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1 Talkbase is Capita Translation and Interpreting s supplier, customer and staff portal. It enables different parties to request services, find and assign interpreters, and manage payments, amongst others. If your information on your Talkbase supplier profile is complete and up to date, then we are more likely to find the perfect job for you. Good communication, professionalism and work ethics are essential to develop and maintain an excellent working relationship. One of the great features of this system is that it manages supplier payments, which means that your jobs and payments will appear on it for you to check and accept. In addition, invoices are also created in PDF format for your convenience, so that you do not have to create any! Once you have agreed to do an assignment, you must attend, have your timesheet signed off, send this timesheet to Interpreting and once the job is closed by Capita Translation and Interpreting, you must go to Talkbase and accept payment, so that it can be processed within the timeframes contained in the Terms and Conditions and our Interpreter Handbook. Once registered, please make a note of your login details and keep them safe. You should regularly check your account in order to make sure the details are up to date. You may also inform the Interpreting Team of any relevant updates at interpreting@capita-ti.com. In addition, please make sure that you keep track of all the assignments carried out for Capita Translation and Interpreting, including job number, language, date and amount agreed (all of this should be on the booking ). If you have any timesheets signed for assignments done that have been sent to the Interpreting Department for processing, please save a copy for your records. Record-keeping is a requirement for all self-employed individuals, so we expect all of our freelance interpreters to comply with this. Talkbase is an incredible tool that will mean less work for you. However, there may be issues every so often. If this is the case, please inform your Project Administrator or Project Manager (using the address that they have used to communicate with you) and also the Interpreting Manager (rbutterworth@capita-ti.com) as soon as you have noticed the issue and provide as much detail as possible and we will be happy to help.

2 (To see the pictures in a larger size, please zoom in using the Zoom tool) Open your internet browser (Mozilla, Internet Explorer or other). Enter Talkbase or in the browser and click Search. This should find the following page.

3 Enter your username and password, and click Login. Talkbase! Forgot your password? If you do not remember them, go to Forgot Password? (circled in blue). Then, you will see the screen next to it. Enter your and the safety code requested, and your login details will be sent to you. Alternatively, contact the Interpreting department

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5 Once you are on your Talkbase account, click on My Payments, where you will see your payments ready to be accepted (by you). In order to see all your payments, place the cursor on Period (just under the orange tab My Payments ) and click on it. A drop down menu will appear where you will be able to see an option View All. Click on the View All option to see all your payments (i.e. paid, processed and outstanding). The status of the payment (whether it has been accepted, processed or paid) has been circled in red below. You may click on View Payment to verify.

6 If outstanding, click View Payment, check that the amount is correct and accept the payment by clicking on Accept (circled in red below). Once you have clicked Accept, all you need to do is wait for the payment to be processed and invoiced as per our Terms and Conditions, and Interpreter Handbook. The sooner you accept the payment, the better. What to do if you cannot see any payments If this is the case, you may want to check on My Job Offers and My Current Jobs above My Payments, as they may not have been upgraded yet (see below underlined in red). If you are unable to find any, please contact your Project Administrator and the Interpreting department And finally, thank you for your time!

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