RESIDENT HANDBOOK 2016/17

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1 RESIDENT HANDBOOK 2016/17

2 CONTENTS SECTION ONE Settling In SECTION SIX Moving Out SECTION TWO You and Your Community SECTION SEVEN Reference Guide SECTION THREE Housekeeping SECTION EIGHT Useful Contacts SECTION FOUR A Happy and Healthy You SECTION NINE Your Data Protection SECTION FIVE Your Contract SECTION TEN Your Community Your Question

3 WELCOME TO PAVILION HOUSE WE RE DELIGHTED YOU HAVE CHOSEN TO LIVE WITH US, AND WE LOOK FORWARD TO WELCOMING YOU TO YOUR COMMUNITY AND HOME FOR THE NEXT YEAR. At Pavilion House, we understand that your student years should be some of your most memorable. So, grab yourself a drink, sit back, relax and have a read. This is your step-by-step guide to living at Pavilion House.

4 INTRODUCTION 4 YOUR HOUSE TEAM Judith Wood is the Community Manager here at Pavilion House. You will see Judith and her team walking around the House, please stop and say hello they ll be happy to answer any questions you may have. Judith Wood +44 (0) The team at Pavilion House will post regular updates on Facebook and Twitter to keep you in the loop with what s going on. Make sure you re following and join our Facebook Group thepavilions RECEPTION Our day team will be in Reception at the following times: Monday to Friday, 8:00am 7:00pm Saturday, 11:00am 5:00pm Sunday, 11:00am 4:00pm OUT-OF-HOURS EMERGENCY CONTACT Should anything urgent happen and we re away from the Reception desk, please call the out-ofhours telephone number +44 (0) Don t worry, someone will always be on hand to help. YOUR NEW ADDRESS Block and Flat Number Pavilion House Ruston Way Lincoln LN6 7BQ The address above is the main Pavilion House address but each block also has its own postcode. When sharing your address, please also include the name of your block and change the postcode using the list below. Clayton House - LN6 7BQ Rudgard House - LN6 7AW Poppleton House - LN6 7BJ Charlesworth House - LN6 7BL Ellison House - LN6 7BP Yorke Lodge - LN6 7BS Banks Lodge - LN6 7BT Foster Lodge - LN6 7BU Proctor Mews - LN6 7DH Hornsby Mews - LN6 7DE Save important contact numbers (like the emergency number) in your mobile in case you need it. *More useful numbers are listed throughout this handbook Make sure you include your block and flat number when sharing your new address NON DISCRIMINATION STATEMENT We strive to treat each resident with dignity, integrity and without judgment. Vero Group is committed to ensuring compliance with all local equality laws. Vero Group subscribes to a universal policy for the achievement of equal opportunities and no person will be discriminated against because of race, colour, age, religion or belief, ethnic or national origin, sex, marital status, disability, sexual orientation, gender identity or any other local laws protecting specific clauses. ANUK CODE Prodigy Living is a member of the National Code of Standards for Larger Student Halls. The code provides guidance and minimum standards that code members are expected to attain and these standards are checked regularly by site inspection. The code also provides a complaints service for when things go wrong and have not been addressed properly by us. Full details of the code can be found at

5 TITLE. SETTLING IN

6 SECTION ONE: SETTLING IN 6 NOW YOU VE MOVED IN AND HAVE YOUR KEYS, LOOK AFTER THEM. IT MAY SOUND OBVIOUS, BUT IT WILL SAVE YOU A LOT OF HASSLE IF YOU RE LOCKED OUT AT TWO O CLOCK IN THE MORNING! IMPORTANT: Always lock your room and keep your keys/key fob with you at all times. Never give your keys to anyone else. LOST KEYS: If you do lose your keys, tell a member of the team ASAP. YOUR ROOM Here s a quick tour of the features to help you settle in. INTERNET Your room is equipped with up to 100 Mb Broadband and Wi-Fi, including unlimited uploads and downloads, which you can access throughout the building at no extra charge. This service is provided by Ask4, our Internet Partners. CONNECTIVITY ISSUES Ask4 can be contacted on t: +44 (0) e: or text call me to +44 (0) for a call back. Make sure you are at your computer when you call TV All televisions provided by Pavilion House have licences. If you bring your own TV, or if you want to watch or record programmes as they are being shown on any other device, such as a mobile phone, tablet or computer, you ll need a TV Licence. You can get one at the Post Office or online at for a fee of Failure to have a valid licence for your flat/bedroom is against the law and can result in a heavy fine. If you don t watch or record television programmes as they are being shown on TV or any other device, or if you only stream TV programmes online after they have been broadcast through demand services such as YouTube, BBC iplayer and 4oD, you don t require a TV Licence. Please visit co.uk/notv and let them know. You can watch a wide range of on-line TV channels through the broadband service. Just ask if you need help. If you notice anything wrong with your heater, contact the Pavilion House team as soon as possible. HEATING If you re chilly your room has a booster switch for the heating. Using this means you don t have to leave your heating on permanently. If you notice anything wrong with your heater, contact the Pavilion House team as soon as possible. INVENTORY On arrival you will be provided with an inventory. This is a document that lists all the items in your room and kitchen. We know you are super busy when you first move in, but if you haven t already, please make time to complete it. REMEMBER: When you check out, you need to return the room in the same state as it is on the inventory. Make sure it s correct from the start.

7 SECTION ONE: SETTLING IN 7 THINGS WE DON T ALLOW NO PETS. As cute as they are, pets are not allowed. NO WEAPONS of any description, including pellet guns (BB) and air activated weapons, crossbows/longbows, catapults, nondomestic knives. NO DRUGS. Any prohibited items will be confiscated. Your tenancy agreement also permits us to confiscate Legal Highs and other substances without your consent. LAUNDRY Follow the instructions and don t overload the machines. We cannot be held responsible for damage to your clothing COMMUNAL AREAS SOCIAL ROOMS The Common Room is available for your relaxation and enjoyment 24 hours a day, seven days a week as are the study rooms, just make sure you book in a slot with Reception first. LAUNDERETTE If you re not taking your washing home to your parents, you ll need the launderette! LOCATION You ll find the launderette on the ground floor of Clayton House. The machines are card operated. Instructions to use them can be found on the wall of the launderette. Cards can be obtained from the machine in the launderette for 5 and topped up online with a minimum credit of 10. Please keep them safe as if you lose them any money saved to the card will be lost. Replacement cards may be obtained from the launderette but there will be a charge of 5. You are even able to check whether the machines are available before you go to do your washing with Laundry View circuit.co.uk/i-want-to-do-my-laundry/laundryview. COST OF LAUNDERETTE Washer: 2.70 Dryer: 1.20 HOW TO PAY FOR THE LAUNDERETTE To use the machine, you need a top up card, available in the laundry room. Money will be deducted from your card each time you use a machine. Use the dryers. Don t leave damp laundry in your bedroom/flat as this can cause moisture build-up, mould and make you ill If you have any questions, contact either a member of the Pavilion House team or Circuit Laundry (phone number listed on laundry room wall).

8 SECTION ONE: SETTLING IN 8 POST Post will be delivered to your lockable flat post box. Any items delivered by courier that are too large to fit in the post box or that are recorded/ special delivery will be signed for by the team at Reception. You will then be notified. In providing this service, we cannot take any responsibility for loss or damage to any packages. We also reserve the right to decline any delivery. If you re not happy for us to accept your post, please ask the Post Office to retain it on your behalf. With over 1300 residents at Pavilion House, parcels can be collected throughout the day. POST REMEMBER to use the full address: Your Block/Flat Room letter Pavilion House Ruston Way Lincoln and the relevant postcode for your flat (see page 4) # BICYCLE STORE Bike Storage is available but you ll need to make sure you bring a secure lock to attach your bike to the rack. LOCATION There is a bike store outside each block. BIKE TAGGING POLICY All bikes brought to the property must be stored in the designated bike storage areas. To enable easy identification all bikes must be registered with the house team and tagged. Tags will be provided upon registration and must be fitted to the bike at all times. PARKING We can issue one hour permits for visitors and unloading when available. We have a very limited number of long term permits to sell each year: blue badge holders have first priority, and medical issues will be considered, as will nurses and social studies students.

9 YOU TITLE. AND YOUR COMMUNITY

10 SECTION TWO: YOU AND YOUR COMMUNITY 10 YOU WILL EXPERIENCE SOME OF THE BEST YEARS OF YOUR LIFE HERE WHILST WORKING TO COMPLETE YOUR STUDIES. It s great fun living at Pavilion House, and we get that socialising is a significant part of the student experience. Whilst we don t want to bombard you with an endless list of house rules and regulations, we want to be sure you live in a clean, safe and enjoyable environment. It s all common sense stuff, but we know how important studies are to everyone. So, here are a few things to think about. YOUR COMMUNITY Respect property that belongs to Pavilion House. It s a real shame when one person ruins it for everyone else. If you have friends over, make sure you accompany them whilst onsite and let them in/out with your key/fob NOTE: We will not open the gates for visitors unless you are present. Whilst we love you having friends over, we ask that they treat Pavilion House with as much respect as you. Guest misbehaviour will be your responsibility. ACCIDENTS Accidents do happen and there are times when things can t be helped, but intentional damage to Pavilion House property will result in a fine, or in extreme cases, eviction. UNDERSTANDING We ask you to be respectful and considerate to other people within your living space. This diverse mix of age, background and culture is what makes university life so great. NOISE Please be respectful when playing music and having fun with friends. Whilst you might not have an early start, your neighbour could. We ask that you keep noise to a minimum between 10:00pm 8:00am. CLEAN AND TIDY Keeping your room and communal areas clean and tidy ensures that you live in safe and hygienic conditions. We know it s tough when living with others, so we d recommend creating a cleaning rota with your new flat mates. Damage to communal areas will result in equal charges if no one accepts responsibility. If your room isn t cleaned up to scratch at the end of your tenancy, you will be charged for the cleaning. *Charges are listed in the back of your guide.

11 SECTION TWO: YOU AND YOUR COMMUNITY 11 BEING GREEN AND ENERGY EFFICIENT BINS Make sure you empty your bin regularly and that you put your rubbish in the correct bin. Please ensure that all rubbish is taken to the bin store. BIN LOCATIONS Bin stores are located around the property. THE GREEN WAY Being green is important to us. Here s what we re doing to be eco-friendly: 1. ENERGY EFFICIENT BULBS are fitted in the main lights throughout the building 2. DOUBLE GLAZING in all of the halls 3. HEATER TIMES limit the operation time of the electric heaters 4. A GRADE APPLIANCES, including refrigerators/freezers and ovens Here s how you can be an eco-warrior, too: 1. TURN OFF LIGHTS AND APPLIANCES when you go out 2. SWITCH OFF TAPS and only boil as much water as you need 3. ALWAYS put lids on pans 4. USE your heater thoughtfully 5. CLOSE THE WINDOWS when the heater is on 6. DON T WASH CLOTHES in the shower 7. UNPLUG electrical items from the outlets when you aren t using them 8. TURN OFF HEATERS before going out 9. KEEP DOORS CLOSED GENERAL SAFETY TIPS All gates can be accessed using your key fob Don t prop doors open (including fire doors) Always carry your keys and keep them safe. Never give your keys to anyone else Be aware of strangers on the premises. If you re not sure who someone is, ask them or alert the team Be cautious of people coming in behind you when entering the premises. Speak to reception if you see anyone follow you in that you do not recognise. Always lock your door when you re going out, and keep it closed at all other times - even if you re just nipping to the kitchen If you see anything suspicious, report it to the team as soon as possible If your room is at ground level, or easily accessible from the ground, make sure your windows are shut before you go out. Windows will only tilt outwards and should not be opened fully If you are worried about the safety of any equipment in your room or shared areas, contact the Pavilion House Team: t: +44 (0) e: OUT-OF-HOURS SECURITY If you need to report something, or if you need out-of-hours assistance you can contact the onsite security team on +44 (0) FIRST AID If you have an accident at Pavillion House please report it to the team (after calling 999 if needed). The office keeps a first aid box, but it does not issue drugs of any description.

12 SECTION TWO: YOU AND YOUR COMMUNITY 12 FIRE SAFETY HEAT AND SMOKE DETECTORS The kitchen and communal corridors are equipped with heat and smoke detectors. Your room is fitted with a smoke detector. FIRE PREVENTION AND ALARMS Now that you re sharing a living space with others, it s vital that you know how to prevent fire, and what to do if one happens. Please read the information below it outlines general fire prevention, fire alarms and the evacuation procedure. You are required to take part in fire drills. If the fire alarm sounds, you must evacuate the building and go to your designated assembly point by the University sports pitches. TIPS TO AVOID FALSE FIRE ALARMS Close fire doors. NEVER WEDGE FIRE DOORS OPEN, remember they are an important part of your fire protection system. Most false alarms are caused by fire doors being left open when people are cooking or smoking. This is a massive inconvenience for everyone concerned (not least the fire brigade). *Please note. Pavilion House is a non-smoking building. SMART ELECTRONICS DON T overload sockets SWITCH OFF and UNPLUG appliances when not in use FOLLOW INSTRUCTIONS when using electrical items CHECK electrical appliances regularly for dangerous wiring, hot plugs or scorching on plugs or sockets TEST we recommend having a qualified electrician test your appliance CORRECT FUSE make sure electrical items are fitted with the correct fuse DON T try and force European or US plugs into UK electrical sockets. If you need an adaptor, come and see us! ONLY applicances with an EU CE Safety mark should be used - if in any doubt speak to the team at Reception FIRE EXITS AND EVACUATION KNOW YOUR ESCAPE ROUTE AND EQUIPMENT Make sure you know where the nearest fire exit is Read the fire notices dotted around the building Know where the evacuation point is and how to get there Only use fire-fighting equipment if you re trained and it is safe to do so. Do not put yourself in danger KEEP ACCESS TO FIRE EXITS CLEAR If you notice any obstructions to fire exits, please let Reception know Bikes must not be kept in your room or in the way of an escape route. Please keep bikes in the secure bike store KNOW WHAT TO DO IF A FIRE ALARM SOUNDS LEAVE the building immediately - don t stop to collect your things GET OUT as quickly as possible, and don t block escape routes MAKE your way to the evacuation assembly point DO NOT attempt to re-enter the building until it is deemed safe by a member of staff or the fire brigade DO NOT tamper with the fire safety equipment DO NOT put a sock over the smoke detector FIRE ALARM TEST Every Friday afternoon between 5:00pm 6:00pm. Always keep fire doors closed

13 SECTION TWO: YOU AND YOUR COMMUNITY 13 COOKING Whilst we love the idea of you practicing for MasterChef, we want you to stay safe when cooking in your kitchen. Therefore, we ask the following: Don t leave cookers unattended when in use as this will cause a fire and can result in significant damage and puts you an other residents at risk Keep the grill clean (dirty pans will catch fire very easily) Your kitchen door is a fire door. Please ensure it is closed at all times (especially when cooking) Switch on the extractor fan when cooking Chip pans and deep fat fryers are not permitted and will be confiscated. As part of our programme of enhancements, your kitchen either has been or may be fitted with an induction hob. This means you ll need to bring steel bottomed pans to prepare your meals as aluminium or copper saucepans don t work on induction hobs. Please note that induction hobs can interfere with Pacemakers. If you have any concerns about this, please contact reception.

14 TITLE. HOUSEKEEPING TIP! Always keep fire doors closed

15 SECTION THREE: HOUSEKEEPING 15 WE KNOW THAT CLEANING IS LIKELY TO BE LOW ON YOUR LIST OF PRIORITIES, BUT IT IS CRUCIAL TO YOUR HEALTH. PLUS, IT DOESN T TAKE TOO LONG (AND AVOIDS ANY CHARGES). YOUR ROOM Your room is your sanctuary and we want to leave you to enjoy it. So it s up to you to keep it clean and report any maintenance problems. We ll help by carrying out termly inspections to make sure we pick up any issues you might have missed. Don t worry you will be given advanced warning! MAINTENANCE We have a full maintenance team onsite who will always try to sort out any issues as soon as they are reported. If you have any maintenance issues in your room or flat please contact Reception or report them on-line via your customer portal onlinesecuredaccommodation.com/student/ Charges could be raised if cleaning or maintenance issues are found during inspections. KEEP IT CLEAN DO NOT use abrasive cleaning products that can damage surfaces DO NOT use hair or clothes dye in your en suite or kitchen DO NOT put any pictures or posters on your walls please use the notice board provided. Damage to walls will incur a charge ROOM CHECKS To comply with health and safety regulations, your room will be checked intermittently. Don t worry you will be given advanced warning of room checks. If your room doesn t match up to the cleanliness and order levels expected, you will be given 24 hours to clean up, or we will arrange to clean it for you and pass on the costs. In some instances, we do have to prioritise repairs depending on their urgency; however, we aim to get all issues solved within 24 hours. WHAT S THE DAMAGE? Accidents do happen and there are times when things can t be helped, but let us know and we can get things fixed as soon as possible. Intentional damage to Pavilion House property will result in a charge, certain cases may be deemed in breach of tenancy terms and conditions. Damage to communal areas will result in equal charges if no one accepts responsibility. A full list of charges can be found at the back of this guide. Please note that the charges quoted are estimates and may be subject to yearly increase.

16 A HAPPY AND HEALTHY YOU

17 SECTION FOUR: A HAPPY AND HEALTHY YOU 17 STUDENT LIFE ISN T ALWAYS WITHOUT CHALLENGES. LEAVING HOME, LOOKING AFTER YOURSELF, MAKING NEW FRIENDS, HITTING COURSE DEADLINES THEY CAN ALL TAKE THEIR TOLL. WE RE HERE TO HELP YOU. The most important part of our community is you. Whilst university life can be incredible, it doesn t always go as planned. DON T keep things to yourself. REMEMBER: Your university provides support and advice on various issues (financial, relationship, course problems, etc.), as well as a dedicated service for students with disabilities. You are always welcome to talk to us at Reception. Alternatively, Student Support is there to help. Below, you will find useful hints, tips and telephone numbers. PROBLEMS WITH A FLAT MATE If you re unhappy about the behaviour of another resident, please come and speak to us. If you don t feel comfortable speaking to us directly, please write down your concerns and FEELING UNWELL If you are feeling unwell, you can get an appointment with the doctor or nurse at your university s health centre. Please only call the emergency services when it is life-threatening. Usually, you can get a same-day appointment, or at the latest, within the week. The most important thing is that you are happy and healthy, but we know that you can easily slip into less than healthy routines whilst studying. *In an emergency, please call the emergency number so that the house team can open the gate for the emergency services. Make sure you register with the health centre when you arrive at university. Hopefully, you ll never need an appointment, but if you do, life is a lot easier if you re already registered Here are a few tips to help you stay on track: SOCIALISING Know your limits. Enjoy yourself, but make sure you relax and take it easy, too! TIRED Too much or too little sleep can run you down and prevent you from performing at your best. Try to get a full eight hours of sleep for at least a few nights a week UNIQUE Just because people are at university doesn t mean everyone s the same. Celebrate the different cultures and treat people with respect.

18 SECTION FOUR: A HAPPY AND HEALTHY YOU 18 DEBT It can be tough managing your finances whilst at university (and after) but we are here for you if you have any concerns about paying your rent. We release all payment dates when you get your tenancy agreement and ensure we keep you updated in advance. If our payment dates don t match your loan dates, we always try to reach a solution for you. We operate a strict arrears procedure, so do let us know as soon as possible if you re experiencing financial worries. EXERCISE It can be easy to eat, sleep, study, repeat whilst at university, but it s really important to ensure that you get regular exercise. You can achieve this by joining a gym, a university sports club or walking instead of taking public transportation/ driving. You ll be surprised at the difference it makes to your general wellbeing. NUTRITION As tempting as it may be to eat kebabs or pizza each night, a healthy, balanced diet is essential. Healthy food (especially fish) can feed brain power! TIPPLE Drinking can sometimes be a large part of university life, but we know it s not a part of everyone s life. Ensure that you drink responsibly and stay safe. REMEMBER: Not everyone drinks alcohol. Please respect those who don t. STUDIES Remember the reason you came to university to receive the best degree possible for you. We are here to support you through this. USEFUL CONTACTS NHS SAMARITANS (0) VICTIM SUPPORT (0) STUDENT LOANS HELPLINE (0) DEBTLINE (0) SEXUAL HEALTH BRITISH PREGNANCY ADVISORY SERVICE (0) ALCOHOLICS ANONYMOUS (0) SECURITY ADVICE The best way to minimise the risk of crime is by taking sensible precautions and remaining vigilant. For more useful tips on how to keep yourself safe in various scenarios, stop by Reception and pick up a guide.

19 TITLE. YOUR CONTRACT

20 SECTION FIVE: YOUR CONTRACT 20 Here is a quick reminder of some key clauses: Pavilion House is managed by Vero Group. You are bound to the full contract period if you leave before the contract ends, you will not receive a reduction in rent Staff may need access to your room for room inspection, maintenance or repairs, in an emergency or during open days for prospective residents. At least 24 hours notice will be given (unless it is impractical to do so) You must pay your accommodation fees on the due dates stated on your contract. Outstanding debts will eventually be passed onto an external debt collection agency If you decide to transfer to another room, exchange room or leave Pavilion House, you will be charged a 50 administration fee for changing rooms or a 150 administration fee for leaving (depending on circumstances) Pavilion House does not accept liability for the loss or damage to any resident s property, whatever the circumstance. We advise you to arrange adequate insurance coverage for your personal possessions while you are here. We provide a basic contents insurance as part of your rent through Cover4Students. Details will be given to you upon arrival If you are unsure of your full legal obligations as a resident of Pavilion House, please check your tenancy agreement for more information. Once you ve signed your contract, you are bound by everything outlined within it. So, please read it carefully. Make sure you understand it and are familiar with the key terms and conditions #

21 MOVING OUT

22 SECTION SIX: MOVING OUT 22 WHETHER YOU RE LOOKING TO MOVE ROOMS OR MOVE OUT, HERE S EVERYTHING YOU NEED TO KNOW. We hope you enjoy your time at Pavilion House and choose to stay here again. However, you may wish, for a variety of reasons, to move rooms or leave us. In all cases, you should discuss your situation with a member of the Pavilion House team first. All moves within or outside of Pavilion House during the tenancy period are at the management s discretion. MOVING OUT AT THE END OF YOUR TENANCY As a condition of your contract, you are required to book and attend a check-out inspection with the Pavilion House team. If you don t attend the inspection, it will be very difficult for you to challenge the inspection and any charges for damage and disposal of refuse or any abandoned items. The check-out inspection also lets us know where we should return your deposit, so it really is in your interest to attend. On your last day, you must: Vacate your room by 10:00am Return all keys to Reception Make sure your room is clear of all of your possessions Make sure your room is clean before you leave (you ll be charged for cleaning if not!) * A full list of charges can be found at the back of your handbook. MOVING OUT BEFORE THE END OF YOUR TENANCY Whether you re moving to a vacant room, swapping rooms or withdrawing from your course, you will need to complete some paperwork at the Pavilion House team s office. There will be a 50 fee to cover administrative costs if you change rooms or a 150 administration fee to leave (depending on circumstances). MAIL REDIRECTION You don t want to miss out on important correspondence when you leave so don t forget to tell the people who regularly send you mail where you re moving to. Because we receive very large amounts of post we regret it s not possible to redirect this and it will be returned to the sender. REMOVAL OF BIKES When you check out, make sure your bike checks out with you. If you don t wish to take your bike, let us know and we can donate it to charity. Any bikes leftover will be disposed of.

23 REFERENCE GUIDE

24 SECTION SEVEN: REFERENCE GUIDE 24 OUR QUICK REFERENCE GUIDES GIVE YOU THE INFORMATION YOU NEED AT A GLANCE CHARGES LIST These charges cover the damage to items/ cleaning of items (including VAT and labour). They are approximate and may vary depending on the situation. ITEM COST Bed 160 Study chair 85 Work station desk with drawers 100 Book shelves 65 Wardrobe 185 Radiator 80 Shower tray 280 Mirror 40 Microwave/combination 65/ 100 Dining table or breakfast bar 300 Notice board 45 Vinyl flooring 500 Ceiling 200 Vacuum cleaner 100 Sofa (material) 300 Wall heater 275 Wall mounted TV 200 Coffee table 50 Front door 320 Removal of rubbish 10 (p/sack) ITEM COST Replacement keys 55 Door lock 100 Bedroom cleaning 65 Hall carpet cleaning 55 Kitchen cleaning 140 Curtains 100 Carpet 200 Walls 250 (max) Bedroom door 320 Mattress (double) 80 Toilet seat 25 Extractor hood 100 (min) Fridge/freezer 250 Dining chairs/bar stools 60 (each) Work top 350 Fire blanket 25 Replacement fob 25 p/fob Bedroom carpet cleaning 55 En suite cleaning 35

25 USEFUL CONTACTS

26 SECTION EIGHT: USEFUL CONTACTS 26 PAVILION HOUSE TEAM RECEPTION +44 (0) OUT OF HOURS EMERGENCY CONTACT NUMBER +44 (0) PUBLIC SERVICES CONTACT NUMBERS POLICE (NON-EMERGENCY) 101 CRIME STOPPERS +44 (0) crimestoppers-uk.org NHS LOCAL SERVICES AND HELP LINES TRAVEL INFORMATION NATIONAL RAIL ENQUIRIES +44 (0) nationalrail.co.uk THETRAINLINE +44 (0) thetrainline.com NATIONAL EXPRESS COACHES +44 (0) nationalexpress.com LOCAL DOCTORS LINCOLN UNIVERSITY SURGERY CLINIC Lincoln University Campus Way Lincoln LN6 7GA t: +44 (0) WALK IN HEALTH CENTRE Monks Road Lincoln t: +44 (0) LOCAL DENTISTS THOMAS POWELL & ASSOCIATES 157 High Street Lincoln LN5 7AA t: +44 (0) NEWLAND DENTAL PRACTICE 80 Newland Lincoln LN1 1YA t: +44 (0)

27 YOUR DATA PROTECTION

28 SECTION NINE: YOUR DATA PROTECTION 28 WHEN YOU SIGNED YOUR TENANCY AGREEMENT, YOU GAVE US CONSENT TO THE USE OF YOUR PERSONAL DATA IN ACCORDANCE WITH THE TERMS OF THE AGREEMENT, AND IN ORDER FOR US TO MANAGE YOUR TENANCY. This information will be held in accordance with the provisions of the Data Protection Act The above permission includes our use of your personal data to assist in the prevention of crime, or to protect the vital interest of you or any person. Outside of these provisions, we will not disclose any information we hold about you unless required to do so under a court order, or in accordance with any specific authority you may give us. Such authority must be in writing. We regret that any requests from parents for information about you will have to be turned aside unless permission is held. Access to all resident data is strictly controlled, whether on paper files or other storage media. Please refer to your tenancy agreement for full details concerning our Data Protection Policy. LEGAL DISCLAIMER Please note that the contents of this guide do not constitute a complete legal document. This information, while accurate, does not cover every aspect of your contractual obligations as a resident of Pavilion House. It s designed to offer helpful advice and information on the most important aspects of living here, but as an Pavilion House resident, you will be legally bound to all the terms set out in your signed tenancy agreement. PAVILION HOUSE Ruston Way Lincoln LN6 7BQ t: +44 (0) e:

29 YOUR COMMUNITY YOUR QUESTION

30 SECTION TEN: YOUR COMMNUNITY - YOUR QUESTION 30 WE DO EVERYTHING WE CAN TO MAKE SURE THAT YOU HAVE THE BEST TIME POSSIBLE AT PAVILION HOUSE; HOWEVER, WE WANT TO ENSURE THAT WE KEEP IN TOUCH WITH YOU TO MAKE SURE THAT WE DO EVERYTHING WE CAN TO MAKE THE MOST OF YOUR TIME WITH US. WE VALUE YOUR REGULAR FEEDBACK! We don t want to overload you with questions but from time to time you might get an asking how we re doing and how we can improve please take a few minutes to let us know your thoughts. You can also fill in a comment card at Reception anytime anything springs to mind! We really hope you enjoy your time at Pavilion House and we look forward to seeing you soon.

31

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