AbbVie Care Services Handbook. HUMIRA is my medication. AbbVie Care is my support program.

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1 AbbVie Care Services Handbook HUMIRA is my medication. AbbVie Care is my support program.

2 Welcome to AbbVie CareTM We re here for you, every step of the way Starting a medication like HUMIRA can seem daunting at first, but the AbbVie Care Support Program is here to help. By enrolling with AbbVie Care, you can choose from a wide range of services that are tailored just for you. These services will be there for you every step of the way; not just at the start, but for as long as you need them. The program has been designed around our three principles of support that capture the essence of AbbVie Care:

3 Our three principles of support to helping you get started and supporting you with personalized services along the way to you to provide resources that help you on your treatment journey about your support needs and adapting our services over time By giving you the freedom to tailor your own program of services across these principles, we support you at every stage of your HUMIRA treatment. This handbook takes a closer look at all the services we offer through AbbVie Care. We hope that you will find it a useful resource to come back to throughout your HUMIRA journey. Remember AbbVie Care is here to help! For more information, please visit the AbbVie Care Web site for HUMIRA at abbviecare.ca/humira, using the HUMIRA DIN (Drug Identification Number): , or call the AbbVie Care Support Program at HUMIRA ( ); 9 a.m. to 5 p.m., Monday through Friday. 3

4 to helping you get started and supporting you with personalized services along the way At AbbVie Care, our support begins before you have your first dose of HUMIRA. You may be wondering how and when you will start your new treatment. But for now, we want to get to know you and what kind of support program you want. To get started, your Personal Care Specialist will give you a call and help you choose some initial services that you think will be a good fit for you. Don t worry; you can always change your mind later. Take a few minutes to read through the list of services on the next page, and think about which options sound right for you. Your Personal Care Specialist will be happy to explain all the details and answer any questions you have about your options. PERSONAL CARE SPECIALIST Name: Hello Get to know your AbbVie Care team Personal Care Specialist Your main point of contact is responsible for handling all your needs associated with your key AbbVie Care services at the start of your treatment journey. Doctors have a support specialist of their own who works with your Personal Care Specialist to help coordinate your enrollment and program support during the initial stage of your HUMIRA treatment. 4

5 Choose the AbbVie Care services you want Reimbursement services help you access your medication Before you have your first dose of HUMIRA, we consider your financial needs, explore all your options for reimbursement and handle the paperwork for you Pharmacy services let you choose how you get your HUMIRA Order your HUMIRA by phone, and pick it up at your local pharmacy Arrange for home delivery, and your medication comes straight to your front door Call to re-order your HUMIRA, so you have it in time for your next dose Injection services help you take your HUMIRA Visit an injection clinic or a specialty pharmacy and a nurse will administer your HUMIRA Opt for one-on-one injection training with a nurse at a location of your choice Sign up for reminder refill calls, where available Educational services offer you the chance to learn as much about your condition and treatment as you want Receive an injection kit and ongoing materials Learn how to take HUMIRA as your doctor has prescribed Discover tips to help you stay on track with your treatment Find out about travelling with HUMIRA and storing your medication properly Get advice on your condition and how to manage your treatment Choose your services today. Call the AbbVie Care Support Program at HUMIRA ( ); 9 a.m. to 5 p.m., Monday through Friday. 5

6 to you to provide resources that help you on your treatment journey When you are ready to start treatment, you have the opportunity to choose even more of AbbVie Care s support services. Just as before, you can always change your mind later. Hello WELLNESS CASE MANAGER Get to know your AbbVie Care team Wellness Case Manager Name: The AbbVie Care nurse keeps in touch with you throughout your treatment to see how you re doing. Through regular follow-ups, they help you take your HUMIRA as directed and stay on track with therapy. They are also on hand to answer any questions or concerns you may have about your AbbVie Care services. Choose your services today. Call the AbbVie Care Support Program at HUMIRA ( ); 9 a.m. to 5 p.m., Monday through Friday. 6

7 Choose the AbbVie Care services you want Your AbbVie Care experts connect with your health care team to help coordinate your care We help you to stay on track with your treatment through regular follow-up calls We support you with educational tools and help you connect with local support organizations related to your condition Your Wellness Case Manager will give you a call and help address any concerns you may have about your services Stay connected with a range of resources Visit the dedicated AbbVie Care Web site for HUMIRA at abbviecare.ca/humira, using the HUMIRA DIN (Drug Identification Number): Use the HUMIRA injection reminder and tracker app: A downloadable app for your smartphone Get expert advice on your treatment; it s only a phone call away Download the HUMIRA injection reminder and tracker app for free! Visit the Apple App or Google Play Stores and search HUMIRA. Then select the HUMIRA thumbnail to download. 7

8 about your support needs and adapting our services over time We want to support you at every stage of your treatment. That s why we are dedicated to supporting you not just at the start of therapy, but for as long as you need us. Over time, you may find that the type or amount of support you want changes. At AbbVie Care we are always happy to listen to how you are doing and tailor your services at your request. Give us a call if there s something you would like to change about your AbbVie Care services. If you need advice on how to manage your treatment, we will connect you with one of our program nurses. 8

9 Tailor your AbbVie Care services We adapt your services at your request AbbVie Care experts are there for you every step of the way; not just at the start, but for as long as you need them We listen and adapt each service to your support needs as they change over time: Lifestyle coaching and tips throughout your journey Advice on your condition and how to manage your treatment Refil reminder calls, where available Tips on travelling with HUMIRA and storing your medication properly Tailor your services today. Call the AbbVie Care Support Program at HUMIRA ( ); 9 a.m. to 5 p.m., Monday through Friday. 9

10 AbbVie Corporation abbvie.ca Printed in Canada HUM/3024A January 2016 Psoriasis AbbVie Care is here for you CHOOSING YOUR SERVICES to helping you get started and supporting you with personalized services along the way After you have enrolled, your Personal Care Specialist will call you within 24 hours to discuss: Reimbursement services Pharmacy services Injection services Educational services STARTING HUMIRA to you to provide useful resources that help you on your treatment journey Your Wellness Case Manager will call you with information about HUMIRA and help you with: Injection support ONGOING SUPPORT about your support needs and adapting our services over time Services tailored to you Ongoing educational materials Connecting to additional services you want Choose how often your Wellness Case Manager calls you Enroll with your physician s help Receive your HUMIRA passport Stay connected with a range of digital resources Your Wellness Case Manager will call you regularly to see how you are doing Materials (from your health care team) Materials (by mail) Ongoing support HUMIRA passport Includes your AbbVie Care services handbook, HUMIRA brochure and other useful items to help you get started. Brought to you by the AbbVie Care Support Program HUMIRA injection kit Includes a demonstration Pen, treatment diary and access to online training videos that outline the steps to injecting HUMIRA. Choose from a range of ongoing services, including the AbbVie Care Web site for HUMIRA at abbviecare.ca/humira.

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12 AbbVie Care Here for you, every step of the way Get in touch with AbbVie Care today and choose the services you want. Call HUMIRA ( ); 9 a.m. to 5 p.m., Monday through Friday, or visit the AbbVie Care Web site for HUMIRA at abbviecare.ca/humira, using the HUMIRA DIN (Drug Identification Number): AbbVie Corporation abbvie.ca Printed in Canada HUM/3182A January 2016