Sign Language Accessible Interpreters, LLC. ersp INSTRUCTIONS
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- Dustin Logan
- 5 years ago
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1 ersp is the online system that we use to keep track of jobs and assignments. You will be given a username and a password to access ersp prior to your first assignment. Username: Password: You must use Internet Explorer to access the site. The web site address is It should look like this: When you reach the above screen, click on Interpreter and enter your username and password.
2 You will then see the welcome screen: Sign Language Accessible Interpreters, LLC The first thing you need to do is change your password. At the top of the screen, click Password.
3 Enter your current password and then your new password to change it. After you have successfully changed your password, click Home at the top of the screen to return to the home page. From the home page, you can see all the jobs you have for the current week. In the following example, Jane Doe has a job scheduled for Wednesday for Example, Inc.
4 This job is NOT CONFIRMED. When a job is not confirmed, you cannot see the details of the job, like job location, type of appointment, and any special instructions there might be. It is imperative that you accept these assignments in ersp. In general, we do not job details. Do not rely on us to or call you with all of the vital information. It is your responsibility to check ersp for details. Failure to accept assignments in ersp has resulted in interpreters going to the wrong locations and subsequently being sent home. In instances like these, we cannot pay the interpreter since the assignment did not get done due to the interpreter not checking ersp.
5 To Accept (Confirm) an Assignment: Sign Language Accessible Interpreters, LLC In the top left-hand corner of the home page, click My Calendar. The following screen will appear. The job is not confirmed yet, so the time shows up in red. Click on the customer name to go to the confirmation screen.
6 Once you have clicked on the customer, the following screen will appear: Click submit to accept the assignment. If for any reason you need to reject the assignment, call the office immediately to let us know you are doing so and why. Otherwise, we will assume that since you have been assigned the job, you will accept it and will be going to the assignment. To return to the calendar, if the screen automatically does not take you there, either hit My Calendar in the upper left hand corner, or Return in the upper right hand corner. The job that you accepted will now have the time appear in green. This means that you have accepted it. Now when you click on the job you will see the details.
7 To Close a Job: After you have completed the job, you will need to close it. This is important in order to enter any parking and/or extensions you may have. It is your responsibility to close your jobs. If you do not close your own jobs, someone in the office may close it for you without any parking or extensions. You will only be paid according to what is in ersp. Accounting will match your invoice to your summary.
8 To close a job, select My Account from the top left-hand side. From the drop-down menu, select Submit Hours. At the next screen you will be able to view all of your jobs. Click the assignments to close them.
9 If the appointment lasted for the assigned amount of time, you do not need to make any changes to the start time or duration; however, if the appointment went over, it is your duty to record that if you wish to get paid for the extra time. For example, this appointment went over 15 minutes. The interpreter, Jane Doe, called the office to get approval for the extension, and it was approved, so she stayed an extra fifteen minutes with the patient. Jane changes the Actual Duration from 1 hour to 1 hour, 15 minutes by using the drop-down menus. **Please note that all interpreters are expected to arrive at least 10 minutes early to every job. For a job that starts at 9:00 am, it is assumed that the interpreter will be on site and ready to begin by 8:50 am. However, please do not change the Actual Start Time or Actual Duration to include these 10 minutes. To be reimbursed for parking, please enter the amount in the Mileage box without any dollar signs. Jane Doe had $7 parking and has an original receipt, so she enters 7. Please note that we do not reimburse fees for buses, taxis, or the light rail. If you have any details to add, such as the client was a no show, if the client was late, or if you have details about the client s next appointment, etc., please add it to the comments section. Once you are done, click Submit Hours. The following pop up window will appear. Make sure that you entered all information carefully and accurately because you cannot go back and change it. If you do make a mistake, let us know immediately and we will change it for you. It is your responsibility to check it afterwards to make sure the changes were made.
10 After that, if you click My Calendar, you will see that your job is now blue, meaning it has been claimed. To View Your Total Hours: When it comes time to invoice, it is helpful to use your summary of your hours. This is what accounting will use to check your invoices. Having accurate times and dates will help prevent processing delays. To view your summary, select My Hours Report from the drop-down menu in the My Account tab. You will be taken to the following screen.
11 For invoicing, it s easiest to view jobs by the month. Change the month to the one you are invoicing for and click Run Report. Your report will appear below. Availability: There is a way to update your availability in ersp, but we do not check it. Please keep us updated on your availability via or phone.
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