F.A.Q. Special Guests / Events / Press Registrations Merch, Etc. General Volunteer Check-in/Check-out

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1 F.A.Q. Special Guests / Events / Press Registrations Merch, Etc. General Volunteer Check-in/Check-out Special Guests / Events / Press Can I interview so-and-so? Press passes were officially granted before the conference started, but let me see if I can put you in touch with Katie, our press coordinator, to see if there are any openings. *Find Katie on Walkie* If you can't find Katie, please ask them to write down their press request. I have a press pass / I want a press pass. Where do I check in? All pre-registered press will contact Katie Burnside directly upon arrival at the Hilton. They will have received information prior to the conference directing them to call Katie upon arrival to collect their badges and information. Any press that is not pre-registered will need to talk to Katie Burnside to receive access and can be reached via walkie. If for any reason you cannot contact Katie, please talk to Stephanie Dornhelm or Melissa Anelli for press related items. Will be taking pictures with fans? HP Actors will be taking pictures with fans directly following their panel in the International Ballroom. You are more likely to be in one of these photographs if you have purchased a ticket, but it is possible there will be time for other people to get a picture as well if things move smoothly. Team StarKid could not squeeze anything else into their schedule, and therefore there will be no opportunity to take pictures with them this year. So sorry! No other special guests are officially planned to be taking photographs. When can I line up for StarKid? You CAN line up as soon as the SouthWest room opens for the day, at 8:00 a.m. However, that is actually not a good idea at all! We will be bringing up groups from programming before we let anyone else in, so if you line up you will actually get in later than if you had watched a speaker or performance that morning.

2 Where is the line for StarKid? In the Southwest exhibit hall in the basement. But wouldn't you rather go watch something else so you can get in earlier? But doesn't my registration GUARANTEE me the autographs I want? Unfortunately, no. In order to autograph something for every person in this conference, each special guest would have to sit in one place for over 15 hours! We are pretty proud that no one has to buy an autograph here, and to keep from limiting them by purchase while keeping our special guests happy, we need to limit that time. I made a present for a special guest, can I see them for five minutes so I can give it to them personally? Your best bet is to attend a signing, where you'll have a few seconds of face-to-face time with the person you want to meet. However, they are unable to open their gifts at the table so that we can be sure everyone who got a wristband can have things signed Will I be able to make it to the Luna Rave AND the StarKid signing? (or any other events that occur concurrently) Unfortunately, probably not. Choose which one is more important, but remember that you have to have a ticket to get into that signing. Do we have to go to X event if we want good seats for the next event in that room? That would be recommended, but you never know! My friend has to go to the bathroom, can I save her seat? I suppose so, but please be courteous of other attendees! If you save a seat for an entire program, we may have to seat someone there anyway. Will the reserved Rock Star seats open up if they don't fill up? No, sorry! Wait. I have to wait in this huge line? But I'm a ROCKSTAR! There are some great perks to being a RockStar, but you do have to wait through the same verification procedures as everyone else. The good thing is that if this is a large room (seats over 1,000) you already have a seat saved! Registrations I want a refund for X. General Answer: I am really sorry to hear that! There are forms available to request refunds at the information desk in the vendor room, or on the left side of the registration room in the basement. Do you know where those are? At registration or information: I am sorry to hear that. Please fill out this form completely and give it back to me. After the conference, our managers will decide whether we are able to grant you a refund. Can I buy a ticket for X?

3 I live in Chicago and just found out about this. Can I buy day passes? Can I buy a full registration? Can I buy a ticket today? Can I get a ticket to just the ball/rock/starkid/actors keynote, etc.? I lost my badge, can you print another? I really hate to tell you this, but we cannot. In the past, this has been a way that people have entered events fraudulently, and we are filled to capacity. HOWEVER, you can check at the information desk in the Vendor room, and someone may have turned it in there. Let me show you where that is. I paid for X event (I SWEAR) but it s not on my badge. I (at this normal registration or information desk) don't have the ability to look that up, but if you go to that desk (far left of the registration room), the staff over there can pull up your full information and see what has gone wrong. Merch, Etc. Why don't I get a pin? Pins were only offered for LeakyCon RockStars, staff, and "Threakys" (Third time attendees) this year. Can I buy another Leakycon tee shirt? (Assuming this is after the merch booth is out) We do not have any available right now, but keep your eye on LeakyCon.com! We will probably start offering new ones soon. I lost my programming book, can I PLEEEEEASE have another? I am so sorry, but we do not have any extra! We had very tight registration numbers this year because we didn t want to have to close anyone out, but we gave away all of them that were printed. They sold out of my size for, can I order one online? I am sorry, but at this time we do not have any plans to re-order. However, keep your eye on LeakyCon.com, if the item is in high demand, we will certainly consider reordering. Is the Vendor Room open to the public or is it for conference attendees only? During most times it is only open to conference attendees. There will be period of time on Saturday when the room will be open to the public. This time is TBA. When is the Vendor Room open? 5pm-8pm Thursday 10am-8pm Friday

4 10am-8pm Saturday 10am-2pm Sunday General I found this badge/bag/water bottle/million dollars. Where do I put it? I can take it to the Information desk in the Vendor room for you. Thank you so much! Where can I get something to eat? There are restaurants and a snack bar located inside the hotel. There are also a number of restaurants within walking distance of the hotel. You might want to consider asking at the concierge desk for a list. I have a disability. Can I get special seating at mainstage events? Yes! Seating for those with disabilities is in the front row to the left of the Rock Star section. May I take down your information so we can add that to your registration for future conferences? I can't find X room. Where is it? *pull out handy map* *point* *Walk the guest there if possible.* Is there Wifi? Wifi is available for purchase through your own room. Where is my daughter? Does she have a cell phone? Is there particular programming going on now that you believe she may be attending? Is she in your hotel room? Is she with friends that you may be able to find? Etc. Volunteer Check-in/Check-out I am supposed to be volunteering. Where do I go to check in? The volunteer headquarters is in the Mobley Room in the basement. Please go there to check in. When should I check in for my shift? At least 15 minutes prior to the beginning of your shift. But I want to see and that lasts until the time my shift is supposed to start! Can I check in early? You may check in a maximum of 2 hours prior to the start of your shift. But please remember to only have your "Volunteer" tag showing when you are on duty. Otherwise, you should be willing to respond as a volunteer if someone were to approach you while you are wearing your tag, even if you are not technically "on duty."

5 Do I have to check-out after my shift? Yes, you must check-out and return your "Volunteer" tag. Please be sure to do this within 2 hours after the end of your shift except when you are volunteering at a rock concert or the ball. But please remember to only have your "Volunteer" tag showing when you are on duty. Otherwise, you should be willing to respond as a volunteer if someone were to approach you while you are wearing your tag, even if you are not technically "on duty." What if I have more than one shift in a day? Do I have to check-in/out every time? If you have consecutive shifts or you have a break of 2 hours or less between shifts, then you can check in once for all of your shifts and then check out at the end of your shifts. But please remember to only have your "Volunteer" badge showing when you are on duty. Otherwise, you should be willing to respond as a volunteer if someone were to approach you while you are wearing your badge, even if you are not technically "on duty." But I have a 3 hour break between shifts!? Then we kindly ask you to check out and then back in at the beginning and end of your shifts. It s not so bad! Do I have to stay at my post until the next volunteer arrives? We ask that volunteers check-in early so that they can make sure they get to their post by the time their shift is supposed to begin. Therefore we ask that you wait until your replacement arrives before you leave your position. If, for some reason, your replacement has not arrived and your shift is over, please notify a staff member before you leave so that they are aware that there is a volunteer position that is not covered. My volunteer shift is really late at night/early in the morning, after/before the volunteer desk is open. How do I check in/out? If you have a late night shift, please check in prior to the volunteer desk closing for the evening and then check-out first thing the next morning. If you have an early morning shift, please check in prior to the volunteer desk closing the evening before your shift and check out as normal after your morning shift. What are the hours for the volunteer desk? We will make sure we have this answered for you before we all get to Chicago. See you there!

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