Fixed Glass Replacement Instructions Preparation For New Glass Panel Installation of New Glass Panel

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1 Out-Of-Warranty 8800/3580 Slider Welded Sash and Fixed Glass Measuring Instructions Claim Number **ALL INFORMATION IS REQUIRED. INSUFFICIENT OR INCOMPLETE FORMS WILL DELAY THE PROCESS** FIXED GLASS PANEL Quantity: Glass Vision Width: Glass Vision Height: Color: White Almond Grids: Yes Please draw grid pattern in area provided No Grid Style: 5/8 Flat 7/8 Flat 11/16 Sculptured 15/16 Sculptured Glass Options: Check ( ) all that apply Clear Double Pane Low E Tempered Obscured Check ( ) One: 2-Lite Slider 3-Lite Slider For Internal Use Only: Replacement glass will be made 1 larger than vision area in width and height. Glass Height DRAW GRID PATTERN BE- Glass Width Glazing Bead Measure and give the actual glass vision area only Name Street Address City ST Zip Phone Number Reason for Claim Year Home Built Year Home Purchased MOVING SASH/GLASS PANEL Quantity: Sash Width: Sash Height: Viewing From Outside, Check Panels Needed: Left Right Stationary Color: White Almond Grids: Yes Please draw grid pattern in area provided No Grid Style: 5/8 Flat 7/8 Flat 11/16 Sculptured 15/16 Sculptured Glass Options: Check ( ) all that apply Clear Double Pane Low E Tempered Obscured Number of Locks: 1 2 Check ( ) One: 2-Lite Slider 3-Lite Slider Please see below for cost. Remember to include shipping payment. We accept check, money order, and all major credit cards Credit Card # Exp. Date CVV DRAW GRID PATTERN BELOW Measure and give tip to tip sash * Different sizes must be on separate forms. Please make copies. Check One: Send replacement glass at a cost of $56.00 per panel Send replacement sash at a cost of $97.00 per sash Shipping Charges: $45.00 for each panel up to and including 86 UI $86.00 for panels over 86 UI and add $30.00 for each additional panel * Make check payable to MI Windows and Doors, Inc. * Discrepancies must be reported within 60 days Send this form along with your payment to: MI Windows and Doors, Inc. 650 West Market Street P.O. Box 370 Gratz, PA ATTN: Customer Care Website: customercare@miwd.com Phone: Fax: REV 08/2009

2 650 West Market Street Gratz, PA INSTRUCTIONS ON HOW TO FILL OUT FORM *PLEASE MEASURE ACCORDING TO THE INSTRUCTIONS ON THE FORM* TO ORDER THE GLASS ONLY PANEL (ALUMINUM WINDOWS OR TOP GLASS ON VINYL WINDOWS) MEASURE THE VISIBLE GLASS ONLY. NOTE THE WIDTH AND HEIGHT MEASUREMENTS ON THE CORRECT AREA ON THE FORM. DO NOT ROUND OFF SIZES. MIWD WILL ADD 1 TO YOUR MEASUREMENTS TO GET THE GLASS SIZE. TO ORDER A VINYL WELDED SASH (DH, SH, CASEMENTS, AWNINGS, BASEMENTS) MEASURE THE WHOLE WIDTH OR SASH TIP TO TIP. NOTE THE WIDTH AND HEIGHT MEASUREMENTS ON THE CORRECT AREA ON THE FORM. DO NOT MEASURE THE VISIBLE GLASS, MUST BE THE COMPLETE SASH MEASURE- MENT. PLEASE NOTE, SASHES WILL NOT BE AVALIABLE FOR SOME SERIES. VINYL DH OR SH MECHANICAL SYTLE WINDOWS: FOLLOW THE INSTRUCTIONS ON FORM COLOR OF UNIT CIRLCE THE COLOR OF YOUR WINDOW GRIDS: (DECORATIVE BARS BETWEEN GLASS) IF YOU HAVE GRIDS (DECORATIVE BARS BETWEEN GLASS), PELASE DRAW THEM ON THE FORM. THEN CIRCLE THE GIRD STYLE YOU HAVE. 5/8, 7/8, PLEASE NOTE ON FORM IF YOU HAVE CUSTOMER GIRDS. GLASS OPTIONS CIRCLE ANY GLASS OPTIONS YOU CURRENTLY HAVE ON YOUR WINDOWS. LOWE TINT, OBSCURED, TEMPERED, ETC. IF YOU DO NTO KNOW IF YOU HAVE LOWE TINT, TAPE A WHITE PIECE OF PAPER TO THE INSIDE OF THE HOME, LOOKING FROM THE OUTSIDE, CHECK TO SEE IF THE WHITE PIECE OF PAPER HAS A DARKER SHADE. IF IT DOES NOT, THEN YOU DO NOT HAVE TINT. TEMPERED GLASS WILL HAVE A TEMPERED STICKER AT THE CORNER OF THE GLASS PANEL. IF YOU WANT TO ADD ADDITIONAL OPTIONS TO YOUR WINDOWS, PLEASE CONTACT OUR CUSTOMER CARE DEPARTMENT FOR THE UPGRADE. ADDITONAL INFORMATION BEFORE YOU SUBMIT ANY FORMS BACK TO MIWD, PELASE MAKE SURE ALL THE INFORMATION IS ON THE FORMS, MAKE COPIES IF NEEDED. IF YOU HAVE A WINDOW THAT NEEDS REPLACED AND YOU DO NOT HAVE THE CORRECT FORM, PLEASE CALL US AT OR US AT CUSTOMERCARE@MIWD.COM, WE WILL BE GLAD TO SEND YOU THE FORM YOU NEED. TO AVOID DELAY IN YOUR ORDER, PLEASE MAKE SURE YOU SUBMIT PAYMENT FOR EITHER SHIPPING (IF APPLICABLE) OR OUT OF WARRANTY PRODUCTS, ALSO PROVIDE PROOF OF PURCHASE. ALL FORMS WILL BE SENT BACK IF THIS INFORMATION IS NOT SUPPLIED TO US. MIWD WILL NOT BE RESPONSIBLE FOR ANY MISSING INFORMATION. IT IS THE CONSUMER S RESPONSIBILITY TO MAKE SURE ALL THE FORMS ARE FILLED OUT CORRECTLY.

3 Slider Window Sash Removal Instructions CAUTION: Sash may be heavy in larger windows To Remove Sashes for Cleaning 1. Unlock the latch(es) at the center of the window 2. Slide inner sash open slightly 3. Grasp inner sash at sides near bottom 4. While lifting sash straight up, pull bottom of sash inward and remove 5. Follow steps 2 to 4 to remove outer sash To Replace the Sashes 1. Outer sash must be replaced first 2. Rollers must be at bottom of sashes when replacing 3. Grasp sash at sides near the bottom 4. Hold sash at slight angle inward at bottom and while placing top of sash up into proper sash track, push bottom of sash outward and into same track 5. When both sashes have been replaced, slide sashes into closed position and re-lock the latch(es)

4 Welded Sash Glass Replacement Instructions 1. Remove sash to be re-glazed by tilting sash 90 and lifting one side only of sash until sash disengages from window frame. 2. Lay sash on flat surface with inside of sash facing upward. 3. Carefully remove glazing beads by inserting a standard screwdriver between sash rail and glazing bead joint. Gently tap screwdriver with a hammer as shown in figure 1. (Note: Remove side glazing beads first.) Remove all four beads and save for re-installation. 4. Lay sash so that inside surface is facing down. Using a utility knife, carefully cut along the joint where the sash rail glazing leg meets the glass on all sides until old glass panel is free from frame. (see figure 2). 5. After glass is removed, clean remaining glazing tape from glazing leg using a standard screwdriver or utility knife. 6. Install new glass panel by removing glazing tape backer on new glass panel. Avoid touching exposed sealant and keep as clean as possible. 7. Lay sash with inside surface facing upward. Carefully lay new glass panel onto sash glazing leg. Try to center glass between sash rails. After glass is in, carefully apply slight amount of pressure on glass to ensure contact between glazing tape and leg. 8. Re-install glazing beads on all four sides by using a block of wood and a hammer. Place wood block on glass surface and gently tap with hammer as shown in figure Replace sash in window frame.

5 Fixed Glass Replacement Instructions Preparation For New Glass Panel 1. Remove glazing bead pieces which hold the top glass into place by inserting a standard screwdriver and twisting as shown. After bead is loose pull out fully. Save these pieces for new glass re-installation. (CAUTION: the glass panel may be loose when removing glazing bead). 2. With a utility knife, carefully cut, as shown, along broken glass on four (4) sides until it is free from the main frame and meeting rail. 3. Clean window main frame and meeting rail of glass and sealant to obtain a clean surface for the new glass panel. Save the vinyl setting block for reinstallation. Installation of New Glass Panel 4. Determine proper orientation of the glass panel in the main frame. Replace the vinyl setting blocks on the meeting rail. Remove the backing from the sealant on the glass to expose sealant. Carefully place glass panel not the on the main frame, allow the panel to rest on the setting blocks. 5. With wooden block and mallet, tap glazing beads into slot in main frame and meeting rail on all four (4) sides to hold glass panel in place. Do horizontal pieces first.