in there. 2. Although you can book another location on this app, you can only view at one time the schedule for that location. a. So, if you want to see any other schedule you have booked for another location, you must go to the More tab in the menu and choose that location, it will re-set the whole schedule availability for that location. b. Anytime you want to see the schedule for a different location, you must choose that location in the More tab. c. The system defaults to your location that your membership is set up. d. Since this is a new system and we didn t want a bunch of people accidentally booking the wrong location, we are only having people be able to book at their membership location UNLESS you tell us you want to book at another location. Just us and let us know so we can add that access for you. Members can book at any of our locations for no additional charge. Just support@samanthataylorfitness.com and please tell us: i. Your name ii. If you are doing boot camp or personal training iii. Your main club location where you joined iv. And which location you want to add as another option to train at 6

7 IMPT TIP: When you book a workout or cancel, there will be a black box that will pop up at the bottom that tells you the outcome of that action. Make sure you let that go away before you do the next step, so you know it took affect in ClubReady, it only takes two seconds for it disappear. How to View Additional Options, More Screen 1. Tap on More from the app bottom menu icons. 2. From the More screen, you ll find the following options: a. Follow Us on Social Media connect with us on social media. b. Links to our webpages in these areas: i. Resources helpful links you may need like the link for ClubReady s website, our events page, etc. ii. Track Your Progress access to your progress information, we will be adding more information to this page as we get more set up in ClubReady, but you can track your weight and your measurements right in ClubReady. iii. Nutrition access to the eating plan and we will be adding many more resources here including recipes iv. Videos/Seminars quick access to watch my seminars right from your phone! You can listen to these while you drive (not watch them of course while driving) or do other busy work. c. Need Help? contact us for support. d. Choose Schedule Location allows you to change your schedule location. You ll need multiple location access, if you want to attend a different location then your main location you need to contact support@samanthataylorfitness.com and let us know: i. Your name ii. If you are doing boot camp or personal training iii. Your main club location where you joined iv. And which location you want to add as another option to train at (there is no extra charge for this, this being a new system we didn t want to give everyone access since most won t attend more then one location) e. My Information displays your username and f. Logout allows you to sign out from the app, however if you stay logged in, you will have access to the app without having to log in again and you can book workouts within seconds. 7

8 Answers to Features the App does not have yet that we know we can t add right now, its something within ClubReady software that is stopping this capability: 1. I want it to show all my schedule, on the MY SCHEDULE tab, not just that date. The software won t let us do this, it can only show the date you have chosen on the calendar. You can log into the website and see your total schedule at a glance for the next 2 weeks in your account. 2. Why when I check in, does it still say check in on the red button when I am already checked in? One limitation ClubReady has on their app is they don t have what is called status update on their app access. So, when you check in, we can see it on the computer that you are checked in and when you click check in again, it will say you are member is already checked into this class. That way you will know for sure you are checked in. We are sorry for this inconvenience, trust me, I worked on this for weeks to try to get it to turn to say checked in but it just won t do it. We almost didn t build the app for this reason but felt it was worth having it still, even if this feature was not going to update. Answers about what a Certain Screen Mean 1. What if it says I have 0 credits and I can t book sessions? That is mostly likely just a glitch from when the accounts were transferred over, please contact us and we will investigate it right away. Remember though you can still show up for your session even if we don t get it fixed within the few hours you want to work out. support@samanthataylorfitness.com or you can call The app I am seeing doesn t look like yours or the pictures in this document. Chances are if it looks like this, you downloaded the wrong app. ClubReady has its own app but we did like this, so we built our own! So, if you see screens that look like this, that is not the right app. Uninstall that app and back to the first page of these notes to see how to find our app. : ) 3. I m logged in to the app, but I don t see any upcoming classes If you don t see any upcoming classes from the Home screen, chances are classes for that day has already passed. Same goes for the Classes screen. In this case, you may want to select a different date from the calendar. 8

Or if you are on the Home or Classes screen and you don t see the upcoming time you want, you might have already booked it because it disappears from these screens when its booked.

9 Or if you are on the Home or Classes screen and you don t see the upcoming time you want, you might have already booked it because it disappears from these screens when its booked. It can also be possible that you may not be connected to the internet and we re not able to pull the class list for that day. Please verify your internet connection. You may also want to logout from your account and try login in again. i. To logout, from the app, tap on More screen, then tap on Logout button and confirm. You ll be taken to login screen, where you re able to log back in. 4. I am on a particular date and it says no classes available on selected date If you know there are sessions this day, this could just be a glitch. Log back out and log back in, it should re-set. Let us know if it doesn t. OR you are already booked for any remaining sessions look on your MY SCHEDULE tab to see if you are. 5. What does it mean where there are two dates chosen on the calendar? When you see two dates like this, that means you have chosen a different day then the current date. The blue date means that is the day it currently is, the red date is what day you have chosen for the schedule that is listed below that calendar. 6. Why does it still say Book when I click on a class under My Schedule that I have already booked? That doesn t mean you haven t booked the class. If you click on Book and it says, Member is already booked into this class, that means you are booked. Most of the time when you book the workout, the screen will change to Check In or Cancel, like the 3 rd picture. But I have seen a few times where it stays on the 2 nd picture where it says book, until about an hour before the class starts. See pictures on the next page. 9

10 7. Why does it still say Check In when I have already checked in an hour or less before the session starts? That doesn t mean you aren t checked in. If you click on Check In and it and it says, Booking is already set to this Status, that means you are checked in to the class. Unfortunately, ClubReady doesn t update on the apps the status of the check in. So yes, it should say checked in but its within ClubReady s software that is not letting us have that status on the button that you are checked in. Frustrating I know but it was one of the only issues we found with this company and how it would function in the app. 10

8. Why can I only see one week of the schedule on the Classes or My Schedule tab? It was made that way to have less on the screen, all you do is swipe down and the whole month will show. 9.

11 8. Why can I only see one week of the schedule on the Classes or My Schedule tab? It was made that way to have less on the screen, all you do is swipe down and the whole month will show. 9. Why does it say, booking policy violation? Because on this app we only have people book out 2 weeks in advance. If we let people book months in advance when they aren t used to this system, they can have workouts in there they don t remember booking and we can have lots of slots taken that aren t being used. So, we are testing it out keeping it fresh with scheduling every two weeks. I recommend setting a reminder on your phone to go in and pre-book your workouts every week, so you are always a week ahead of scheduling. Meaning don t wait until Sunday to book the next week because as we get busier, you are going to wait to make sure you get the time slot you want. 10. How do I get to the next month? Just swipe to the left on the calendar and it will slide to the next month. More Support Questions 1. I forgot my username and password a. If you forgot your username/password (you must enter your that was given when you joined) choose forgot your username or password click this link to re-set your password. 2. Where do I go to install your app? a. Depending on your device, iphone/ipad or Android device, you ll need to visit your devices app store (App Store or Google Play). Once you re in the app store, do a search for FBBC by Samantha Taylor to look for our app. Optionally, you can also type Samantha Taylor or FBBC. b. Both app stores will require you to have an account to download and install apps. You ll need to make sure you re logged in to your account or create a new account (if you don t have one). c. App Requirements: i. iphone/ipad requires ios 9.0 or later. ii. Android Version 4.4 and Up 11

12 3. I can t install the app on my device a. To install our app, you must have a supported device (Apple s iphone/ipad or Android device). Also, please make sure your phone is upto-date with the latest updates. If you don t know how to do the latest updates on your phone, you will need to call your phone s tech support. For we will not know how to do updates on your specific phone. 4. I m not able to login to the app after I downloaded it a. If you re getting an invalid login entered message, chances are you re entering an invalid username/ or incorrect password. Passwords are case sensitive, make sure you enter it in the proper case. b. You also want to check your phone s internet connection. You need to make sure you re connected to your phone s 3-4G connection or a WiFi connection. c. First try going and re-setting your password by clicking this link. It takes a minute to an hour or so to get this from ClubReady. d. If its saying it doesn t recognize your or is not finding you in ClubReady, please or call us so we can make sure you are in the system. i. If you just joined that day, you might not have been added yet. ii. Or if you are an existing member and its not recognizing your , we may have a different on file then you are entering. So please do contact us and let us know. support@samanthataylorfitness.com or you can call My screen is freezing and I m not able to see or do anything within the app a. Try closing the app and re-opening. b. If this persists after a few times, power down your phone and turn it back on. c. If it persists, try uninstalling the app and reinstalling it. These above few things usually fixes the problem. d. If the problem persists, please send us a message at support@samanthataylorfitness.com and we ll get in touch with you as soon as possible to see if we can help. But you do want to try these above things mentioned first because that is the only thing we are going to be able to walk you through as well. 6. I tried to book a workout and I m getting an error message. a. Possible reasons: i. You may have already booked this class. Try selecting a different class or go to My Schedule to verify. ii. You may not have access to book a workout in your selected location. Tap on More icon from the bottom menu and verify you have selected the proper location. If you re not sure, give us a call. iii. You may not be connected to the Internet from your device. 12

7. I already booked a workout and now I m trying to check-in but no luck. It s not working for me. a. You will get an error if you re trying to check in for a class more than an hour ahead of the class start time.

13 7. I already booked a workout and now I m trying to check-in but no luck. It s not working for me. a. You will get an error if you re trying to check in for a class more than an hour ahead of the class start time. Most people just check in right before they get there. b. You may have already checked in for this class. c. Verify you re connected to the Internet. d. If it says, problem updating booking status, that means you are trying to check in more than hour before the workout starts. 8. What do I do if I can t pre-book my workouts on the app? a. You can always go directly to the website and log in and pre-book your workouts there. You can enter your log info here and get into the website directly, its just not the most mobile friendly webpage, that is why we created our own custom app. i. You can log into ClubReady s site here: ii. One reason why we also made our own custom app is ClubReady only has their schedule on 15-minute increment start times, which is one reason why we almost didn t go with this software. 1. So, when you look on the schedule on their site, it has their class times on 15-minute increments (like 6:15, 6:30, 6:45). To set our times that we have because they are on 5 minute and 10-minute start times sometimes, so we had to name the session time the time of the session. We did name the class time what time it starts, so you will still see our class times on the schedule when you book online. 2. On the app, you won t see these 15-minute increment start times, you will only see the class times we gave it like 5:25, 6:05, etc. So, this is not an issue when using the app. b. Here is where you can pre-book your workouts on this webpage: i. I recommend you go through this page not directly into ClubReady s site because of the reasons explained above. Click on the location you train when on this page but please know, you cannot change the location when inside it, you have to go back to these links on this page: ii. So don t try to change locations here where this dropdown menu is, it will say no classes scheduled for this day. You have to go to the above link and choose the location if you want to switch. 13

Be there at least 5 minutes early so before the workout starts, you can go up to the trainer to tell her that you need her to book you in

14 c. When you click the red button that says: book now it will take you to this screen and you still have to choose make booking at the first picture. Then when you do, you will see this next picture: d. If for some reason you still can t pre-book your workouts on the app OR on the website, you can show up for the workout. Be there at least 5 minutes early so before the workout starts, you can go up to the trainer to tell her that you need her to book you in the session. i. We have a tablet there that the trainer can log you in, however this is only for temporary use in a situation where you can t pre-book your workouts for some reason. You can let support know you are having issues logging in and we will get it fixed within a few days, but we still want you to just show up for your workouts until its fixed. e. Here is a list of all the schedules for you to be able to just show up and workout (remember, we recommend all newbies to boot camp, start in beginner sessions): I ve gone through all your FAQs, but I can t find a solution to my problem. a. If you re still having issues downloading, installing or using our app, please send us a message at support@samanthataylorfitness.com and we ll be more than happy to see if we can assist you. Or you can call but please try the other things first including speaking to your phone provider because chances are, there either may be a setting on your phone or an issue there that we cannot fix, or trouble shoot. Most of all, don t you worry the reason we had this app developed was to make it easy for people to book their workouts and check in that they are there, but we understand there may be some hiccups here and there. We will get it figured out, you just get to your workouts. : ) 14

FAQ for City of Tacoma employees

FAQ for City of Tacoma employees General: How do I update my contact information (address, phone number, email address)? How do I change my password? Forgot password Forgot username How do I favorite or bookmark the login page? Can I