Kevin, Roy, and Chandler provided exceptional service. And Stephanie, the girl who worked painting, did well too.

Transcription

1 Customer Feedback Summary Of 267 customers surveyed, 147 responded Professional & Organized 94% Communication 92% Value 93% Sales Knowledge 97% Work Done Right 88% Schedule 87% Recent Reviews & Published Comments Sep 04, 2018 Sep 04, 2018 Tammy M. Fallbrook, CA Sep 04, 2018 They're great. The team they had was excellent. They were always, 'Yes Mam, Yes Mrs., Yes Ms.' This one guy, he was so polite; he was maybe 27 or 30. I was impressed and satisfied most with the people they have work them. Kevin, Roy, and Chandler provided exceptional service. And Stephanie, the girl who worked painting, did well too. I would like everybody to know that everybody there was excellent, and the crew was exceptionally wonderful. They knew what they were doing. I had no worries about the quality of workmanship--and I'm a picky person. They were very clean; we didn't even know they were here. Kevin, Roy, and Chandler were... other cities in Calinia. Thank you so very much your business and your feedback regarding working with our team! Page 1 of 7 report. Visit more about.

2 Aug 24, 2018 Christen M. Aug 24, 2018 Aug 06, 2018 James M. Temecula, CA Jul 09, 2018 The whole team is great staring with very first visit to my home through closing.call out to Yvonne, Dan Emery, and Javier who are the best! Nicole, appreciate your support through-out as well. Highly recommend CHI. They worked around my desire/need to stay in my new home a complete remodel and progressed on-time, on-budget through both phases. Great quality of work from everyone onsite and all were kind to my dog as well which I appreciated. I love my new home! Thank you so much your business and your feedback, it is very much appreciated!!! Neil, was stellar and his communicantion was as good as anyone I have worked with! He called me every single week and never let anything slip, even if you couldn t control it. I really appreciated it! Simply the best, a shining star in Socal. From the initial meeting with Gordie Guthrie super salesman and great guy to the final OK with Managers Dan White and Royce Rams Ramswick it was about as smooth as it could get. Kelly Walla does and absolutely superb job of helping you pick out everything, Kelly... Thank you so very much your review, we appreciate your business and the kindness in preparing such detailed feedback! other cities in Calinia. None! Page 2 of 7 report. Visit more about.

3 Don B. Jul 05, 2018 Jul 05, 2018 I especially liked how we were able to adapt this large tub in a small bathroom and the amazing design elements like a accent wall of tile on the wall with a shelf. Kelly and Reese went the extra eft that made a challenging project work in spite of all the problems created by code changes and Calinia incompetent inspectors!!!! I highly recommend CHI your home improvement needs, Our bathroom remodel exceeded our expectations, Although a limited space, Kelly our designer made the large tub Jacuzzi soaker a reality, CHI handled the most difficult challenges from the State of Calinia building code changes. Reese, the project... Thank you so very much your business and your feedback regarding your experience with our team, both are very much appreciated! I was most satisfied with the fact that they all came out and did their work and were prepared. The crews were great. They even went above and beyond and fixed my gate. I would like to recognize Tony his exceptional service. He was personable and helpful. other cities in Calinia. Page 3 of 7 report. Visit more about.

4 Diana B. San Marcos, CA Jul 05, 2018 They did a beautuil stucco job. Thank you your business and your feedback regarding your experience with our team. We use all the inmation gathered to continually refine processes and procedures - as well as to monitor the field from a distance. Thank you again, Nicole I am completely satisfied with my new kitchen. I received everything I asked when sitting down with Kelley to design my kitchen. I was very impressed with the way worked with me. The experience with Classic Home Improvements far exceeded my expectations. I was impressed with the methodology used by the company in the step-by-step processes of the kitchen remodeling. Contractors were not stepping over each other to complete their projects at the same time as another contractor was present. Everything flowed. I was not pushed into any product I did... Andrea, Kelley, Royce, Mark and Mike, Shane and Chandler, Martha in marketing, and the photographer capturing the kitchen design in the photographs that were sent to me last week. I apologize if I got anyone. The worker who did my backsplash on my kitchen did a beautiful job as well. I saw... other cities in Calinia. Page 4 of 7 report. Visit more about.

5 Barbara H. Oceanside, CA I would highly recommend Classic Home Improvements to anyone that is interested in kitchen remodeling. I was very apprehensive in remodeling our kitchen, not because it did not need remodeling, but because I did not want to deal with the hassle of people being in my home remodeling the kitchen. I also... Wow!! Thank you so much the very detailed inmation you provided Guild Quality. We use all inmation gathered to continually improve processes and procedures as well as to recognize excellence in the team (they work SO hard to please so they LOVE getting positive feedback, as you have provided). Thank you your business and feel free to reach out to us anytime if you have any questions, comments, or concerns about your home in the future! ~Nicole Royce Ramswick I was most satisfied with the little details that the roofing team did on the roof. I would like to recognize Tony, Santiago, and Neil exceptional service. other cities in Calinia. Page 5 of 7 report. Visit more about.

6 Esther May 22, 2018 May 22, 2018 Dan K. May 22, 2018 May 02, 2018 The crew members that installed the windows and Santiago were amazing. They were very respectful and let me know when they were coming and going. I was amazed that they were that polite in making sure I knew what was going on. Thank you so much your business and taking the time to provide feedback on your experience with the team! The experience was actually good this being my first time compared to what I have heard from other people. I am happy and glad that I chose them. I was satisfied with their skills set and they were able to resolve issues by thinking outside the box. I would like to recognize Tony, Willie and Bill. They did a good job, cleaned up afterwards and kept to the schedule. Thank you so very much your business and your feedback! We are glad you are satisfied with how the project went!! Seven people, actually: Royce, Kelley, Larry, Mitch, Shane, Chandler, Mark - exceptional professionalism and overall fun people to work with. other cities in Calinia. Page 6 of 7 report. Visit more about.

7 Greg P. May 02, 2018 Apr 20, 2018 Apr 20, 2018 CHI recently completed our dream master-bathroom. Our design called the annexing of two adjacent bathrooms into a larger master bath. Their designer Kelley turned our original bespoke specification into a more practical, cost-effective and attractive design. She was such a joy to work with. Our project... Thank you so much the detailed and thorough review of your experience with our team. We appreciate that you acknowledge that something is bound to go wrong in a home remodel and we truly appreciate that you mentioned how we stepped up to take care of those issues. It was a pleasure working with you and we thank you so much your business! Nothing fell short of our expectations. Anything that was overlooked was immediately remedied. The expertise in helping us design the remodel and the guidance in choosing materials. We were new to this whole process and the help that Andrea and Kelley provided gave us confidence in our choices. The diligent updates by our project manager, Royce, kept us knowledgeable about what was going to happen... other cities in Calinia. Page 7 of 7 report. Visit more about.