Disney Role Questions

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1 Disney Role Questions Character How would you act as a character performer? What would you do if a child was scared of you? Character Attendant How would you react if a child was being violent with a character? What does character integrity mean to you?**frequently asked What would you tell guests if you had to turn them away because a line is closing for the day? What would you do if a child was afraid of a character? What would you say if someone asked why the fur character doesn t talk?**frequently asked How would you say (Mickey, Cinderella, Ariel, Donald, Beast) has to leave? Bippidy Boppidy Boo Boutique Salon Experience? How would you deal with an impatient child? React to a shy or scared child Do you have any child care experience? Attractions How do you feel speaking in front of large groups? What would you do if a 4 year old girl wanted to ride a certain ride but she was too short? If you were doing a task that was repetitive (spiels), how would you keep yourself interested in it? What would you do if you messed up your spiel?

2 Merchandise If a package of chips comes at $1.50 each, and a guest wants 3, and gives you $10, how much change do you give back? What would you do if someone wanted an item, and the shop was out of it? What would you do if a guest wanted a specific item that you did not carry anywhere in your park? If your phone is ringing, you are checking a person out, and someone in the store needs help with an item what do you do first, second, and last? Do you have cash handling experience? Costuming Are you comfortable operating an advanced costume checkout computer? Are you willing and able to carry heavy (up to 50lbs+) costumes to different locations? Would you be comfortable working independently? How do you feel about working backstage with minimal guest contact? Are you willing to operate basic laundry equipment? Photo Pass Are you comfortable with operating digital cameras? How do you feel about achieving monthly sales goals and suggesting products? Are you comfortable working in several different parks, potentially all in the same week? How do you feel about a guest refusing a picture? Bell Services Are you willing and able to carry heavy (up to 50lbs) luggage (including overhead)? Are you comfortable talking to guests on the phone? Are you comfortable being the first CM that a guest interacts with on their vacation?

3 Housekeeping Are you comfortable working with cleaning chemicals? How do you feel about working in a guest s room while they are not there? Are you able to work independently with little to no guest contact? Lifeguard Are you comfortable working for long periods of time in the Florida heat? Are you willing to work in another role during off-peak seasons? Are you comfortable with spending long periods of time standing in water? What would you do in the event of a guest injury or illness? Do you believe you are able to pass the swim test? Custodial Are you comfortable with emptying trashcans (which may include shooing bees or flies) and lifting heavy garbage bags? Are you willing to bus tables in restaurants and outdoors? Are you comfortable working for long periods of time outside in the heat, rain, or cold? Main Entrance Are you comfortable delivering long speeches on a microphone? How would you make a guest feel special as they enter a park?**frequently asked Are you willing to drive a large parking tram? Are you willing to help with crowd control during parades and park openings? Recreation Are you willing to train with watercraft, arcades, and other recreational facilities? Do you believe you will be able to pass the swim test? Are you willing to work in another role during the off-seasons? How do you feel about working for long periods of time outdoors and around water?

4 Quick Service Food & Beverage (QSFB/Fast Food) Are you comfortable preparing simple food items, which may include using a fryer, grill, or other, cooking equipment? Would you be willing to wash dishes or bus tables? Are you comfortable selling alcohol? Are you able to multitask? Are you comfortable handling cash and using a cash register? How do you feel about working independently at a food cart? Full Service Food & Beverage (FSFNB/Restaurant) Are you comfortable handling cash and using a register? Are you willing to spend long periods of time rolling silverware, and folding napkins? Have you ever managed a seating chart, or are you willing to learn? What would you tell a guest if they wanted to eat at a restaurant, but there are no tables available for several hours? Transportation Do you have a valid driver s license? Are you comfortable memorizing and delivering long speeches? Are you comfortable talking to other CM via radio? Are you willing to help with crowd control during parades? How do you feel about driving large vehicles (such as a monorail or bus) filled with guests? Vacation Planner What do you think the duties of a vacation planner are?**frequently asked Are you comfortable handling large amounts of money and achieving monthly sales goals?**frequently asked How do you feel about working in multiple parks, potentially all four in a week? Are you willing to help with crowd control during parades? Are you comfortable working with a computerized ticket system offering over 128 different ticket combinations? How do you work while under pressure?

5 Hospitality What would you do if a guest wanted a specific type of room and there were none available? How do you feel about being trained on a computer system? How would you make a guest feel special as they are beginning their vacation? Are you comfortable talking to guests on the phone? Are you comfortable handling large amounts of cash? Concierge What do you think the duties of a concierge are?**frequently asked Do you have any experience handling cash, including foreign currency, and travelers checks? How do you feel about being trained on a computer system? What do you expect when you stay at a Disney Resort?**Frequently asked

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