THE BASICS. Don t be intimidated by what you don t know.---- That can be your biggest strength ~Sara Blakely_

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1 THE BASICS Don t be intimidated by what you don t know.---- That can be your biggest strength ~Sara Blakely_ Q: What exactly is GOtivation? A: It s a web-based app and chatbot. Fitness coaches, personal trainers, and gym owners use it to connect with their clients. Q: Why do coaches, trainers, and owners use it? A: Lots of reasons. Here are a handful o Connecting with clients takes up hours every day. Many coaches use GOtivation to save time by automating their routine client contact. They use the extra time to focus on the most critical parts of their business and do more of the things they love in life. o No one told you it was going to be so hard to build a customer relationship online. Weak relationship = weak results = weak retention. That s why smart coaches use it to build better relationships with their clients. o How about all those new leads you re nurturing? Sign them up on your GOtivation account and give them a freemium service. Show you care, motivate your leads, and do it effortlessly. o Did you know there are over 300,000 fitness coaches in the US? Yep, it s crowded and noisy out there! GOtivation is a new

2 communication channel that allows you to stand out and build your brand. o The more -ahem- frugal types, use GOtivation to reduce Assistant hours. As a real example: 3 hrs/wk x $10/hr = $120 saved each month... whoa! What could it save your business? Q: Cool story bro, but who has time for this kind of stuff? A: We hear ya, bruh! That s one of the main reasons we built GOtivation. GOtivation can run on autopilot and automatically connect with all your clients. Think of the Orange Robot as a dedicated customer-satisfaction employee on your team. Q: I employ trainers at my studio. Can they use GOtivation? A: Yes. In the Corporate subscription, you ll have the ability to add employee users. Q: How do my clients receive messages? A: GOtivation sends messages to your clients via Facebook Messenger; the largest global messaging app with over 1 billion users. Messenger is free and doesn t require someone to have a Facebook account (for you secretive types). Q: What kind of messages does GOtivation send to my clients? A: In general, everyone will receive a motivational message paired with motivational content (image, quote, infographic, or video). However, each client will receive something unique based on their profile and interests. You can see the real-time messages in GOtivation s Messenger page.

3 Q: What if none of my clients feel motivated by GOtivation? A: After we compose ourselves (I m not crying, I just got something stuck in my eye), we would direct you to the MOTIVATIONAL SATISFACTION GUARANTEE. It reads: If you can't find a SINGLE client who was encouraged by our motivation, our CEO will hold a plank...1-second for every client you have. Seriously. We'll even post it on your Facebook Page. If that doesn't motivate them, well, you might have bigger problems... Q: Can I talk to my clients and customize the messages? A: Fo sho. In the Advanced and Corporate subscription you can write your own messages, upload your own content, and engage real-time with your clients. Q: Can I upload my own motivational photos and promotions? A: Yes. In the Advanced and Corporate subscription, you can upload your own content. Videos from your latest class, your before-and-after photos, even an occasional promotion*. *Learn more about Promotions in the Random section. Q: How do I explain GOtivation to my clients? A: Here are a few helpful talking points: o I m using GOtivation to help encourage you and connect when we can t see each other. Think of it as your motivational workout! It s an extra service I give to my clients and totally free to you.

4 o Most users like GOtivation because it s a quick, positive reminder every day. It just shows up as a Message in Facebook Messenger and you re on your way. o GOtivation is built on modern motivational psychology. It can help boost your mindset and strengthen areas where you might need some help. TECHNICAL HELP I m not a tech guy. I m looking at the technology with the eyes of my customers, normal people s eyes. ~Jack Ma Q: Do I need to download the GOtivation App? A: GOtivation is web-based just access it on any laptop or desktop browser (Chrome is our favorite). No additional app to download and crowd-up your phone. (Seriously, we have no room left on our phone) Q: Do I need to be on Facebook Messenger to use the app? A: Nope. In a future software update, you ll even be able to chat real-time with your clients directly through GOtivation s site. This is a great way to keep business and personal chat separate.

5 PRICING Price is what you pay. Value is what you get. ~Warren Buffet Q: How much does GOtivation cost? A: GOtivation is a subscription service. Please check out our pricing page for more info and see if you qualify for a free 21 day trial. Q: Do you have any special offers or discounts? A: Yup! There s a FREE 21-day trial for new users. Additionally, our Annual Plans are discounted up to 25% off the Monthly Plans. Q: Do you require a credit card for the free trial? A: No way! I think we've all signed up for a subscription trial we FORGOT we were paying for. If you love GOtivation, just subscribe afterwards. Q: Are your payments secure? A: Yes. We do not store your credit card information on our site and use Stripe for payment processing. Stripe has been audited by a PCIcertified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. RANDOM

6 You don't have to see the whole staircase, just take the first step. ~Dr. Martin Luther King Jr.. Q: Will GOtivation blow up my phone?! A: Ha, good question! Nothing to worry about though. GOtivation messages are not connected to your personal or business FB account, so messages only show up in the GOtivation web app. Let s keep business and pleasure separate, ok? Q: Can I promote my business using GOtivation? A: Yes. In the Advanced and Corporate subscription, you can upload promotional content and share it with your clients. We strongly recommend sending promotions no more than 1-time per week. Why? Just like you and me, if we see too many promotions, engagement goes down, unsubscribes goes up, and your brand image suffers. <3 your clients, don t SPAM your clients. Q: You guys seem so freaking amazing! Who can I talk to about partnering with GOtivation. A: You flatterer let s talk! Send us a note at GOtivationTeam@gotivation.co